why won't my voucher work.

[Yhowe]

Please  help me ; I just bought 40.00 voucher  at Circle K and tried putting  on my account and it would  not work.I tried to get money back , so I could  buy some where else and Mana

ger said non refund  . Which was so disappointing  because  it's my last 40.00 dollars and I need for work . With  out phone I make nothing.  So please  help me asap. Why don't you have a phone number I can call.

This is not fair .

Yvonne

[Dunkman]

@Yhowe 

Several customers have had similar issues the last 24-48 hours with payment vouchers.  Try the above suggestions.  

[t_p]

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@Yhowe wrote:

Please  help me ; I just bought 40.00 voucher  at Circle K and tried putting  on my account and it would  not work.I tried to get money back , so I could  buy some where else and Mana

ger said non refund  . Which was so disappointing  because  it's my last 40.00 dollars and I need for work . With  out phone I make nothing.  So please  help me asap. Why don't you have a phone number I can call.

This is not fair .

Yvonne

---

@Yhowe 

Yes, most if not all retailers don't give refunds on vouchers.

Some vouchers could take up to 24 hrs to become valid. If you still can't load them to your account, contact CS for help:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

After sending the message, watch your community inbox for their reply.

[Anonymous]

@Yhowe 

* some vouchers take 24 hours to activate,

you can call 1 855 4PUBLIC and add your voucher PIN
or call *611

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your  Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..