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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Hello

Hello community! I would like to know if it's possible to get a specific phone number. I used to own the number and I had gotten it with public mobile. The number is currently out of service. Thanks for the help!

Resolved! Plans

I have had a $50 plan for at least 3 years but its not giving me US/CAN unlimited longdistance , can you help

No incoming calls after porting from Freedom -> Public

Hello, Did reply YES to old sim text message, outgoing, text, data all works find.Incoming calls not coming or doesn't even start calls when called to my number.issue as stated on title, please help.

Resolved! AutoPay Failure

Good morning everyone, This morning I received a text from PM stating that my “plan did not renew because we did not receive your payment.” Going into my account, I found that it was suspended. I am set up for AutoPay, which has worked correctly for...

Resolved! Payment timing

Why are my payments now taken on the 28th instead of the 3rd. This month I have paid twice which messes with my budget.

Switched to a different provider and trying to access account/billing statements

Resolved! Switched to a different provider and trying to access account/billing statements

Hello! Unfortunately I was in dire need of a new phone after getting water damage on my old one. I ended up switching to a different provider 6 days ago. I am trying to log into my Public Mobile account and it seems like I can't. I have tried using t...

Resolved! Data-only plans?

I was wondering if PM has or bringing-in any data-only plans?

SIM card sometimes not found in iPhone 13 Pro

I just got the new iPhone 13 Pro on Friday, and I'm having issues connecting with the SIM card. Most of the time it works fine but sometimes the network disappears and it says either "SIM card failure" or "No SIM detected." Sometimes restarting the p...

Pin code

Trying to get a new pin code for my account gets an email then clicks the link given fills out all that is asked but it won’t let me submit got to be a better way to get things done

Resolved! Cell towers settings

Hi, My phone is constantly switching between 3 cell towers at work (I used the Netmonitor app). Because of this, I have a very slow internet speed and a battery drain issue. Where should I write to solve this problem?

Payment

I bought a $5 add on Sept 24, 2021 It was paid with my credit card but there was also $20 taken out of my card wondering why???my payment not due till Sept 30th

Resolved! Locked Out

I'm locked out of my account. Says to contact Public Mobile. Who do I contact to have my account unlocked?

Resolved! Lost data

My plan includes 3gb of data, everytime I renew my plan I get a message that says I've used 75% of my data and it shows 2g left. Why are you taking my gig of data and how do I get it back?

Out of cel range and callers not getting through to my voicemail?

Recently on a trip and while I was outside of cell phone coverage people told me they were not getting through to my voice mail and able to leave me a message? Is this normal on public mobile as this was not the case when I was on Telus. They always ...

Resolved! Service Glitch ?

So today i tried to make a call for parts I needed . Local call . it failed ... I tried about four times and they all failed . Then I tried to call home to landline and four attempts failed . Had three bars. Such is life ,but the part that conce...

Resolved! Re: friend referred

I received a text this text Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has left us. See the details at https://selfserve.publicmobile.ca But my friend hasn’t left public mobile s...

Resolved! Change plan before reactivate

I suspended my plan for 2 1/2 months.Before reactivating the plan I wanted to change it. The payment page did not allow me to do so The screen page demanded full payment for the plan at this I cannot use.I wanted to change the plan to reduce my costs

paiement en double de mon forfait

Account # dropdown

Upper right on page, under My Account " logged in as ******* | Balance: $2.00 | Logout Account # ". After this shows a drop down with the account number. It looks like it was designed to show other account numbers if linked? If so, how do you d...

Resolved! VoLTE and US Roaming

Hi all, I realize and understand that PM currently does not support VoLTE here in Canada, but looking to understand what will happen with US roaming on US carrier networks with 3G decommissioning starting in January 2022. https://www.fcc.gov/consume...

Resolved! 2gb bonus

Hi, I activated my account today. Actually, the clerk activated my account. I asked him to use the promo code, it appears he did not. Any way to retro this promo, since I've just signed up today? Thanks

Resolved! Transferring number to another service

Hi, how to ask the public mobile to send authorization sms for transferring a number to another service provider? I am waiting for the sms to come in but still no sign.and how to talk to a customer rep? thanks

Resolved! Public mobile international network coverage

Does public mobile has networks in Countries outside Canada? Like for ex . Dubai, Abu Dhabi or India if travelling internationally? Can we expect incoming text or calls to work?

Resolved! Uk minute package

Does this include Ireland ?

Resolved! Forgotten self serve email

How do I change my self serve email when the old one is no longer valid?

No minutes available?

Hi, I've got $26 in available funds on a $15/month plan. My next payment is due only next month. I have an active add-on for Canada-Wide calls. I can't make outgoing calls. Any idea why? Thanks!

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Hello

Resolved! Plans

No incoming calls after porting from Freedom -> Public

Resolved! AutoPay Failure

Resolved! Payment timing

Switched to a different provider and trying to access account/billing statements

Resolved! Switched to a different provider and trying to access account/billing statements

Resolved! Data-only plans?

SIM card sometimes not found in iPhone 13 Pro

Pin code

Resolved! Cell towers settings

Payment

Resolved! Locked Out

Resolved! Lost data

Out of cel range and callers not getting through to my voicemail?

Out of cel range and callers not getting through to my voicemail?

Resolved! Service Glitch ?

Resolved! Re: friend referred

Resolved! Change plan before reactivate

paiement en double de mon forfait

Account # dropdown

Account # dropdown

Resolved! VoLTE and US Roaming

Resolved! 2gb bonus

Resolved! Transferring number to another service

Resolved! Public mobile international network coverage

Resolved! Uk minute package

Resolved! Forgotten self serve email

No minutes available?

Data to up

Cannot login {"message":"Unauthorized"}

eSIM or SIM card

Is Oneplus 13 Volte compatible?

Issue with the number transfer

Rewards