Community

Resolved! Auto Pay $2 not apply

I sign up with new line (for my dad) with my credit card at the store. when i get home, i change the credit card to my dad's credit card, i never get the the $2 credit. on the status, it mention my plan is on the "dynamic Autopay" not sure what does ...

Resolved! Confusion with credit card payments and taxes

Greetings, I do like the new revamped look of the website and self service portal but I was drawn to confusion with the wording and implementation of the included taxes with credit card payments. The bottom of the page states: "† Credit or Visa Debit...

Resolved! Phones were working then quit after changing from Rogers to PM

Hi all, SORRY up front for the long winded message! I started by signing up my step mom with PM on Oct.04 with no issues. Account was created and asked for new number. I did not provide an alternate contact number. Also I did nothing with our existin...

Resolved! Call forwarding to Japanese SIM card

Is it possible to call forward to a Japanese number?  The call forwarding instructions note that the number must be a ten digit number.  Calling from Canada the number of digits including the international long distance prefix is likely to be over 12...

Resolved! Xplornet and Public Mobile compatibility?

Hello, I have satellite internet through Xplornet in a rural area of Ontario at my cottage. Prior to switching to Public Mobile I was with Telus mobility and when I was at my cottage I would still be able to use my Telus mobility cellphone, connect t...

Resolved! System maintenance

I've had no access to the self serve for about 2 hours now. Is this the case for everyone?

Resolved! Issue after Changing Phone Number: Cannot be Called or Receive SMS

Hello everyone, Glad to be on board with Public Mobile (PM)!I activated my SIM and have been enjoying PM for a few days now with a new phone number (automatically assigned when I created my account). Now, since I'm happy with the service, I have just...

Resolved! lost power while filling up the activation form

Hi guys,I was filling up my activation form, and before i could finalize to the last step, my toe accidentally touched the power button of my computer. now when i try to sign up again, the system is saying that my sim number is already used! it is no...

Resolved! I need to export the "Call Usage History" for 180days or 360days

Hi sir, Please help me to export my "Call Usage History" for 180days or 360days.This is important since I need it to Renew my Health Card.Thank you.

Resolved! SIM Card Inserted Locked

I have an unlocked Samsung Galaxy S5 Neo. I just transferred and activated my Public Mobile accound. I tried to use the new SIM card in the phone but "Invalid SIM card. Network locked SIM card inserted". How do I fix it?

Resolved! Public or Koodo customer service

I have been trying to reconnect my Koodo account and I noticed Public and Koodo have the same customer service number. How can I differentiate between them?  PS I love Public, Koodo is an alternate from before. 

Resolved! AutoPay didnt go through, and cannot manually pay

This morning my autopay didnt go through for some reason. I tried manually adding a payment over 20 times, tells me it cannot verify my card but my card has never changed. I removed the card and now I dont even have the option for autopay, just to pa...

Resolved! Activation

Hi there. I am activating my Public mobile simcard and trasferring my phone number as a new Public Mobile Client. I've bought a sim card, filled in all the forms at "activate.publicmobile.ca", have chosen my plan, filled in all the payment details an...

Resolved! Porting a phone number

I just switched from public mobile to chatr, however I’m unable to port my phone number over because I can not get my public mobile account number 

Resolved! I need a PUK number to unlock my SIM

Resolved! Gifted a phone that is locked but I don't know to which carrier

Hello Everyone.  I hope someone can help me as I am stumped as to what to do about this. My aunt gifted me her old phone (Samsung S6 edge+) when mine started to go on the fritz.  I got it factory reset and everything but when I went to put in my publ...

Resolved! Refer a friend $10 promotion rules?

"From Sept 23 – Oct 06, 2019 refer your friend to Public Mobile and both you and your friend will receive a one-time $10 account credit! See the Community for more details."Cut and pasted the above - but can't seem to find the rules.Somewhere I think...

Resolved! Porting a number from Freedom mobile

Hi,I ported yesterday a number and it became active on PM SIM. Then I called Freedom Mobile to pay off all outstanding amounts and cancel the account. It was vaguely mentioned that they will port my number back Freedom. Now I see that I have PM numbe...

Resolved! Wrong calling plan

I’m new to public and just came on line...After reviewing my account I see that I was not put on the account which I purchased at the time . I came to Public because they offered a new plan which included calling to and from the U.S. I had ordered th...