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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

UNABLE TO RECEIVE CALLS

Since I am with public mobile from Feb until now I was unable to receive calls.....I think I will change provider......

Resolved! Community Stats

New members to the community often ask what kind of participation is required to earn a community reward. Here are the averaged daily post counts of the current top 15 on the bravo leaderboard. @gblackma 35.0 ...

Hey

Why ain't I able to recieve calls

Resolved! Reset password but forgot sec questions

I forgot my security questions help

Resolved! How do I get rewards I’m community

I’m new to public mobile wondering how I get rewards in community

Resolved! why my account is expired?

I have enough fund ( active credit card) , why my account is expired?

USA addons

When I try to addon media for the USA (yes I’m in the USA) there are no options for buying any of the 3 mb’s- the only 2 listed do not say USA media. Why? There isn’t an option to buy the 10 day talk text media either and when I try to message the mo...

Resolved! # fraudulently ported to Public Mobile

I am a Fido customer and my number was fraudulently ported to Public Mobile and removed from me. I can’t find anyway to get in touch with PM? I am waiting for Fido to get back to me but now to also reach out and advise PM of the fraudulent activity. ...

Resolved! Error 404

While setting up my account I pressed "Activate Account" and then got message "Error 404 File or directory not found." What's next?

I have a prepaid tel# with public Mobile. My payment date is over. How I can pay to activate my phon

How can I reach P.mobile to pay my phone boill?

PM voice calls cut off time

Earlier today, I called a toll free number with on hold - talk - on hold - cut-off. I heard a click at 2:30:01 according my usage history. I am not sure which party terminates the call. With the cut-off at exactly 1 second after 2.5 hours, my guess...

Resolved! Re: Number transfer in Self-Serve impacted by ongoing maintenance

My account will not activate. I get the message Network Locked when the phone first boots, and then SIM Network unlock pin. It appears to be waiting for an 8 digit code from you to be entered.

Phone disconnected, Paid, when does it reconnect?

I just paid my bill which was 2 days late because I cancelled my last card so autopay didn't kick in. Now I've manually updated my account, but it's still disconnected....how long does it take to reengage?

Submit ticket

Im trying to submit ticket and when i fill it out and press submit the ticket submit button wont become green and i cant click

Resolved! Do I need new sim card?

Ive been away for a few months, now my account has been disconnected.If I want to sign up again do I have to buy a new sim card or can I reuse the one that I had a few months ago?

Resolved! Possible to voluntarily suspend account, but keep it active?

I've done this in the past with Koodo, but I'm curious how and if this would work with the prepaid model of PM (I'm a new customer awaiting my SIM in the mail) Let's say I'm about to go travel for 3 months. Is it possible to put my account in a suspe...

All good

Resolved! service suspension

Hi,I lost my phone and I never signed up the self-service account either. How can I suspend my account until I get the new phone?Thanks

Ported Number works but shows old number from text

For one of my accounts I ported a landline into Public Mobile and when the port completed the Android Messenger program kept sending out with the old phone number. All settings were checked, the new number was in the messenger app but whenever I sent...

Resolved! account locked

I'm locked out of my self-serve. please advise how to access my account again. Kind Thanks,mpersaud

Resolved! Community rewards

Hey guys some wondering how the community rewards are working. Thanks for your help!

Resolved! Annoying message

Hi,once in a while I get this message "Your plan does not include talk" when trying to call a local number. I pay $40 a month for the full plan, so this should not be happening. Just this morning I redialled a local number and got this message. I ...

Resolved! compatibility list

I want to switch to Public Mobile.My phone is Samsung Galaxy J3 Prime is not on the compatibility list. How can I added?

Re: Connecting with you during this time

i dont know who to ask here,,confused..i move to new apartment about 500 m from old address ,now signal is bad,i even cant make a call ,i get 1 bar, but before i have 3-4 bar,any help here? Moved by mimmo

Resolved! Data usage

My bill came out today and I just noticed I've already used 700mb of data in the few hours since my auto payment went through . On the website it says I've only used 70mb I'm really confused any help would be appreciated

My Minutes being used when I Receive a Call what gives ?

Hi My Minutes are being used up when I Receive an INCOMING call from g male.This makes No sense when plan says " Unlimited Incoming Calls "Can someone please explain this ?Thank youLP

Resolved! Payments

Hi,I was wondering if Public Mobile is offering any kind of payment deferral for customers that have lost their income and no longer working due to the pandemic? Thanks

Number changed -1 month /receiving phone calls

I changed my number a month ago but still have people who no longer are registered in my phone as contacts or have my new phone number ; calling my old number and are getting through to my new number?It's been like this for a month and my bills paid...

Resolved! sim pin block enter puk

I have an issue with my phone Samsung s6. when I enter a sim card it gives message sim pin block enter puk, but the same Sim is working on other phone. can anyone help me out on this one. Thanks

my phone account

I got a message saying I have used up 95% of my data when I have been home with wifi and phone says connected

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