[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cannot update credit card
I need to update the expiry date on my credit card (new issue has the same number).When I click on Manage AutoPay on the top page under the Payment tab in my account, it shows the correct current card info, but the only button below it is "Remove Aut...
Resolved! Locked out of account
Trying to log in and reset password but I get a message saying I am locked out of my account.
Resolved! Re: What is the phone number for customer service?
Your website refuses payment by Visa. I submitted payment several times on January 1st. Visa service tells me you want my correct address. I have entered it several times. It has been the same for thirty years. David xxxxxxxxxxxxxxxxxxxx Edit by Dunk...
Overpaid but phone is not working
I overpaid by accident on December 21 and I still have $50 balance in my account. On top of that, a payment of $51 was taken out on December 30th and yet my phone shows that I used 100% of my data. What did I top it off for if it is showing that I ...
Resolved! my account is no longer active
Can't login to my account, login claims I don't have an account. I've used the same email and password I always have but it no longer works. Solution?
Resolved! Adding new data to current monthly plan
Hi and Happy New Year everyone! I just recently added additional data to my new and current phone plan. Will it be effective after my current data is over?
Resolved! Re: US plan
I bought the $ 50 Plan unlimited CAN/US minutes and 10 gb of data. There is nothing under that plan that states this is ONLY for Canada on Telus lines. Most cellular providers have a monthly US plan. I thought I was buying that for Arizona since we ...
Resolved! 2GBBonus
I just signed up for the $35 plan last week and entered the 2GBBonus at sign-up. On my self serve page it says that the 2GBBONUS is ‘one-time’ but I thought it was going to be on-going every month as long as I stayed with PM. If I am right how do I f...
Resolved! Re-activating old phone number
Hi, I would like to reactivate my account. I had a chat earlier with a CS agent after a post I made here: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Re-activate-account/td-p/658697. I was told my phone number was held until I a...
Resolved! Plan payment
I purchased a new months payment via a recharge code xxxxxxxxc with an order number Xxxxxxxxcx. The same way I set this plan in the first place. I have been told this was excepted but Now my plan is cancelled why
International Talk/Text Addon not working
I am currently in the USA and had to purchase the talk/text $15 addon so I can use my phone here as my previous addon expired. They took my payment this morning however the addon is still not showing in my account and I am not able to make/receive a...
Resolved! Minutes problem
Hello there, I have an issue with a "minutes" used issue. Since Jan 1, the phone says that I am out of minutes. Granted, I have only 100 outgoing minutes on my plan, but since Dec 1, even rounding to the highest portion of a minute, only 19 minutes...
Auto-pay
Why does my plan auto-expire instead of auto-pay? I checked my credit card number and expiry date. They are good. Get my phone working!
Thank you to all members.
New to PM. Everything went "smooth as silk" thanks to your postings in all the topics. So helpful in preparing to activate and since.I look forward to becoming more savy so I can help others in turn.
Resolved! Need to call Luxembourg
Is there any coverage with PM for that?
Resolved! Refund my money in my account
Hey i just recharged my account twice so i want to refund my 50$ in my acc. Can someone tell me how to refund.
Resolved! 2GBBONUS
Hi I am currently on the $15 plan but would like to upgrade to the $35 plan with the extra 2 GB monthly bonus. I need about 4 to 5 GB a month soon. I know it is only available to new customers, so can I close my current account and open a new one t...
Resolved! Unable to change plan on account
Hi I would like to upgrade to the $35 plan, but is unable to on my self serve account. I click on "change plan" and the options are blank. When I click on"Plan details" I get an error message.
VoLTE phone, why only selected phones?
OK, this is not a question that I expect contacting CS Agent would be the solution and no reboot phone needed for sure Yes, it is more a question for Koodo and Telus and not for us yet, but I am eager to know when PM finally introduces VoLTE (I ho...
Resolved! Auto pay stoped working?
I have three phones hooked up with pubic mobile . For the past 12 months I have had nothing but issues with prices changing , service not working , auto pay not goin through. Could anyone tell me why the prices on all three plans which are 25$ plans ...
Resolved! Post
How do I activate my Sim card??
Resolved! Need to change my plan to $15 plan before Jan. 5th
I really need some help. I tried self-serve to change my plan online. But above is the screenshot. And there is showing nothing that I make a change. I know there is $15 plan, and my next bill date is Jan. 5th. Please help me to change my plan to $...
Resolved! Refer a friend reward
I pay for 3 accounts with Public Mobile and have not cancelled any of them, I did change our address on our profiles yesterday.I received this text today:"Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as o...
Resolved! Is iphone 11 compatible with public mobile?
I couldn't find it on the list of compatible devices. Does anyone know if it is in fact compatible?
