[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Customer service.
Why does Public Mobile have no customer service?Tickets go ignored, there's nobody to call.I won't be recommending anyone else, that's for sure.Time to shop around.
Data add-on not showing up after purchased
Hi, I purchased 1g data add-on last evening, but it still not showing up.
Resolved! Order in which data is used
Hi everyone, I am just wondering the order that the data is consumed from the plans. There is:- the data that comes with your plan- then the 500 mb autopay bonus- the promo right now with the recurring 2 GB data for new customers- the one-time bonus ...
Resolved! new phone with new SIM
I have my new phone ready to go. Do I simply now insert my PM SIM card to actually use my new account?
US Roaming in Kona, Big Island, Hawaii
Hi, my wife and I purchased roaming add on on two phones while we were in Kona, Hawaii but it did not work. We turned on roaming and data but nothing. 1. Is there something else that we need to change on the phone to make it work?2. Can the charges b...
Resolved! MiM
I just upgraded my account, am I still eligible to receive the More is Merrier bonus?
Resolved! I am a existing customer
I want to know if my new Samsung Galaxy A52 5G is compatible with the Public Mobile Service.
Resolved! Plan upgrade
Hello everyone, if I upgrade my plan do I lose my referral and loyalty bonuses that I am currently getting? Thank you in advance,Lucas
Resolved! I paid for US roaming add-ons but not showing up in the my account
Hi,I paid for US roaming add-ons and the fund is added in my account. But in the account us-roaming service is not listed under myaddons.How do I know that it will work in US? Do I just go to US and turned the roaming on my cell phone and it will wo...
Resolved! Moving the SIM card
I bought a Samsung S10. It's on the compatible list.I migrated the working SIM to the new phone, adjusting it from Micro to NanoThe phone is not connecting to the network.I've rebooted, reset the SIM card, reset the network, tried cleaning the SIM ca...
REGISTERING
I paid up, installed the sim card then tried a phone call. A message came up saying I was not registered. What do I need to do to register?
Resolved! How to receive SMS message and make phone call when travel to Europe
Hi, Using a $35 plan. If I travel to Europe. For some online operations, I use multi factor authentication which send an SMS message to my phone. How to receive that SMS message? And possibly making phone conversation as well incoming/outgoing calls ...
New Customer Promos
So Black Friday “Second Month Free” ended yesterday and quite possibly the “2GBPROMO” did as well? At this moment in time there is nothing extra for New Customers? We’ve seen this before after Black Friday but only for a few days and then something e...
Transferred SIM to new iPhone and not working
Just transferred our SIM card from one iPhone to another (unlocked) and it’s not working. It’s says “iPhone is not activated. If this continues to call the carrier”. Can anyone please help?
Resolved! auto pay
Hi I just got renew on the date of the register credit card for auto payI noticed that the discounts for November had not been taken off from my payment please follow up with reply with text messageThanks Agnes
Resolved! How do I change my credit card information?
My credit card is expiring and I need to update my info for auto pay.I can't seem to find where to do that on the website.Can someone help me out?Cheers and thank you.
Resolved! Double paid by accident/refund?
I was trying to pay for my next top up however my wifi went out, I resubmitted my payment again thinking it didn't go through. Is it possible for my last payment to be refunded back to my payment method?
Resolved! rewards
I just referred my husband to public mobile and helped him to activate a sim card with my Refer Code. Just wondering when he will get his 10 dollars off and Auto pay 2 dollars off? He paid $25+tax online There is no deduction at all.
Resolved! Made a mistake
Well uh. Think I made a mistake. So a couple of months ago, I didn’t really want to get “promotional text messages” from Public Mobile anymore. So I texted “STOP” to the phone number 4911. Now that “More Is Merrier” is happening, I think I need to ge...
Resolved! Talk to someone
How do I talk to someone?
Resolved! where is the receip
in the public mobile website, where can I find the receipt every month. Public mobile supply the receipt ?
Resolved! Temporarily Moving
I will be living in the United States for 6 months (From March to September). Am I able to add on a US plan (and put my Canadian one on hold)?
Re: How do I pay my phone bill?
Can i pay etransfer
It’s BACK! $70 Plan has returned but this time with 20 GB of Data!
Look what materialized over night almost as though PM remembered that today is my third anniversary here as a customer! It wasn’t there yesterday but is today. After bumping the $70 / 15 GB plan down to $60 recently that made room for a new $70 / 20 ...
Resolved! Add-Ons
I purchased add-Ons for U.S usebut it doesn’t work I can’t use my phone in U.S
