Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can anyone comment as to what ave data speeds you're getting with PM. Im new to PM and I noticed that when I change my preferred network type settings from 2g/3g/4g (automatic) to 2g/3g I get better speeds. So I went from 3mbps to 7mbps roughly. T...
I switched my primary personal number over to Public Mobile about a month ago and am really enjoying the service! But I'm about to establish myself as a freelancer and would prefer not to give out my personal number for business contact. I have a sec...
Hello, I purchased a US Roaming and data add on and my account was charged twice for it. How do I request a refund?
This may be a weird issue but here goes. I went into a little local computer repair shop to buy two Public Mobile SIMs; one for wife and one for myself. I had no idea how the rewards system worked other than you could get them. The guy said they had ...
hello I just ported my number to Fido and wanted to get a new number on my public mobile account to give to my mother when she is visiting, but now I cannot even access the online service and I had 22$ in credits , how can I resolve this ?
Is it me or everyone has this issues? i try to access my account at PM main page. But the page qwnr blank and stop loading, i try with my phone and my computer at home, it still has no response for past 15 minutes.Can someone help me? Meowington
I've tried chrome and incognito and both show no login option just a blank white page. Anyone else having this issue ?
Hey, I just tried to set up my SIM, but the page said error and told me to log in again and now it tells me that my email address is not recognized. I tried to register my card again and it tells me invalid SIM. Can anyone help?
I purchased a 200 min US and Canada Long Distance add-on.Question 1. Does it work for only long distance calls or all outgoing and incoming calls? If I use up my minutes in the plan, can I use the minutes in this add-on? Will this add-on expire?Quest...
I mistakenly add-ons US roaming data. How could I get money back?
Recieved a text that appears to be from PM about a Koodo offer. Is it safe to say this is a legit text from them? I think Koodo/PM/Telus are all related?
Hi I thought I had set up autopay at the retailer when I got my phone..apparently not because today i got a message saying that my payment was due tomorrow and there isn't enough money in my account to renew. And indeed when I logged in it said my pl...
Howdy. New to Public Mobile. Need to port-in my Koodo number. Next steps please. Bryce
hi i forget my security question , and password. need help to get account number. kindly help phone number is edited by computergeek541
Just Wondering why I got this? edited by computergeek541: removed phone number
I want to change the Mobile oprator, May I change the plan without changing the phone number?
I received this today...is it actually from pubic mobile Public Mobile here with an exclusive offer from our friends at Koodo.Switch to Koodo today to get a $0 phone with Tab S. Get 1GB of Shock-Free Data at 4G LTE speeds for $35/mo. Offer expires Ma...
Hi, me and my wife recently transferred from Fido. We're both on the $15 monthly plan and we've successfuly paid for the current month with auto pay. However, whenever I try or anyone tries to call her number, it aays that it is unavailable at the mo...
Logic would dictate that RCS will count towards data usage since it's not much different than using WhatsApp or iMessage, for example but confirmation would be nice. Especially for times if sending large pictures or videos. It looks like Telus is act...
What gives -- PM is promoting KOODO?
Hi there. I am currently in the US and my data is turned off. However when connected to wifi I try to send an IMessage and it turns into a text message. Then I get a message from Public saying my plan does not have outgoing text messaging from the US...
i just got a text with an offer to move to Koodo .... I will not be moving. I suspect tab costs are added to $50 plan. Public Mobile here with an exclusive offer from our friends at Koodo. Switch to Koodo today to get a $0 phone with Tab S up to XL. ...
Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information. Please help! I keep...
Going to London for a week and have a $15/mth plan (no data) so wondering if the "unlimited international texts" will work here or do I need to buy a Sim card there to be able to send a receive texts?
Purchased a Usa talk & text & data bundle ( Says paid $ 20 for it in purchase history ) but on my account it says US roaming 250 mb data. Just wondering if this is right?
Can I still receive calls after I run out of Talk minutes, or is both the ability to call out and receive suspended til the start of the next billing cycle? Thanks,Chris
For me this is a minor situational ethics question, and my thoughts are outlined below. Feel free to comment. I'm also thinking the penalty for A & C is moving the thread to our Lounge? SITUATIONANSWERAThe question was asked to get credit for a Solu...
Do we receive a bill of the total amount due before the due date?My account says $17 in available funds and $3 owning. Is there tax and any other fees to be added to the $3?I am set up for auto pay, but I need to transfer money to that account for mi...
Do you know how long does it take to have new credits after top up? Thank you so much!
Hi , I will activate my new SIM on the 27 th Feb and start a monthly plan . Will I be covered from 27th Feb to 27 thMarch as one billing cycle . Or the billing cycle starts on 1 st of every month . In that case I will have to give full month plan ra...
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