Community

ShawnKing · ‎12-23-2021

Signed up yesterday. Still no service as of 24 hours later.

computergeek541 · ‎12-24-2021

@Anonymous wrote:
@ShawnKing
do you get new number or port old number to public mobile.

I know that this customer took a new phone number, but even if a number port in was requested, that would not cause there to be no service for 24 hours.

BKNS27 · ‎12-23-2021

@ShawnKing

It will take up to 3 days for PM staff to enter your free 2gb bonus data.

If it is not entered after 3 days, contact the PM CS_Agent and create to ticket for them to look into it for you.

hTideGnow · ‎12-23-2021

Hi @ShawnKing Activation should be instant. But what phone do you have? Did you try your PM SIM on another phone?

If you tried a second phone and same result, open a ticket with PM.:

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot
Follow these these to get to ticket open page quicker:

click "Activation isn't working"
click "Other/Error code 821"
click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

esjliv · ‎12-23-2021

@ShawnKing wrote:
Signed up yesterday. Still no service as of 24 hours later.

@ShawnKing if you were charged for the SIM card activation, what other trouble shooting have you tried?

*Can you try another working SIM card in your phone, to ensure there is not a device issue?

*Could your phone be locked to a previous provider? If so, contact them to unlock it for you.

*Check to see your phone is not blacklisted: https://www.devicecheck.ca/check-status-device-canada/

t_p · ‎12-23-2021

@ShawnKing wrote:
Signed up yesterday. Still no service as of 24 hours later.

@ShawnKing

If the activation was successful, your phone should work immediately.

Did you encounter any difficulties or errors during activation?

Did the payment show up on your credit card?

Could you set up your self-serve account with the phone number?

When you put the SIM in, do you see any message on the phone or hear anything when calling 611?

Anonymous · ‎12-23-2021

@ShawnKing wrote:
I'm activating on a new number.

@ShawnKing

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,