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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Visa Debit Card

So I had to get a new visa debit card and the expiration year is 2025, but when I make a payment it will only go to 2024. Called my bank and they said only public mobile can assist. Is there any way around this ?

Long Wait Time to Port Number from Koodo Prepaid

Hi Everyone - is it normal to wait a long time for the Moderator to assist with porting a number from Koodo Prepaid to Public? I have a SIM, but no response from the Moderator. Thanks in advance.

Resolved! Porting a Rogers number after a month of use of Public Mobile

I would like to try the service, so I bought a SIM and selected a plan that will allow me to check the service. I am planning to port my Rogers number in about a month from the start of the service. Will that be possible?Thank you,Ion

can't configure US roaming data

I'm in the US and can't use my data. Calling/voicemail works. The steps listed in the help menu to configure data with T-mobile don't seem to apply to my iphone - i.e. there are fields listed in the steps that don't seem to exist on my iPhone 6. Hel...

Resolved! My phone locked.

how to unlock my Invalid Sim card. Network Locked SIM card Inserted please! help.?

Resolved! how to reset my password and email

I have been trying to reset my password for like 3 hours, can you help

Resolved! How do you get notified of voice mail messages?

When I was with Virgin Mobile whenever someone left a voice mail message, I would receive a text advising that there is a message in my voice mail. But with Public Mobile I don't seem to receive any sort of notification whenever there is a voice mai...

Resolved! US data roaming for 10 days

Hello ..Added the wrong data add on to my account. How do I get a hold of an actual person to help with this?

Resolved! New SIM Card

Good morning: I ordered a new SIM card for my husband. Updated his plan. I received a message that the new plan would be valid starting May 21, 2019. I assumed that his old SIM card would still work but it does not. How do I get his new SIM card...

Resolved! Price plans

Some price plans were phased out. How do I make sure I don't lose the current price plan I have? Thanks

Resolved! Billing confusion

I am registered for Auto-Pay and it has worked since I originally signed up several months ago.However I logged in last night to my account and it showed the account plan was expired so I made a panic payment directly from my credit card.I am now sho...

Resolved! Referrals to old plans?

If I refer a friend to Public Mobile can they get the same old plan that I have or are they restricted only to what PM is offering as plans available today if they choose to activate?

Resolved! SIM Card not working

My new SIM new activation is not working. It says Invalid SIM Card. Network locked SIM card inserted. Not sure if I should just use new SIM ?

US Talk and Text

I renewed the 10 day add on for US talk and text and I added US data. My payment history shows that both have been paid for. But they do not show up in my plan details. Neither have worked. I tried contacting the Mod team with no reply. My US trip i...

same mobile number

I have just activated my new SIM card to public mobile but the number assigned to me is also using someone else too.How do I change my number.Please help.

Resolved! Phone shows "Emergency Calls only" after activation

Hi there,I purchased a sim card and activated it, I also received confirmation email, but the phone doesn't work, it displays "emergency calls only". Since I chose a new number, the chatbot said it should immediately work. Can you please help?Thanks

Data usage issue

Hi there! So I just had my plan renewed two days ago and have only used approximately 1 hour worth of data on my phone which is usually 200mB. But I just got a notification saying I’ve use 9500mB of data which is 75% of the total. And I know I haven’...

Resolved! SIM Card Order

Hi all, I was just trying to order SIM cards to get started, but the webiste didn't put it through saying that my billing address didnt match shipping address, however they still charged me. WOuld anyone direct me to whom i have to contact in order t...

Resolved! International add on

Hi, I just purchased the international calling add on only to find out that it does not work for the country I was after. Is there any way of having that money either refunded or transferred back into my account so that I can use it towards my next p...

Resolved! What is the best deal on a cell phone for 100.00

Can't send or receive SMS

Hey everyone, first time posting here I'm currently having a problem with my phone, Since about 11am ET time Saturday, I haven't been able to send or receive text messages. This is what I have done so far: - Restarted phone- Tried other SMS apps- To...

iMessage and Facetime not working

Please help! I've just switched from Rogers to PM. My iMessage and Facetime stop working. iMessage and Facetime used to work with the Rogers plan (Talk & Text, no data). I left the activation run overnight without luck. I've tried all the suggestions...

Resolved! Rewards not being applied

Hi, recently noticed my monthly bill increased by exactly the difference of my rewards plus tax. I logged in and checked the rewards tab and my rewards are still there but when I check the payment history the rewards are no longer being credited to ...

Resolved! Phone can make but not receive calls

Hi, I just signed up for Public Mobile with my Samsung XTE Fanfare, and transferred what was previously a home phone number from Fido to this phone. Although my new phone can make calls, and make + receive texts, it cannot receive calls. Does anyone ...

Unlimited international calling

I paid for 200 minutes international calling a few days ago and I am being told I do not have that added to my account. It has been paid for. How do I access it? I tried adding a 1 to the 10 digit number but still getting the same message.

Resolved! Problems with connectivity (new customer)

I got a friend onto PM and they're having some trouble, I think with the porting. I told them to write to the mods and thought I'd check here if there's anything else they can try. They switched from Virgin Mobile to Public Mobile in the last week. T...

Qs

How do I get help if I have a technical issue?

Resolved! Price change on $25.00 Plan to $30.00?

HiI am a new user and signed up April 5, 2019I am using the $25.00 Autofill plan with 500MB of data and a bonus of 500MB with Autofill I was hoping to get my wife on the same plan, she is currently using Virgin Mobile. I noticed that the same plan I ...

Resolved! Question about my recent charge from public mobile

Here is my account number: 1000000xxxxxx. Currently my plan was $10 per 30days no data, with autopay I have $2 credit each month. I used public mobile since Dec. 26, 2018. So far the autopay worked perfectly. From transaction history shown there is...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Visa Debit Card

Long Wait Time to Port Number from Koodo Prepaid

Resolved! Porting a Rogers number after a month of use of Public Mobile

can't configure US roaming data

Resolved! My phone locked.

Resolved! how to reset my password and email

Resolved! How do you get notified of voice mail messages?

Resolved! US data roaming for 10 days

Resolved! New SIM Card

Resolved! Price plans

Resolved! Billing confusion

Resolved! Referrals to old plans?

Resolved! SIM Card not working

US Talk and Text

same mobile number

Resolved! Phone shows "Emergency Calls only" after activation

Data usage issue

Resolved! SIM Card Order

Resolved! International add on

Resolved! What is the best deal on a cell phone for 100.00

Can't send or receive SMS

iMessage and Facetime not working

iMessage and Facetime not working

Resolved! Rewards not being applied

Resolved! Phone can make but not receive calls

Unlimited international calling

Resolved! Problems with connectivity (new customer)

Qs

Resolved! Price change on $25.00 Plan to $30.00?

Resolved! Question about my recent charge from public mobile

No texts in or out

lost phone

Public Mobile Screwed up the Transfer!

First Trip to USA w/NEW Data Plan

Re: HORRIBLE