My plan is the $15/month plan. I had 6 dollars in my account so i topped up with a 10 dollar voucher. I now have 16 in my accpunt but wont reactivate my plan...help plz
Lost/Stolen phone might get you back the service quick, but you will likely need to open another ticket to get your reward back after.
So, if you need it quick, try that. If you can wait, open a ticket with PM Support and have them to manually renew for you with the amount in your account.
Update: Hi @Darcykickass Look like you picked a solution and you might have used this trick. Check your reward again next week. If they are all gone, open a ticket with PM Support.
My plan is the $15/month plan. I had 6 dollars in my account so i topped up with a 10 dollar voucher. I now have 16 in my accpunt but wont reactivate my plan...help plz
@Darcykickass This is a glitch usually able to be resolved by manually paying online.
In your case, you can try to add a $1 amount by going to the Payment tab, click on One Time Payment, Select Other and enter $1. If payment goes through, click "Reactive current plan". Then logoff from My Account and reboot your phone.
i suggest you close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
or try it for a different Browser and open incognito mode,
how to open Browser incognito mode visit Here link,
how to clear cache and cookies and History visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version and just make sure your Browser is up to date update sometime is the Browser is not update is give a issue.
your plan $15 plus tax is will be $16.95 ... and you have a $16.00 is still missing.
@Anonymous Whatever show on the My Account is Usable amount, no tax needed. Tax is charged and calculated on the credit card level or when you buy the voucher.
your plan $15 plus tax is will be $16.95 ... and you have a $16.00 is still missing.
Hi @Darcykickass, From what you said, there is no tax problem. If you see $16 in Available Fund, you are good with the amount. You have more than enough on your account.
@Anonymous this is untrue. $16 already in the account
Hi @Darcykickass , do you have a credit card on file? Can you choose Other and make a $1 payment? Usually a small payment like this will trigger the renewal.
If you don't have a CC on the system, you will then need to open ticket with PM, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot follow this to open ticket quicker
type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
@Darcykickass : What matters is whether services are working and the date up top. If you see the $16 in your Available Funds and a recent date then click that Reactivate button which will take you to a payment screen. Click the Overview tab to go back and observe the date up top and your Available Funds. If the money's gone and the date is now in the future then try your services. If working then disregard all the messaging.
5. Payment Type: selected other ( Enter the desired payment amount )
6. you will do manually enter Amount:$$ + $1 extra
7. Tax: will collect automatically,
8. Click ‘Submit’,
9.after payment successful, you have to do Rebooting your phone what is meant by rebooting the device turn off and turn it back on.
10. and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,
* some vouchers take 24 hours to activate,
you can call 1 855 4PUBLIC and add your voucher PIN or call *611
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your Self-Serve, account, click on the"Payment"tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click"Submit".
if you can't fix it you need to Contact Customer Support Agent by CS_Agent, the will add for it
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,, Click here to submit a ticket↗↗.
or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
please include in your message,
phone number,
Email address,
Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
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