Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, My payment plan is $25 per month. However, I have charged double since June 2021 and I noticed it recently when I was checking my credit card.
Tried to submit a ticket for not receiving holiday giveaway of 2g data and 500 minutes, but can’t get pass verify account step. Tried with account login, pin verification and the last verify account option, even though I gave correct info, but verif...
You canceled my account but took my payment, there is a mistake in your system, Can someone contact me at my email, cmon there is any worker that can help???????I understand is cheap because of less service I need to be contacted
I said oh ya, i dont believe you and i walked into the kitchen and i guess he logged onto my auto signed in account and found my old account number in my emails and changed my number to my old number but i have everything setup to my new number and i...
I am in charge of my mother's account and recently her credit card expired so her automatic payment didn't work and her account was suspended. I updated her credit card info and made a payment but the plan has not re-activated. It says a payment has ...
hello i need help with i just put in the sim i was away from the country i cant receive messages i don't know why tnx
Could you be so kind as to give me the activation bonuses. I wasn't able to activate before Dec 31st because ... of the holidays(?) .. I only received my SIM card on the 5th.
Hello, I joined Public Mobile on December 1st, 2021. When I activated my account, I input my friend's referral code. I was told that after 3 days I would receive $10 credit and my friend would get $1 every month. However, until now, both of us didn't...
Hi,I am a current customer since Dec 31st. At that time, I opened a new phone number because I wanted to test the quality of the phone line so I kept my home phone company. However, now, I would be interested in changing to a better phone plan here ...
Not available- phone not allowed. SIM works fine in a different device.
Hello, I purchased a phone off your site for reusable phones. I received a cell phone only to see that the touch screen doesn't work, so I cannot use it. What are the steps for me to receive a refund for my purchase or to receive a new phone replacem...
If you let your plan lapse with auto pay turned off, even topping up your account to the "amount due" will not renew your plan (PM will say you're good to go, but will not enable your service). Public Mobile will not enable your service until you're ...
I need my account number please
I've noticed that during a phone call, my data stops working. As soon as the phone call ends, data starts working again. Anyone else have this problem?I have an iPhone SE (2nd gen. / 2020).
Hey @Anonymous - Where did you get that unique Avatar from? I don't see that in my list of available options. I am wondering if I am missing something somewhere in my settings?
Does public mobile have a port out PIN? I want to port out my public mobile number and was told I'd need a PIN from my current provider (public mobile). Not sure where I can find this information. Thanks in advance!
I want to acctivate my public mobile sim with my existing bell phone #. It will not accept my bell ph # and therefore I cannot finish the process to activate and transfer over to public mobile. Do I need to start the PM account with a number they as...
I tried to place an order for Certified Pre-Order ZTE Cymbal 2 (free sim card included) today but all I managed to order is the $10 plus tax SIM card. I need this phone and I want a flip phone. I am able to show up for curbside pick up at like the c...
I am looking to purchase another phone and came across the Blu v90 and I was wondering if it is compatible with PM? Thanks
Account indicating active but when I call it says account is suspended. I am on auto pay. What I should do now?
I purchased a Huawei P20 Pro mainly for the camera but it has Emui 8 and Android 8 as it's software, both being way out of date. Checking for updates constantly says up to date. How can I update my phone software?
Sorry this may be confusing. I am in the U.S. and let my $20 every 10 day plan run out. (its ridiculous) because I have a home phone here in the U.S.When anyone tries to call my cell phone however, in Canada, it goes straight to voicemail. Why doesn'...
Hi, I have an active public phone 587-xxx-xxxx but i forgot the account log-in details. No matter what i try it does not let me log in. When i tried submitting ticket, it ask me account number or other information that i do not have or do not know wh...
I have brought 2 customers to Public mobile in the last year. I used my referral code but never got any referral discounts. This seems to be a scam. Anyone else had the same problem?
I'm trying to create a new account, however, the first thing I am asked is to enter my cell number so they can send a 6 digit verification code. I currently use a wifi app that doesn't allow me to receive these texts. What do I do now?
I need help reseting my password as I can't remember the answers to the security question.Thank you
I have tried a half dozen times to change the credit card on my account with no luck. This happened a few months ago when I also tried it. It keeps saying it's been declined by the issuer, which I know is not true. I deleted the old card and now c...
