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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54484 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62412 Views
  • 186 replies
  • 32 Bravos

Data

It shows my phone has used 1.3 of data when the cellular data is turned off. How would this happen?

Trisha1 by • Great Neighbour / Super Voisin
  • 1412 Views
  • 7 replies
  • 0 Bravos

FREE DATA AND TALK TIME ~ Holiday Specials ~ Plan Add ons

 ~ Holiday Special ~ FREE Data and Talk Time in Add Ons : I am new to public mobile and was exploring the site and found this special. Have any of you also "purchased" the $0/free data and INTL talk time? You process it like a purchase but the cost i...

jeanbeans by • Good Citizen / Bon Citoyen
  • 1367 Views
  • 4 replies
  • 3 Bravos

Charged extra

I setup on preauthrized  payment. This month for some reason my payment  si didnt go through.  There is no change in credit card  when I I called *611 to pay i was charged $64 ???? 

Atifa1984 by • Great Neighbour / Super Voisin
  • 1268 Views
  • 6 replies
  • 0 Bravos

Resolved! 5g Promo

Is the 5g Promo only for new activations?  Can I, as a loyal customer, have access to this promotion?

Domgodess by • Good Citizen / Bon Citoyen
  • 1895 Views
  • 7 replies
  • 0 Bravos

Resolved! Visa virtual gift card?

Search didn't bring anything up, but has anyone successfully added the balance from one of these to their account? Debating where to use it... 

Pawprints1986 by • Deputy Mayor / Adjoint au Maire
  • 2326 Views
  • 11 replies
  • 0 Bravos

Resolved! Payment in crypto?

Hello,  First time posting here! I had the wonderful idea of paying for my phone bill in bitcoin or ethereum and was wondering if public mobile ever has plans to make this an option? It may be too complicated to code into the site at this moment but ...

cantfindworse by • Great Neighbour / Super Voisin
  • 3868 Views
  • 20 replies
  • 0 Bravos

Resolved! NO SIM problem

Greetings all.I bought 2 SIM cards online, for me and my partner.Started activation process on 1st one, all well went but both of our phones show NO SIM.I decided to wait and started with activation of 2nd SIM. Everything went well same as first one,...

gektor45 by • Great Neighbour / Super Voisin
  • 1829 Views
  • 7 replies
  • 0 Bravos

Trouble shooting my phone (android)

This is a question about android phones (although maybe it isn't even specific to androids). My phone is maybe a couple of years old. I use it daily for lots of things (internet and calls and texts ). It has been a good phone. I noticed in the last 6...

jadedetrey by • Good Citizen / Bon Citoyen
  • 2318 Views
  • 7 replies
  • 2 Bravos

Resolved! Unable To Make Payment

Hi There, I've been trying to make a payment all day and for some reason the system is not accepting my credit card information.  I have contacted my credit card company and they said all is fine so it's not an issue on their end, in fact, I verified...

alx886 by • Great Neighbour / Super Voisin
  • 2591 Views
  • 12 replies
  • 0 Bravos

Resolved! Plans

Hi there. I'm on the $15 plan which says it includes 100 Canada wide talk. There doesn't seem to be an add on for more outgoing local calls. Do I have to get the next step up plan if I want more calling? The $25 plan doesn't mention how many talk min...

RLJones0815 by • Great Neighbour / Super Voisin
  • 1568 Views
  • 6 replies
  • 0 Bravos

Resolved! Sim card didn't come home

I bought 3 SIM cards on December 19th, but they still haven't arrived at my house. I waited too much and I am tired.

KIROUNG by • Great Neighbour / Super Voisin
  • 1264 Views
  • 5 replies
  • 0 Bravos

Resolved! Overcharged

Hi, recently I lost my debit card. So, I have received a new one. I updated my AutoPay to have my new card. Public Mobile was suppose to take $23.73 from my card. However, they took $54.24 ($28.25 + 25.99). Public Mobile, can you please refund the ex...

Suganthy by • Good Citizen / Bon Citoyen
  • 2341 Views
  • 14 replies
  • 1 Bravos

Pixel 4a - turning off my data turns off my network

Hi everyone, I recently got a Pixel4a and when I go to turn off my data it shuts off the network so I can't call or text. I can get it to allow text messages but not calls when the data is turned off. Does anyone have a similar problem, if anyone els...

jjamroziak by • Good Citizen / Bon Citoyen
  • 2559 Views
  • 13 replies
  • 2 Bravos

Resolved! new sim card

I ordered a sim card 2 weeks ago, where is it?Is this how bad your customer service is going to be?Even bell is not this bad!

wiartonsunset by • Great Neighbour / Super Voisin
  • 2137 Views
  • 8 replies
  • 0 Bravos

Resolved! Promotion

I'm thinking of joining. Was wondering if I do the $25 with 5g will that stay on my account every month as long as I keep it the same. Or is it only for the month

Char1032 by • Great Neighbour / Super Voisin
  • 1303 Views
  • 7 replies
  • 0 Bravos

Hi

Combined thread by same OP

Dunkman by • Oracle
  • 280 Views
  • 0 replies
  • 0 Bravos

Resolved! Re: Number Porting

how can i take steps to ENSURE that i do not lose my koodo phone nbr?

kiyakker by • Great Neighbour / Super Voisin
  • 1367 Views
  • 4 replies
  • 0 Bravos

Resolved! What does call type "web" mean in the usage history?

I noticed I have 2 lines in my usage that look like this:05/01/2021 12:56Web     0.717 MBMB$0.00 05/01/2021 3:53Web     1.831 MBMB$0.00 Once again, I have my data turned off and I am using my house wifi, so I am wondering what this means or why it is...

Resolved! new activation question

I activated a new account at Walmart. How do I know I got the new promotion for one month free and GB?I also asked the Walmart agent for the referral code that I had from my other account. How do I know all has been applied.

Vancouverr by • Great Neighbour / Super Voisin
  • 665 Views
  • 2 replies
  • 0 Bravos
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