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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

missing 5GB bonus

Why is my 5GB bonus missing from one phone when the other has received it. Same plan on both.

Re: SIM Card Not Working

I'm new to public installed a new sim card and it shows not registered on my phone

Resolved! Setting up my new daughters phone

I was trying to set up my daughters new public mobile account 2 days ago. Before I was finished I realized I had a referral code to add. I accidentally got out of the public mobile page i was entering her information. As a result I have entered the...

Phones and service

I have had public for a few months with no issues. All of a sudden my phone won’t make or receive calls. Text is working fine so I have service. Just no calls.

Resolved! DOES $23 PLAN INCLUDE $2 AUTO PAY OR IS IT $23-2? ALSO IS LOYALTY BONUS TRANSFERABLE TO OTHER PLAN?

DOES $23 PLAN INCLUDE $2 AUTO PAY OR IS IT $23-2? ALSO IS LOYALTY BONUS TRANSFERABLE TO OTHER PLAN?

Free 1000 CAN LD minutes

Resolved! Free 1000 CAN LD minutes

My plan is including unlimited Canada-wide talk and I have received Free 1000 CAN LD minutes.Just wondering if there is any difference between two? I guess those two are the same so there is no benefit from Free 1000 CAN LD minutes. Am I correct? Th...

Resolved! Ported my number from Rogers last night. Still can't receive incoming calls. Any solutions?

I activated my Public account last night, had Rogers release my number for porting. Everything seemed to be working but have realized that I can't receive incoming texts or calls although I can phone and text out to others. Have double checked with...

Resolved! Pausing my Phone Plan?

I'm looking to pause my phone plan, I will be moving abroad for a year and will not be using my phone plan for obvious reasons. However, I would like to keep my phone number and preferably my plan for when I come back. I don't really know how to cont...

Resolved! How a community account is created while I already have my public mobility account

How a community account is created while I already have my public mobility account ?

How do I change the email address on my profile account?

Resolved! How do I change the email address on my profile account?

I did go to edit my profile but that option is not available.

My phone cannot make or receive calls

I have activated my account, and everything seems okay. However, when I try to make a call, it says 'Not Registered to Network' and when I try to call in, it automatically goes to a pre-recorded voicemail for the number that should be registered to m...

PUK code

Resolved! PUK code

I am signing up a friend. When I first started, the test said that her phone was compatible. However, when we put the SIM card it, it said that she required a PUK pin to unlock the SIM card. Her phone is a Samsung J3. Any help is appreciated.

Resolved! STILL Locked out of self serve account. No help from Mods

I got locked out of my self serve account, I got asked to reset it. I sent the request to the mods, and I even verified the request as asked. STILL NO REPLY OR HELP FROM THE MODS. I HAVENT BEEN ABLE TO MAKE CALLS FOR THE PAST 48 HOURS.....

Why don’t I receive emails when I sign up?

I signed up, long ago, but have never received an email. Today I tried 2 emails. It would not allow me to submit and an exclamation mark shows. Any suggestions?

New activation

I’m switching from Bell and looking to get started. I have a SIM card. Wondering how to get started and if the bonus 3GB promotion is still available when choosing the $25 or $40 plan? I also would like to keep my phone number.

Still waiting

Resolved! need to change the cvard linked to my account

Resolved! how do i get a new pin

Resolved! $20 Referral bonus

How do I get this bonus that I was offered? I recieved an email offering a $20 referral bonus.

Resolved! Mobile Data

I just got my plan today and my mobile data isn't working yet. It's turned on in settings but it doesn't show up or work when I try to use it. Will it activate soon or is there something going on?

Resolved! Reactivate Simcard

Hey, I bought my sim card on March 16 and payed in on June 13...now I want to pay again as I do not want to loose my account. However, I cannot login. What can I do?

validate account

Hello community. I guess my account and service has been suspended do to suspicious activity...no details given. Now a moderator wants pictures of my government picture ID front and back, a picture of the credit card I use for paying my bill, proof...