[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Web / Data Usage View for Date Range
Why can i still not view my data usage only in a month i have to go through 25 pages one by one adding up each line how can i sort data only and have it add it up for a date range
Resolved! I have a SIM already but need to transfer the SIM # and my phone # to the new SIM
Long story short I dropped my SIM card out of my phone into my car seat and can't find it. I bought a new sim and need to transfer my phone number and my account info to the new SIM but I already have a Public Mobile Account. I need to transfer ever...
Resolved! Multiple numbers transfer from 1 account
I have 2 numbers with Rogers. I bought 2 SIM cards and I want to activate them each, and I want to transfer my numbers from Rogers. Both numbers are under my name in the Rogers account. Since I cannot have 2 numbers for 1 account with Public AND onl...
Credit card has been charged multiple times for 1 GB of service yet it shows $55 available funds.
I needed more data so I bought more data. Trying to get the data I bought 1GB yet through an error on my part and not quite understanding the response time I updated my plan to start on next billing date. I see I have been charged for another month o...
Resolved! Transfer payment to another credit card
I have two numbers under the same email and same credit card I have changed my credit card and was trying to change payment method. It only gives me to change for one phone number and another one I can't .It doesn't show that I actually have two acc...
Resolved! 5 gb free data
i've just activated public sim with a plan of 15 cad/month.now if i buy another plan for 25/month will i get that 5 gb free data new year offer?thanks
Resolved! Is there an option to get more than 8gb of data?
My internet is down at home and I am hosting an online conference today thru thursday. having to tether to make zoom work. I purchased the 8gb and have already used 3.5 in the first session. Is there a way to get more data without having to purch...
Resolved! Reactivation after top up on suspended service
How long does it take for the account to be reactivated after it has been suspended, and a top up payment was just made to reactivate? Should it be working immediately? Thanks
can not send or receive text messages
Phone will not send or receive text messages without wifi and does not send or receive any sms messages only iMessages . I have taken sim card out powered on and off, put back in, not worked, I have removed the cell service provider to another and th...
Resolved! SIM card
Is a prepaid SIM card the same as a public Mobile card that doesn’t say prepaid ?
Resolved! porting error
hello, i ported my number from public to freedom, but my line got suspended today only. i havw $10 credit in my account. is there any way i can approve the porting request and use that credit. i still havent received any text for approval
Resolved! Renewal issues
Hello, My plan failed to auto renew so I have a balance sitting there from loyalty etc. My account doesn't say to pay $x amount to reactivate plan and it says Plan expired. How much should I pay?
Plan renewed without my calling
I have the 40 dollar plan and it renewed however now when I dial 611 it's telling me I don't have calling can. Someone look into this please immediately
Re: Obtain a refund
I changed my plan starting January 22, 2021. I was charged 25.00 from my auto pay for the month. Then l had to repay 80.00 to activate my phone. My new plan is 500mb add 500mb and unlimited talk and text a plan offered on December 20, 2020. For 25.00...
Renewal requires payment, but the plan has been disabled
Can someone help with xxxxxxxxxxxxx. I have paid for renewal fee, but now the plan and account are all disabled. I have checked the payment has went through. This was sucks! I have sent numerous message. Please give my money back or activate my accou...
Obtain a refund
I have changed my plan from 15 dollars to 25 dollars. Now, I m being charged 15 dollars and 25 dollars on my credit card. Can you please expalain and give me the refund for 15 dollars. Thank you,
Resolved! Problems - reweards
Hi, My friend registered with Public Mobile and I gave her my code. It didn't work because she didn't receive the 10$ discount and I didn't receive either the 1$ discount on my bill. Is there something I can do that we can both get the discount? Than...
Unable to change credit card for autopay
Anyone else experiencing this issue? When I attempt to assign a different card I receive a "declined" message. When I remove existing card and try to add a new one same result. Card provider says they have authorized each of my several attempts.
Resolved! Receiving simacards
I ordered 2 simcards on January 8 but have not yet received them. It hqs been 3 weeks and I still dont have my simcards. No one is responding from Public Mobile. This is disappointing.. Please refund my payment
Resolved! cant pay my bill
cant pay my bill, telling me my pin is incorrect
Help please!!!
Is there an actual number to call customer service? I can’t believe I can’t talk to someone. Last night I had service and this morning it says no service? How do I get help with this?
