[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Network down Monday Nov 29, 2021
Has the network been down parr of today in Montreal area?Is part of it still down for some users at this moment in Montreal? 6:12pm
Resolved! I only have 49 and won't lete use my card
What should I do ?
Resolved! How to change plans?
I'm trying to upgrade from a 25/mo plan to the 35/mo plan, but I'm not able to. I also want to take advantage of the cyber monday deal of 2 extra GB when purchasing a plan of 35+/mo.When I click "Change Plans" in the "My Account" page, it brings me ...
Resolved! Exceeding talk minutes on limited minutes plan for 911 calls
Hello, I have three possibly related questions: A]I am currently on the 100 talk minutes plan per month. If I exceed my talk minutes, can I still place a 911 call and possibly receive a call from 911 if they need to call me back to confirm anything. ...
Resolved! Data speeds Nov 2021
Hi all, It's clearly noted that PM provides mobile data services on the Telus LTE network but throttled to 3G speeds....I believe it's up to 3Mbit/sec up and down. Being a new subscriber since September with a new handset I wanted to see what actual...
Resolved! Deleting my account
How can I delete my community account?
Resolved! Is Public Mobile service down?
Is Public Mobile service down in some areas? Service is down for me in Vaudreuil.
Add on / Auto Pay
Hi, I just purchased an add on for international travel. I topped up my account with the appropriate amount of $$ and now show as having $20 balance - I am on auto pay & my monthly bill is going to be due while I am travelling. Will my monthly bil...
Resolved! Rejoining
I had an account and a sim card with Public mobile. I used the services for many years but found a better offer for more data.I changed providers.I tried the new provider for a month but wasn't satisfied with the coverage.I would now like to rejoin P...
Resolved! Porting problem.
Can't receive calls.It's been 2 days since the port initiated.HELP ASAP.
My text messages are not working
Is there a customer service number or tech support number. I just set up and activated and cannot receive or send text messages
Resolved! Overcharged
I overcharged my plan. I want my one payment money back.
Time to do something about the PM spam problem on this forum
@CS_Agent The amount of PM spam on this forum is way too high. It is time to start being proactive instead of reactive. Saying "we can't do anything about it, just report it" does not cut it. Other forums that use the same platform (Khoros) have im...
Unable to set voicemail access number on Samsung S7 phone
Hi! Everytime I got a VM, I wasn't able to retrieve it by pressing 1 since the VM access number was not in the phone setting but I always get an error when trying to set the voicemail access number to 306-580-4001 which is the access number for my c...
Resolved! Need to reactivate account to switch service providers
I need to reactivate my account in order to switch service providers. Is there any way to temporarily reactivate without needing to pay for another month? Thanks!
Issue with receiving calls and texts
I can receive texts and calls from some people but not everyone. For instance, my bank has been trying to call me or send me an authentification code for ages, and the text/call never arrives. I thus haven't been able to log in into my banking app fo...
Resolved! Is there a way to get the bonus data for existing customers?
I could use the 2GB bonus data. However it seems it only applies to new activations.
Re: Beginner’s Guide to the Community
Create account
my cell number is being used by someone else
My cell number is being used to call a phone in NS. I have a limited plan and there is a person using up my 50 phone minutes per month. How do I get rid of this? They are using my cell number.
Resolved! Unlimited Talk Canada Wide But No Minutes?
How is This Possible? I Pay My Phone Every Month On Time and Pay for Unlimited Talk Canada Wide and Unlimited International Texting. How is It My Phone isn't Working & Is Saying Repetitively That I'm Out of Minutes and Need to Add More When I am Payi...
Resolved! Re: Account number
I want my public account number
Resolved! Competitors or Public Mobile still?
Hey guys, hope you are all having a good weekend. Now, we all know they're competing companies out there. Such as one that rhymes with 'matter'. My question is this: Should someone switch to a competitor or stay with Public Mobile?
Data internet speed
Hi guys, has anyone noticed any problem with their internet using data nowadays because mine becomes really slow or stops working, then I have to turn data off and then turn it back on
Resolved! picture messaging
I need someone at public mobile to confirm for me that my plan includes picture messaging and does data need to be turned on on my phone to recieve pics. Turning data on is the only way I recieve them, even if I'm connected to my home wifi. I don't b...
Resolved! Trouble activating and porting
having issues with the sim not activating...Let me begin by saying that I have had PM on my phone for 3 years now and have had zero issues.I managed to talk my wife into it and she purchased a new phone with the intention of porting her number from T...
Resolved! Cannot log in to SelfServe after porting out
I successfully ported out to another carrier, and now cannot log in to my PM SelfServe account. Is this the expected behavior?If so, how am I supposed to disable autopay?
