Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there. I currently have $40 5GB data plan, I want to change it to $25 1GB data plan on the next billing date, but I can not figure out how to change it? I keep going pressing change plan button but nothing comes up (see the attached screenshot). I...
Hey .. curious about the Free G off data gift in December . I didn't look for it until now , I looked in self serve but can't fiqure it out ha ha , maybye there was a deadline ? Thanks
Hello there!!I just signed up today as I bought a new phone and some kind lad on Reddit told me to try public mobile and use his code. So i did. I was told I am supposed to recieve some kind of $10 credit for using a code but, I dont see anything tel...
I was setting up my phone with my new sim card. I entered all my information on the first part went on to pick my province and when picking city my pc locked up. When i tried to resubmit I was returned to the first part. There was a message that my S...
Good afternoon everyone, I activated my Public Mobile account on December 14, 2019 through Wow! Mobile Boutique at Upper Canada Mall. The promotion stated that the first month would be free (I went with the $50 dollar plan for the first month), as we...
Hi I was wondering if you could break down the charge to my credit card on Dec 7th for $40.24. I am on the 35$ plan and with HST it would be $39.55. This was my first charge. I'm just trying to figure out how the breakdown is.
I was fortunate enough to receive a "Top 25%" award for December. I have a $1.00 reward showing in my account. Should I have $2.00?
Hi,Whenever certain people text me they recieve this message. They are with public mobile and I am with public mobile. I still recieve texts from other people, and this person can call me, but they cannot text me.
Dear Team,our Public mobile numbers 5********* and 5*********both are in $15.00 plan for a long time and we don't have the unlimited incoming minutes, voice and call display for both numbers. Kindly arrange to include these options on our phones.Than...
I would just like to say that Public is awesome, great prices, great community, easy to set up. Glad to out of Bell and happy to be with Public Thank you to all who helped me on my journey, members and moderators.
How can I cancel a purchase of add on by mistake, I needed just one I purchased 3 I need to cancel 2 and get a refund please ?!!!!
I'm looking to switch to the new $15/month plan which has 100 Canada-wide minutes, unlimited incoming calls, and unlimited international text and picture messaging. It does not say anything about including unlimited local texts. Is it unlimited for b...
I cancelled my account so need refund toy Visa card
hi i would like to know if a lg k30 (2019) is compatible with your services thanks
On Dec 27 and Dec 30, I was charged for $25.76 and $ 28.00, respectively. But I did not see these amount in the transaction history. Could you please let me know what the payment is for.Thank you. Henry
I have a positive balance on my account but have no data. Does my current balance get used to give me data?
Just installed the sim card and registered . Phone says Public Mobile on the screen. Can't make a call. I dail and it hangs up.Tried to find tech support. Found a robot (simon?) it keeps sending me a form that won't accept my password. Password is co...
Hi, I wanted to know if once I hit my maximum amount of data, does it automatically stop?Or if I go over it, I will be charged per Mb over my limit? If ever it doesn't stop, is there a way to block it once I reach my limit.Thanks,Chuck
Auto pay didnt work this renewal for some reason, but it alway has been fine in the past. To get my account to work I had to login and press the pay now button (account was essentially suspended anbd not working today) to get my service back, however...
After putting my sim into another phone Igor which is network locked my old phone now asks for PUK code and I cannot get into the phone. I tried messaging a moderator but could not find a "send a private message" option. So I .posting here
Congratulations to all the winners! Stranger things....is there a way to respond to the announcement of the winners? Or is just me? Anyways I recognize 4 names....barely. Amazon gift cards sure brought a lot of non users to the community and gave the...
Hi, I lost my phone. I'm not registered for online service either. What should I do to suspend my SIM card to prevent unauthorized use?
I just noticed I got charged extra tax from the very beginning. My number is Calgary area code and my address is in Calgary, why Publicmobile always charge me 12% tax? Can I get refund? It has been about 2 years now.
I bought a galaxy Note 10 + is it as simple as putting in my sim card and away i go.
I just got notified of my Community reward badge. The announcement must be imminent! Edit: Ok wait apparently got three...top 1% top 5% and the top 50%. I know if was on here a lot but thats ridiculousmessiness!
Ordered a SIM from Amazon and tried to activate but its not letting me.
Hi, My son is on the 250mb plan with unlimited calls and texts, and using an iPhone 6. My usage overview indicates he used nearly 223mb on his first day. 14/01/2020 12:04Web 223.04 MBMB$0.00 This is extremely unlikely, as he has only been texting...
Just purchased the text talk us roaming add on and it is not showing up in my account . I leave for the airport in Buffalo in an hour need to here from someone what is going on
Hey gang, Just got my PM number (a 431 number in Winnipeg). I called my dad's number (a 204 Winnipeg number with Bell), but my location showed as the United States on his caller ID. Is this a glitch on my end or his? Would he really be charged for an...
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