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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53563 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61791 Views
  • 186 replies
  • 31 Bravos

Autopay failed, why?

Hi, i registered for autopay and my credit card is valid and has money on it. Why did the autopay fail and how can i pay for mu phone service now? 

Gerald1980 by • Great Neighbour / Super Voisin
  • 921 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone

If I buy a phone with ur app can I use my account to pay

Flokapralos by • Great Neighbour / Super Voisin
  • 661 Views
  • 1 replies
  • 0 Bravos

Charge twice

Yesterday, I activated my phone.Today, I find out that it charged twice in my account ($17.25, $14.95)What's wrong

AppleMin by • Great Neighbour / Super Voisin
  • 890 Views
  • 5 replies
  • 0 Bravos

Payment

I have changed my credit card and now Auto pay does not work, what do I do now?

CrowChild by • Great Neighbour / Super Voisin
  • 1330 Views
  • 8 replies
  • 0 Bravos

Canceling AutoPay on number portout

I've transferred my number out of PM but forgot to cancel autopay. Now my account is inaccessible. Can a mod make sure my auto-pay is off? My account is due to top up from my CC in a few days.

tomtoth by • Great Neighbour / Super Voisin
  • 856 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM card swap

Hi there, I'd recently got my phone stolen and have purchased a new one, I would like to swap my sim card over to the new phone, I have the sim card already.

shnazzyjazzy by • Good Citizen / Bon Citoyen
  • 4010 Views
  • 21 replies
  • 0 Bravos

Resolved! Problem Bringing Phone Number

I just activated and got a message saying there was a problem bringing the number over. The message also said I would get a call to help. That call hasn't come. What an I supposed to do now, as public mobile doesn't have any contact info for the supp...

jdcaudle by • Great Neighbour / Super Voisin
  • 984 Views
  • 2 replies
  • 0 Bravos

Resolved! My Old Sim Card Was Lost

My Old Sim Card Was Lost and Iam trying to activate my brand new bought sim card to my iphone.  Ive done this many times before when I lost my sim card but right now its not lettin and when I talk to you automated botter it still cannot help me get m...

UltimateZ by • Good Citizen / Bon Citoyen
  • 2377 Views
  • 10 replies
  • 0 Bravos

Resolved! Switching phones

Hi I already have a phone with public mobile but I am getting a new phone how do I go about switch/activating the account to the new phone

Jennben by • Great Neighbour / Super Voisin
  • 1927 Views
  • 5 replies
  • 0 Bravos

Resolved! New customer - not receiving incoming calls

I activated my PM SIM yesterday, but I have yet to receive any incoming calls. Family and friends say it goes straight to voicemail? Have I missed something? 

lnpardy by • Great Neighbour / Super Voisin
  • 1256 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment vouchers

I lost the payment voucher, is there anyway of contacting someone to get the voucher added to my account I tried the store I purchased from but they are unable to view it to reprint I guess it’s a safety feature 

Kakeep by • Great Neighbour / Super Voisin
  • 1965 Views
  • 8 replies
  • 1 Bravos

Can not send MMS messages from iPhone 6S

Hello, I am wondering if anyone else is having issues with sending MMS (Picture)  messages (MMS is turned on) from their iPhone? It says message send failure. Not delivered. My data is turned on. I am able to sent regular text messages and iMessages ...

LitlLdy by • Mayor / Maire
  • 5118 Views
  • 35 replies
  • 1 Bravos

Autopay reward

I pay automatically from the bank every month. Why didn't I get 2 yuan reward?   edited by computergeek541: removed mailing addresss and changed title

PMuser2021 by • Great Neighbour / Super Voisin
  • 981 Views
  • 3 replies
  • 0 Bravos

Unable to Pay, Credit Card not accepted

My plan expired today, I can't pay, PM won't accept my valid card.  Help! Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charge...

ReillyWood by • Great Citizen / Super Citoyen
  • 1991 Views
  • 9 replies
  • 0 Bravos

Resolved! LOST SIM CARD

Was in Florida for the winter and misplaced my Toronto Sim CardHow to get a new one with my # ?Thanks

skeptical11 by • Good Citizen / Bon Citoyen
  • 1785 Views
  • 5 replies
  • 0 Bravos

Data is not working

My data is not working.  Anybody else have this problem before?  I spent all day yesterday with PM trying different things to fix it but to no avail.  Yes, I do have data, and I did turn it on.  I've been trying to change the APN settings but I'm not...

lmkwan by • Good Citizen / Bon Citoyen
  • 2407 Views
  • 14 replies
  • 0 Bravos

Resolved! Need a new phone

I am about to purchase a new cellphone, but I just need assurance that Public Mobile will work with the new phone. The phone will be a ZTE BLADE Z MAX Z982 (32GB, 2GB RAM) 6.0 Full HD Display, Dual Rear Camera, 4080 mAh Battery, 4G LTE GSM Smartphone...

ccooper3 by • Good Citizen / Bon Citoyen
  • 2519 Views
  • 15 replies
  • 0 Bravos

Resolved! AutoPay Issue.

Hi There, It has been two months in a row that the AutoPay option has not charging from my account, and I got to pay it manually. Could someone fixing this issue please. Thanks, 

se2020 by • Good Citizen / Bon Citoyen
  • 2575 Views
  • 17 replies
  • 1 Bravos
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