I should be eligible for Chinese New Year deal, but it won't let me use the promo code

[linasrodriguez]

Hi, 

My plan is $25 every month, but whenever I try to enter the Lunar New Year promo code, it says I'm not eligible.

Please help! 

Thank you,

Selina

[TheGx]

@linasrodriguez :Since your question been answered, you should choose an accepted solution by clicking on the accepted solution button above one of the replies posted above, this will mark this thread your created as solved and help others in future who have same question.

[HALIMACS]

@linasrodriguez  

It's understandable that you might think you could enter the promo code, as there is a field on self-serve for entering one, however that's not for this kind of a promotion deal.

Please see the following details of the Lunar New Year Promotion below: (#3 is the reason why it doesn't apply to current customers - it's a promo used DURING activation)

How to Get this Offer: 

1. Submit your email address here before Feb 21, 2021, 11:59PM EST
2. Once your email address has been successfully submitted, you will receive a confirmation email with a promo code.
3. Activate on an eligible plan online or in-store with the promo code before March 6, 2021, 11:59PM EST to redeem this offer.

[Dunkman]

@linasrodriguez 

This promotion is only for new activations/customers.  You would need to get a new SiM card and activate a new plan.  

If you already have an account/plan, you do not qualify by just entering promotion code.  

[Quigley · Accepted solution]

Sorry, that promo is for new customers only. Please reread the promo details.