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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Service

Resolved! Service

I'm locked out of my account and forgot my answer to my question

Found an IPhone public mobile sim

Resolved! Found an IPhone public mobile sim

How can I DM someone to email the customer I have their iPhone?

Resolved! cancelled service October 29th, 2020 and have still been charged to this date.

ported my phone number to Shaw and cancelled service October 29th, 2020 and have still been charged each month to date.

Resolved! 2019 Payment History

Doing my 2019 taxes and realized didnt print my receipts from 2019. I am not able to got back that far from my account page. Is there any way to get my payment history from 2019

can i add another plan to account

No internet

Puk Pin

Resolved! Puk Pin

How or where can I get a puk pin.?

Proactively check voice coverage in Winnipeg and Brandon before March 16th

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Manitoba-Prepaid-Network/m-p/650309/highlight/true#M129645 Telus will be migrating customers in Winnipeg and Brandon away from the Bell/Rogers Radio Acces...

Resolved! Add on Boxing Day extra 5g

I’m not seeing the extra 5g from the Boxing Day promotion on my account. When will it be applied? I joined before Jan 15

Got all my PM promo

Switching companies

I received a message saying you were having trouble transferring my number. Said I entered an incorrect ESN number and that someone would contact me shortly. That was over 4 hours ago. I've tried the virtual assistant, but it asked me to reach out to...

Resolved! Incorrect Email used to when registering for Self serve

Hello,I was hoping this helpful community can help my husband who has registered with an erroneous email address(i.e. does not belong to him) when registering for Self serve. He would like to contact a moderator to help him port his old number to pub...

Resolved! I should be eligible for Chinese New Year deal, but it won't let me use the promo code

Hi, My plan is $25 every month, but whenever I try to enter the Lunar New Year promo code, it says I'm not eligible. Please help! Thank you,Selina

No network

Can’t make phone call no network on my phone

Data gets used up

This is the third month in a row where my data gets used up during the night right after it resets. I’m on auto pay and in the morning after my data resets I get this message... Public Mobile here. You have used 75% of the data included in your servi...

No internet connection

I paid up my dues but i am not connected to the internet. I can make calls. What could be the problem?

Resolved! Changing Plan Mid-cycle

Is it possible to change the plan during the monthly billing cycle, or do I have to wait until the billing cycle ends for the new plan to come into effect? The cycle just started for me and am looking to change it if I can.

Resolved! OMADM ERROR 6601

I recently switched my phone to a different phone. It tries to activate OMADM (error 6601) and keeps failing. The phone is a Samsung A20. Is there something that is required on your end?

Resolved! $15.00 Plan

When it states that you can have Incoming Calls, where can these calls come from? Is it from anywhere across Canada or just local phone calls?

Resolved! Re: Transferring or Changing your Phone Number

when I try to request my old phone number it says error and I need to login again and again.What to do ??

Resolved! No Public network?

Just signed up. Ported number. Got message from Public to restart phone to complete porting. I did that. Put in the Public SIM and there is no Public network. I can see Telus and others but not Public. Am I supposed to wait some time before con...

Resolved! payments due date

hi thereI have been with public mobile since Jan 27th, 2019. I have noticed that my bill payment due date keep changing every month as follow: I started on Feb 26 up till today I am paying by Feb 15. so it looks like I am paying the same amount but i...

Resolved! Email account is not linked to my account so I am locked out????

When creating my account initially I must've entered in my email wrong. I am trying to recover the password or email address that was used and there is no way to get help? Just trying to log in so I can change my credit card on my account.

Sim Card not received

Hello, I have purchased Sim card on January 28 but have not received yet kindly advise, the following details for reference. thank you Rxxx Mxxxxx. Transaction ID9JY1030xxxxxxxxxxxxxTransaction date28-Jan-2021 17:27:01 GMT-05:00 Invoice IDc18967068xx...

Resolved! Need to change the credit card on file currently setup for autopayments

I have attempted to delete current one, but when I try to put back new one in, it defaults back to old number. Can someone help or call me>

Resolved! Calling works for all numbers except one

I am trying to access the voicemail on my office phone, by calling in through my cell phone. When I dial the number to remotely access my office voicemail, I get an automated message from Public Mobile saying talk is not included in my plan.Talk is i...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Service

Resolved! Service

Found an IPhone public mobile sim

Resolved! Found an IPhone public mobile sim

Resolved! cancelled service October 29th, 2020 and have still been charged to this date.

Resolved! 2019 Payment History

can i add another plan to account

No internet

Puk Pin

Resolved! Puk Pin

Proactively check voice coverage in Winnipeg and Brandon before March 16th

Resolved! Add on Boxing Day extra 5g

Got all my PM promo

Switching companies

Switching companies

Resolved! Incorrect Email used to when registering for Self serve

Resolved! I should be eligible for Chinese New Year deal, but it won't let me use the promo code

No network

Data gets used up

No internet connection

Resolved! Changing Plan Mid-cycle

Resolved! OMADM ERROR 6601

Resolved! $15.00 Plan

Resolved! Re: Transferring or Changing your Phone Number

Resolved! No Public network?

Resolved! payments due date

Resolved! Email account is not linked to my account so I am locked out????

Sim Card not received

Resolved! Need to change the credit card on file currently setup for autopayments

Resolved! Calling works for all numbers except one

Day 5 and No services after activation - SIM unreg...

Joining Public

Invalid Account Number - Must Be 13 Numeric Digits

Question re: $35/mo plan and porting number

What does it mean?