Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Not my personal phone, but one I am helping someone with. Their plan is expired, and we have added a payment in an amount that will cover the new plan they want. The account shows this credit. But still, we're unable to select the new 'less expensive...
Why has my payment not been taken and my account deactivated?
How can I change my email and the payment information
Hello,I get a long distance calling not active message when i call my wife's freedom number. Even though she is sitting beside me.
I’m on automatic pay. However, my 30 day plan finished earlier this evening and won’t be reactivated for another day at least. If I put a payment in now would Public Mobile use it to reactivate right now or will they wait until the due date?
I'm having a problem to open my voicemail. Do I need to change my password? I've been using my PM for 3days. At first, my issue was I didn't have a service network, now my voicemail. Thank you in advance for all the suggestions.
I have been messing around with trying to get a SIM card I just purchased and it says it is 'invalid'. I have tried several times and never got to the end. Once I got everything in and it came back with an 'OOPs' remark that was not at all helpful....
I just signed up and activated with Public and my incoming calls are going straight to my voice mail. I can call out.
On my son's phone, we had been given some free data add-ons, taking his total to 3 GB a month. That's his original 1 GB at 3G speed, plus 2 more. Today when he went to use data, he found he has used up his 1 GB and the free add-ons are no more. Hav...
Good evening, I changed from Virgin to Public yesterday and my internet, calls and Canadian text are working.However I have been trying to send an interntional text and it is not going out. I turned off and on my phone but nothing changed.I have the ...
Je reçoit toujours des courriels en anglais et je suis incapable de les comprendre.Serait-il possible de recevoir ces courriels en français svpMerci de l'attention que vous porterez à ma demandeNicole & Adrien
I have an ACER X008DCCan receive incoming text images but unable to send outgoing text images. Can send outgoing texts without images with no issues.Confirmed that my APN settings are correct.Tried turning data on and off with no luck. Tried WIFI no ...
Parts of my city are so close to the US, that they get US cell service (but not Canadian). Am I likely to get extra charges if I go to those parts of town with my cellphone on? (sorry, I don't know how to say it. I don't want to get extra charges ...
Hi My name is dougie Today I buy a new public mobile numberI fill all details on activation form and payment details and unfortunately I click the back key of my mobile. I called on public mobile customer care service they said you can go on public m...
Hi, I got several strange calls today informing me they recently got a missed call from me. I have not called anyone today at all. What could be the challenge? Spammers used my number?
Pourquoi on ne peux pas acheter de l itinérence plus se 10 jours a la fois
Hi there,Could a moderator please contact me? I have forgotten the original email address I used for my self-service account. I cannot log in and there is certain info I need to change on this account. Thank you.Lily
Hello I'm new in here and I just wanted to know the name of a moderator that I can pm? Please and Thanks.
hello, as the title says, i have forgotten my accounts password and also the answer to the security question, how do i proceed to get my password reset? thank you!
i
AutoPay Not showing up on Wife's plan! How long does it take to go through and show up?
I've been having internet troubles this month so I'm using my Public data much more than usual. I'm currently on the $35 plan, which gives 1.5 GB data. Can I switch to the $40 plan (which gives 5 GB data) and then back again once my internet is fixed...
I cannot access my voicemail, after pressing 1 I get a prerecorded message saying "talk is not included in your plan, you can easily add this service at publicmobile.ca"But i do have talk in my plan, I can phone other numbers within Canada and i have...
All calls going to answer machine. how to make it right?
I just found an email mentioning to "switch" to Koodo, does this mean no longer use Public as the provider but more so a forum? I suppose my question is extremely vague...what does this do? I'm trying to read but for some reason not totally understan...
Purchased 1GB at 4G speed data (as add-on) on March 02, however this data is not shown as available for use on my profile. Please see below the transaction as well snapshot of my profile adds-on. Can a moderator clarify this for me? ThanksLaurentiu B...
Very disappointed with the complete lack of response from the "moderators" pertaining to my plan problem as posted and direct messaged the moderator team early February. Cut and pasting part of past post and email send to the moderator team that to ...
Good morning, I changed my plan the other day before my auto-pay was supposed to hit and made sure to select "change on my next billing date". It immediately billed me for my old plan, and then changed my plan to the cheaper one and left the rest as ...
My two friends want to join PB and wonder is there any promotion recently they can have?Like Sim card free or cut monthly fee? lol
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