No network

[Marisapallado]

Can’t make phone call no network on my phone

[esjliv]

Hello @Marisapallado ,

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

If this was a porting/new activations situation do 1 or more of the below to help you get connected to the Public Mobile network:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Sometimes, these past couple of weeks, an activation just take a bit of time.

[totalUser]

Can you try your sim in another phone?

Was your sim number charged?

[mimmo]

Did your phone work before?  Is the account up to date(failed renewal?)

Does calling 611 work? 

Try Comoaring   the a actual sim number in your phone to the one listed in self serve (last four digits) are they the same or different?

[computergeek541]

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@Marisapallado wrote:

Can’t make phone call no network on my phone

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Were phone calls work before?  Are data and text messaging working?

If none of these are working, I would suggest to go into your self serve account to see if your plan status is active (assumign that today isn't your renewal date). Also check that the SIM card number in the account matches the one that you're using.  

Phone-wise, check in your settings that the device hasn't been accidently set to only connect to 2g networks.

[HALIMACS]

Hi @Marisapallado 

In your self service account, choose Change Sim Card.

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked. 

If they DO NOT MATCH, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

From, there, contact a moderator, there are 2 methods:

1. Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select need a human now.  Follow the prompts to submit a ticket.
2. Send a private message to the moderator through the following link  here

If they DO MATCH, try this troubleshooter: (you would have already done #4):

1. Make sure airplane mode is off
2. Power OFF your device, wait 1 minute, turn on and check for signal bars
3. Check on account self-serve that your account status is Active
4. While on self-serve, check that SIM card number under “Change Sim card” matches the SIM card number in your phone
5. Make sure the device is not locked to a different carrier.
6. Make sure you’re in a covered area and there are no cellular outages
7. Change wifi calling preferences to Cellular Preferred or Cellular Only
8. Set network mode to Auto
9. Reset network settings
10. Update device software to latest version
11. Perform a manual network selection