[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Auto pay
Does anyone else notice their payment comes out earlier n earlier each month with auto pay? Or every couple months Mine use to be the 11th of every month then the 10th then 9th 8th 7th now this month it came out the 6th I'm not even getting a ful...
Resolved! Sorry ,your login has been disabled
I'm on a monthly plan but prepaid in a lump sum earlier this year. I decided that I needed to top up the payment for my account but when I tried to login I got the "Sorry, your login has been disabled" message. Researching the community posts sugge...
Resolved! Where is my 250 MBS from the $15 plan?
I have the $15 plan with auto renew on for payments, every time I look at the "View my usage" tab, I only see the bonus holiday data that public mobile gave for free, but I don't see the 250mbs that I pay for. There is no way I used all of it either ...
Resolved! Roaming
Hello! My name is George. I have a question about roaming. Can I use roaming when visiting the Russian Federation? Thank you in advance!
International toll free number
If I call an international toll free number does that mean that I'm already using the 500 one-time Int'l LD bonus?
Resolved! How do I change my payment plan
I'm changing banks and I'd like to change the card I use for my AutoPay, but there doesn't seem to be an option to do this. How do I so; please help.
Resolved! Re: Phone return / exchange
I just purchased an iPhone 8 Plus and the top speaker is vibrating when playing music or on a phone call.The phone is in excellent condition otherwise.The vibration is too distracting and difficult to hear phone conversations. I would like to return ...
US roaming charges
I’m in the us, my public mobile roaming has expired. I’ve turned off cell data roaming but the phone is still showing us carrier activity. Will I be charged for roaming?
Plan renewal
My bank statement shows I paid my bill but my plan won’t renew. Says I still owe. How do I get my plan turned back on and prove I paid it?
Resolved! Multiple Accounts
I used self serve to create an account for 3 phone numbers but it wasn't able to put them all on the same account - how do i merge these account so i can have all my lines on 1 account. I have 3 more numbers i plan on activating within the next 2 wee...
Resolved! Data
On Saturday I got the text offer of free US talk minutes and 2gb of data to which I replied yes. Now I have no data left on my plan for some reason.
How to forward incoming text message into email account or another PM?
Hi,I am outside the country right now (Not in US or Canada). How can I forward my PM incoming text messages to another PM or my email account? Thank you
How to read text message in my online account
Hi,How can I read my text messages in my online account?Thank you,Nazmul
Resolved! I want to top up my wife's account
I want to top up my wife's account. She doesn't remember her password
intercom redirected to voicemail
hello,the intercom system of my apartment building stops working for me after I switched to Public Mobile from Koodo prepaid. I am supposed to receive a phone call when somebody at the entrance presses a button. But instead the call is redirected to ...
Resolved! change self serve email
I need to change my self serve email. How do I do that?
Resolved! Roll over add on data
I bought $5 add on data for 200Mb on Nov 28 but it was not roll over to December days plan. I used up my 250 Mb before end of November . Why is that so ? Thanks
Resolved! international minutes
Hi, I bought 300 international minutes and tried to call Cuba and did not work, what do they mean international minutes? which countries or how do you call
SIM Card not working in New device.
I purchased an Unlocked phone. I inserted the Public Mobile SIM card into the new device, Samsung Galaxy A21. The devices says the SIM card is network locked. I have put my SIM card into several other phones over the years with no issues. I tried a...
Resolved! forgot password and security question, account got locked...
forgot password and security question, account got locked... What can I do
Resolved! Returning customer
Silly me, I thought that a deal with Rogers looked quite tempting and I took the bait, only to realize what a stupid decision that was. I was with them for about two months now and I would like to come back. I still have my Public Mobile SIM card b...
Resolved! Second sim card?
I bought a new sim card recently, and during that process I got a message that (I think?) amounted to "hey we're sending you a second sim card, do what you like with it, give it to a friend, whatever you want!". Which I thought was a nice offer, but...
Resolved! cancellation upon death of account holder
Hi, my mother recently passed away, how can I cancel her number and can any unused time/ data/ funds be refunded or transferred?
Resolved! Self serve page won't load
Can't seem to access self serve with Windows 11 computer with Chrome or Microsoft Edge. Seems to work on my phone. Anyone else have the issue on computer? I don't like using the phone because everything is so small and my old eyes don't like that.
