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Forum Posts

Will I be able to keep my number and the new plan

Hello,I have changed my plan about couple of weeks ago from 90 days talk text and 6gb to 90 days talk text and 12 gbb, my current 90 days ends on des 6. I will be out of the country until jan 31. Will I be able to keep my number and the new plan when...

canadeca by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Short explaination of 4G vs LTE taken from internet

4G is somewhat vague, but it refers to fourth generation wireless data speeds faster than 3G, which in turn is faster than 2G. ... LTE or Long Term Evolution is the 4G wireless data format currently favored by most wireless carriers. in short: 4G is ...

jheili99 by Deputy Mayor / Adjoint au Maire
  • 2 replies
  • 1 Bravos

OnePlus One LTE signal strength and avg speed On PM

I have installed LTE discovery app on my OnePlus One and it shows average signal strength on band 4 as -115.0 dBm. I don't understand if it's a fair or good strength. Also, average LTE speed shows as 18.9 Mbps DL and 3.8 Mbps UL. Is it a good speed?A...

nmr by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! Port successful, but can still log in wind account

Hi i have a quick question not sure if anyone can answer it, my port from wind mobile over to public mobile finally worked today. However, when i try logging into my wind account it still works, do I have to call them to cancel my old account?

tony1982801 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Porting Number from Koodo

Hello, I'm coming from Koodo mobile. I created an account using a different email and chose the "choose new number" option, as attempting to transfer my koodo number kept giving me an error along the lines of "invalid number." After I searched some o...

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serhan by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! No LTE on zenfone 2

I just activated and everything works good, but I don't have LTE under preferred network type. I only see 2, 3 & 4g. I followed the son setting from knowledge page. I had LTE on the phone with other provider.Most of the I see 4G beside the signal bar...

tqlam by Great Citizen / Super Citoyen
  • 7 replies
  • 0 Bravos

Sim Activation Failed

Hello, I was trying to activate my sim card today and when I got to the final summary screen it showed that my account was created and ready to go but beside it a red text saying there was an error in activation and that I should see help in the Comm...

tiffanysirena by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Refer a friend

So i ported over today but im still waiting for my number to entirely be port over since it was partially ported earlier. If i havent received an sms about successfuly porting can i still get people to use my number as a referral?

ChrisM7 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! PM Statements?

Hi All, Does anyone know if PM has a way to issue statements (like regular bills)? I know I can browse through my payment history, but I can't recall that I can download statements.Please advise. Kind Regards,Beehjae

beehjae by Great Citizen / Super Citoyen
  • 5 replies
  • 0 Bravos

Generic Error

I cant login to my account, its been like this since last month and I though that it was just the website down and if I gave it some time it would fix itself. But I got a new credit card and I want to use it for my autopay. I know I can just go buy v...

Resolved! No LTE on ZTE Axon 7 (downtown Vancouver)

Hello,I just activated my SIM card and it looks like 4G is the best I'm getting. However my phone (ZTE Axon 7) supports LTE cat6: LTELTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 12(700), 13(700), 17(700), 20(800), 25(1900), 26(8...

copolii by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! New Account - Cannot Login

I'm a Rogers customer switching to PM. I got this message when trying to activate my account: ‐ Sorry, your account activation request has failed. Please visit our online community at href="" Target="_blank">publicmo...

dsouzl by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! No Data on LG G5, switched from Telus

Hi everyone, I recently got my phone to work with Public Mobile. After some back and forth and some restarting. My phone number is now ported over and I can make/receive calls and texts. The one thing that is still missing is data. I see under self-s...

jchan by Good Citizen / Bon Citoyen
  • 35 replies
  • 0 Bravos

porting number from WIND

I bought a SIM and try to activate the SIM online, but there's an "Alternate Phone Number Regex Help" issue kept showing up. Can someone help me with this issue? P.S. If I'm switching my phone from WIND to Public Moblie, do I have to contact WIND fir...

darvishyu by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Helpful hints when you have a problem...

Hi,I realize it is frustrating when you are experiencing an issue.. especially if it has been several or more hours since first reporting it. However....... if you follow these steps, I think you'll get better and faster answers:1) Be very clear when...

neilselden by Town Hero / Héro de la Ville
  • 2 replies
  • 1 Bravos

No service

This is my second post about this, since 12:00 pm yesterday afternoon my Telus iPhone 6 started saying no service. There is nothing wrong with my sim tried it in my other phone and it worked fine. It was also working perfectly on my iPhone until then...

Resolved! Is there tax on the bill?

I always read about $120/90 day plan. Signing up, I saw there was Tax/HST charged, but not 100% if it just showed and just actually get charged. Is the amount $120 flat (and for future, minus the rewards), or do we pay tax as well?

Sameer by Great Citizen / Super Citoyen
  • 12 replies
  • 0 Bravos

Problem Setting up Account Please Help

I just went through the process of setting up my account and I selected to port my number over from rogers. After the last page it said that there was an error and I could not continue so I had to click finish. I checked my banking and I got charged ...

paul3 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Question about cancelling

Just curious, I have signed up for the $40/4GB plan as many of you have. Wondering if I cancel before the 120 days are up, will I receive a refund of the pro-rated amount? Or will I get zero due to it being a prepaid service?Thanks

Preme by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Account Activation Failed & Can't Access Account

When I went to sign up for Public Mobile, I got an Account Activation Failed on the summary page when it finished processing. I got a confirmation email saying that my account was active as well, but I wasn't able to access My Account using my email ...

smartazz by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Service outside of London

Hi,I just ported from Fido to PM yesterday! In London, ON I get great 4G service; however, pretty much as soon as I leave city limits, I have no service at all -- no data, voice or SMS.Any suggestions? Thanks!

pc1 by Good Citizen / Bon Citoyen
  • 16 replies
  • 1 Bravos

Resolved! new plan 2016 fall

how can i change to new plan (12G for 3 month). The due date of my plan is NOV 24 and new plan promo offer is end of NOV 20. in my accunt i need wait until my next renewal date, but the promo will be closed. so my question is how can i chaneg to new ...

fisher by Great Citizen / Super Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Cant Port In Active Koodo Prepaid Number

New Account Set Up, Cant port number from Koodo. I have set up a new account from PM and was assigned a temporary number. when I try to port in my active Koodo prepaid number there is an error message. " We are experiencing difficulties in processing...

GordH by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

I can't make or receive calls - Duh!

[Keywords: Can't make calls, SMS working, Voice not working] Just a quick warning to others. I couldn't figure it out at first but incoming and outgoing calls would fail immediately on my PM phone. Text messaging and data still worked like a charm. B...

hopetindall by Model Citizen / Citoyen Modèle
  • 5 replies
  • 1 Bravos