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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Error 38 when trying to send sms text

Starting from today every time I try to text sms to translink 33333 for next bus schedule I get an error 38 code saying public mobile cannot send to that number. I have already restarted my phone and still getting the same error. I'm in Vancouver. An...

locked out my account

After entering the wrong password for a few times I am locked out of my self-serve account, where can I contact Public Mobile to get access again?

My phone is disconnected

My account renewed this morning...

FYIShortly after midnight ET this morning, my loyalty reward on my self-serve overview page jumped up to $2 even my anniversary date is 10 days away. On my next renewal, my plan will be another $1 cheaper. Easy reward for doing nothing. Okay, just ...

Resolved! history usage

1.How can I trace all my sent out text messages on my History site? I see only Incoming SMS , In- and Outgoing Calls, Web. 2.Which usage is meant under Web?

Slow website??

Has anyone else been experiencing a sluggish Public Mobile Community website? I swear while pages are loading the site grinds to a halt and sometimes when I start typing the text does not appear almost till I stop typing. I know this to only be on th...

LTE service, New Reward.

Not sure if I'm putting this in the right place? I'm hoping that the higher uppers who own public mobile who look into ways of providing Rewards and gaining new customers would see this... An idea that I have for Rewards and also helping the company ...

Payment Option

This is not a question but a suggestion. Can the Visa and Mastercard logo be added in the payment option section. Two people have said to me that only paypal is shown. I think alot of signups are being lost here.

Resolved! Samsung Galaxy A10S

Does any know if the Samsung Galaxy A10S A107M/DS is compatible with Public Mobile, this phone is not a Canadian model.

My chatr number got transferred to public mobile without my knowledge. What do i do?

sim card not working

just switched to samsung6 and it is not recognizing my sim card. phone is unlocked and i have tried reinserting the card many times. The sim card is active as it still works in my old phone. Phone says public network is not available. Only other thin...

change plan

please change my plan with auto pay on line to 25$ my number xxxxxxxxxxxxxx edited by computergeek541: phone number removed

SIM card not working

New user to Public Mobile. My Iphone 6 is not picking up the SIM card that I just installed. I'm a little confused as I had two previous providers. So the phone should be unlocked. The SIM card was bought about a year ago but just never installed...

Plan

How come my account has been deactivated but my bill has been paid?

Plan renewal

$15 plan

Resolved! $15 plan

for $15 plan, 100 mins Canada wide talk, how about 1800 toll free, is that count mins? thx

Refer a friend

May refer a friend is not showing on my account

Resolved! No Incoming Texts

Hi, I signed up to PM this morning and ported my number to this service. I've noticed I am able to send texts but cannot receive them. I sent myself a test text and haven't gotten it. I presume this is due to my port?

Resolved! $35 plan

Hello, i'm new to PM and will be activating a plan soon. I'd like to clarify the $35 plan does not include being able to send/receive pictures? The $25 & $40 plan says it's included but the $40 plan seems overkill for me and the $25 plan may not be e...

Account setup

Trying to set up self-serve account for my son but when the phone number was enterec, it came up as invalid number or account already exists. Well, the number is correct and we haven't yet set up an account. Now what? Thanks in advance!

error in sign up

My son signed up with Public Mobile yesterday. The clerk waiting on him forgot to put in my referral code. When he was asked about doing it he said he was unable to do it and that we had to contact "the higher-ups". Who do I contact to get this done?

Amount of data for online conference

Resolved! Amount of data for online conference

Approximately how much data would be needed to attend a one day online conference - approximately 8 hours. I haven’t been given the mode of communication yet but am assuming it will be a Zoom presentation.

Resolved! Voice Mail Query

Hello Community members - When I check my self service account it looks like I have called or checked my voice message (a few seconds only). Could it be either someone that is blocked trying to call? Just wondering if you might have any idea. Tha...

Resolved! How Long do Add-Ons last, One time, or recurring?

If I pay for a Data Add-On, Is that a one time purchase or will my bill assume it is now to be included monthly? I would like to add data but only for the next 2 to 3 weeks while away on vacation. Thanksdbur