Community

Resolved! Locked out of Account

I am unable to get back into my account after it erred when trying to activate my phone over to Public from Virgin. When I try to log into my account it does not recognize that an account exists. What should I do?

Resolved! Earn community rewards

Hello friends Really enjoying public mobile. How exactly I earn points? What is the system to calculate your contribution to get your rewards.Is there a way to find out if I'm eligible for something or how do I find out? 

Resolved! Cannot receive a call from a voip phone (fongo mobile)

Hi, I just transferred my cell from Lucky to Public Mobile. My "home" phone is using voip over wifi with Fongo Mobile. There is something very strange going on: - I can call from Public Mobile to Fongo no problem. - But when I call from Fongo to Publ...

Resolved! $40 plan

Hi all, I have a question about the $40/month plan. I've been on this plan for a year and my account says I receive 2.5 GB data, and there's also something about a 1GB promo so maybe I get 3.5GB? But when I check the current public mobile plans, the ...

Resolved! blocking CID on all outgoing calls.

I would like to block CID from all outgoing calls permanently. All dialed numbers would see 'blocked' or 'anonymous' in place of my cell number.  My phone's cid feature said that call blocking is disabled by the provider. Can this be turned off by PM...

Resolved! HELP - PHONE NUMBER TRANSFERED AND ACCOUNT BLOCKED

Hi,An hour ago, I received a text message saying that somebody requested a transfer of my phone number to another phone service. It linked the SIMbot for help if it wasn't me that requested the transfer. I immediatly changed my password, but couldn't...

Resolved! unable to change APN

signed up last week and got my phone working. Got a new phone (moto G8 power lite) this week, put the sim card in and now cannot send pictures. I've gone through how to set up the APN, but on this phone it doesn't seem to allow me to change or add an...

Resolved! Text Messages not coming through

Lately, certain messages are not coming through from some of my contacts. Or if they send 2 consecutive messages, only the second message is coming through.Anyone know how to solve this problem?

Resolved! what is the cost per minute over ur limit

Resolved! Can’t create a ticket

I’m trying to create a ticket so a moderator can port-in my number. I have filled in the fields, answered 3 personal questions but it won’t let me create the ticket to submit.  Figured it out!  How do I delete This post??

Resolved! setup voicemail before or after number porting?

I am planning to port-in my phone number soon. (using a temporary number right now)Should I setup voicemail before I do the number porting, or should I setup voicemail after doing the number porting?

Resolved! Did anyone experience the call connection issue today?

I've got few calls couldn't make through. And few calls the other parties couldn't hear me at all. I'm in Calgary. Anyone has the similar issue?

Resolved! Mobile Network unavailable

I have a really old samsung s2 2011 phone and i wonder if it is compatible with public mobile as public mobile isn't listed as a network. When i look at network mode it says gsm/hspa/lte. I don't know if that helps. It previously worked with bell. I ...

Resolved! Does calling 1-800 Number use up Plan Minutes?

I have the basic $15/month plan and unsure if calling a 1-800 number uses up my plan minutes?   For example does the plan treat 1-800 numbers (outbound) no differently than any calling any other phone number? Thank you,

Resolved! ipad. Can I get cellular on my ipad

Resolved! Account Suspended

I set up auto-pay on my account, but the plan was suspended.  There were sufficient funds in the account to pay the monthly charge.  How do I re-activate? 

Resolved! When does the $10 off for 6 months promotion get added?

I just activated today, and I can't find that the promotion was added to my account? I activated with he same email as I gave for the promo.

Resolved! Can I port the number from koodo which is previously pc mobile

How do i do the porting online.The koodo bought the pc mobile but the account number is still pc mobile.Also i ordered a sim online and will reach my home in couple days.When I called the koodo to ask about porting they are too busy with low staffing...

Resolved! deals

I just signed up to Public mobile last night. I took a $35/mo promo deal, and as soon as I paid for it, I saw a $10/mo off for 6 months for new customers...how do I get this deal?

Resolved! Public Mobile charges

Hi,  So Im on the $50/month plan and with my rewards and whatnot, my bill ends up at $43. This month, I checked my statement and public Mobile charged me $48.59. When I checked my payment history, I should have only needed to pay $43. Why did PM take...