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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53159 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61227 Views
  • 186 replies
  • 31 Bravos

Resolved! Sim card is not arriving

I ordered a sim card from the official website (232833) on Dec 12 and it still not arrived and I can't get any update. I saw so many people with the same issue. If I ordered from Amazon, it would have arrived a long time ago. I ordered online because...

szgntpsz by • Good Citizen / Bon Citoyen
  • 3025 Views
  • 15 replies
  • 3 Bravos

Resolved! $15 Plan, Canada vs US/CDA Add-on minutes usage order

I have a $15 plan that I activated less than a month ago.  I downloaded the holiday gift of 400 US/Cda long distance as soon as it went live in early December.  I just purchased the $5 500min Cda minutes add-on.  I'm about to run out of plan minutes ...

Alison20 by • Good Citizen / Bon Citoyen
  • 1872 Views
  • 9 replies
  • 0 Bravos

Unable to Process payment

say payment unable to be processed, weird reattempted same issue, added a 2nd card and same thing says plan expired could this be the case if the PLANN NO LONGER exists?? on a 100min 250 megs plan per month for my daughter

michellehsa by • Good Citizen / Bon Citoyen
  • 1345 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment processed but no change

My payment was due Dec 20. There’s enough funds in my account but my plan is still expired. It’s been expired since yesterday and I can’t make or receive any calls or texts. when I try to reactivate my account it just says enough funds available but ...

Melleinfinity by • Great Neighbour / Super Voisin
  • 1089 Views
  • 4 replies
  • 0 Bravos

Resolved! Using up your credit balance

Hi all,Because of the way vouchers work, I'm in a constant $4 credit. I am on a $40 plan.  Any advice on how I finally use/offset the credit?

rossputin by • Model Citizen / Citoyen Modèle
  • 1720 Views
  • 11 replies
  • 1 Bravos

Resolved! Phones and services

With PC Mobile I's it possible to get a $0 down contract which payments for the phone and services wouldn't be paid until the first month passed ??,

BrandonL by • Great Neighbour / Super Voisin
  • 978 Views
  • 2 replies
  • 0 Bravos

Resolved! Amber alert

I have an iPhone 8plus. There was an amber alert the other day and I did not receive it. After googling I scrolled down to “setting” “notifications” and to the bottom and I do not have the turn government notifications on/off tab. Online it suggested...

LoreckAvery by • Model Citizen / Citoyen Modèle
  • 2582 Views
  • 12 replies
  • 0 Bravos

New and unlocked Sky Platinum 4b, SIM not working

Hi,I can't get my Sky Platinum 4b run with my public mobile sim card.I tried all the usual things, restarting the phone, changing network settings from automatic to manual and back, enabling and disabling flight mode... but it does not recognize the ...

helge by • Good Citizen / Bon Citoyen
  • 4277 Views
  • 21 replies
  • 0 Bravos

Resolved! Can't reset password or log in

Tried to reset the password, says I'm locked out and to contact support, yet there's no phone number or live chat...great service. Tried to lower my plan and was unable to sign in or get my account fixed and but still got charged again for the plan I...

kaylal by • Good Citizen / Bon Citoyen
  • 2336 Views
  • 12 replies
  • 0 Bravos

Resolved! Viewing available plans

Hello,I have been trying to view available plans for a very long long time. When I click on plans I get revolving cartoon characters and nothing else. This is reminding me of all my horrific Apple experiences

RDamm by • Good Citizen / Bon Citoyen
  • 2147 Views
  • 10 replies
  • 1 Bravos

Resolved! Number seems to be ported but still active on old provider

I set up my Public Mobile account yesterday and ported my number from Bell. Everything seems to have worked - the sim card is working, I can make calls on Public Mobile and the phone number listed on my account details is the one that I have ported. ...

Kat902 by • Great Neighbour / Super Voisin
  • 10165 Views
  • 9 replies
  • 1 Bravos

Resolved! How do I get promo emails?

Hello PM community! I was recently made aware of the holiday gifts promo by a family member who happened to see it on the website. However, another friend who's a PM member already said she was notified of the promo by email. I'm a PM member myself, ...

nvmom44 by • Great Neighbour / Super Voisin
  • 1835 Views
  • 6 replies
  • 0 Bravos

Resolved! credit card payment error

Got these text messages:"We tried to process your Auitopay renewal but something went wrong""Ensure that your credit card details and billing address are correct" I haven't changed the credit card, but it was renewed. When I look on the Payment tab, ...

terrie by • Great Neighbour / Super Voisin
  • 1343 Views
  • 5 replies
  • 1 Bravos

Resolved! Pm community contest

How do I enter the community contest. I already entered the pm contest but can’t find the other one

Mylulu by • Good Citizen / Bon Citoyen
  • 1821 Views
  • 8 replies
  • 0 Bravos

Resolved! Pause service

Hello, I am on Autopay,how do we suspend service as we ago away for the Winter.Thanks

JohnLloyd by • Great Neighbour / Super Voisin
  • 1917 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to access voicemail

Hi, I am a new community member here . Just activated my SIM card a couple days ago. Just wondering why I can't access my voicemail. I reset the passcode, but when I try to access a voice message the call doesn't go through and the screen messages  ...

Sugarcookie by • Good Citizen / Bon Citoyen
  • 3329 Views
  • 18 replies
  • 0 Bravos

Phone calls

I have 200 mins Canada wide plan ,etc,etc. But I am unable to make a phone call anywhere as I keep being told that I don’t have a long distance add -on. Please help ; I don’t understand this.   xxxxxxxxxxxxxxxxxxxx.  My wife’s phone is okay! edited b...

Kkelly by • Great Neighbour / Super Voisin
  • 1049 Views
  • 6 replies
  • 0 Bravos

Resolved! Billing date

When i started with you my billing date was the 25th now it's slowly month by month down to the 19th...wth..why? 

scott_whitty by • New in Town / Nouveau en Ville
  • 1310 Views
  • 5 replies
  • 0 Bravos
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