Moving an account to Koodo before renewal date but funds already charged to CC

[blairkrupchyn]

Hi there,

I am in the process of setting up a new account with Koodo and am going to use my Public number. The renewal date is the 7th, but funds were already charged on the 1st. I would like to have the funds refunded so that I can move the number without paying for the coming month's Public service. If someone could please help, I'd greatly appreciate it.

[NDesai]

@blairkrupchyn If your renewal is on 7th, no way the system charged you on the 1st. Please double check the renewal date. Your plan is probably renewed already. 

[CountyDownIeUk]

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@softech wrote:

@blairkrupchyn did you login to My account and confirm the renewal date?? PM is running on 30 days cycle and the renewal date moves after a 31 days month.  

Since PM bills every 30 days, to do a complete explanation of causes of renewal date to change, it is because not every month has 30 days as some months have 31 days, 28 days and 29 days. 

[JK8 · Accepted solution]

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@blairkrupchyn wrote:

Hi there,

I am in the process of setting up a new account with Koodo and am going to use my Public number. The renewal date is the 7th, but funds were already charged on the 1st. I would like to have the funds refunded so that I can move the number without paying for the coming month's Public service. If someone could please help, I'd greatly appreciate it.

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There are no refunds with Public Mobile. It is a prepaid service.

[softech]

@blairkrupchyn did you login to My account and confirm the renewal date?? PM is running on 30 days cycle and the renewal date moves after a 31 days month.  

PM is prepaid and no refund..maybe you can setup your Koodo account later so you won't loss money?

[Anonymous]

@blairkrupchyn 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

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