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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73461 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75138 Views
  • 181 replies
  • 32 Bravos

Resolved! Long Distance Add on for Iceland

I know there is an add on for 300 international minutes and Iceland is one of the countries.  I am not clear on a few details so I’m hoping you can help out.  If I am in Iceland can I make calls to another phone # in Iceland?  Do these 300 minutes ex...

fenwickj by • Great Neighbour / Super Voisin
  • 1314 Views
  • 4 replies
  • 0 Bravos

$15 Can-UK locked for security?

Just new to Public Mobile.  Bought an add on that gives me 1000min/m calls to the UK.  But, when I dial a UK land line number I get a message that the number is locked out as a security issue?  But it's a family number?  Any Ideas?

Vrdw by • Great Neighbour / Super Voisin
  • 2730 Views
  • 17 replies
  • 0 Bravos

Resolved! bank payee

Do i pay telus in bank payees no public mobile 

Bigmac24 by • Good Citizen / Bon Citoyen
  • 2981 Views
  • 10 replies
  • 0 Bravos

Resolved! Card Charged twice

My credit card expired before my account auto renewed. So my account was suspended until I topped up. After I added the new credit card, I made a one time payment of the amount due ($120). Upon inspection my card was charged twice but different amoun...

Oliveriam by • Great Neighbour / Super Voisin
  • 1311 Views
  • 4 replies
  • 0 Bravos

"cellular update failed" message - what to do?

I added on a US Roaming plan today and now my iPhone 7 is saying that it has no Cellular Service and that the "cellular update failed". Help! I'm supposed to be travelling tomorrow morning

Van778 by • Good Citizen / Bon Citoyen
  • 5242 Views
  • 25 replies
  • 0 Bravos

Resolved! Data & minutes not updating

Hello,I just joined a couple weeks ago (after some challenges with port out) but  my data & minutes are not updating.  (I'm on the $15 plan)I've logged out and restarted my phone but not having any luck... any suggestions?  

RamsayHanna by • Good Citizen / Bon Citoyen
  • 5038 Views
  • 26 replies
  • 0 Bravos

Resolved! Data

Right now I pay monthly for "5gb of data at 3g speed". When I turn my data on, the top right corner of my phone where the data icon is always says "LTE+"At times I find this runs very slowly. I recently bought a 5g phone. My question is: is it possib...

Jordor by • Great Neighbour / Super Voisin
  • 2870 Views
  • 12 replies
  • 0 Bravos

Resolved! international roaming

Hi, i have the 15$ plan. I am in Europe now. What add-on can I purchase to be able to receive texts from Canada in Europe? I only saw the US roaming among add-ons. I need to receive texts for banking.

sarushka by • Great Neighbour / Super Voisin
  • 2224 Views
  • 8 replies
  • 1 Bravos

Resolved! Can't activate my service

Hello Public Mobile, I'm trying to activate my new SIM, but am having major problems. I followed all the steps, but the SIM is still not active and I cannot register for my self serve account.  My number has ported out of my previous carrier, and I'm...

tonyd97 by • Great Neighbour / Super Voisin
  • 1834 Views
  • 8 replies
  • 0 Bravos

Resolved! Credit card

I need to update my credit card information 

LornaMcBride by • Great Neighbour / Super Voisin
  • 2211 Views
  • 8 replies
  • 0 Bravos

NOT Good Working website

Hidden. Owner. Hidden. Contact Us. System Never Reply. Everything Stop Each Answer. I  Do Not Know

Mharris by • Great Neighbour / Super Voisin
  • 1722 Views
  • 7 replies
  • 0 Bravos

Apn settings

Good everybody, Just got a Samsung A32 5G but its not accepting the apn settings for Public Mobile.  Ive even used the Public Mobile 2 settings  and still nothing.  Now I did order a new sim before I checked my old sim as I was getting a data recover...

jmills0661 by • Good Citizen / Bon Citoyen
  • 5623 Views
  • 25 replies
  • 0 Bravos

Unable to receive text message from Norway

HelloI have an account which accesses my profile with the Norwegian pension dept.site.To access this, I logon and then they send me a text message with a verification code which I use to access their site. I have had no problems until now. I am not r...

KPrice by • Good Citizen / Bon Citoyen
  • 5099 Views
  • 21 replies
  • 0 Bravos

Resolved! How Can I Stop / Report SPAM in the Community Inbox

Recently I am receiving a lot of SPAM in my PM community inbox. They are all same. "Make Money Online", "Work from Home" and contains a link to apply. The links are fake, I tried one using an incognito browser and it takes to a BTC site.  I am gettin...

kmonmoy by • Good Citizen / Bon Citoyen
  • 3740 Views
  • 20 replies
  • 0 Bravos

Resolved! Credit card

My credit card on file is expired.. I need to update it .. can you please help 

Resolved! Phone compatibility question.

I have a Samsung Galaxy J120W and want to know if it’s compatible with the Public Mobile network? It’s not on their list.  Anyone know for sure?

mothybonks by • Great Neighbour / Super Voisin
  • 2717 Views
  • 7 replies
  • 0 Bravos

Resolved! US Roaming

The time I registered for the phone service (in 2019 summer) and have 3 GB free U.S. data.Just check it on 8th Nov. 2021 and found out that U.S. 3GB free data has been cancelled.

jeffyan by • Great Neighbour / Super Voisin
  • 1440 Views
  • 5 replies
  • 0 Bravos

Resolved! Current phone is dead

Hello,My current phone battery has died and I want to replace the phone and keep my existing number.  I have been looking at an unlocked Packard Bell 'unlocked feature phone' which is a MPN of A320.  Is this phone compatible with the public mobile ne...

JPellerin by • Great Neighbour / Super Voisin
  • 1995 Views
  • 7 replies
  • 0 Bravos

Resolved! Refund / Credit Transfer

We have two numbers with PM and I need to switch one of them to another telecommunication provider due to the need of international calls. Today is my last day of service of this month and I got charged early today for next month, but I also switched...

reynold334 by • Good Citizen / Bon Citoyen
  • 1561 Views
  • 6 replies
  • 0 Bravos

Resolved! Re: How do I cancel my plan?

I have. 40 balance I need to cancel my plan how do get Money  back and make sure money not used on next month Nov 26

Aless by • Great Neighbour / Super Voisin
  • 2463 Views
  • 7 replies
  • 0 Bravos

Resolved! Using text message in Hong Kong

Dear All,In 2019 I went to China and found that my phone number cannot work there, because cannot connect to any local telephone network in China. Could anyone know or had experience whether Public Mobile work with any local telephone company in Hong...

AcfWong by • Great Neighbour / Super Voisin
  • 7250 Views
  • 14 replies
  • 0 Bravos
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