Community

Resolved! Monthly fee

I cancelled my service with public mobile about 1 week into my pre paid month. How would I go about getting credit back a pro rated amount ?

Resolved! Will my cell number change ?

Hi I just want to know after I switch over from Koodo to Public can my number remain the same ? 

Resolved! What Happens to my balance if lost/stolen?

greetingsHere's where I'm at.I have 2 active accounts with PM, on two different plans. One personal, one for work.Work one (account #2) has available funds in my PM account enough to cover for next month's payment. But I don't think I will be using i...

Resolved! I think someone stole my SIM

Please help. Suddenly my sim has stopped working. I've been getting emails saying people are logging into my accounts using phone verification but I am not getting those texts. How do I get this back to my phone??

Resolved! add ons purchased

I went in and purchased add ons. I only wanted them for a month so do I have to go in somewhere and delete the add ons, or are add ons added by me manually each month?

Resolved! Calls going to voicemail

  Hey all, For the last few days, people who call me go straight to voicemail. I don't get any notification or phone ringing, I just see a new voicemail. I can text fine, my bills are paid on time, data works, it's just the phone calls that don't see...

Resolved! SIM CARD ORDERED ONLINE NOT RECEIVED AFTER SEVEN DAYS

Any idea of next steps after not receiving the SIM card ordered online after 8 days? 

Resolved! New user signed up but didn't receive promo

Hi, A friend I referred recently signed up on a $25 plan but still hasn't received the 5GB + Free month promo. Is there a waiting period or some missing step? Any help is appreciated! Thanks  

Resolved! I registered for a $28 plan and get charge for $35 plan 2 GB + 500MB

Is the promotion honored?

Resolved! Samsung galaxy s4 mpbile network issue

i just changed my phone iphone to samasung galaxy s4 from iphone 7.when i put my sim card i could not find any mobile networks i search automatically also i tried with rogers and telus what settings i need to do for mobile networks and internet netwo...

Resolved! Not able to send text messages to a fellow public mobile user

I can send and receive text messages from everyone but one person. They also use public mobile. Whenever I send them a text it just says "waiting for connection". My texts only send when our phones are in the same room. However, I can receive their t...

Resolved! auto pay

How do i switch my credit card in auto pay? So frustrating!!!!

Resolved! Auto Pay

Y'all I have auto pay set up on my acct but it is no fail that every month I have to go in & manually go in & do the payment even though my V/D card number is in there under autopay & has been for at least 3 months. Anybody else have this issue?

Resolved! Phone number transfer asks for PIN?

Trying to set up an account and transfer my old phone number, but the system asks for a PIN. Is it asking for the confidential PIN from the previous service provider? If so, I'm informed that one should never share the PIN with any other individual o...

Resolved! What do I do if I'm not getting proper service

Resolved! Does public mobile have 4g data?

Does public mobile have 4g data?

Resolved! If I switch plans will I loose my add-ons

I have a bunch of free add-ons that I haven't used and so am thinking about switching to a cheaper plan. Does anyone know if when I switch to a cheaper plan whether or not I will loose these add-ons?