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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Port request not opening ticket

Hi! I am seeking your help or advice. Problem: New account with Public Mobile with new Public Mobile # ; old Koodo account (not a prepaid plan!), I cannot port my Koodo # over to Public Mobile. Tired to do this within Public Mobile self-serve...

Is Xiaomi Redmi Note 9S compatible with the network?

See title please! Phone bought in Japan. Is 4+64GB model.

Resolved! I was overcharged.

Hello, My plan was $40 every 30 days and suspended it in the end of June since I am out of Canada for a few months.I have changed my plan to $15 one to activate my phone number on September 15th before it gets deactivated and paid $10 and $5 separate...

Account number and log in problem

Resolved! Account number and log in problem

Hi everyone I’m so sorry to bother you guys. But I have tried public mobile for one whole year but I never know my account number is. I tried to log in my self serve so many times and lots of helper from community set a new name and password for me b...

Resolved! Network related issue

Hi there I'm facing network problem at my new location and trying to connect with public mobile but couldn't find any customer care number. So if you can solve this issue that would be great because I prefer public mobile to continue services with....

Account disabled and cannot reactivate phone/plan

Resolved! Re: account disabled

Hi All my account is diabled my Sim card:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxmy phone number that was assigned prior to account disabled was : xxxxxxxxxxxxxxxx Due to Covid i managed the auto pay did not kickin and I was not working for mont...

Resolved! Sim not received

I have not received the sim. Looking to get the status. ORDER 218948

Resolved! Just joined and half data gone without actual usage (Happened on 2 different accounts)

Hello, I have just joined Publicmobile with 1 gb plan and somehow 500mb is already used. All I've done was sending and receiving TEST text and picture messages. I've activated a 2nd, similar account and same thing happened. Any thoughts please ?

Resolved! Unable to Change Plan

i cancelled my plan and changed it to the $25 500MB+500MB plan at the renewal date, which was set for September 12, 2020. However, after the renewal date, my plan did not change. Instead the plan simply expired. When i attempt to change plan, it says...

Resolved! 500MB Bonus Data Disappeared

Hi, so I have auto-pay set up and received 500MB bonus data. On my plan, it does show that I have 500MB + 500MB(bonus) data. However, yesterday after I have used 500MB data I suddenly cannot access data anymore. When I tried to refer to my account an...

Resolved! Can I get compensated for lost days of service?

As I signed up at “The Mobile Shop” the worker set up my account and put a wrong number in the phone number field. Leaving me with someone else phone number. I was getting random text from people thinking I was someone else. When really I was connect...

Resolved! Account reactivation not working?

Attempting to reactivate after my account was suspended. I changed plans and it says I have enough in my balance and owe $0. But still says my plan has expired and my phone is still deactivated. Am I doing something wrong? How do I actually get it re...

Resolved! account not work

my account not work ? i try to go on it and my email is not available but i not receive any confirmation email or message. simon tell me to make a ticket but i not say how do that? because i am not able to go on my account...... what i do ???

Phone has disconnected from network

I woke up this morning and my phone was completely disconnected from network, no data, no text, no calls in or outgoing, I’ve tried resetting it, turning it off and on, taking the SIM card out and resetting. It won’t work and the public mobile bot he...

Resolved! Picture message cannot be sent or received

Hi,My bf's son is new with public mobile. He uses an Iphone 5 and he could not get or send picture message. Anybody knows what is the problem please?

Resolved! New contact cant text me

Hi, I am a few weeks into being with public mobile.. NO real issues.. Until a few days ago and today still. All my old contacts ( carried over from my cell number and old cell phone carrier) cant text me. However I added a new contact recently for wo...

Resolved! Payment methods

I'm talking to some friends of mine about joining PM and they have 2 questions. 1. Is there a way to pay their monthly bills manually? IE, at a bank/ATM, not online. 2. They would be using an iPhone and I don't have one. They want to know if they can...

I was charged twice - 34.50$, requesting for refund

Hello kind help, I was charged twice 34.50$ . I request send the money back to me. thank you thejo

Ability to make and receive calls not working

Since this morning my ability to make calls and receive them has become limited. How can full service be returned?

Resolved! Will i get a refund after cancelling service?

I reluctantly had to cancel my account with Public Mobile to go back to Koodo, as i was in need of a new phone and couldn't afford to buy one outright.My credit card was charged on Sept 8th for my monthly service, and then i switched to Koodo on Sept...

Resolved! Re: Lost / stolen

Hi my name is Blake I lost my cell phone my number is xxxxxxxxxxxxxxxxx I have a new chip and phone need to change edited by computergeek541: phone number removed