email

[paulhendrie]

when I try to log on my email is not recognized and not attached to my account. Not sure if it was a typo originally but is there another way to log on using my phone number? 

[esjliv]

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@paulhendrie wrote:

when I try to log on my email is not recognized and not attached to my account. Not sure if it was a typo originally but is there another way to log on using my phone number? 

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@paulhendrie  - was a Self Serve account ever created?

If not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

Also note - If you have been in nonpay suspended status for over 90 days then you lost your phone number and account (meaning no access to Self Serve).

[CountyDownIeUk]

First, try to clear you browser cookies and history.

Second, try a different browser.

Third, use other suggestions. 

[Anonymous]

@paulhendrie 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and only them will change for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[Triguy]

Try the forgot password link.  If you need your email address changed the submit a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[hTideGnow · Accepted solution]

Hi @paulhendrie   , did you try forgot password link?  if you did and not working, open a ticket with PM using the chatbot  https://publicmobile.ca/chatbot

follow this to get to open ticket quicker

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent