[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Autopay not working/Account suspended - Complaint
Update: Have received a $10 credit on my account from PM for the incovenience of lost service. A nice band-aid, but the billing system still needs fixed. I just saw another user with similar problems. This is not a request for help - but a notificat...
paying your phone
why is it always so hard to pay your phone online with this company
Resolved! Ordering SIM cards from PM
Took advantage of the special deal and ordered a couple SIM cards online last wednesday.Order was shipped thursday 25 and I got them yesterday 29. Even faster than shipping from CCS. Must say I'm still in shock after reading about all the bad reviews...
Resolved! Re: forgot password To get into my phone and it is locked
I forgot my password and tried too many times and now i am locked out how do I get a temporary password?
STIR/SHAKEN implementation today
I haven't seen any news about the STIR/SHAKEN implementation that had a deadline of today from Public Mobile. Are there any updates on this? Thanks. https://mobilesyrup.com/2021/11/17/spam-calls-no-more-stir-shaken-implemented-by-end-of-month-crtc-ch...
Resolved! How do I cancel my plan with Public Mobile?
I signed up with public mobile today and I cancelled my plan. Will I be able to get a refund if I just signed up today?
Network unavailable
I can't make or receive phone calls or text messages, it says Mobile network is unavailable, does anyone know how to fix that? Thanks!
Any good deals on new Samsung S10 at the moment? - or equivalent suggestion :-)
Hi - looking for Samsung galaxy S10 for my wife.She currently has Samsung A5 (2017) which she loves - but she is jealous of the photos my phone takes lol If you know of anything equivalent that would be helpful too - she prefers the slightly smaller ...
Resolved! Keeping a little used PM SIM ?
My son came to visit Canada for a holiday and business trip. He needed data for a short while.I put him on to PM for a month. He has gone now and left me the SIM - is it worth keeping for another visitor if required - save buying a new SIM - and just...
Resolved! New to Public Mobile
I have signed up for the Black Friday promo deal but I cannot see my extra 2GB of data and I cannot receive calls but I can call people. Does anyone know what to do? Thanks.
Resolved! I was charged extra for this month payment
Hello, How can I contact Public to fix my payment through phone? Today I noticed my plan was not renewed due to un-updated payment information in my account after changing my new visa card. So I updated it before my plan gets expired but I had to pay...
Porting Number is Blocked
Hello, there is a port block on my phone number which I would like to have removed in order to move my phone number to a new provider. Can someone please help me with this? Thanks.
Resolved! How do I pay my phone bill?
Resolved! Plan not activating
Hi,My plan was expired and I changed it and reactivated it. However its been 1 hours and it still says my plan is not active. The amount due is zero so I don't owe them any money. Is there a process to reactivate or I just need to wait ?
Network down Monday Nov 29, 2021
Has the network been down parr of today in Montreal area?Is part of it still down for some users at this moment in Montreal? 6:12pm
Resolved! I only have 49 and won't lete use my card
What should I do ?
Resolved! How to change plans?
I'm trying to upgrade from a 25/mo plan to the 35/mo plan, but I'm not able to. I also want to take advantage of the cyber monday deal of 2 extra GB when purchasing a plan of 35+/mo.When I click "Change Plans" in the "My Account" page, it brings me ...
Resolved! Exceeding talk minutes on limited minutes plan for 911 calls
Hello, I have three possibly related questions: A]I am currently on the 100 talk minutes plan per month. If I exceed my talk minutes, can I still place a 911 call and possibly receive a call from 911 if they need to call me back to confirm anything. ...
Resolved! Data speeds Nov 2021
Hi all, It's clearly noted that PM provides mobile data services on the Telus LTE network but throttled to 3G speeds....I believe it's up to 3Mbit/sec up and down. Being a new subscriber since September with a new handset I wanted to see what actual...
Resolved! Deleting my account
How can I delete my community account?
Resolved! Is Public Mobile service down?
Is Public Mobile service down in some areas? Service is down for me in Vaudreuil.
Add on / Auto Pay
Hi, I just purchased an add on for international travel. I topped up my account with the appropriate amount of $$ and now show as having $20 balance - I am on auto pay & my monthly bill is going to be due while I am travelling. Will my monthly bil...
Resolved! Rejoining
I had an account and a sim card with Public mobile. I used the services for many years but found a better offer for more data.I changed providers.I tried the new provider for a month but wasn't satisfied with the coverage.I would now like to rejoin P...
Resolved! Porting problem.
Can't receive calls.It's been 2 days since the port initiated.HELP ASAP.
My text messages are not working
Is there a customer service number or tech support number. I just set up and activated and cannot receive or send text messages
