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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! reset login password

Hi There, I need to reset my account password, but i tried couple times and it failed.Can you please help to reset?emailphone number:

Cannot get into my account

Resolved! Cannot get into my account

My security question doesnt work and I cannot log into my account to add date. I need help resetting my password.

Resolved! Refer a friend $5 reward promotion

I referred a friend Dec 3rd and was given the regular $1 reward instead of the $5 for the promotion that's on for the month. Will this automatically change for my next payment? It is just showing as $1 right now. . .

Resolved! Voucher Pin Fail

My voucher pin is not working. I've tried it thru my account various times as well as thru call but it still isn't working. Does anyone know what to do?

Join PM

Resolved! Join PM

My friend she is using koodo and she still has 600mins and 3G data in her account, anybody knows if switch to PM, can she has both mins and data switch to PM as koodo belongs telus too? Thanks

ROAMing In BC (Near Border) Issues

Resolved! ROAMing In BC (Near Border) Issues

Hey all, just had a curious question for all my PM buddies. Does anyone also get a Roaming text message when in fact you are not roaming but near the border? What do you do in this circumstance? Would I contact Support? Like what I mean is; do I have...

Sim

Wont recognize my sim and im about to burn it

Resolved! US Roaming

I am in the US and I'm using the $20 roaming package. When I ran out of data, I purchased 1 GB for $15. The amount very quickly came out of my account but I still don't have the data. My roaming plan runs out in 2 days. Any suggestions?

Resolved! switching to public mobile

I am using pm for the last 2 months and totally satisfied. my wife is using chatr for the last 4 yrs and now facing severe call drop issues, almost every time. a few days ago I have seen an offer that if I activate within 17th December (maybe I am wr...

why won't my voucher work.

Please help me ; I just bought 40.00 voucher at Circle K and tried putting on my account and it would not work.I tried to get money back , so I could buy some where else and Manager said non refund . Which was so disappointing because it's my...

Resolved! Is VoLTE the end of Public Mobile in Canada and also USA?

If you are planning to go USA after February 2022, you probably won’t be able to make or receive calls. AT&T will decommission 3G. To make or receive VoLTE calls, Public Mobile need to enable VoLTE.When you make calls with Public Mobile SIM, your pho...

My payment vouchers are not working. I have tried 3 times, I need to talk to customer service suppor

Re: account suspended voucher wont work

My phone number is cccccccccccccccc and email is xxxxxxxxxxxxxxxxxxx eduted bt computergeek541: account and contact information removed

Resolved! Re: what happens if I ever switch from public mobile then come back?

If I transfer my public mobile phone number to a different carrier, can I still keep my current public mobile account and plan active and get a new public mobile phone# on the current account and plan and keep my rewards?

Appel interurbain outre-mer gratuit

Resolved! Waiting to claim promotion

Hi thanks for the promotional data it's great. So far I'm going to wait for my new cheaper plan to active on December 9th before I claim the 2Gb of data does this sound ok? Thanks

Re: Open letter to Public Mobile, Telus

I agree completely. My debit card was renewed. I have not used self serve in years as I had no need to. Now that I do because customer service is completely void, I had to buy a voucher. It has been 12 hours and I have not been able to use the vouc...

Resolved! Payment Method Not Working?

Hi, I'm new to this community and no idea how this works seeing as I can't get help from the chat bot and theres no way to reach any customer service any other way except for this. Very frustrating. A contact number would be nice. This may be enough ...

Moving an account to Koodo before renewal date but funds already charged to CC

Resolved! Moving an account to Koodo before renewal date but funds already charged to CC

Hi there, I am in the process of setting up a new account with Koodo and am going to use my Public number. The renewal date is the 7th, but funds were already charged on the 1st. I would like to have the funds refunded so that I can move the number w...

Resolved! How do I know when porting to PM is complete

Completed 4 steps.Got message from previous service provider (SP) advising that a transfer request was received, but to contact them only if request was in error.Of course, did not contact them.Thank you

Resolved! Holiday rewards

received 500 minutes international calling minutes, but my home country Bangladesh is not on the list. So what will I do with those minutes?? please add Bangladesh or take those minutes back. it's not actually a reward for us. Thanks

Payment voucher not activating

Won't let me add a voucher

Payment Voucher not validating

Trying to validate my payment vouchers tdoday but they are not working have purchased them at teh same place i always do. I tried to activate them on *611 and the website with no success.

Resolved! Unable to update expiring credit card

Anyone have a number for an actual person at public. My card expires shortly and have tried everything...space and no space for postal code exact name caps and no caps...but it states unprocessed by card issuer but my credit card company say it's p...

How may I receive the Holiday Reward without SMS

Resolved! Changing a plan immediately due to unforeseen circumstances

I am currently out of my home province and there has been an unexpected death in the family as my boyfriend's father died of a massive stroke. I have the $15 plan with add on minutes but find myself using them up. The phone has been my lifeline as I...

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