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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

password not working and neither is password reset form on your site...

not sure why but my clients pass we setup his account with is not working, neither is the password reset form, I tried it on 2 browsers so i'm suspecting it's on Telus end the password reset form is not working, anyone else have similar problem?

Re-set password but I forgot answer the security questions

Re-set password but I forgot answer the security questions. Please help

Resolved! Canada Wide Calling

I have a Manitoba phone number. With Canada wide calling, would I be able to call an Alberta number for free? Or would I need the Long distance add on?

Resolved! 2UT1/2UT2 - All Circuits Are busy

I've been getting this error several times per day, every day for a few weeks now in my area of East Vancouver. This is happening to everyone in my household with a PM service. I've never had this problem prior to in recent weeks. I can't imagine if ...

Can't submit a ticket to a moderator

I bought a Public mobile sim card that I want to transfer from Koodo. It says I have to do it through the chatbot which I do it then says it needs me to create a ticket which it starts to do and asks me to sign into the Community portal (the one I'm ...

Resolved! Calling

I've paid for my plan and have had it for several days now. Texts come in and go out but I can't call or call my phone. I need help to be able to call.

Help moderator!

I was 3$ short for my 25$ plan so I went up town got a 22$ phone card got home and even though my mobile data was turned off I was charged 15$ for a gig of data??? What's going on this is rediculous I need this resolved right away I can't afford anot...

Porting number from voip.ms

I just wanted to share my experience porting a number from voip.ms. I am a new Public Mobile customer, I just joined last Fri Mar27. During the activation process, I opted to port in my number from voip.ms instead of getting a new number. And today T...

Got a sim but dont know the number and sim does not seem to be working

I bought a sim but dont know the number and sim does not seem to be working. Can i get the number of customer service to resolve this please

No service

No data service . Keeps coming in and out. We're going on?

No service

I have been in public mobile for awhile. And today, it says emergency call only, no service. I couldn't make any calls and my text message will not be delivered or just loading for awhile.

No service

I have no services outside my home.

No Service??

Why do I have no service when I just paid my phone bill

No Service

Same thing happen to my phone and my friends.It said No service then searching , then no service again.Can it be fix soon?

No service!

I’ve had no service for over an hour. My renewal isn’t for another 11 days. What’s going on?

2UT2 - All circuits are busy

How can i resolve this issue !!

Resolved! no service

Hi, I activated one month ago and suddenly "No service" on my iphone today. I checked my account and it is active. What happens and what shall I do? Thanks.

Resolved! PM needs to do something for people stuck home

Public Mobile really needs to give unlimited data for the time being. There are people like me who are stuck home waiting for test results to see if they have Covid-19. Some of us don't have home internet. We only have mobile data. Please help the pe...

Public Mobile Network Problem

Hi,Anybody else seems to have times where the public mobile network seems to just turn off and spotty a lot these days? I have a connection in Edmonton, Alberta, (S10+) and my wife has one in Gander, NL (pixel 3a). Sometimes it takes quite a while to...

Auto topping up

I had 22$ in my account cover my 20$ plan and I was charged flat rates before auto topping my plan now there is 12$ and I don't know what's going on this sucks not being able to talk to an operator I'm not happy

No Service

My phone is saying no service, unable to call or receive call.

Resolved! No Service

Good Morning Community, I just noticed I have no service. I've looked through my online records--I did indeed pay my last bill; I've looked through my account online--Nothing is owing. Are there technical issues? What can I do to get my service back...

Can't activate sim

i cant activate my sim Separate posts on same topic merged by SD08 from Announcements to Getting Started; title edited to reflect subject.

Move to koodo

Hi all ,I am looking to move to koodo as I am running out of my data every month and this 3G speed like not enough. Any suggestions. Thanks

Cannot call

I'm trying to call a number on Europe and I'm getting message 6UT1 not available, and that number Is available, what do I do?

Resolved! No service after autopay

Hello, My wife and I are both having troubles. We cannot text, call or use data today. Our autopay happened today (confirmed on my CC statement and self service) but now we don't have service. When I log in it says our accounts are active and we're ...

Data usage

Hello there. I am new to the community. Thank you for the add. I have a question. This morning, I received a text from public mobile saying that I had used 75% of my allotted data. When I checked the "usage history" on my laptop this morning, it show...

Resolved! bad luck

Got my SIM card 2 days ago and now it's on sale at 5$.Of course, I purchased at 10$.Call me lucky.

Not sure where to put this. IS FUNNY. Call blocking

Years ago I blocked an in-law on my iPhone. Not a big deal as the home phone and wife's mobile phone was still able to receive calls for that number. So today I noticed that the in-law leaves a voice mail on MY phone. And our land line did a quick r...

Resolved! Confusing Payment Due Text

Hi Everyone, A few weeks ago I joined Public Mobile. Last week (I believe), I signed up my wife, since everything went well with mine. Yesterday, we both received text messages from 611 saying that our payment is due April 01. Was this a mistaken tex...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

password not working and neither is password reset form on your site...

Re-set password but I forgot answer the security questions

Resolved! Canada Wide Calling

Resolved! 2UT1/2UT2 - All Circuits Are busy

Can't submit a ticket to a moderator

Resolved! Calling

Help moderator!

Porting number from voip.ms

Got a sim but dont know the number and sim does not seem to be working

No service

No service

No service

No Service??

No Service

No service!

2UT2 - All circuits are busy

Resolved! no service

Resolved! PM needs to do something for people stuck home

Public Mobile Network Problem

Auto topping up

No Service

Resolved! No Service

Can't activate sim

Move to koodo

Cannot call

Resolved! No service after autopay

Data usage

Resolved! bad luck

Not sure where to put this. IS FUNNY. Call blocking

Resolved! Confusing Payment Due Text

SIM issue

how can I refer a friend

Subscription un successful but payment was success...

Unable to use in States

day 90 of inactive account - not able to reactivat...