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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2378 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4150 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35119 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47049 Views
  • 182 replies
  • 30 Bravos

Resolved! LG G6 H873 Losing Network Connection

My wife recently purchased an LG G6 H873 on eBay.  It immediately worked with Public Mobile without any configuration.   However, after a day or so, the phone had no mobile signal and could not send/receive calls or texts.  As if it just disconnected...

rfg by Good Citizen / Bon Citoyen
  • 5297 Views
  • 17 replies
  • 0 Bravos

Resolved! Region

A friend's PM Account has ON for her region instead of BC.  If she changes the region would that create any problems for her account?  

Rosguru by Great Citizen / Super Citoyen
  • 879 Views
  • 2 replies
  • 0 Bravos

Resolved! PORT INCORRECT NUMBER

I thought I entered the number to be transferred as xxxxxxxxxx. However, the summary of transfers shows xxxxxxxxxxxx. I want the first number - how do I make the change? edited by computergeek541: phone number removed

Cola by Great Neighbour / Super Voisin
  • 779 Views
  • 3 replies
  • 0 Bravos

Resolved! Still getting promotional text messages after unsubscribing

Hello, On June 5, I got the "Unresolved complaint about telecom..." text message and immediately replied with "UNSUBSCRIBE", after which I got the "As requested, you’ll no longer be getting any promotional...".Fast forward to August 21, I got the sam...

Public Mobile Promo Text Message.png
whiskeyjack by Great Neighbour / Super Voisin
  • 2080 Views
  • 7 replies
  • 0 Bravos

Resolved! new simcard

i had to buy a new sim card and i cant remember my login information i have my phone number and my pin but i cant log on 

rosario0115 by Great Neighbour / Super Voisin
  • 885 Views
  • 5 replies
  • 0 Bravos

Resolved! unsolicited verification code messages

Can anyone explain why my cell phone is receiving unsolicited verification code messages and if so what I can do to stop them? Many thanks

frog2 by Good Citizen / Bon Citoyen
  • 10073 Views
  • 14 replies
  • 1 Bravos

Resolved! Don't remember my security answer

Hi, I need to update my credit card but I cannot access my account. Is there anyway I can get my account to reset? Thanks

dwightsays85 by Great Neighbour / Super Voisin
  • 684 Views
  • 3 replies
  • 0 Bravos

Resolved! auto-pay versus add-on payment

Hi all, question about autopay please i just purchased an add-on, auto-pay was already enabled but i still had to import the funds first and then complete the add-on purchase, so it was a two step transaction so with autopay enabled for the next bill...

amppm by Good Citizen / Bon Citoyen
  • 1007 Views
  • 4 replies
  • 0 Bravos

Resolved! Tethering

Will I be able to tether my cell to my computer when I am away from my home internet service? 

HuronBob by Great Citizen / Super Citoyen
  • 1082 Views
  • 3 replies
  • 0 Bravos

SIM Card Issues, Phone is Unlocked.

I contacted the original phone carrier and the phone is certaintly unlocked, however my SIM card simpy says no service" when input. The SIM number is xxxxxxxxxxxxxxxxxxxx  edited by computergeek541: account information removed

dbal777 by Great Neighbour / Super Voisin
  • 705 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM network PUK

I put my public mobile sim, in my galaxy S7 and it asked for the sim PIN. I typed in the 4 digit number which I made when I was setting up my account. It did not take the number and I am surprised coz I wrote down my PIN so there is no way I put in t...

Ifrah_hi by Great Neighbour / Super Voisin
  • 916 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM card

SIM card not supported even though iPhone already unlocked by previous provider. Any suggestions? Thanks 

JosephM by Great Neighbour / Super Voisin
  • 1397 Views
  • 10 replies
  • 0 Bravos

Resolved! Plan expired and cannot change it

Hello, recently my service has stopped working and when I went to my account I noticed that my plan has expired. I changed the plan a few days ago however my service has still not returned. It currently says I have no plan available. I was wondering ...

mathusihan by Great Neighbour / Super Voisin
  • 1221 Views
  • 8 replies
  • 0 Bravos

Resolved! Exceed rewards

If someone happens to exceed Their total rewards for example in total getting $18 month( $11 In referrals $5 community $2 auto pay) on $15 plan what would happen to the $3 monthly

fdrcamb519 by Deputy Mayor / Adjoint au Maire
  • 1159 Views
  • 7 replies
  • 0 Bravos

Resolved! Promotion plan

If I get promotion offer, but after I changed my plan, will it lose all the promotion? Include my referral? 

Superapoon by Good Citizen / Bon Citoyen
  • 751 Views
  • 3 replies
  • 0 Bravos

Resolved! Account top up/plan glitch

Just attempted to change my plan and top up the account from a very recently expired plan, and now my account is glitched. Charged the incorrect amount for the plan, is now saying that my required top up amount is zero and will not allow me to re act...

Jkeenz by Great Neighbour / Super Voisin
  • 870 Views
  • 4 replies
  • 1 Bravos

Resolved! Simcard delivery has not been arrived !!!

To whom it may concerns, Dears, Please kindly help to check my order delivery No 214319 as I made an order on Aug 14, 2020, but I have not received it until now. I really need the Simcard to activate my plan to contact everyone as I am a newcomer in ...

Resolved! Locked out of self serve

I forgot my password amd my security awnser how do i get back in to my acct

Chachie69 by Great Neighbour / Super Voisin
  • 756 Views
  • 3 replies
  • 0 Bravos
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