Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm trying to reactivate my plan - I've added the balance to the account so no payment is due, but still cannot activate my plan (not receiving texts/data). I am within the 90 days to reactive the plan, but under account status it says 'Plan expired'...
When I first came here to PM I used the all inclusive ACTIVATE tab that allowed me to activate the SIM, set up an account and set up a payment option. It provided everything I needed. But just recently I looked into the MY ACCOUNT TAB => CREATE AC...
I upgraded my plan from a $25 for 500 mb data with 500 mb bonus to $35 for 1.5 gb with 500 mb bonus. I was forced to add the full $35 to my account to pay as though I was a new customer. You stole any money I had paid for the current plan without re...
Hey guys, I activated a sim, and the portal had an error and now my sim card is not valid, but my account was not created. What can I do abut this?
When I joined PM I wasn’t having any issues at all then suddenly 4-5 months ago I lost service completely. It’ll reconnect for a few seconds(one bar) then no service again. Today my account appeared to be suspended then i updated my payment... reboot...
Is Ushining 3G flip phone compatible with Public Mobile network (Telus)?Looking at this phone for senior.
Since activation yesterday, anytime I tried to access and use data, is am not able. I have to use someone's data from another carrier to access and send this info. Why please?. I signed up for the $35.00 2 GB promo.Thank you.
On many days between 12 and 1pm my cell usage shows Item Web two times with large amounts of data which makes no sense. Therefore I have no data left too early. Any explanations pls?
Hello! I'm using PM for about a year or so, never changed my plan or phone and used talking minutes (100 of them included monthly) without any problems. Today I tried to call a few times and it says that talking is not included in my plan. My Account...
Unable to access my smart serve.I spoke with a rep who created an account with an incorrect email. I have since changed providers, I still remember my old public mobile number. I want to make sure my account is payed and not running interest. Pl...
The main reason why I'm hesitant to port over my main number over to PM is the lack of international roaming options. Chatr allows pay-per-use (PPU) roaming which is quite expensive however at least allows one to receive texts at no extra charge. Use...
hi all,I am new here and would like to be public mobile customer but can not even go thru first box on Activation Page. SIM Card DetailsPlease enter the 19-digit number that appears on your SIM card. After entering my sim card number correctly I am g...
Register phone to sim number
I saw a flash sale where I can get a $10 discount off my monthly plan if I entered my email, no code was emailed, before Jun 11 and signed up before Jun 26 which I did. Now after signing up I see no discounts, anyone know if something is wrong ¿ than...
I am aware that Public Mobile does not have roaming other than the US add on. Increasingly various secure (banking especially) websites are asking for two step verification and send a code by text to my phone so I can access the site. This means t...
First time with Public. Set up my account and all went well until I put the sim in the iPhone 6s... a msg came up saying “Sim not Supported” and goes on to say that the carrier is not supported and that I should request that it be unlocked. The thin...
Hi, wondering why the Data usage page says I have used 214MB of data, but when I go to the usage history page to see when I used this data, all entries for the past 30 days add up to only about 100MB? Keep in mind these are BOTH PM pages and NOT a c...
I just put $25 on my phone using a voucher how do I know if my $25 monthly unlimited plan has been added?
from PM that only have 10 minutes left in my plan. Can someone explain me why?Thanks!
I got a new SIM in the mail. I tried to activate my account, but after submitting everything, it said "please wait" and it just timed out and gave a generic error. If I try to activate again it says invalid SIM. I can't make a ticket because my accou...
I paid my account & attempted to log in to check out why my phone was not working this morning & it says log in disabled but will not allow me to et in using he "forgot password" option...
Looking for a mods help ported over a number can't receive calls
Was just wondering if a PM Guru can confirm if these instructions cover PM voicemail too? SEE HERE.
I will be out of Canada for over 6 months and will be using a different sim during that period. I don't want to keep paying for Public but at the same time I don't want this plan to be cancelled. Can I pause it till I'm back in Canada? If so, how do ...
1 Why am I not rewarded for the friend referral code.? It's a $10.00 amount.q 2. When am I going to get the full program for the 6month promotion where an activation for plans $35.00 or more accessed with the same email address between June 9-11 that...
I'm trying to change my plan but no plans are showing up when I click on "Plans". I have setup autopay already.Thank you!
Please help me to reset my password
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