@reghanlibby wrote:
@CS_Agent I topped up my account and it charged my card 3 times. Am I able to get my money back?
Sometimes credit cards do show a duplicate entry for pending charges which can stay on the card for at least couple of days, however, I don't remember hearing of a triple charge before.
Your choice is to either contact moderatos and submit a ticket via SIMon ? mark bubble bottom right of the screen, for a refund of any error charges (although that could take two or three weeks to facilitate), or have any overpayments sit in your account balance to be used for the renewal of your plan at your next payment cycle.
I'm not sure what the wait time for a response from the moderators is right now, but I'm guessing it will be at least a few hours to a couple of days.
