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never received befits from more the merrier promo

mboucher
Great Neighbour / Super Voisin

hi following answering yes via text,the extra 2 gb and free long international long distance benefit from the more the merrier promo was never added to my account 

1 ACCEPTED SOLUTION

Accepted Solutions

darlicious
Mayor / Maire

@computergeek541 

Lol....the exact same question and two totally different answers?!!

 

@mboucher 

Contact customer support with a screenshot of your YES reply to 4911 and ask for the holiday gifts to be added to your account.

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

View solution in original post

6 REPLIES 6


@mboucher wrote:

hi following answering yes via text,the extra 2 gb and free long international long distance benefit from the more the merrier promo was never added to my account 


This is something that only a customer support agent could fix.  You'll need to open a ticket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

darlicious
Mayor / Maire

@computergeek541 

Lol....the exact same question and two totally different answers?!!

 

@mboucher 

Contact customer support with a screenshot of your YES reply to 4911 and ask for the holiday gifts to be added to your account.

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #


@darlicious wrote:

@computergeek541 

Lol....the exact same question and two totally different answers?!!

The information presented in the two threads was slightly different.  One member said that the add-on was never added while another says that the add-on isn't there.

VIP_Tech
Model Citizen / Citoyen Modèle

Hi @mboucher 

do you still have the SMS, take photo and send to contact customer support  Here.

pkaraa
Deputy Mayor / Adjoint au Maire

Two question put up by two different persons... so I ll suggest keep checking for suggestions at other thread too.