Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
There was an option online to port my phone number over from another provider when I first signed up but I chose to get a new number. Now I'd like to port my phone number over. Is there an option to do that in My Account online? If not, how do I cont...
Just purchased this for my senior mother in-law thru Walmart. We liked the base and big buttons. It operates at 3G frequencies 850/1900/2100 Mhz. We do do not need it for data -- voice only. The list of compatible phones did not list any Jethro ph...
what do I do, bought from shoppers drug mart
I had a phone die days before I changed my plans. I bought a new cheap phone that doesn't support 4G/LTE at all. On the $13 plan I'm not getting any data at all. the 250MB appears on my account but I can't send MMS at all or use the internet while...
Um... all of a sudden I get a txt msg saying I'm at 75% of data...okay. So I check out my account and the 500mb that was offered with my plan is gone? What kinda BS is that? I'm moving tomorrow and need that data to help with my trip. And I'm not pa...
Hello,I have been trying to activate a new account for my son for the past two days. It seemed the original account set up was successful as I was able to proceed to the page to choose a plan. When I tried to add a voucher for the plan we chose, I re...
Hey everyone. Any tips or tricks to getting my bill down quickly? I love the idea of a $0 bill. Lol!
Just purchased a Umidigi F1 Play from Amazon.ca. I can send and receive calls and texts but I can receive Data. My plan has 4G, the phone also displays only 3G.As far as I can tell everything points to Telus,Mobile Data is tunerd on,Prefered Network ...
Hi. I tried to port my phone but was not successful. Kept saying error so I tried several times. The Pre pay was set up several times as well. The following day I went to a store to have it ported. But they will not accept my old number. So I got a n...
I did not get the usual text reminder that my next payment was going to come off my credit card. Usually I get one about 2 days before the payment.It didn't really matter to me, because I keep track of when it comes out, but some people need the fri...
I am using a Sumsung phone and just set up account and inserted SIM card in phone and now it says Network Locked Sim Card Inserted. Why is this happening ? The phone is an unlocked phone. Can anyone help ?
I purchased 2 vouchers ($5 each) from Loblaws to top up my account but I keep getting the 'not valid' reply. I tried to add them using *611 and also through my Public Mobile account online but to no avail. I assume from trying multiple times to add m...
Hi,My husband tried to add 2 vouchers to his account.both vouchers are invalid with no help from public mobile. This is his work phone number that he had not been able to use for 2 days. With no number to call public mobile. What are we supposed to d...
Is there a certain time of year when Public offers special plans or rebates?
I have a sonim xp 7700 and no access to mms. I should have that as part of my plan. I've tried several ideas that have been posted with no success.
Have a Iphone 8..$25 plan..no internet for past month plus..have full alotment of data to use..with wifi off shows LTE/3G..try to connect to any webpage says no internetHere are my Settings:Cell data - onCell data options - Enable LTE - on , Data Roa...
Why can't I add my payment voucher to my account
I have a "SKY_Pro_Selfie_V06" device - a Google phone pre-loaded and pre-configured with tons of bloaty Google junk - I'm using it for a while but I'd prefer to not root or firmware mod the device because it'll be given to my tech-dinosaur parents on...
I signed up for 10gb of data every month for $50. The last two months I’ve only been getting 8.5. I asked the employee at the kiosk and he told me he couldn’t help me but to ask the community to help fix this for me. Please help!
When I click on my rewards, it keeps coming back with error when loading. May explain why my rewards are not reflected in my $25 bill - the autopay and loyalty bonus not reducing my monthly bill. Appreciate assistance on how I can get this corrected....
I am transferring my company number to Public Mobile, but very nervous about doing so on our company number because that will compromise the business if it doesn't work out. Is there somewhere in this forum where there is a clear step-by-step instruc...
How can I delete Voicemail Function with PM plans?I would like the phone to keep ringing instead of allowingthe caller to leave messages. I never read messages.I used to be able to request Chatr to delete the function.
Hi, I hope that this is the right forum to post this message. I'm about to sign up for a PM accoount this weekend. If anyone is interested in gaining a referral, please PM me your referral code.. Thanks,
I am on the $10/30 days plan and has been on Autopay, and the payment was automatically deducted with no problem until this month. The July is not processed, and my account is now disunabled. I tried make a one time payment with the existing credit c...
cant log into account. Need to renew plan.Cant verify email when press forgot password.email is xxxxxxxx@gmail.com. Need to renew plan mods ffs help me out Edit: email redacted by will13am. Please do not post personal information in the public foru...
I purchased the wrong data add on, could I get a refund for it to purchase the right one?
Hi guys I need help with the process to switch companies I ported my number from telus to public mobile, I went to the process I choosed the plan and after i got a error, I got charged the monthly plan by public mobile on my credit card, but I couldn...
I had switched over to Public from Freedom Mobile yesturday and I still do not recieve calls, text and I'm also not able to text most of my contacts. I am able to make a few outgoing calls. How can this be rectified?
I tried to clear all cookies and cache and nothing has worked. Keep getting the same error.
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