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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 21696 Views
  • 132 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 33152 Views
  • 184 replies
  • 27 Bravos

Compliments

I just wanted to say compliments to Public Mobile for a smooth transaction. It wasn't 100% smooth as at first as it wouldn't finish the registration three times in a row - but the next day I tried again and it worked fine. When I needed help in porti...

Sophia by • Great Citizen / Super Citoyen
  • 1413 Views
  • 8 replies
  • 7 Bravos

Not receiving texts

Hi, I am unable to receive texts and it appears everyone is receiving texts from me just fine. I recently bought US roaming bundle and it seems like people do have issues with that when it expires. Can someone please assist. I did mail moderator team...

ashishg1 by • Good Citizen / Bon Citoyen
  • 976 Views
  • 11 replies
  • 0 Bravos

Account Suspended, Can’t Renew Plan

Hi, my credit card was compromised so my last payment didn't go through. I added my new cards and funds ($1 more than what's due), but I can't seem to make a payment to renew the plan. Any help?

Marctheriault by • Great Neighbour / Super Voisin
  • 631 Views
  • 5 replies
  • 0 Bravos

change my plan

when i click on change my plan it gives me no options please help

mg33carrier by • Great Neighbour / Super Voisin
  • 968 Views
  • 11 replies
  • 0 Bravos

Resolved! How are you supposed to reply in this interface?

I finally got a message from a moderator regarding porting my number, but unfortunately this interface provides no way to reply, so how do I get my information to this moderator?  

RachelE by • Great Citizen / Super Citoyen
  • 1388 Views
  • 8 replies
  • 0 Bravos

Resolved! 672 area code

Having some trouble getting Google to accept my area code 672 # as a recovery #. Google seem to think it's not a Canadian # but rather an area code from "Norfolk Island", an Australian external territory. My optimum account won't accept 672 when I up...

chrisjmdx by • Great Neighbour / Super Voisin
  • 2609 Views
  • 13 replies
  • 1 Bravos

Resolved! Christmas gifts?

How do I go about receiving the gifts? 

THRAX by • Great Neighbour / Super Voisin
  • 764 Views
  • 3 replies
  • 0 Bravos

Resolved! USA without any addons - Do incoming calls/sms work?

I have the $15 plan. 100 Minutes, unlimited texting, and 250MB. If I go to the USA without any addons, will I still be able to recieve incoming calls? What about incoming texts? if neither of these things work, will the other person be notified in an...

Credit card problems

Hi I'm trying to become a new member of public mobile. I can't because when i get to the payment section, my credit card is not recognized for some reason. I called my credit card compagny and they can't help me.  What am I suppose to do? 

lamondav by • Great Neighbour / Super Voisin
  • 717 Views
  • 6 replies
  • 0 Bravos

Resolved! Switched from iPhone to galaxy sim card attached to iPhone emei

I had an iPhone 7. I activated my SIM card using that phone up until a couple weeks ago I decided to purchase a new Samsung. I simply popped my SIM card out of my iPhone and place it in my new Samsung and I've been using my phone ever since just fine...

Ashley_gosse by • Great Neighbour / Super Voisin
  • 949 Views
  • 7 replies
  • 0 Bravos

Resolved! US Data Add-On

If I was to purchase the US Data Add-On, would it work in San Juan PR? Im assuming it would because its part of the United States but hey you never know!

Shirley19 by • Good Citizen / Bon Citoyen
  • 858 Views
  • 4 replies
  • 0 Bravos

Resolved! Thinking of switching over and had a few questions

Hello, I've been with one of the major telcos for the last few years and as someone that isn't a poweruser, all of their plans have been overpriced for what I need. I'd love to switch to a smaller provider but I have a few questions before doing so. ...

MPuser by • Great Neighbour / Super Voisin
  • 1737 Views
  • 13 replies
  • 2 Bravos

Community rewards

Hi everyone. I was wondering how often we have to post ( an estimated amount) in the community to gain rewards?

Megs20 by • Great Neighbour / Super Voisin
  • 2598 Views
  • 48 replies
  • 3 Bravos

Missing text messages

Between morning of Dec 8 till shortly after 4pm on Dec 9, I didn't receive any text messages even tho 2 of my friends on different carriers texted me. I checked my usage on self-serve and they didn't show there either. What's going on?

nbosscher by • Good Citizen / Bon Citoyen
  • 1533 Views
  • 14 replies
  • 0 Bravos

Us roaming add on

Can I make calls from us to Canada with a us roaming and talk add on

anbil9 by • Good Citizen / Bon Citoyen
  • 967 Views
  • 6 replies
  • 1 Bravos

Account Activation on November 18

Dear, I activated my account on November 18, but i am not seeing the promotion(-$10) during 6 months. Can you check what happened, please? Yours,Caique 

Resolved! Rewards

I have problems understanding on how to get rewards and how it works. I would like to get involve in the community! Can anyone help me on this? Thank you

Koda42 by • Good Citizen / Bon Citoyen
  • 1710 Views
  • 10 replies
  • 2 Bravos

Phone time

How do I add time to my plan without using the self serve and using mytelephone part  is  there  a code way of going about it  or  a 1800 number to add  the time on my phone?

Hollister9751 by • Great Neighbour / Super Voisin
  • 469 Views
  • 2 replies
  • 0 Bravos

Something wrong for my data usage

Hi, I have a question about my data usage.I payed Dec 1 and my data usage is already 799.221/1024 MB (1 GB OF DATA) on Dec 11.That means I already spent over 75%.I usually use data as same monthly pattern so, there's something wrong for my usuage in ...

cruisees by • Great Neighbour / Super Voisin
  • 1163 Views
  • 7 replies
  • 0 Bravos

Resolved! How to reactivate a phone number

Anybody have any insight on how to reactivate a number that was deactivated yesterday? Here's the details. My phone number (been the same for 15 years) has been active with public mobile for approx. the last year. I made the switch to rogers, for the...

Halkese by • Good Citizen / Bon Citoyen
  • 1272 Views
  • 4 replies
  • 0 Bravos

direct to voice mail spam

Apparantly, mobile service providers can block direct to voice mail messages. Is this truly the case? It's a terrible waste of my time, and potentially harmful if important messages are buried in the spam. It's ridiculous that it's allowed.

Collie by • Good Citizen / Bon Citoyen
  • 1569 Views
  • 12 replies
  • 2 Bravos

Resolved! Delay in payment

Hey guys, am just wondering if for some reasons I don't renew the plan on the said date. Do I lose my number? Or I got some time withinin which if I don't pay the bill the number would be gone from hold? Thank you. 

_Naren by • Good Citizen / Bon Citoyen
  • 1447 Views
  • 8 replies
  • 0 Bravos

Resolved! SIM card activation issues

I had my phone# transferred from Koodo. I assume that it worked because I got cut off from Koodo, but I am left with a phone that does not recognize the SIM. It is a newly purchased MaxWest Gravity 5. According to the device matcher it should work wi...

racoen by • Good Citizen / Bon Citoyen
  • 2004 Views
  • 12 replies
  • 0 Bravos
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