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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

extra charges for out of province data usage?

My plan includes 250 GB data. Are there extra charges for using data when I am out of my province?

Resolved! I can not receive the incoming call

I have activated my sim card yesterday. I got text message from PM said that I need to contact PM to provide the correct password or pin from my previous service provider. My phone can receive the message and call out but can not receive the incoming...

data, mms not working

Samsung s6 , mms not working ,now data stopped working, wifi is ok, calls okWas working fine for 6months..didnt change anything, restarted, took out SIM card etc...Not in airplane mode, no problem with account, display for data usage shows I used 90...

Resolved! 500 Canada Wide Minutes for $5 Add on

I purchased this over a week ago and I still do not see it showing up on my account as an add on.

Resolved! autopay

I have autopay and it still suspended my account. What happens now? Under credits and payments it says i paid but on 611 it says i didn't.

Not receiving data (2 year customer with the same plan)

Hi, I have a feeling this needs to be escalated to the moderators to solve. I've been with Public Mobile for about 2 years, with the same plan unlimited international texts, unlimited Canada-wide calling, and 6 GB of data. I signed up during a promo ...

phone nos changeover

HOW CAN I TRANSFER NOS FROM KOODO prepaid TO PUBLIC MOBILE AS ON NO CHANGEOVER IT SHOWS ASK COMMUNITY FOR SUPPORT ??

Resolved! Data overlimit charges and leftovers

Hello, just wondering if I go over my data limit for the month, how much will I be charged per MB? On the other hand, if I have leftover data for the month, will it be carried over to the next month? Thanks!

I need to switch over

I'm a current Public Mobile customer. I recently lost my phone, and just bought a new phone & SIM card. I need to activate the SIM using Self Serve. However, I'm pretty sure I don't have a self serve account - my email isn't recognized when I go to r...

Resolved! Local call error

Since last week, when I do outgoing calls, it keeps telling me that my call cannot be complete because I don't have a active long distance plan. But I am calling my son which is local. Can anyone assist? I have a $10.00 per month plan. Thanks

Resolved! $15 plan and out of minutes. How do I get more ASAP?

Title says it all.

Not receiving phone calls or SMS

Hey all, For some odd reason, my phone stopped receiving phone calls and sms, but I can send and call. I tried to look through the forum but really didn't find anything. I haven't changed my plan or added any new add-ons for the last couple of month...

Auto pay not so automatic

Every month my account gets suspended. I have auto pay. Why does it not take payment automatically?

Register account

Cant register account on public mobile site

Number transfer not working

Hello we are brand new to public mobile. I bought a Sim card and registered online with my old phone number but for some reason the number is assigned me is one digit off. This means that I have someone else's phone number and his name is Randy. Ho...

Temporary usage - for Skype conferencing

Further to my question regarding using as a hotspot. I have 3 relatives visiting this summer - they all do teaching online - 3 hours a day - they are only staying for a week. They use Skype or some similar conferencing system. Since they are all work...

US talk and text plan

After purchasing US talk and text how do I turn it on

Cannot send SMS

I changed my plan from $10 to $15. I can't receive and make calls as well as receive text messages but I cannot send text and my mobile data is not functioning and useless.

Charged twice

I have a question regarding my plan. Why is it that public mobile charged me twice with my plan?

Resolved! account Locked.

Hello Mods, the account i used to login is locked. We need to update the credit card as it failed. i can send the login via PM

Resolved! Receiving text overseas ?

Can you receive texts when outside of Canada + North America ?If not, then is there any add on for that to receive texts and calls when travelling overseas ? Add Info:- Interested in receiving calls+text on my default PM number.

Resolved! Is Internet sharing allowed - USB tethering + Mobile Hotspot ?

The major carriers have blocked that with SIM-Enabled feature limitations on prepaid plans.Does PM allow that or is it disabled ?

Call Forwarding while out of Canada

Hello, I had to travel out of Canada but couldn't activate the call Forwarding. How can that be done now? Any help will be highly appreciated.

“Change my plan now” not highlighted

I changed plan but can’t complete the transaction in my acct because when I click on “Change myplan now” it does not respond because it’s light grey ahowing so it’s not highlighted to accept my change.... what can I do?

Resolved! Looking for my referral credits?

Hi there!I recently signed up for PM using a friend's referral number. I paid in full for a month but don't see the $10 credit anywhere as advertised. Can someone help?

Can't find VPN for "iPhone 3G"

My iPhone 3G is compatible with the system, but I am unable to find VPN information. I assume this is why my iPhone is still not connected, even though my account is active?

Resolved! report my old provider account number to PM

I have activated my sim card,but i need to report my account number to PMI missed the call from PM,how can i report my account number to PM.I can't find PM's contact information

Locked out of self-serve

I forgot the password to my self-serve account but when I click "forgot password" it says I'm locked out. I didn't try my password 5 times, I've waited an hour, its been like this for years, nothing changes. Anyway I can log in?

Payment

How in the hell does a guy owe $36 on a pre paid service??? Like wtf. And no responses from any moderator. Also all my voicemail and texts (from public mobile) are in French. English is what I speak and write . Useless company I say

Trouble Porting Home VOIP to PM - in search for the SIM & Activation Form

Dear Community: After waiting patiently I finally received a text from PM system that I need to go to publicmobile.ca and Click Contact Us and complete the SIM & Activation online form. I have looked through all the pages on publicmobile.ca and canno...

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