Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Will replying to 31415 incur an additional fee?

Hello, I want to sign up for reminder text messages for municipal garbage service. After signing up, I got a text from 31415 asking me to reply YES to confirm signup. Will I be charged if I reply YES?

Changes to data limit

Originally I had either 2 gb or 2 gb + 1 gb of data associated with my account now I just have 500 + 500 mb. I didn't make a change - what happened?

Resolved! Accessing my account

When entering email address and password, I receive an error that either my email address is incorrect or my password is not valid. I tried resetting my password, but then the system did not recognize my email address. I then tried to create a new ...

Can't login

Hi,I have three accounts for my 3 kids, under three different email accounts.One of the accounts stopped working, and I can't login. When I try to retrieve the password, I get an error message.Any ideas?

NEW PM SIM CARD

I would like to buy a new PM sim card for my son, is there any physical shop that sells it? I live in SK, Canada. years ago, I purchased mine from Walmart, I don't seem to find it anymore. Also, does new sim card holder entitle to this holiday ADD...

US ROAMING

bought this plan 15 minutes ago - CC was chargedtried to call the States and message says I don't havea Long Distance Plan What's with that ?Thanks

Resolved! My cell phone is unable to call now?

My old Visa card was expired, I already provided a new visa card #, but my phone xxx-xxx-xxxx still unable to call and receive message, but my other 3 family members can use except me?, we share the same visa card. I forgot my pin # now, how to solv...

Two at a time. Roaming and forwarding.

Guys,I'm traveling to Mexico and I is a must for me to have access to my SMS, for what I know, unfortunately we still do not have a roaming service in Mexico, at least I cannot find it in the self service, my questions and requests are:1.- Is there a...

December rewards

I signed up before December 18 but don’t see my promotional rewards in my account. When will it be applied.

Resolved! Wanting to delete the person who referred me from my account

Has anyone ever requested to have the referral code you used to sign up for Public Mobile removed from your account? This would essentially eliminate the person who referred me from receiving the monthly reward, which is what I'm trying to do.Turns o...

Resolved! sim card

Please , could you verify this sim card is belong to public mobile xxxxxxxxxxxxxxx edited by computergeek541: account infotmation removed

Resolved! It's called I refer to friend and that friend is still on public mobility for the last 3 months but

Like I just said I referred a friend they got in public mobility they gave my code either of us have seen any reward for that and it's been just approximately obvious 3 months

My time card won't go on to my phone

I bought a time card for $40 and the thing does not go on my I said it said I'm approved but then when I try to put it on my phone it said it couldn't do it so what's going on there I still have it the number I mean I just let me do it

Resolved! SMS Photo Messaging with iPhone

Hello all, just wondering if anybody else had this issue where you send at least 3 photos through SMS or MMS at once and the recipient only gets 1 or 2 of the photos, and the more photos I send at a time the less they receive. For example, I was send...

Resolved! Every time I try to change my number it says "The number change failed"

Hi I was having an issue with changing my number today. When I click on the submit button at the bottom it says the number change failed. I am not sure why this is happening but I need to change my number ASAP for personal reasons.

Resolved! Flash sale was just released can I still get that deal?

I just signed up to PM, can I still receive that deal if I was a day early?

Double billing us

Resolved! Double billing us

Public mobile has been double billing us since January 2020, how do we rectify this problem? my husband thought he was paying for both of our girls phones when in actuality, I am paying one & he is paying two. we only have 2 kids, 2 phones, yet pay...

Resolved! Need help! My plan won't accept my payment this month for some reason, I am on automatic pay

I need help. This happened to my brothers account last week and it is happening to mine now. I am on auto pay . My mother has her credit card on my file to pay monthly and this month it is acting up and not accepting it. Please help. I have no servi...

Resolved! Plans - please explain long distance

Unlimited Talk Canada-wide - What does this mean and How does long distance work? Is it included across Canada with no min/max long distance calls at no charge for example when you buy a $25 plan?

Resolved! Incorrect Payment Reporting

The PM website can display payment history. Payments appear as auto top-up. I pay every 90 days, as does my wife. The payments reported by PM are smaller than the ones on my credit card statement. Why the difference?

received email Netflix year's subscription ?????????

what's this all about, has spam email began on the public mobile community.???????????

Resolved! Account locked

I just noticed the phone service has been suspended. I tried to login to the account but after some attempts to answer the security question, the account has been locked.please help

Scam email

Resolved! Scam email

Got an email asking for cc number for 3 dollar Netflix subscription!!No way to report it!Coming from community

transfer request again

Did You Know?

********************************************************************************** ***********************************************************************************************************************************************************************...

Community

Forum Posts