How can we update email id associated?

[VK]

I have multiple PM numbers and each associated to unique email id. How can we update or switch email id in account info ?

[Yummy]

Your PM account email only CSA can modify. You will have to open a ticket for that...

[esjliv]

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@VK wrote:

I have multiple PM numbers and each associated to unique email id. How can we update or switch email id in account info ?

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For your Self Serve email only Customer Support Agents (CSA) can change that for your. 

See two methods to reach CSA here: https://www.publicmobile.ca/en/ns/get-help/articles/contact-a-moderator

For your Community email, you can do that yourself under your Avatar, then "My Settings".

NOTE:

If you manage these accounts, you can easily change the Community email yourself at any time. Ensure it is the same as one of the Self Serve accounts so that any Community Rewards you are entitled to get are rewarded appropriately.

[Anonymous]

@VK 

each account is Separated email to another account.

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them can change email and password and Security Question for you.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[Dunkman]

@VK 

Each phone number should have its own account with separate email address.

You will need to contact customer service agent to change the email associated with each of your numbers.

Click on the chat icon on right lower corner of website: Type: change self service email address.  Follow prompts to submit ticket for CSA help.

[darlicious · Accepted solution]

@VK 

If you want to change your self serve email you must contact customer support to do this for you.

Click on the chat bubble at the bottom right corner of your screen and type "change self serve account email" and "human" and follow the prompts to submit your ticket via Simple--Simon. 

Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times.