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Transferred the wrong number

Mdhatt1942
Great Neighbour / Super Voisin

Hello, 

I accidentally typed the wrong TN during the transfer and the transfer went through. How do I correct it? I can't change the TN in self serve.

 

Thanks

6 REPLIES 6

benfatto
Deputy Mayor / Adjoint au Maire

@Mdhatt1942  If it's too late to stop the transfer you could transfer that number back to your original carrier, then open a new account with PM and transfer correct account to PM. You only be out the cost of activating the first account.

Of course, you could also just open a second PM account (giving yourself a referral), transfer your other number to PM. Just remember that each active PM account must have its own email address.

esjliv
Mayor / Maire

@Mdhatt1942 wrote:

Hello, 

I accidentally typed the wrong TN during the transfer and the transfer went through. How do I correct it? I can't change the TN in self serve.

 

Thanks


@Mdhatt1942  - was this a cell phone transfer? If so, just don't approve the port by NOT replying to the SMS you should receive.

If this was a landline transfer, contact them to cancel the porting request.

 

Public Mobile should then assign a temporary number. Then log into your self serve and go to the Change Number option under you MY PROFILE section to port the correct one over. 

 

EDIT: if you did approve the port via text message, see if Customer Support agents can reverse it in the early stages of the process.

Customer Support contact here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

 

I updated my initial reply with additional information you might wish to review, @Mdhatt1942 

 

Hope this all works out.   Please let us know if it did!!!

Meow
Mayor / Maire

Ups! That can be painful if another number becomes your cell number...

 

ASAP contact agent so they might be able to cancel your porting request. But it might get very complicated as as soon as you port, other account is closed.

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You’ll need to be logged into your Community account for the link to work.

Be ready to provide account information to CSA to confirm your identity.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Mdhatt1942
Great Neighbour / Super Voisin

Thanks for the reply and how do I contact the customer support

HALIMACS
Mayor / Maire

You'll need the Customer Support Agents for that one, @Mdhatt1942 

 

To contact a Customer Support Agent, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
  2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

 

Hopefully, you DID NOT respond "YES" to the port authorization request from your prior provider when transferring the number.   You may also need to contact the other provider of the wrong number you initially ported over to let them know.