Rewards

[LHM1]

Earlier this week I created an account for a friend of mine but forgot to use my reference code.

Is there a way to correct this??

Thank you.

[darlicious · Accepted solution]

@LHM1 

I read this the other way around. If the new account created is your friends and the missing referral code is yours then your friend needs to contact customer support to have your referral code added. If you help manage the account and know the account details then you can contact customer support on your friends behalf and ask for it to be added. You will see the $1 or 1 point depending on which loyalty program you have (rewards vs points) added to your rewards account immediately and your friend will see the $10 bonus referral credit added within 72 hours.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[VIP_Tech]

Hi @LHM1 

yes,get in touch with  Customer Support Agent (publicmobile.ca)

they will be Add.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

[NDesai]

@LHM1 Yes, You will need to contact CS_Agent so they can add your referral code. 

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[softech]

@LHM1   No worry, If it ws a miss, open ticket with PM Support.  They are usually very understanding and will  apply it back for you.

To open ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there