I am in the US and I'm using the $20 roaming package. When I ran out of data, I purchased 1 GB for $15. The amount very quickly came out of my account but I still don't have the data. My roaming plan runs out in 2 days. Any suggestions?
First check that you actually purchased the add on rather than just added the funds to your balance. If you only added funds go back and select the 10 DAY US ROAMING 1GB ADD ON. Scroll down and confirm and submit your purchase
If the funds are no longer in your balance check and see if you purchased the correct add on. This is also listed in your transaction, your usage page and the overview page.
If you mistakenly purchased the wrong add on then contact to customer service via the links provided by our resident expert on how to contact customer support. Ask the CSA to remove the erroneous add on and add the correct one. Please ensure that you have an additional $5 in your available funds so the credited add on ($15) and your available funds add up to a total of $20.
For US Roaming 10 day packages Unlimited U.S. Talk, Text and 250MB Data Bundle = $20 Unlimited U.S. Talk and Text Bundle = $15 Unlimited U.S. Talk Only = $8 Unlimited U.S. Text Only = $8 U.S. Data Only 10 day packages 250MB = $10 500MB = $15 1GB = $20
when you visit US and then Purchase it,
sign in to Self-Serve, to review your account, if you found at Available Funds: $$
TryTo Purchase Add-Ons Using Your Self-Serve Account
To purchase Add-Ons using your Self-Serve account, follow these steps:
Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
if you Purchase wrong Add-on also if you need to re-Purchase, you can waiting 25hr or you need to Contact Customer Support Agentby CS_Agent,and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,, Click here to submit a ticket↗↗.
or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
please include in your message,
phone number,
account 4 digit pin,
Email address,
Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Monday to Sunday: 6 AM to 10 PM EST
Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)
I am in the US and I'm using the $20 roaming package. When I ran out of data, I purchased 1 GB for $15. The amount very quickly came out of my account but I still don't have the data. My roaming plan runs out in 2 days. Any suggestions?
