Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Suddenly my phone says no service. I am frustrated there is no Human to help me
Since I'm already a public mobile member do I get the three gig deal that was posted for new members signing on until June 12th?
I have been a customer since March 2019, I'm trying to access my account but it doesn't showMy husband & I have 2 different emails
Hi, just wondering about the plans.. My Fiancée lives in the U.S. and I was just wondering if the $50 Canada+US plan will work if I am in the states trying to use my phone. Example, to be able to make calls/texts and use data regardless of which of t...
Have been having a Hellish 24 hours with Pubic Mobile. As bizarre as this might sound, it seems my phone plan upgraded to a more expensive plan without my touching my account. What makes it even more bizarre, is that I was randomly upgraded to a $35 ...
Can someone please help me and tell me how I go about getting a PUK number so I can unlock my previous sim so I can obtain my contacts....OMG
I have lost my sim card and I don’t even know which email address the dealer has used while issuing the SIM card to create my public account. Now I want to buy the same number again. Please help me out !!!!
I just signed up and have not received the $10 discount I believe is rewarded to new users. Did I miss something?
so my account is set up on autopay but for some weird reason the payment didn’t go through so I try to make a manual payment but the system keeps saying unable to process your payment so what do I do??
APN set to sp.mb.comusername .... blankpassword ....blank Public mobile LTE shows in top left corner
Hello, My sim card got cancelled. Does that mean Public mobile stopped the services and my pre-authorized payment won't be pulled from my bank account anymore? (That is what I want for the service to get cancelled, but accidently my sim got blocked m...
Does public mobile support automatic callback on busy signal? Example you used to be able to dial *6 on older land lines and it would attempt redialing for you for up to 30 minutes. Is anyone aware of a feature like this on Public Mobile? https://en....
I guess I need help to transfer my old phone number from Koodo to my new Public Mobile account
I have used $15 plan for a few months and just noticed that I did not have free250MB dada, I signed auto pay. How can I get?thanks
Tried to make a voice call and received an automated recording that my plan does not include voice calls - but of course it does.. Since this happens often, I know the drill to just try and try again BUT this time after 3 attempts still not able to m...
My sim works wit Huawei Honer Y6 but not Y9. any idea?
hey guys, is rank permanent? once you belong to TOP 50%, would you get that $1 monthly reward even when you become inactive for some time? or you would lose your TOP 50%
Hi everyone, I am interested in getting the new POCO F2 Pro (global version) but just wondering if it will work OK on Public Mobile. The following are the frequency bands it supports: 4G: FDD-LTE: 1/2/3/4/5/7/8/20/284G: TDD-LTE: 38/40/413G: WCDMA: 1/...
I am in BC and would move to Ontario. Can i get my BC's number changed to Ontario's without changing the SIM? And can I do that while I am in BC. I have my Ontario's address.
I notice there is a flash sale promotion of 3GB data. When I asked it is only for new sign ups. Should this not also be for existing customers?Thanks
I am trying to set up a new account with my new SIM card xxxxx. When I had to go back a few screens because I'd entered the wrong birth date, fix that, then proceed with my activation, I am now getting an "Invalid SIM" error message and cannot proce...
I have not received my $2 rewards for the past 4 months!!! I have already made one report and nothing has been done!
We still reside in the same location yet we now have poor cell signal reception. This means receiving calls go to voicemail and outgoing calls are limited. What are the first steps to asking for this matter to be resolved? David
I’m sometimes getting block ID number from my wife’s and friends even though I didn’t block them and calls go straight to voicemail I don’t know why I’m missing too many important calls please help
I am new to PM. I bought a sim card for my spouse, activated it with the help of a moderator. I used my email address for the activation. I am thinking of getting my own sim card as well, I am just wondering if I can use one email address for two acc...
Hello, I am wanting to update the e-mail address associated with my account, and am wondering how I can do so. There doesn't seem to be an option to change my e-mail address when attempting to "edit" my profile; do I need to contact a moderator for t...
I was on the $40.00 plan and wanted to downgrade this month to the $25.00 plan. So I did so after my service ended which was on May 23, 2020, but it then asked me to pay $10.00 to resume my service so I did and now it just shows Plan Expired due to i...
Hi,I want to transfer my old phone number with my old koodo account, to my new Public mobile account.
I'm already a Public Mobile customer on the now grandfathered $60 8.5 gb plan with 2 gb US data a month included. It is a great plan but utterly useless to me at present as I cannot travel and I am at home on Wi-Fi. If I switch to the 1 GB plan with ...
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