Cannot Transfer Phone Number

[issacb]

I have just recently recieved my SIM card in the mail and am trying to do the activation process, I chose the option to transfer my number but the app is telling me its not a valid canadian number even though ive had this number my whole life, can anyone help? I would much rather keep my number than use a new one. 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[issacb]

okay thank you 

[softech]

@issacb 709-832-xxxx is a number from Grand Bank, NL.  Telus has a "rate center" there and hence the number should be able to ported into Public Mobile.  I would open a ticket with PM and see if they can help to submit a porting request for you or if they will advise you to get a new number first and process a porting request after.   

To engage support, you will need to open ticket via private message here: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

But I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[issacb]

area code is 709 and next 3 digits is 832. Ive had this number always

[softech]

@issacb is that a number from Koodo Prepaid? If so , the number can be ported.  You just need to choose a new number first and then ask Public Mobile CS agent to port the number into PM got you manually 

If the number is not from Koodo Prepaid, the please provide use the area code and the next 3 digits and we can confirm if the number can be ported into Public Mobile