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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

$15 plan - unlimited incoming calls

Hi, so the $15 plan I had signed up for includes 100 mins Canada-wide and unlimited incoming calls. But after checking my usage history, my incoming calls are being counted towards my minutes??

Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

I transferred my number to another provider and want to transfer back. It's been less than 90 days. I can't log in - old login doesn't work. when I try to recover the password I get this weird error:ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Resolved! How Do I Print Payment Information For My Accountant?

For tax purposes I need to print the payments for public mobile or show proof. Can I print some sort of statement? and How do I do this?

Telus and Koodo Offer Free Calling to Australia. Public Mobile Excluded?

I was reading how Telus Mobility and Koodo Mobile customers are receiving free calls (and texts) until the end of the month to Australia to help people contact family and friends during a time of wildfires. Telus certainly doesn't have to do that, an...

Resolved! Auto pay

Need to change my credit card on account and there is no options when you dial *611 and you have been locked out of your account

SIM activation won't work

I have tried to activate my new SIM and I get as far as payment and cannot proceed. I have tried three different credit/debit cards all with the same result. There is nothing wrong with my credit/debit accounts.What should I do?

Just curious

Hi did anyone get an email saying they are one of the More is Merrier contest winners

Wireless signal strength/coverage

Hi, I am planning to switch to Public Mobile from Rogers. I am trying to determine if I will have a strong enough signal with Public Mobile at my home and workplace. I've asked someone that uses Koodo, and he said his signal strength at my house is n...

Resolved! Charged twice for Add-On

My husband's credit card was charged twice for an Add-On that I purchased today. I wanted the roaming USA + data which came to 20.00 plus HST. Was charged that but also was charged for a 2nd Add-On. There doesn't appear to be a way to contact a pe...

Resolved! 400 minute not working

I thought I had this resolved, but it seems to have occured again, I have a plan with voice for anywhere in Canada and text. I got the 400 min Xmas gift from public mobile. It gives me 400 minutes of long distance internationally. However, when I di...

Resolved! Re: HOW DO I GET A COPY OF MY CALL LOG HISTORY??

I pulled over by a police officer he blemed on me that I was on the phone on September now how do I get a proof of call history for September the 9 th please any one help I really appreciate that

Won’t charge credit card

Why won’t it charge my credit card

I have been charged $4.52 in Oct, that was credit owed to me, How do I get refund of $8.52 back.

Resolved! Outgoing talk usage billing seems incorrect

Checked 30 days usage which should cover all my line's usage since started. I counted only 22 outgoing calls and almost but 3 are under 1 min, and 3 between 1 and 2 minutes, even with round up, the sum shouldn't be 66 min. What went wrong?

Resolved! Question on travel outside North America

Is it possible to purchase an international add-on for phone/long distance/data, for use outside the US and Canada. E.g. if we travelled to Europe can we use our Public Mobile phone, or would we need to get a European SIM card and sign up with a ser...

Resolved! Unable to login into online portal

Resolved! Locked out of my Account and system won't accept my payment

I created a online profile and accessed my account. Account shows "Your service is currently suspended due to insufficient fund. Available Funds: $0.00" When I try to make a payment with my valid credit card a message appears at the top "Your accou...

Account is suspended

My account is suspended. My autopay is not working. Tried added or editing credit card but will not process

Resolved! Network locked sim

How do I unlock a network locked sim in a Samsung J3 prime?

Cannot get into account

The team send me a link but do not know where to find it so I am totally lost

Resolved! Amazon Gift Card - email

Just wondering if the winners that have been contacted by email and not responded because perhaps the email went to their junk folder and deleted would be send a second reminder. Also is there a listing of the prize winners?

Resolved! Autopay Failed

Hi, It is saying that my plan expired due to non-payment, however I am on AutoPay. I know the linked credit card is working as my girlfriend's AutoPay is linked to the same credit card, we have the same payment due dates, and hers went through fine o...

US Roaming Bundle question

Hi there,With the US roaming bundle for $20 for 10 days...what can I do when I am in the states? Can I make a call to a US number while I am in the US with no long distance charges. Can I make calls to Canada while in the US with no long distance cha...

Sim activation

I've entered the 19 digit number 5x to activate after being delivered few days ago and still saying it's invalid. How can I contact public mobile by phone

Not Gettign Union Bank of India OTP Code

I'm not getting any one time password (OTP) codes from the Union Bank of India. When we contact them, they tell us to contact Public Mobile and tell them that this number isn't registered. When we asked for more details, they said that our provider w...

Resolved! Locked out of account

Need a password reset . Will not allow me access to my account

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