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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Only with Canada Wide Minutes a possibility?

I would like to have 1G of LTE data.I do an occasional voice call, say about 20 local minutes in a month.I don't call outside of Victoria.Do you think I can use the Data Only plan and buy 500 Canada Wide minutes each month, or does Data Only really m...

Change plan to 15$

Hello how do I change my plan to 15$ per month ? I am under quarantine and phone is suspended as I was under 45$ plan . As soon as I can leave the house I will buy add on and change . Thanks Daniel Fedyk . My # 1************ Edited by ShawnC13 Remove...

no calls messages but mmsm only

Well I have only multimedia messages and internet no tax normal tax or calling in and out look at my account you could see the usage it's been quite silly

Resolved! Error while creating account, can't create, can't set password

There was an error when creating my account, a second attempt told me an account already existed for that phone number. When I try to use the "forgot password" link, it says "Sorry, we’re unable to verify your email address". Any ideas how I can gain...

Resolved! 2 Cards Have Rejected Public Mobile Payment, So I called One Of Them...?

Hi! The card that I have been using to prepay PM all along now keeps declining the payment. Since I have another one now, I tried it, and was rejected by it also. I have just spent a lot of time with the card company, and I may have found the problem...

Changing port

Hi, I already have a sim card from freedom mobile and I want to change it to public mobile without changing my phone number. Can I do that? Do I need to order a new sim card? How can I be sure my phone number does not change?

Resolved! Changing my plan

So, my credit card expired and I was due to renew my plan. When I went in to the self-serve portal, it was not working properly. I wanted to change my plan to something better, as my old plan is no longer worth it. - my old plan was $75 for 90 days ...

Suspended but quarantine by Virus

I have 18$ on my account but suspended, could I get 4 days grace as I need phone as I will be unable to go the bank for anot4 days and not set up on auto pay . Please need help thanks

Mysterious Automatic Top-Up Charges Not Initiated By Me?

This is a strange issue and I'm not sure what to do about it. I keep getting random charges from Public Mobile, not initiated by myself, that show up as Automatic Top-Up charges. The amounts for the last three months since December have varied. I am ...

I need to find my IMEI or serial number.

Lost my phone Thursday while grocery shopping. Searched high and low for it and alerted the store in case someone turned it in. I also filed a police report but was wondering if either my Serial # or IMEI # is logged somewhere with Public Mobile. I h...

Paying for subscription

I am on autopay since last Year (2019). Just wondering why Public Mobile decided to suspend/cancel my subscription to my chosen plan. Please advise.

How to register my sim card replacement?

I've been with public mobile for about a year. Started having issues with my iphone 7plus saying no sim. Was able to reset it a few times. Doesn't last long until problem returns. Touch screen doesn't work properly when this happens. I just bought a ...

Data Usage

I haven't used my complete Bonus Data and Still it used partial of mf my 4G Data Why it is hapenning

Resolved! Cancelling US Roaming addon

Hello,I added US Roaming to my account over a week ago. It was to be used during our vacation to Florida that for obvious reasons didn't happen. I would like to either park that add-on for a later time or have the $20 (cost of it) go towards my nex...

Resolved! Payment

I paid for my plan. Now it shows Online lass than what I actually paid. My bank shows $145.77. And public mobile shows a payment of $135.00 what do I do??

Resolved! $5 for a Public Mobile sim card.

Don't know when this started but on Public Mobile's website sim cards are $5 now. No idea if this is for limited time only.

Resolved! Existing phone

If i switch to public mobile from virgin mobile do i lose my contacts, gallery etc?

Resolved! Data

How do I get the free data due to coronavirus

Resolved! $15 plan with Unlimited Incoming Calls-need clarification

For the $15 plan, you get 100 min Canada-wide talk time and Unlimited Incoming Calls. Does it mean when your friends call you from the States, it is FREE ie there is NO charge for you and no minutes will be deducted from your allowable 100 min Canada...

Resolved! Is there somewhere I can see when my plan started?

As the topic asks, is there somewhere in my Account where I can see when I started the account?My wife can claim some of her cell phone usage as a work expense, but I can't remember when we started her Public account, thus don't know how much we paid...

Resolved! Public Mobile compatibility with a Nokia 4.2?

Hello,I was looking at buying a new, unlocked phone outright and was thinking about the Nokia 4.2.The PM website doesn't list the 4.2 under the model numbers (unless I just can't see it), so I'm just wondering whether it'd be compatibile. Here's the ...

Phone has no service when at home, why?!

Hi there, I bought my son a second hand Samsung s7 edge yesterday, we took his public mobile sim card from his old phone and put into the s7. However, it says there's no network connection, when we are home. When we go in town, his phone works fine. ...

Please Make Private Messages Threaded

Like the Subject Line says.PMs currently can be viewed as SENT or INBOX, but a threaded view would be more useful in most situations.

Activate Sim card

I have attempted to activate my Sim card all day. My credit card company says they are accepting the pay but public mobile is not. Help

Resolved! BC 811 - Network Disconnects

Called 811 for Covid19, hold times are crazy and are estimated at 2.5-4 hours. Cellphones disconnect after 2 hours as per network policies. 2.5 hours of my life gone and no other way to contact to them. Lost my place in line and can’t even get throug...

The problem is I don't have any record of my profile so my acct information does not match.

The problem is that I don't remember my profile information. The system says that it does not match.

I have never accessed my acct and now I want to and now the information that I enter doesn't seem to

Can't add my new credit card

My credit card get refused by Public Mobile site when I try to add it to my account. I tried many times two days ago, and again today. On the web portal of my bank I see that Public Mobile transactions (for an amount of 0$, since it is just to check ...

Resolved! Gratuitis US addon

Thank you public mobile for offering the gratuitis US add-on during the Covid issue. As I'm not working presently I can't afford to pay for this option. There seems to be 5 roaming packages available with or without data for example. Which package w...

Resolved! Re: Number transfer in Self-Serve impacted by ongoing maintenance

Just activated my SIM card today. Unable to submit a ticket to port my number from PC Mobile Prepaid service. Went through all the steps mentioned but somehow the system does not recognize the temporary Public Mobile phone number that I selected whi...

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