Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased 2 vouchers ($5 each) from Loblaws to top up my account but I keep getting the 'not valid' reply. I tried to add them using *611 and also through my Public Mobile account online but to no avail. I assume from trying multiple times to add m...
Hi,My husband tried to add 2 vouchers to his account.both vouchers are invalid with no help from public mobile. This is his work phone number that he had not been able to use for 2 days. With no number to call public mobile. What are we supposed to d...
Is there a certain time of year when Public offers special plans or rebates?
I have a sonim xp 7700 and no access to mms. I should have that as part of my plan. I've tried several ideas that have been posted with no success.
Have a Iphone 8..$25 plan..no internet for past month plus..have full alotment of data to use..with wifi off shows LTE/3G..try to connect to any webpage says no internetHere are my Settings:Cell data - onCell data options - Enable LTE - on , Data Roa...
Why can't I add my payment voucher to my account
I have a "SKY_Pro_Selfie_V06" device - a Google phone pre-loaded and pre-configured with tons of bloaty Google junk - I'm using it for a while but I'd prefer to not root or firmware mod the device because it'll be given to my tech-dinosaur parents on...
I signed up for 10gb of data every month for $50. The last two months I’ve only been getting 8.5. I asked the employee at the kiosk and he told me he couldn’t help me but to ask the community to help fix this for me. Please help!
When I click on my rewards, it keeps coming back with error when loading. May explain why my rewards are not reflected in my $25 bill - the autopay and loyalty bonus not reducing my monthly bill. Appreciate assistance on how I can get this corrected....
I am transferring my company number to Public Mobile, but very nervous about doing so on our company number because that will compromise the business if it doesn't work out. Is there somewhere in this forum where there is a clear step-by-step instruc...
How can I delete Voicemail Function with PM plans?I would like the phone to keep ringing instead of allowingthe caller to leave messages. I never read messages.I used to be able to request Chatr to delete the function.
Hi, I hope that this is the right forum to post this message. I'm about to sign up for a PM accoount this weekend. If anyone is interested in gaining a referral, please PM me your referral code.. Thanks,
I am on the $10/30 days plan and has been on Autopay, and the payment was automatically deducted with no problem until this month. The July is not processed, and my account is now disunabled. I tried make a one time payment with the existing credit c...
cant log into account. Need to renew plan.Cant verify email when press forgot password.email is xxxxxxxx@gmail.com. Need to renew plan mods ffs help me out Edit: email redacted by will13am. Please do not post personal information in the public foru...
I purchased the wrong data add on, could I get a refund for it to purchase the right one?
Hi guys I need help with the process to switch companies I ported my number from telus to public mobile, I went to the process I choosed the plan and after i got a error, I got charged the monthly plan by public mobile on my credit card, but I couldn...
I had switched over to Public from Freedom Mobile yesturday and I still do not recieve calls, text and I'm also not able to text most of my contacts. I am able to make a few outgoing calls. How can this be rectified?
I tried to clear all cookies and cache and nothing has worked. Keep getting the same error.
I changed my plan from $15 monthly only 100 minutes talk time 250mb data, and only 100 texts, to $25 monthly unlimited talk time and texts and 500 mb data, but now it seems to say no long distance number when I called a local number
Hello, Is there an ''unlimited US talk add-on" to the $25 or $35 plans?? Thanks,Rod
I have a sim card and I'm trying to activate it and port my phone number. The form that allopws you to port, and asks for the account number of my prior carrier and other relavant phone information, will not let me input the serial number of my phone...
Hi. I just switched to the 25$ 500MB + 500MB on autopay plan, looked like I could save 10$ over my 1GB 35$ plan, but now my Plan Details page shows this... there is no data in the list of features... Is it a bug and I'll actually get the data, or is ...
Hi, I just started a new month and my data usage stats don't make senseI shouldn't already have used any of the the flash sale 5GB bonus data but the websiteis showing that I have. Any help would be appreciated. Data & Add-OnsAmount Used500MB + 500...
I signed up for PM while my cell phone number from rogers was inactive. I then got the card in the mail and realized i had to reactivate my number before porting. Now it doesn't work, what do i need to do?
I received a call but couldn't pick it up. Cant find it on my phone's call log. (Already was aware of this issue as I checked Missed as well as All calls log) Now when I checked usage history on PM's self-serve its also not there. (May be because it...
Hey there,I tried to activate my PM Sim today with voucher as a payment option as I don' have a canadian issued credit card. During payment checkout, the website froze and finally terminated with an undefined error. When I now try to go through the a...
Hi there, Im having a problem with my account and my sim card. For some reason the sim card cant be read on any phone and I dont have a line and im not able to recieve messages or make calls, if someones calls me, the call goes straight to voice mail...
Hello, I was setting up my account for the first time and noticed the message to come to the forums if I wish to change my phone number. Since this was a former koodoo account or something along those lines... Anyways, the phone number I would like i...
The self service shows my plan expired even though there is money in account. Why did it not take the money and keep plan going ?
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