Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there just need help paying my phone bill it keeps saying my card could not be verified
I am a new subscriber to Public Mobile. I was previously with PC Mobile, where I had an add-on of 100 MB of data per month. I never came close to using up even that small amount of data because I spend 99 per cent of my time connected to Wi-fi.I tran...
I had the same issue. I have emailed support 2 twice now, and don't hear anything back. If I don't hear back soon, My service with my other provider suspends on the first and I will have to pay a whole other month. The fee from Public Mobile came off...
Just wondered if it was localized or not... Only been a few minutes but never experienced before. Knowing about sim hacks I texted myself promptly to test it. Still good. Still have 1.5gb data on my plan too. Just odd cuz I have reception itself? (I...
is there a way to get my referral code to give out without logging into my self serve?
How do I become a retailer for Public?
How do I reset my security questions if I can’t log into self serve?
keeps resending me a six digit number everytime i enter they send me a new one
i am on automatic pay and just noticed I am being charged an additional $10.00 per month.I don't see any reason for this increase. I have not authorized any increase in my service
This probably isn’t the right place to ask, but I lost my phone last night, and didn’t have “find my iPhone” turned on - so is there any way public can trace where it last was? The phone does still ring for quite a bit before going to voicemail
I recently signed on because as a new member there was 5Gb free with $25 plan or more. It’s not showing up. Why? I am limited to 1gb.
logging into my account does not show how many minutes used. Why not? It used to show minutes used and data used.
Hey, when I activated my phone, it said something like: "Remember to configure your data usage correctly" and it linked to this page: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphoneOn the one hand, I didn't do this and my...
I was going through the process of activating my sim, and got to point of picking a number. I picked ON for province and it hung up. Circle just kept going, waited almost 5 minutes and was still loading. So I refreshed and took me to where I entered ...
I need mediator help to transfer an old number from a telus account to this Public Mobile account. How do I do that?
I used up the data in a bundle in less than 10 days so i added 1gb but despite turning phone off and on, i have 0 data
when i leave my couch and want to use google maps to find something, my phone is always offline? Why cant i use internet service outside of my living room?
Every time I try to make a call it says its long distance when its not
Iphone 6 suddenly stopped connecting to the network yesterday. We have tried:- Rebooting- Removing and cleaning sim card- Adding $1 to the account- Reporting phone lost, suspending service and resuming- checking the SIM card to see if it was jacked ...
