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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need to be able to text my family in Canada from the US and from the US to the US

Resolved! Need to be able to text my family in Canada from the US and from the US to the US

I have. Plan $ 25 / moth with public Mobil from Canada no I am in the US. For six month I need to be able to Text my family in Canada And US . I was chatting with Carlos and he said that I can add $8 /month and change your plan to $ 15 / month to be ...

Payment not showing on my account

I just made a $15 credit card payment to top up my account, but the account balance still shows $0.00. Where has the payment gone?

Resolved! Shipping costs when buying phone?

Does one need to pay for shipping when buying a refurbished phone from Public?

Re: Beginner’s Guide to the Community

Sim Card switched to a new phone and issues

Resolved! Sim Card switched to a new phone and issues

I have been with Public Mobile for many years and today needed to switch my phone after an incident with my kids and bubbles (to a used phone- Samsung Galaxy J1). I was told it was unlocked and had been tested. After removing my SIM card and placing ...

Resolved! Mobile data

When i turn on my mobile data, still i am not connected to internet. How can i fix this ?Tnx

Resolved! Money on my account

How do I use the money on my account using self serve?

Resolved! Data

Why am I getting texts saying I've used 75% of my data when I just added 3Gb and when I go to my account it says I've only used 502/3052 of my data my network says koodo I can't call *611 to add funds to my account it says outta service so I have to ...

I AM UNABLE TO REGISTER FOR AUTO PAY WITH MY CREDIT CARD

Hello all, I have tried a couple of times to set up my auto pay with my credit card info, RBC card to be precise but I keep getting this message after filling all the fields and clicking register, "Unable to process transaction. Sorry, your credit ca...

Resolved! 1000 minutes to the US

I just added 1000 minutes to the US for $15.00 I can call and receive calls from the US - wonderful! How do I see this on my account? How do I see how many minutes of these 1000 I have used? Under accounts payments it just shows the $15 as spent for...

Resolved! No service activated sim card

My account is activated and still won't give me any reason to why it's not working ,No Data No Service

Resolved! Received a Gift Card. Can I still get $2/mo pre-authorized payment reward?

I received a Public Mobile Voucher Code. I am already on pre-authorized payment and receiving the $2/mo reward. If I topped up my account with my $100 gift card, do I still get the preauthorized $2/mo reward?

Resolved! How to remove international minutes add on?

Hi,I bought 300 minutes international call for 15$ add on this month. I don’t need it anymore. Will it still be on my add on next month? Or it’s a one time thing that doesn’t renew? If it renew next month, how do I delete/remove this add on?thanks,na...

Resolved! calls being made that im not making, cant access original community account tied to my number.help

Hi there, i was just going over my usage history and havent really made any calls in a long time. i use text only or online. Id like to know whats going on here? In my usage it shows constant calls to some random number ive never seen before. also i ...

Resolved! Voicemail

With my previous provider I would get a text message to notify me that a voice message was waiting for me. Can I get that with Public Mobile?

Add-on trouble

Bought $15 Cam/US longdistance add-on Sept 18, funds deducted but no minures added, can you help

Resolved! Re: Plan change

I have a plan change set to Sept 27th for the $25 plan, upgrading fron the $15 plan. I noticed in my account that I am currently getting 2GB of promotional dats. will i lose this promotion by upgrading my plan?

Resolved! Phone transfer

I am transferring my digital phone number from Primus to Public Mobile. I started the transfer on Thursday morning. I called my previous provider Primus, and they said that Public Mobile has to complete the transfer of my phone.Could you please comp...

Incoming calls issue

Hi there,Please help me with issues to receive incoming calls... A voice notice comes up every time somebody tries to call me that "this number is not equipped for incoming calls". I've restarted my phone; pulled my SIM card; switched it with another...

Received mms pictures are low quality

Hi, i bought a realme 7 5g phone recently and i've noticed that all my incoming mms pics are are around 50kb. I've looked at different apps and their settings but the only setting in there is the size that you send to others. I also have rechecked m...

Resolved! Plan change

I changed my plan and topped up my payment but the plan stays the same as the previous one. I also accidentally submitted 3 top up payments instead of just one. I want the other 2 extra payments refunded and the plan changed as requested.

Re: New activation Not Working

Can you help

Re: New activation Not Working

I have exactly the same problem as you. How did you finally solve it? It is frustrating.Thanks a lot.

Resolved! SIM card not supported after upgrading to new phone

Bought refurbished iPhone from Public Mobile and trying to reuse my existing SIM (also with Public Mobile) but get error message SIM not supported.

Resolved! Can't download text attachments (pictures, etc.) ... LG G5 phone ... Data is turned ON

LG G5 phone ... Data is turned ON (can successfully access webpages using Data) ... Public Mobile $25 month plan, 1 GB per month of Data included ... I can receive regular texts, but cannot download any files/attachments that are sent to me as a text...

Message international

voice mail accesx

Resolved! voice mail accesx

I am running out of minutes....Can the voice mail be checked say through a pay phone?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Need to be able to text my family in Canada from the US and from the US to the US

Resolved! Need to be able to text my family in Canada from the US and from the US to the US

Payment not showing on my account

Resolved! Shipping costs when buying phone?

Re: Beginner’s Guide to the Community

Sim Card switched to a new phone and issues

Resolved! Sim Card switched to a new phone and issues

Resolved! Mobile data

Resolved! Money on my account

Resolved! Data

I AM UNABLE TO REGISTER FOR AUTO PAY WITH MY CREDIT CARD

Resolved! 1000 minutes to the US

Resolved! No service activated sim card

Resolved! Received a Gift Card. Can I still get $2/mo pre-authorized payment reward?

Resolved! How to remove international minutes add on?

Resolved! calls being made that im not making, cant access original community account tied to my number.help

Resolved! Voicemail

Add-on trouble

Resolved! Re: Plan change

Resolved! Phone transfer

Incoming calls issue

Received mms pictures are low quality

Resolved! Plan change

Re: New activation Not Working

Re: New activation Not Working

Resolved! SIM card not supported after upgrading to new phone

Resolved! Can't download text attachments (pictures, etc.) ... LG G5 phone ... Data is turned ON

Message international

voice mail accesx

Resolved! voice mail accesx

switching over to kodoo

Not receiving calls and not able to send and recei...

Paying my bill

Refund Requested

Payments not going through