Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can the moderator please help reset my password?
Sadly, this is a bit late, but reading issues here in the Community made me realize how lucky I was to have such a wonderful experience signing up with Public Mobile via Wow Mobile in Woodbine Mall. The young lady who assisted us was very patient wit...
Hi there. Ive been trying for a few weeks now to reset my PM self serve password as I canot log in. I get locked out after 2 attempts and the password reset emails that are sent come about an hour or two later, and the links in them don't work. can ...
When I login to my account it shows empty screen with hello only, my number is xxxxxxxxx Edit:. Phone number redacted by will13am. Please do not post personal information on the public forum.
I’m locked out of my account cause I forbimy password. I did the security questions and email was sent to me... except none arrived. I checked every box I had still no email. I went through every step and I’m losing my mind. Someone please help me.
I want to join, but I'd like to keep my Koodo number. Do I still have to buy a new SIM card? My Koodo number expires on Oct 6. I would apprecaite some help. Best,Sanita
I enjoyed $10 discount for 6 months on the old $30 plan. Now I have future dated a change to the current $25 plan. It seems to be the same service (unlimited Canada wide, 500 + 500 data) for less cost. My question is concerning the current extra 1G d...
I have the $50 plan. My text and calling is working but I cannot send pictures. Any advice?
I am unable to add the top up that I had already bought for my account. I forgot to set up an account online and now it seems that I cant since I no longer have time on my phone and cannot receive the confirmation text anymore, to set up my account. ...
Hi,I have no way on logging unto the self serve. If I try to register my phone number, it says that the number is already associated to an account. If I try to recover my password, none of the email addresses appear to work. I really need to login be...
I'm trying to add funds to my account but I get this message: "Unable to process this transactionSorry, we are unable to verify your credit card information, so this transaction could not be completed." I tried two separate credit cards (including th...
Logged into upgrade my account for traveling between Canada and the US and I am locked out of my account. Don’t remember the security questions. Please advise as we will be crossing the border in a few hours. Thanks!
Just wondering what people do with their old phones? I've got a couple that are still useful but not enough to sell. One has a built-in FM radio which I occasionally use - sometimes with a portable Bluetooth speaker. Another I use occasionally as ...
I wish to cancel my auto renew of add-ons, how do I do this?
I am a public mobile official reseller. I have a client that can call out, but cannot receive incoming calls, and receiving incoming text message. The # is not call forwarded. We tried a new sim and it has the same issue. Can the moderator sent me a...
At first glance it seems that Public Mobile/ Telus and Lucky/ Bell plans are almost identical. However PM has the advantage in that the add ons do roll over until used up --and let's not forget the refer a friend bonus and community rewards.---Sooooo...
Hi. I am getting a message on my son's phone that that he can't call number because he doesn't have a long distance plan, but it is a local call...Messaging and online working...
Hello, I have been trying to recover my password but it's says i am blocked. Please advise how to recover my password? Thanks
How do I resolve issue related to additional chargers to my CC from Public mobile which I cannot find in the payment history of my account. Thank you,Donna
Hello guys, I have created an accont and I can not log in. You should have a phone line for custumer service.
I recently purchased us sms add on but I still can't send messages of receive any.. I don't know how thst works..any tricks?
I have been with Public Mobile for several months now with the same number and phone. This month I stopped receiving notifications from them and my autopsy did not come out my account. I made a manual payment and still have no signal or data. My acco...
What happens when you Activate a New Account...Then choose Autopay after Activation...?When will you get the 250MB FREE and the $2.00 Credit?What can someone expect for the Additional Charges - and When will they be Deducted...There's currently a 10....
I previously had 40$ plan which i wanted to change to 25$ but when I tried paying this time first 11$ was cut from my account and then 22$ I want to understand how this thing works
I am going to change to another moblie company with my current phone number, is there any different account number than the one showing on my account first page? If so, how can I find my account number if I want to transfer to another company with my...
Hello, I am currently a Chatr customer and my Public Mobile sim card will be arriving next week. To ensure the porting process of my existing number from Chatr to Public Mobile goes smooth, I just wanted to ask you guys for your input. I called Chat...
I have been with public mobile now for going on 2 years... I am always on auto pay... Today and last night again for the 3 time I have no service... I am not sure if PM knows the importance of people having access to their phones or not... But you kn...
This is a new one for me! My automatic renewal was a couple of hours ago. I was on the $25 plan and selected the $15 plan for my renewal this month. I had $2 of Available Funds plus $2 Community Reward, $2 Autopay Credit and $11 Friend Referals. So I...
Trying to keep things realistic here... since we all know (or can easily lookup) exactly what Public Mobile offers, and what Lucky and Chatr and Freedom offer... and they each offer unique perks but it turns out they mostly offer almost identical Pla...
I bought a public mobile simcard with $15 plan atWalmart yesterday. They are the one who activated my card. I can't make a call but I can send txt message.. I hope there's someone who can help me. Thank you
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