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Paid by auto payment method but can not generate call

My account is set in auto payment system from last couple of months. I have changed my plans last month and activation date was Nov 19, 2019 but unfortunately I can not make a call whereas the system showing account credited and debited as well.

Phone not allowed for Voice (Samsung Galaxy S9)

Phone was working fine for the last months, but all of the sudden today I am getting Phone not allowed for voice. I bought the phone from Kijiji, I checked to make sure that the phone is not blacklisted, and it shows that it's not. Please help. 

Autopay worked fine for 2 months now no debit went through and account locked. Why did autopay stop

messages converting to MMS

I just bought a Samsung A10 phone and set everything up moved my sim card to the new phone. I went to message my friend using Samsungs messaging on phone and it was sent as MMS. I tried several times and the same thing. When I go to start a message a...

Black friday sale

I know this is probably a long shot but since public mobile has such great deals I was wondering if there is anyway I can get the free month with the black friday deal even though I signed up yesterday? I'm wishing I had waited the extra day!

Issue creating account (I hit the back button during setup, now says invalid sim)

Hello,I was  in the final step of setting up my account, then realized i forgot to enter the referal code from my friend, so hit the back button to go back to the first screen. Now when i hit continue it says invalid sim and wont go past the inital s...

It not working

It just say  no services  

Don't have a working phone number...

I activated my SIM card and switched my old phone number over. It said it worked, and my old number is up in my profile. THE PROBLEM: I call "my" cell phone number from a landline and someone else answers! I used the self-serve platform and tried to ...

Can't get data to work

I've been with public for over 2 years now. I have an LG G4 Android that's evidently compatible with the network for texts and calls. I signed up for a data plan like, ages ago, and couldn't get it to work during the month I had it so simply cancelle...

my email will not connect to the server

Just started with Public Mobile and I cannot connect my email, everytime I attempt to connect I get the message "your device had a problem connecting to the server" can anyone help with this? Thank you

New SIM Doesn't work already bought 2 SIM Cards!

My phone isn't working with my new sim. It's the same phone I used before with public mobile, had to get a new one after I left Canada for 9 months. The account is topped up and I had to buy another sim card thinking it was scratched up. My fiancee h...

Self serve

Hi I have public number and trying to set up an account . I entered my public number to get the six code for next step but I am getting the 6 digit code, plz let me know the other option to set up an account 

I paid for an upgrade in my account since Monday and until now I can’t get the service I paid for. H

Purchased USA Add-on - Didn’t Work

I purchased US Roaming - Talk Text 250 Data (10-day) bundle by $20 yesterday, foiund only data is working. I can not make call or text , automated voice tells there is no add on in my plan. But i can see it is in my plan  using  my selfserve account ...

My friend’s can’t call me.

I'm able to do outgoing calls, but my friends can't call me. We live in a same city. They don't get my message either. Is this a general problem with public?

How long will it take to receive a new SIM card

Public Alert in BC

There was a Public Alert test in BC yesterday just before 2:00pm, which I knew was happening. I had 2 people in my office and was on a land line when it happend. Each of the 2 cell phones in my office and atleast 3 on the other end of my call had the...

Phone going straight to voicemail

Hi, I joined Public Mobile about two weeks ago and have had no problems until yesterday.  My phone is suddenly going straight to voicemail.  Any suggestions?