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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Comox Valley - Vancouver Island

We live in the Comox Valley, Vancouver Island, and since last night both our phones are only giving us the message "Emergency Calls Only" when either of us attempts to call out. Both accounts are active and paid and there is nothing that indicates an...

I would like to have my phone turned on.last friday nothing

Resolved! Problem porting a phone number from Speak out

Absolute new guy here, my apologies if this is a dead simple question and I mssed the answer in the knowledgebase.I have set up my PM account and filled out the information to port my existing number from my Speakout account. The Speakout account is...

New unlimited plans

I see Telus and Rogers have come out with unlimited data plans where you can even bring your own phone.Is Public Mobile planning to come up with a similar plan since add ons are limited and expensive?

Open a new account with PM over a week, Phone can not received any calls.

Help! Help! Help! I opened a new account for my grandma in Walmart store a week ago. Walmart did transfer the old number from Speakout. Until now, the transfer wasn't successful and her PM number can call out and sending and receiving tex, but cannot...

Sometimes can't receive MMS

Here's the situation:I can send MMS always and receive MMS from people sometimesI always have my data turned on and I am not over my data limitI have the correct APN settings (see below)When I fail to receive the MMS, I get an error message that when...

Resolved! Changing auto withdraw date for payment

Hello.Is there anyway of changing the auto withdraw date from the 20th to the 1st of every month for paying the public mobile account? Thanks, Pat

Resolved! Account suspended, problem with renewing my plan

Hi,I recently renewed my credit card and now that my 3-month plan has ended, I need to update the info on my Public Mobile account so I can continue using the service.Unfortunately, I'm unable to access my Public Mobile online account. When I write i...

Phone Compatibility

PM website said my phone was compatible but having trouble registering on the network. My phone has networks 3G WCDMA: 2100/900(B1/8) and 4G FDD-LTE: 2100/1800/2600/900/800(B1/3/7/8/20), should this work? I am wanting to use 4G.

Billing increase

I have been with Public mobile for a couple months and signed up for automatic payment using credit card to receive $2/month savings....that savings has disappeared???? Any reason why

Resolved! Account suspended!! Help

Hi why am I getting this message on my account when I have topped up a $40 voucher on 25th. And it shows I have a total of $42 available funds??"Please disregard this message if you have enough funds in your balance or are on AutoPay.Your account has...

Friends cannot call my number

Hello, Recently joined PM and everything went great except that friends can't call my number or sometimes can't text. Iam able to send texts and call friends. I did recently cancel my former provider (Bell) before joining so I'm assuming that has som...

Resolved! No talk service

Prior to July 13 I figured I ran out of my 100 minutes as a recording said my plan didn't cover long distance. So I added $15 to continue service. Still no talk service. Changed plan to $25 month plan and of course prepaid and watched payment go t...

Frequent Service Outages Lately

RAGE! ANGRY! PROFANITY! THREATS! MISPELED WORD! Am I doing this right? For the past week at least (possibly more because honestly I am not addicted to my phone so it usually just sit there idle when I am home in the evening) I've noticed that my phon...

Resolved! Activation unsuccessful

I ported my number from Telus Mobility (so no unlocking required) and activated my SIM card yesterday. At the end of the activation process, a generic error message appeared on my computer screen. I then received a text message from Public Mobile...

reward

i have referred a friend on Jul 4 2019when will i and he get the reward?

Resolved! can't log into my account, can't verify email.

email is xxxxxxxxx@xxxxxx.xx. when press forgot password it says cant verify.i want to reset password to log in to account and pay plan which is expired, couldnt renew plan through calling either. hope it resolves on its own... Personal information ...

Resolved! Problem renewing my plan, top up issue

Hi,My data service got suspended, so I tried to top up my account and make a payment. The system is not really making it possible. It also says the plan is $10, not $40, and won't let me top up to the latter. Could you help?k.

Umidigi A3 Pro data problem

Hello! I just bought an Umidigi A3 Pro to replace my broken phone. It works great except data. The WI-FI works fine but I have no idea why the data doesn't work. I know I have data because I checked my account online. I saw a similar post on this sit...

Resolved! No service, connecting only to T-Mobile

So my problem is rather storied. First I start losing data randomly, and connecting to T-Mobile (if I was near the states, roaming). I had SMS working for a bit, and when I did a factory reset I got both SMS and data working. Everything seemed good, ...

Resolved! Refer a friend rewards

Hi,WHy I have reffered a friend but no reward shows up after 3 days has passed?Thank you

Resolved! How long do I have to wait for a moderator?

I have been waiting for some one to contact me for over 9 hours

Resolved! can't apply voucher

bought a $40 voucher from superstore, when applying it to account got error: Unfortunately, Voucher #************ could not be added. Please verify the Voucher and try again. How can I get it resolved?

Resolved! Phone Compatibility

I have a quick question about using the compatibility check on the site, does a phone have to be compatible with both 3G and 4G LTE, or will it work okay if it's only compatible with 3G?

Resolved! Repeatedly prompted to sign in to Public Mobile network on my Android; APN settings "correct"

Starting around noon today, my OnePlus 3 has been having issues connecting to data. I keep getting prompted to 'sign in' to the Public Mobile network (never happened before) but when I click the prompt it takes me to a blank page with only two option...

Resolved! Payment vouchers not working- outgoing calls & texts not working

I attempted to add a voucher this morning only too get an error. Attempted to add funds via credit card sand that didn't work either. Changed my plan to for what Available credit I had, the plan changed but now I can't call out or text or use data. I...

Resolved! Will Asus Zenfone 4 work on Public Mobile network?

Hello,My mother has an Asus Zenfone 4 and she will be coming to visit me, I want to sign her up with Public Mobile, does anyone know if this phone will work on PM network? The Zenfone 4 works on the following networks:● GSM: B2 / B3 / B5 / B8● WCDMA:...

Wasn't Receiving Incoming Calls

Hi everyone, I just wanted to share my Public Mobile experience here as it may shed some light for some people having the same or similar issue. I joined Public ($10 plan) in the beginning of May and everything was set-up smoothly and quickly. I was ...

Resolved! New Referral $10.00 credit.

I was referrered to Public by my daughter. She is now receiving her $1.00 per month reward. When should I expect my $10.00 reward for being referred? I've had my account for a month. Emily

Resolved! People Can't hear me on calls

I already contacted a mod and authenticated but nobody has replied to me in several days. This problem has been ongoing for over 2weeks. I factory reset my phone 4 times and have run it in safe mode and it still wont allow me to hear people on a cal...

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