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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Beginner’s Guide to the Community

I need to speak with service agent

Tips, Tricks and Savings.

SAVINGS, TIPS, TRICKS AND THINGS TO KNOW Underlined items are links!Some listings may only pertain to $15 plan only. Any PlanSavings/30 Days/RecurringSavings/One TimeOther Savings Tips & Things to Know Comment Auto-Pay$2 Start ...

Sim card swap - confirmation email not sending.

I recently lost my phone, and got a new SIM card to replace my old one. I've tried multiple times to do a SIM swap, but I keep getting an error right before getting a secure password by email ("Oh no! looks like something went wrong" error). I don't ...

Resolved! Promo

My phone froze when I was activating my account, and my extra 2gb of data for switching providers wasn't added to my account, I didn't know that until today when I checked my account to see my payment date, I tried to add the promotion code and it's ...

Data

Paid for next month of service but data did not start at zero it just stopped

Plan expired, renewed no data

My plan expired then i added funds which renewed the account but now there's no data with the plan for the same $75/90 days. Can I get my data back?

We need Public Mobile App

I have been using Public Mobile before, then Lucky and came back to Public Mobile. I realized it is really hard to track down data usage. I tried many third party apps to track down usage, but these sometimes show inaccurate data. Lucky and Chatr bot...

Resolved! Limits on Unlimited Calls

I tried to call someone from my car today. Public Mobile informed me that I have already used up my available time and couldn't place the call. The recorded voice suggested I buy more minutes. This has never happened before, it is only the 8th of the...

communiction problem

HiI purchased $20 adds-on to be able to have roaming for me phone while i am in The U.S., but apparently it is not working. Any suggestion ? Tnx

Plan change

Need to change my plan but having issues with the "plans" page, trued refreshing and deleting cache and cookies, still a no go

Port number out but keep account and then choose new number

Resolved! Port number out but keep account and then choose new number

I want to port my existing Public Mobile phone number to another provider but keep my account and my monthly discounts and then choose and new number. I'll be giving my SIM (with new number) to one of my kids. Is this possible?Thanks

Resolved! Addons purchased but not showing up

Hello, I purchased some extra data but it's not showing up anywhere on my account and Im still out of data. Anyone know if it will show up on my next renewal or if it should be active right away. Thanks

I

Resolved! I

I forgot my self serve acc

Data exemptions for B.C. firefighters

Out in the field tracking weather, Fire and crews. I find myself burning through alot of data I think during these times of state of emergency the people fighting the fires should be exempt from data use. And not just for weather and fire tracking bu...

Resolved! Reward & Text Msg Confirmation

I had a pleasant surprise when I checked my Rewards and noticed a $2 credit (This is in addition to my Autopay $2). Upon further reading up on the awards process; I read that I should have received a text msg notification.....which I didn't. So, any ...

Puk code

Resolved! Puk code

So I put a sim pin on my SIM card cuz my ex gf kept creeping and she put the wrong code in to many times and it’s saying I need a puk code... PLEASE HELP!!!

How to change sim card using email

I lost my phone, got a new sim card, trying to change sim card via email it does not allow me the system accepts via phone (but I donot have the phone!) via email stops and say go back to login! tried many times but not successful. Not sure how to fi...

Resolved! Autopay

Why does my account show "Plan Expired" the day before the autopayment will occur?

Some texts not being delivered + some calls going straight to vm t

Resolved! Some texts not being delivered + some calls going straight to vm t

Hi! I've had my plan no problems for a few years now but suddenly text to certain numbers aren't delivering (but I can receive texts from them). They are all sms texts but other sms texts send, and they are also a 709 area code where I am 250, but ot...

Resolved! Reactivating account and swapping SIM card-neither is working

Hi-my daughter lost her phone so we suspended her account. Today I picked up a new SIM card so I'm trying to reactivate her account and swap the SIM. I can't get the account to reactivate-getting an error message about payment being due (it's set up ...

Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice mail

No recording on voice mail. Only out going calls work. Can't find tech support phone number or link. 611 was no help. Thanks for your help.

Handset + SIM Order still not received

Hello PM community, I recently ordered a refurbished handset and SIM card from the Public Mobile website on July 26. 10 Business days have passed and I have not received and email letting me know my device has shipped and I have not received the devi...

Does any one have screen prints of the 4 steps of the activate process?

I have a new referral and would like to show what screen she has to put the referral code into. Some new customers want to do it right the first time and are a bit timid of the steps. Would be nice if we could show a pic of where it goes. The old way...

Resolved! Re: The Guide to Headache-Free PM Signup

I just sign up at koodo and my number never got ported and my pin doest work there. I was talking to my old provider and they said you guys need to resend the port number.

Resolved! Idea for listing Pre-Owned phones

I was looking at Public Mobiles Certified Pre-Owned phones and noticed a lot of them are currently Out of Stock. Of the ten phones listed there are only five available to Buy Now. I was wondering if there’s a filter that could only show in stock it...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Re: Beginner’s Guide to the Community

Tips, Tricks and Savings.

Sim card swap - confirmation email not sending.

Resolved! Promo

Data

Plan expired, renewed no data

We need Public Mobile App

Resolved! Limits on Unlimited Calls

communiction problem

Plan change

Port number out but keep account and then choose new number

Resolved! Port number out but keep account and then choose new number

Resolved! Addons purchased but not showing up

I

Resolved! I

Data exemptions for B.C. firefighters

Data exemptions for B.C. firefighters

Resolved! Reward & Text Msg Confirmation

Puk code

Resolved! Puk code

How to change sim card using email

Resolved! Autopay

Some texts not being delivered + some calls going straight to vm t

Resolved! Some texts not being delivered + some calls going straight to vm t

Resolved! Reactivating account and swapping SIM card-neither is working

Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice mail

Handset + SIM Order still not received

Does any one have screen prints of the 4 steps of the activate process?

Resolved! Re: The Guide to Headache-Free PM Signup

Resolved! Idea for listing Pre-Owned phones

Cancel my subscriptionto

New SIM order

Do I need a new sim card

Porting in to Public Mobile

what is my subscription