[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Cannot send/receive calls/texts.
Just returned from vacation in US. Purchased roaming add-ons while I was away. They expired on November 28th so I didn't extend them. Now that I am back in Canada I cannot make or receive calls or texts. I have no signal bars showing on my phone. S...
Payment voucher disappeared on activation
while trying to activate my account I used a 25$ prepaid voucher from the store. On the next step i had issues porting an old number, the site glitched out I gave up trying to figure it out.the next day i was able to sign in with my email but the vou...
Public Mobile Holiday Rewards - Deleted It By Mistake
Hi All, I think deleted the public mobile holiday rewards text, thinking it was a phishing scam. Is there any way I can trigger another text message? Thank you for your time. Kind Regards,Rachel
Resolved! Locked out of my account
Please help my credit card didnt go through automatically and when i tried to enter self serve i didn't remember my password
Payment reward
I have changed my plan today from $15 to $25.and my renewal date is 26th every month.my last payment done on 26th November 2021.i paid again $25 .so I want refund difference between two payment
Re: How does Holiday Bonus Data and 500 Minutes work?
@lostinspace wrote: As a gift, PM will give you 2GB of data and 500 minutes of International calling...all for Free.You'll get a text notification from PM and you'll have to text YES if you want them. They'll be applied to your account soon after yo...
Re: How does Holiday Bonus Data and 500 Minutes work?
Wanted to know if someone successfully saw the increase of addons in their self serve yet!! is all....
Lost all pictures stored on my phone
I travelled to the US and my phone went dead : I could not call or access any functionality. When I came back to Canada, I had to reset the phone. When the phone came back, I had lost some of my contacts and all my pictures.How can I get my pictures ...
Password reset
My husband has no way to access his account. No password, no pin...we need help setting up a new one or something. He is travelling to US tomorrow and needs to change his plan. Someone please help! This has been an extremely frustrating experienc...
Suggestion for dead air voice mails
Not sure if there is a better spot for suggestions but I find it annoying enough when I get several spam calls per day at times but it seems unnecessary in this day and age that I must then be notified of several voice mail messages that when I check...
Resolved! data amount
My current plan that I've had for about 8 months offers 1 GB and today I noticed it said I have 5GB of data. I didn't alter my plan at all. How do I address this as I don't want to be billed for something that I didn't purchase or approve?
Resolved! I would like to had 5 dollars to my account xxxxxxxxxxxxxxxxxxx
I would like 5 dollars add on to my public mobile Phone xxxxxxxxxxxxxxxxxxxx edited by computergeek541: phone number removed
Resolved! Top offs - when are they used
I was recently told to my delight that I can top off my account with talk minutes as well as data. As well, I was thrilled to hear that if the minutes and or data that you topped off with is not used by the end of your billing cycle, the amount remai...
Failed to login
I was out of country from 4 months and now trying to make the payment to activate number but failed to login
How can I speak with an actual human?
Hi! My husband is having trouble accessing his account. He doesn't remember even setting the account up so doesn't know his password or anything:( Is there a way to help him? He is travelling out of the country tomorrow and needs to add data and ...
Resolved! How does Holiday Bonus Data and 500 Minutes work?
So once i get the Bonus Data does that 2 GB expire? If it doesnt expire how does it work if it gets carry forward? So for example If my plan is 1 GB per month, once I exceed that 1 GB for the month, does then start chipping away at the 2 GB? Same wi...
Resolved! Did not receive SIM card
I got an email saying that the SIM card was delivered but I searched everywhere and did not find my SIM card, can someone help me with this please. My order number is 27598.Thank you
Resolved! 100 Minutes Canada-Wide Talk does not reset every month?
I have used public mobile for 2 months and only made an outgoing call for 6 minutes in the first month. My mobile data usage resets every month and I use up all my data for that month but my talk minutes does not.Is this supposed to happen? Let's say...
Phone not working
Have new SIM card on phone for 3 months, phone not working properly. Data glitchy. Phone calls can not be received, wheatger wifi or data on. Can it be a faulty SIM card?have other phone with same monthly and have no problems
Can't send MMS
Hi there, I'm having issues with my phone. I have a Umidigi A9. I've had Publicmobile on a different phone up until yesterday, when I changed (my previous phone suddenly couldn't sent SMS) so I got a new phone, new sim and new number. Had issues at f...
Resolved! US roaming package 10 day unlimited talk for $8
I am in the US on vacation. My unlimited 10 day US roaming unlimited talk plan for $8 just expired. I went to purchase another one like I had, but it does not appear to be available. Why….I need to renew this same plan now!
I can't recieve phone calls?
I started using public mobile a few weeks ago and I thought I had activated my sim card but I'm unable to receive phone calls. Does that mean my phone is incompatible or was there a problem with the activation?
