Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi guys, Just want to say how happy I am with Public Mobile! My question is about auto-pay. When the auto-pay (30 day) payment date falls on a weekend, does it still come out on the 30th day, even though that may be a Saturday or Sunday? OR does it ...
So, looking through the posts, I see I am far from the only one with this issue. When receiving a call, the caller is unable to hear me, but I can hear them. This is happening on both my iphone and my wife's Samsung, so it's highly unlikely it's a ph...
I am locked out of my account and even after an hour, the account does not let me try to find the password. I made a new account just to ask a question here. Hopefully, this issue can be solved soon. The email of the locked-out account is the same as...
Hi! I hope everyone's doing well. I'm having a little trouble with my plan activation and hope someone can offer some help. Thank you in advance! A little over a week ago, I saw that Public Mobile (PM) had a promotion where you can get the first mont...
We ordered a SIM card online on Jan. 9 and still have not received it in the mail. Website says that we should receive it in 3-7 days. Is the wait time longer now? We are in Bancroft, ON.
So i'm trying to get back my old number from when i last used this service provider due to that number being connected to several important accounts that require 2FA and a text message and when i signed up on a new account and tried to customize the ...
Hello I manage my special needs sons phone plan. I recently received a message that the payment did not go through. I need to update the credit card info to pay my son's bill but my login has been disabled. does this happen when you don't log in for ...
I got an email about a promotion for second month of service free and a one time data of 5GB free. If I activate by a certain date. The problem is I already activated the sim card before I got this email. How do I get this promotion?
I have funds in my account, enough to pay for the next 3 month billing. Will PM take those funds to pay the bill or will they try to remove it from my credit card?
Hi all,I just activated my sim card this morning. When choosing plan, I did not change the province to Quebec (where I currently live) so the plan is $25/month instead of $23. What should I do now
Why is it that I can't sign in? Says my phone number is not a valid number and that my email address is already an account that I can't get into? Is there someone who I can actually talk to
I had auto pay for my public mobile bill it automatically charged my credit card my credit card was stolen so i had to get new one with new number so the bill wasnt paid but I forgot my pin, email and password for my account with the bill what do I d...
Hi, I am going to India for few months. I want to keep my phone number and still make and receive calls to/from canada. Please suggest any addon available. Thanks
My wife needed a new provider so I bought her a public mobile sim and she set up an account with my referral code yesterday but I just realized now that I didn’t receive a notification that a new referral was added nor if I check my account did it ch...
When receiving calls my public mobile phone will not ring but go directly to voicemail.This is a new issue and is not super consistent as about 1/5 of calls actually go through. After looking on the community discussion boards I found that you need t...
I have already filled out the first step LET'S GET STARTED. And then the second step PHONE NUMBER ，I typed the previous account number and it said 404 ERROR and the website is down. I just updated refreshed and went back the first step. It says INVAL...
