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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! late payment

So my card on a family member's account expired which I forgot to replace on the account which now shows suspended in big red letters. How long does a new payment take to occur (because the payment date was October 3rd)?

Using Internet Package

Resolved! Using Internet Package

I do not know how to change the settings on my phone which is an iPhone 8 so that I’m able to use the 500 MB of data that comes with my plan here. Does anybody have an iPhone 8 and know how to change the settings so that I can access Internet when no...

Add ons

Multiple times payment made for International as well as India calling as add ons, still can not use services

Help re: Grandfathered on the 90 day LTE plan

Resolved! Help re: Grandfathered on the 90 day LTE plan

HiI am a long time PM member that has been grandfathered on the 90 day plan with LTE data. Previously, I received 6 gigs of data per 90 days plus a bonus 3 gigs which served me well. However recently the data has dropped to only 3 gigs for the ent...

Resolved! TELUS Porting number

Since coming here, I've often been intrigued by the way some members reply to others who have porting issues by offering to send them "a number to call". It's done , how can I say, in a hush hush manner that makes "Check your inbox" sound like "I'll ...

Resolved! Question about activation payment and how that works

Hello I just purchased a plan in order to receive the SIM card from public mobile and activated it. Also, I choose a plan just to get the phone number. I am planning insert it on my phone and use it mid November for the SIM and new number. I was wond...

Resolved! Number port not successful

Hi There, I transferred my number from an other carrier, the account was setup correctly I can make calls on the line, but I can't receive calls on my number. How do I resolve this issue? Thank you

Unable to Send International SMS to a Specific Number

I've tried +country code, 011 country code, and these two combinations with a leading 0 as well, and I keep getting the error message, "You've entered an incorrect number." The recipient number is valid and active, and I'm able to send SMS to other ...

No Service

Hi - I'm a Public Mobile customer and I have no service. My account is paid up by my husband, who is the main account holder. My account # is 1000000xxxxxxxxxHis phone works, but mine says "no service". Edit by Dunkman: removed personal informati...

Switching old SIM to new SIM

Resolved! Switching old SIM to new SIM

Hey Ive never had to get a new SIM for an existing account ,so just a switch to new SIM is all I want to do any body have a solution please and thanks

Resolved! Paid 6 days ago but out of data. Need to change plan

I have the $15 plan but my data had been cut off. It auto paid on Oct 27th. How can I switch to $25 plan and pay the $10 price difference and receive the 750MB extra data ?

Resolved! Re: Is the iPhone 12 series compatible?

I have an iPhone 12 and I do not know how to set it up with PM. I've inserted my Sims card and it asked for a QR code. Where is the QR code on PM?

Resolved! Stolen phone

Hi,This is Nour! My phone is stolen today, I would like to cancel my SIM card and keep the same number for another one

Resolved! Base plan data ran out, and Holiday Giveaway data rewards disappeared too?

The problem is in the title - I ran out of my base plan data for the month. I wasn't necessarily worried at first since I had the 1GB Holiday Giveaway data reward from December 2019, and the 2GB Holiday Giveaway data reward from December 2020. I figu...

Parking my number using NumberBarn

Hello, I no longer need a plan but would still like to keep my number. To that end, I've been trying to transfer my current Public Mobile number to the number-parking service NumberBarn. However, I'm unable to complete the transfer because Public Mob...

Notification for Questions asked

Do we get notifications for any replies to our queries? Sorry I am new here

Resolved! paying for service

i have voucher..... confused as to how to procede

Resolved! What to do after Porting the number?

Hi everyone,I ported my number from Virgin to Public today. I was wondering if your guys can help tell me what are all the things that I need to do in order to avoid any future problems if any?Thanks in advance (For e.g., I already set up my new voic...

Resolved! Verify card

Hello,I put in my new visa number and registered it. I see it there, but not my old card number. Does it automatically remove the previous card?I just want to make sure that the right card gets charged. Thank you

Phone plan

I upgraded three days ago to get more data. I was charged with new plan but the data does not appear on my phone!

Resolved! Forgot username

I have forgotten the email address I used. I wanted to update the credit card info

Resolved! Missing Refer a Friend Reward

On approximately July 7/2021 I referred a friend and so far I have not received any Reward Program credits for it. I can provide the cell number if required.

Resolved! Hard copy of my billing history with my address on it

I need hard copy of the billing history starting from April, 2021 till date sent to my billing address. I need this as a proof of my residential address. Please let me know how can I get public mobile send it to my address. It's very urgent.

Resolved! Locked out of Account

I am locked out of my account. I tried a reset password but get the following message Sorry, you've been locked out. Please contact Public Mobile for help.

Double charged in August 2021

I was charged two time in August 2021. One is CAD 31.66 on Aug 14,2021, I think this is normal charged for my using plan, another on is CAD40.29 on Aug 18,2021, this charged is confused. Please help to check what happened.

Resolved! Porting Line Issues

Help!!!!!I activated the SIM and requested transfer the line from Rogers for my dad. However, no text msg received. Called Rogers, they told me there's no request from another provider. I was able to make calls using the new SIM, but not receiving...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! late payment

Using Internet Package

Resolved! Using Internet Package

Add ons

Help re: Grandfathered on the 90 day LTE plan

Resolved! Help re: Grandfathered on the 90 day LTE plan

Resolved! TELUS Porting number

Resolved! Question about activation payment and how that works

Resolved! Number port not successful

Unable to Send International SMS to a Specific Number

No Service

Switching old SIM to new SIM

Resolved! Switching old SIM to new SIM

Resolved! Paid 6 days ago but out of data. Need to change plan

Resolved! Re: Is the iPhone 12 series compatible?

Resolved! Stolen phone

Resolved! Base plan data ran out, and Holiday Giveaway data rewards disappeared too?

Parking my number using NumberBarn

Notification for Questions asked

Notification for Questions asked

Resolved! paying for service

Resolved! What to do after Porting the number?

Resolved! Verify card

Phone plan

Resolved! Forgot username

Resolved! Missing Refer a Friend Reward

Resolved! Hard copy of my billing history with my address on it

Resolved! Locked out of Account

Double charged in August 2021

Resolved! Porting Line Issues

Add On Data

Re: Change Number of Rings before Voicemail

Can't submit a ticket

rewards

How to top up using a US credit card?