Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone so if I don't use all my data and all my minutes will they be moved over to next month
Hi I would like the email for my account login changed. My dad created the account using his email, and he passed away last year. I dont have access to that email, so I would like it changed to my email.
I am currently paying for an account on PUBLIC for my daughter who is a serious drug addict. I believe she lost her phone and someone stole her simm card. Is there any way I can find out if she is still using this account? Her phone number is: xx...
Hi. I have kinda tried searching for an answer, but this situation is a very rare one and I already am assuming that it is kinda impossible to do because my line with PublicMobile has already been activated and if I transfer away, it'll literally clo...
I'm having a persistent issue with not being able to respond to special text messages received from banking inst. which require a response. For example, Canadian Tire Bank requires a response back to confirm setting up notifications via SMS and to do...
How do I activate an add-on and select the date for it to start?
With two-factor authentication loss or theft of a phone can be an issue, but a screen lock (not foolproof) should provide security good enough for most of us but there apparently is risk that someone might approach another provider and call the phone...
My data stopped working for about 2 or 3 days, not sure why. I checked data usage, still some available for the month, but just not working. Anyone experiece the same? Thanks.
You texted me I used 75% of my data web chargesHow did I us 75% of my data I only make calls and send and receive texts never on the web my Wi fi isn't on Could you explain to me how?
I am dropping cell calls
I signed up for Public Mobile two days again and began the process of porting my old number from a Koodo prepaid plan, and have not received a response to my ticket yet. This is a bit concerning, as the renewal date for my Koodo plan is soon approach...
Hi Team - I have just purchased 15 add plan to call India. The transaction has been successfully processed. I not able to call India from my Public cell phone. Not sure if I am missing any thing or update happens late. Kindly suggest what needs to ...
ive had public mobile for over a year and my plan is $30 a month with $2 off with auto pay and i pay $32.75 a month and was paying 28.75....any idea as to why ?
Hi ,This is very very disappointed .Since the past weeks , I had serious problems ( accidents) and I was UNABLE TO USE INTERNET.It keeps on saying : No internet connection. I had to use POLICE"S internet connection.I have NEVER been able to use my 2G...
Hi. Do I need to get a different email address to open a account for a new SIM card account? Thanks.
I referred a friend on Oct 14.He used my referral code. But neither he has been given 19 dollar credit. Nor 1$ reward given to me.
Hello, I have recharged for $30 however this is not reflecting in my account and my service has been withdrawn. Please ensure my number is active and this is detrimental for my communication
How can I request from Public Mobile to send me monthly invoices?
Hello,I am on auto-pay and need to update my credit card details. After reading and trying all the solutions suggested on this forum, I am still getting the same error message after entering the new card details. My next payment is due on November ...
I need to need reset password for.my self serve. Please advice. 8 forgor password and security question
I've had this phone on your network for a couple of years now, and it has suddenly stopped working. I'm paid up, and as far as I know my account has not been disabled. Is the network down or something? Can you maybe check the configuration on your en...
My account was disabled. SO I asked the CS-Agent to provide me new Username and Password but I still cannot log-in to make a payment. This is getting ridiculous! PM wanted a payment but won't allow to sign me in!!!! Very inconvenient!!!
Even if i change the credit card, the facture was send to the former one. It's not mine. So, it's a problem for me.
I just switched from freedom to Public. My phone can send/receive texts to/from my other phone which is also on Public but will not send/receive to other providers to take incoming calls. Any ideas ?
