Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
For the old $10 plan (i.e. 50 Can-wide minutes, 50 text), I have a few questions: 1. Are incoming calls considered the same as outgoing calls? That is, whether a call is incoming or outcoming, it gets subtracted from the allotted 50 Can-wide minutes?...
How long does it take for plan to change over to new one?
Hi, My current plan ($120/3 month - Fall 2016 promo) was paid at the end of October and the next billing should be January 2021. However, my next billing is showing to be more than double the amount of my plan ($246). Why is this? Will i be paying $2...
I am with public mobile. My question is if I port to another company and want to come back can I use the same SIM card? And will I have the same account or do I have to start from scratch? My number is being ported to Virgin - I upgraded my phone but...
Hello, all.I activated on a new plan earlier today. During activation, at the choose number phase, I saw a number that I liked, selected it, and proceeded to the next phase. But then I accidentally hit the previous page button on my mouse (probably b...
The **bleep**ing login page isnt working, I need to log into my account to update my credit card and this piece of **bleep** site wont log me in.Not an issue with my computer or browser. What else can I say? I know its a discount service but the one ...
Due to a deal I couldn't refuse, I'm going back to virgin mobile for a little while. I ported my public mobile number, but then tried to login to public mobile and received an error that varies, but keeps locking me out. I'd like, at a minimum, to d...
Hello, just wanted to know if I bought a new PM SIM from a Koodo Store, shows "invalid SIM' when I tried to activate it online, and when I brought it back to the store, they wouldn't change it for me for free, I had to buy a new SIM, can I report the...
While trying to set up my credit card was charged 4 times, account does not exist. Where do I get help and potentially my money back. It kept saying credit card was declined.
Hi everyone, My phone seems to have slipped out of my pocket today The Toronto Police apparently don't take reports for lost phones and say "please contact your service provider." How/who do I contact? Has anyone ever gotten a phone back with the h...
I just bought a sim card from london drugs and when i typed it into the activation field in PM, is shows "Invalid Sim". does anyone know how to solve this?
Recently my father passed away and it used to be him who used to pay for my sim. I would like to change it into my account right now. I tried multiple times to log into my father's account but since it is his account, I couldn't because I don't know ...
My son's phone number which he has been a long-time customer with this sim card suddenly showed "sim not provisioned." Discovered after switching it in phones, turning off and on etc. Finally we checked the sim card number on the account page. The si...
Hello, my plan recently renewed, and ever since then, when I use data, it uses my plan's data, not the Holiday add-on data. I still have about 1gb of data left from that add-on, but I do not know how to use it. Thank you for the help.
P.M. doesn't recognize my email or ph # to sign into my account.I can dial 611 and get my account balance. Not sure what I'm doing wrong.
I don't remember my pin wondering if there are others to retrieve it back please thank you
Hello first time here and I need to pay my account can someone one help me please
Please I can't top-up my voucher
How does the boxing day deal work? Is it 5gb bonus data on any plan permanently? Just curious if I should switch / close my other line and add it or activate it as a new line. $45/month plan is what I have currently on a seperate line.
Can I take the SIM card from my galaxy 8 phone and use it in my iPhone 11?
I do not make a lot of phone calls.. maybe one each month. However, I receive on average 1-2 Spam calls per day. I block these but is there another way to prevent or deal with these?
Hi, this question is more "out of curiosity". Whenever I check my voicemails, there is an added entry afterwards that says "Originating Location = All". I verified and can confirm that this entry is NOT added to my minutes. Just curious what this ...
I was applying my holiday rewards but noticed my account was suspended. History shows my autoplay plan has never gone wrong. Today..auto-pay happened and I am nolonger suspended. Does this happen every month and does this have a negative effect on my...
My phone do not ring with incoming callgoes directly to voice mail
I have two accounts with Public Mobile that I do auto pay with. I was just notified today of credit fraud on my card and so it has been cancelled immediately until a new card is issued in 5-7 days. Auto pay for the one account is in 2 days (Dec. 30...
