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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International Calling?

Hey guys, I see Lucky Mobile offers identical plans and prices to public however they have a phone number you can call for help and also offer International long distance plans for europe and asia. I like that Idea for a lot of my foreign workers her...

Resolved! Pausing an account

If I pause an account(less than 90 days) do I still maintain all the loyalty dollars(auto pay, referring friends, etc) that are deducted each month when I reactivate my plan or do I lose them and I need to start over?

Checking voicemail on 50/50 and $15 plans from your own phone without using minutes.

On the $10 50/50 plan and the 100 minute $15 plan it costs minutes to check your voicemail. I was fooling around on my F1 Android phone last night. And I found out that you could use either Google hangouts and Google dialer combined, or TextNow to ch...

Resolved! Mystery outgoing calls on usage history

Hi,I got my phone this evening from London Drugs. I got a new phone number.I am on the $15 plan. I get 100 minutes of outgoing calls. Incoming calls are unlimited.When I looked at my usage history it said I used up 15 minutes. I thought that was odd,...

Resolved! Do I need to turn off my phone(s) during the number porting process?

I'm currently using 2 phones right now.One is with my old carrier (Telus Prepaid) and the other is with Public Mobile.For simplicity, I will refer to them as the Telus phone and Public Mobile phone.I have already successfully activated and tested the...

If you win a contest do you get a text or just a message on the community ?

Just wondering as some people may not sign into the community every day and may miss out on their winnings.

Resolved! No Data or Internet

So whenever I leave the house I get no signal, can't browse the internet or receive whatsapp texts. So I suppose only wifi works. Wondering if this is because I went over my limit?Using a Xiaomi A1. Any help would be greatly appreciated!Thanks,-Hecto...

plan won’t reactivate

I have $59 in my account and I'm trying to reactivate my plan which is $50 and ievery time I press reactivate plan it keeps saying to put money in my account

how to change my phone company to public?

I am currently using freedom mobile and I want to change to public. How can I do that? Is there any fee related? Thank you!

Resolved! Data Usage on the $15 plan - paying with vouchers

Hello,Newbie here. I am currently on the $15 plan using vouchers to pay. I am not set up on auto pay, therefore I do not get the bonus 250MB per month. I am assuming that I am restricted from using data on this plan without autopay. My questions are...

Initial activation fee

Hi, I've signed up for the $25/month plan. I was charged $28 on my credit card while I see the charge is supposed to be $25 in "My Account". Which one is the correct charge? My husband signed up at the same time and was charged $25 for the first paym...

Resolved! PM text massage

Every month I got a message before payment due date, and one after. but neither told me how much money have been charged from my credit card. If I want to know, I have to go to self serve account to check. even self serve account is confusing. I just...

Resolved! How long does it take to activate add on

I just wonder how long does it take for me to activate add on( Talk Intl 400mins)

Resolved! A friend is locked out of self serve

My friend got his phone not working and when tried to login he tried three times and then was blocked for 1 hour then after that he tried to reset the password, but the it was showing him that his account is locked and he need to contact public mobil...

Resolved! Activation issue

Hi,Today, I receive a call from Public Phone and let me know the created number will be deactivated. The caller let me know that when I activated, it lacked the name of old provider. However, the number is normally using now. It have not any problem....

Resolved! Charged twice within 3 days

Hi everyone, I got charged on auto-pay on February 23rd. Today, I purchased a 200 min US add on for 8 dollars, and when I went to pay it charged me for my plan + the 8 dollars, even though I paid for my plan already. Does this mean it charged me for ...

8.5 GB Data and 2 GB US Roaming Plan Bravo

I don't have a question. I just wanted to say I have been using the now discontinued 8.5 GB Canada plan with 2 GB of US roaming per month tacked on for around 6 months now and it has been flawless and excellent value for money at $58 a month with aut...

Network issues

My umidigi power nolonger gets connection on the sim and the WiFi too I think its a hardward problem but I still don't know what to fix.

will "CNY $10 off for 8 months" promotion ends if I change plan from $35 to $40?

I am currently on $35 per 30 Days Plan with "CNY $10 off for 8 months" promotion . I am planning to switch to 30-day plan ( $40 ) , if I switch am I going to get $10 of for remaining months?

Resolved! Referal

Is there a way to get a referal added to your account AFTER the other person signs up? Today my Boyfriend and his Father signed up to Public mobile today.

Resolved! Need to transfer account from current Samsung Galaxy phone to Iphone 6s.

How do I do that?

Resolved! Update Credit Card Info

How do you access your credit card information? I have found it under "Payment" but it does not allow you to edit. Thank you

Re: Connected to 3G & 4G, but no internet

Hi there, i have same problem with my iPhone 4 its connected to 3g but no internet. I tried isp.mb.com and sp.mb.com but still no connection. Please help me with this issue:( Jm

Resolved! Add ON

I purchased a US talk and Text Roaming package for $15. It is showing on my account but my phone is saying Emergency numbers only. Why is the roaming not kicking in??

Resolved! Is there actually a reactivate account link/ button in my account?

I notice that when someone posts asking for help to reactivate service. We all seem to post, something to the effect that it's a 2 step process:1. Deposit funds.2. Use the reactivate account option .Today I was asked where this option is. And to my s...

How long before phone works after payment to reconnect?

Changed from single monthly payment to automatic

I switched this morning from single payment each month to automatic payment from my credit/debit card. When I access my file I see that it shows automatic payment in operation. This payment is due tomorrow and I presume it will be looked after. Never...

Trying to set up account. Saying invalid pin

Resolved! Refer A Friend Rewards

If you have a reward say of xxx-xxx-1234 and now you see a different number on your account like xxx-xxx-7891, is that because that person has changed their number and your account automatically reflects the new number? It was discussed ahwile back t...

Resolved! self serve account set up

Hi everyone!How can I set up my self serve account??When I go to create account and as I input my mobile number it says:"The phone number entered is invalid or you may have created your profile already"Also, I can't sign in on my profile if it does e...

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