[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
problem in texting
I have 15 dollar plan but i am not receiving text
Resolved! Missed important phone calls from doctor , because service is not working for incoming calls
having problem and can’t receive incoming calls. Calling out is ok. As I’m taking care of my farther who is going through treatment , a lot of the communities with doctors and nurses are done by phone communication instead of in-person .Have missed i...
Maximum recipients for SMS?
Is there a maximum number of recipients of an SMS on PM? I couldn't find anything, though there seems to be a limit of 10 on some carriers. I need to send occasional announcements to a group that will number between 50 and 100. There's no money in it...
Resolved! i cannot retrieve voicemail messages
Resolved! I lost my phone
If I deactivate the phone, I'm worried I won't be able to contact whoever finds it. Are there any other options?
SMS issues
My phone number got transferred from TELUS to Public Mobile last night.However, I have issues with SMS. Regular messages (let's say from an Android device) are coming through. But iMessages are only coming to my old device (iPhone). Any ideas?
Resolved! Moderator
I need help . I cat get into my account cause I’m locked out for the 3rd time . I also need a moderator to help me transfer my Telus number to my public mobile account
5gb data boxing week deal
i got the credit towards next month already but still haven't received the 5gb data and there is only 1 week left for this month.
Resolved! Removal of Porting Team phone number?
Has anyone else noticed the help article not longer include the Porting Team phone number?https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection It used to be here: But now it is not.Has it moved somewhere, or does PM not want us t...
Resolved! boxing week promotion
hello! I've activated the email and I know it'll take up to 30 days for the 5GB free data to show up on my account. How do I get the first month free? They've already charged me when I registered for the autopay. Greatly appreciate your response!
Resolved! Re: No Data on LG G5, switched from Telus
À factory reset didn't work. I still cannot use any data. Phone only.
Resolved! Port freedom to pm
Hey i want to port freedom number to pm. How will it work.???Thank you.
Resolved! Do my account still in promotion plan?
Hello, I activated my plan on Dec 26 2020, however, my phone number can't finish transfer over from the old device, so finally i need to choose a new number for my plan, and my plan was activated again on Jan 02 2021, and my account was reset again a...
Resolved! Didn’t change Card after it expired, now can’t pay
Funny one here, got a new card, didn’t change it here. So auto pay didn’t work, so I changed my card to the new one, and now it’s saying on my account, I have no amount to pay. I try to pay manually, and put in amount due, and it says I have enough b...
Resolved! I don't know how to activate my SIM card
some one stole my phone yesterday an now I'm stuck trying to get my new SIM card working how do I get my phone number that I already have
Resolved! wait for 4 hours to unlock the self service account
My wife is a public mobile customer and she her self service account is lock out, after couple of tries. But after 3 hours we came back to see we could reset the password but the account is still lock out. Any one can help? My wife login email:xxxxxx...
Payment
my 50 dollar plan just ran out and i want to choose the 15 dollar plan. I added the 15 dollars to my account. It it wont let me change my plan from 50 to 15
Cannot make a call
my phone says I cannot make a long distance call without an add-on when I am just trying to make a local call
Resolved! Account # 100xxxxxxxxxxxxxxx
I have become very frustrated in trying to activate my card . The last issue was trying to get a code to unlock my SIM NETWORK. Long story short I was told by your team member that I would to have to go to Samsung to have this resolved. Not being...
Resolved! Re: Chatr Chat-r account number - where is it? how to get it. :)
How do I activaye
