Need an agent

[AL_G]

Hi out there I am new to the community this is lot to deal with I need to talk to an agent to clear up my problem with my auto pay account looks like I need to start a ticket is there help out there

[Meow]

Briefly describe your issue with autopay and most likely you will get some friendly and useful advises from other customers here.

I think we have seen every single issue with autopay and somebody will provide possible solution to it.

If you Have to talk to CSA, click here to send them private message as currently ticketing is not working:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@AL_G 

What is your issue? Maybe can help to deal with right away.

[dabr]

@AL_G   If your phone service is working then you may not need to contact CSA's as a PM system glitch has been sending out errant emails/messages to customers about their payments.  These messages can be ignored if all is well with your service.

[Anonymous]

 @AL_G : So before you go running off to the CSA's...what problem are you having? Maybe we might have some ideas.

[softech]

@AL_G   Do you mind to share what you need help with?

PM support is great but they don't reply as quick.  Many questions in fact can be helped by Community members like us.  We have a much quicker turnaround time and some of the experts here could know more than the PM Support

But of course, if you are dealing with Account issue involve money, like refund or so, you do need to open ticket with PM Support

Let us know and see if we can help

[walker1]

@AL_G 

The ticketing system is have some problems lately, so your better off sending a private message to CS_Agent   to get help with that problem your having.

Just tell them about what happened and they'll get back to you soon to help 🙂

[Anonymous]

@AL_G 

you can try Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and log in and re-entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or missing just make sure for it.

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

[Anonymous]

@AL_G 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agentو

• send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...