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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2642 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30444 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42239 Views
  • 185 replies
  • 29 Bravos

Resolved! How to call the Netherlands?

Hi all,I have the 400 minutes INTL calling add-on (from a long time ago and also the bonus so I have the minutes). I can't seem to call a cell number that is in the Netherlands so was wondering maybe I'm not doing something right. I'm calling from Ca...

Danath by Good Citizen / Bon Citoyen
  • 1222 Views
  • 4 replies
  • 0 Bravos

Resolved! auto pay doesn't seem to be working

auto pay doesn't seem to be working? Why is that … I have money in my account to pay my bill, yet now my line has been cut off.  I am "paying for my phone line yet" I am not getting the service???  Anybody else having problems of recent with their au...

dalemobile by Good Citizen / Bon Citoyen
  • 1257 Views
  • 11 replies
  • 0 Bravos

Resolved! Phone not working.

My phone was suspended without any prior notice.  I used to be on a debit card payment is now changed to an active credit card.  The payment using the credit card has already gone through, yet the phone is not working.

sampub-1 by Great Neighbour / Super Voisin
  • 1038 Views
  • 6 replies
  • 0 Bravos

Resolved! Did not receive my sim card

I ordered my sim card almost 2 weeks ago and it has not arrived and since there is absolutely zero customer support from you guys this is the only was to make the inquiry. Kinda ridiculous if you ask me, anyways I just wanrt to know what is going on ...

Jeff19 by Good Citizen / Bon Citoyen
  • 2051 Views
  • 18 replies
  • 0 Bravos

Resolved! New

Hi everyone! I'm about to jump in and have a few questions 1- My phone is Xiaomi Redmi note 7. Are sims csims comptible? 2- Does 3G data allows smooth video stream? 3- Can I change plan whenever I want 4- Can I cancel anytime? 5- I hear PM's coverage...

Maxlemax by Good Citizen / Bon Citoyen
  • 1335 Views
  • 9 replies
  • 0 Bravos

New Activation Payment would't process

I keep getting this message since yesterday wasn't able to proceed with payment for a new activation.' Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to expe...

kingandy by Good Citizen / Bon Citoyen
  • 1306 Views
  • 8 replies
  • 0 Bravos

Resolved! Roll over

Hi  do my text / minutes and data on my plan roll over to the next month ? thanks 

Asante1 by Great Neighbour / Super Voisin
  • 1634 Views
  • 7 replies
  • 0 Bravos

Resolved! promotion

I want to upgrade my plan to the $25 plan and there is a new promotion to receive a month free and would like a promotion code to receive this as I will lose my remaining $5 a month promotion for switching

ii by Great Neighbour / Super Voisin
  • 1270 Views
  • 8 replies
  • 0 Bravos

Resolved! Payment

Can’t verify my credit card it’s the same one I’ve always used

Goetz11 by Great Neighbour / Super Voisin
  • 900 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls randomly blanking out

Hello  I have noticed recently that when I am on the phone with anyone, the call temporarily cuts out and I hear static. And then they resume. It is pretty annoying because I’ve missed out details on important phone calls. Any tips would help. thanks...

shief24 by Good Citizen / Bon Citoyen
  • 2063 Views
  • 11 replies
  • 0 Bravos

Resolved! Auto Pay and service cancelled

My service is cancelled and I was not created any account in Public Mobile. How can I stop autopay. Is the autopay still active with cancelled account or autopay will not active. 

schandra223 by Great Neighbour / Super Voisin
  • 1372 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't get flash sale email registration to work

Hello,  I tried signing up with my email address and it states not a valid email address. I've tried another email address where it appears to go through but there's nothing sent to my email from pm. What can I do to resolve this issue? Thanks

new2pmobile by Good Citizen / Bon Citoyen
  • 1238 Views
  • 7 replies
  • 1 Bravos

Resolved! SIM card order

Hi,  I'm looking to join public mobile and I'm just wondering if it's possible to get a discount when ordering a SIM card? Thanks for any help

new2pmobile by Good Citizen / Bon Citoyen
  • 1111 Views
  • 6 replies
  • 0 Bravos

New member

Hi how do I check my minutes calls and data ? 

Asante1 by Great Neighbour / Super Voisin
  • 1137 Views
  • 9 replies
  • 0 Bravos

Resolved! I'm

I am trying to change my phone number and it keeps giving me phone number change failed. This is my first month, Do I have to wait until after my 1st billing cysle? Or???

cros1378 by Good Citizen / Bon Citoyen
  • 1050 Views
  • 5 replies
  • 1 Bravos

Resolved! New Activation.

Hello, I just ported my freedom number to Public Mobile. Everything is sorted out . I am just not able to receive the call to my number. I tried calling my number it goes to the voicemailbox. what should I do?

realhumera by Good Citizen / Bon Citoyen
  • 1501 Views
  • 5 replies
  • 0 Bravos

Rewards/Badges

Hello everyone, Just curious... Will the community awards be disclosed before the end of the week? Eliza5  

Eliza5 by Model Citizen / Citoyen Modèle
  • 1270 Views
  • 14 replies
  • 2 Bravos

Resolved! Tried to set Autopay up; credit card refused.

Tried to register a credit card for AutoPay on my wife's new account, but was refused. This card is already on file with Public Mobile paying for my account. Calling the credit card company confirmed that they approved the transaction, but was refuse...

Jim4 by Good Citizen / Bon Citoyen
  • 874 Views
  • 4 replies
  • 0 Bravos

No service

I have no service. Long time member on autuopay. Received text saying my bill has been paid this morning so I should not be without service. Can't afford these kinds of interruptions. Have submitted a ticket and sent a message to moderators. This has...

URGENTLY need a active refferel code for activation

Hello, I am a new customer to be. I am registering online but I don't have any referral code to activate my number. I shall be highly thankful if one of you can give me your refferal code to do so. This way both of us can be benefitted from the bonus...

realzaheer by Great Neighbour / Super Voisin
  • 1187 Views
  • 6 replies
  • 1 Bravos

Resolved! Phone Compatability

I am having trouble finding my wife and my phone "sub model" on the compatibility list.  Mine is an Samsung Galaxy A8 SM-A530W my wife is a iPhone SE MP852VC/A.  Both were purchased through Rogers both do not appear on the compatibility list.  Did Ro...

steelcity705 by Great Neighbour / Super Voisin
  • 2079 Views
  • 13 replies
  • 1 Bravos

Resolved! Update paln

I am looking for ways to update my plane, and add additional data to my plan. I currently have 5G of 4G  LTE Data  ad pay $62/month  It seems that the only way to get more data would be to go to a LOWER 3G connection. That doesnt sound like a great i...

mavic24 by Good Citizen / Bon Citoyen
  • 1530 Views
  • 8 replies
  • 0 Bravos
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