Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi Colleague,Please check my access to the above free gift. I made an international call today, and the message prompted “Sorry, Your purchased minutes have been used up”. How can it be after my response to YES to the offer a few days ago. Please hon...
Hey PM’ers if I accept the free 500 minutes international calling minutes and 2GB of Data promo by replying/texting YES to PM, will I lose out on my current 2GB of Data promo reoccurring every month that I have from Black Friday Deals since I was tol...
So, I've pulled up my account to see if the 2021 Public Mobile Christmas gifts showed up under my account when I texted back "YES". Under my My Data & Add-Ons it shows up. Here's where my billing suggestion comes into play. Is there a way Public Mobi...
Hi, I’m trying to solve a network connection issue and have trouble creating a ticket so thought I’d ask here. I was recently in the US, had a PM data add-on that worked for the first half of my trip only, when that stalled I got a second (non-PM) SI...
This post will display lack of awareness. Background - we have been burned in the past, before PM, as we stumbled around in "data". So...turned off by "data" , we have turned off "data" on our cells for many years. We have relied on wifi to get to in...
Just returned from a 14 day trip into the US. I had sought out advice here on how to use US add ons. Set up the talk and text addon a few days before starting trip and looking at the usage info, that seemed to work flawlessly. Just before my 10 days ...
just curious, I am only using $15 plan, now I have $1 loyaty,$2 auto pay, $12 referral, thanks to that I pay nothing now. question is, if I continue refer people, especially the bonus $5 now, do I create credit for future use just in case I need to u...
I received 500 bonus international minutes from Public Mobile, but when i dial the uk, England tel#, it does not go through. Why is this? Do i have to dial some code to get outside line etc? I am dialling the uk code 011, 44 then local tel#. Please h...
I live in NB Canada yet when I make local calls, they are showing up as international calls.Is this normal?Also I am having an issue with my husbands calls from his work number. They are going directly to voicemail. Any solution ?
Hello,Please help, I cannot access my PM account even though it is the CORRECT gmail address and password. I have even made an attempt towards the "Forgot my password" option and it rejected my gmail address over there as well. I can confirm it is th...
I referred a friend Dec 3rd and was given the regular $1 reward instead of the $5 for the promotion that's on for the month. Will this automatically change for my next payment? It is just showing as $1 right now. . .
My voucher pin is not working. I've tried it thru my account various times as well as thru call but it still isn't working. Does anyone know what to do?
My friend she is using koodo and she still has 600mins and 3G data in her account, anybody knows if switch to PM, can she has both mins and data switch to PM as koodo belongs telus too? Thanks
Hey all, just had a curious question for all my PM buddies. Does anyone also get a Roaming text message when in fact you are not roaming but near the border? What do you do in this circumstance? Would I contact Support? Like what I mean is; do I have...
