Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Anyone else receive a text message from Public stating "if you need more data, here's an offer just fo ryou: 3GB incl. AutoPay bonus + unlim. talk & text for $35+tax/mo I don't see any way to upgrade to this from the plan packages, I replied like th...
I am already a Public Mobile customer & was registered some time ago at one of your stores.Help!
I justbought a vouvher for twebty bucks torestart myphone, i have til may 30.....wont work, WHY?
My credit card provider needs an instruction from Public Mobile showing "recurring debit" for monthly payment for my cell phone. How can I pass this message to Public Mobile?
I am trying to get my previous bills prior to 6 months but under self serve it only lets me go back to september 2019. Can someone help please?
I'm enabling plan change to be effective from next renewal date. I still happen to have unused data and int'l minutes from Holiday Giveaway, and I don't want to lose them due to plan upgrade. Kindly advise. Also, what is this 'New Promotions -> Promo...
I recently created a new order for a SIM card to get started, and Shopify (I believe) had a tool that filled out my information. Unfortunately, I had the wrong shipping address filled in, which auto-filled. Now it's being shipped to the wrong (and no...
help,
How do I unlock my phone. I want a company that I can speak to humans with. I had my own phone that was bought new.
Yesterday, after using the same credit card for a year, it suddenly “ couldn’t be verified “ Service was cut with no warning, used a back up card, but want to use my main card for public payments. (All information was entered correctly and called cre...
Hey everyone, So, I've got a Nokia 2.1 (TA-1093) and been using that TextNow service for ages, but recently, got a Public mobile SIM- confirmed compatibility check before purchase and for some reason can't make phone calls from the call app.Texts, D...
Wasnt sure where else to ask this. Is there any way to get voicemail to stop announcing the full phone number before letting you hear the voicemail message? My previous carrier only stated the time, you heard the message, then one of the options afte...
this time around, i ended up paying the remaining balance due (i had 15 of credits, 10 referral, 2 autopay, and 3ish that I used cash back credits for from a different card) ... but I do have $2 rewards from community from.... i cant quite remember w...
I activated a new phone number for a friend. During the activation step, after I filled the payment and clicked next, I had to wait a few minutes and then I got a message on the screen saying that something went wrong. When I tried starting the proce...
Hi All,I’m not a frequent poster on here, but I came across something which I think is worth sharing with the community. I have an app called Ampli, which is a cash back app affiliated with RBC and recently saw that Public Mobile is now one of the ca...
The search bar is at the top of the page but why do most of the community not use it? It actually works really well if you searched "my sim doesn't work?" You can find many, countless posts. Not that we cant ask questions but thought it was funny tha...
Hi everyone. my friend has a Alcatel go flip 4044v. With virgin right now. Looking to switch an I couldn’t model I. Public mobile list all they had was a one touch from Alcatel would a sim work and is there a different type I need to buy. thanks don....
Why am I receiving a message about my registered card for autopay expiring?
Sim card keeps saying invalid. What the heck.
https://www.koho.ca/ Vouchers offer an alternative payment option for those who cannot qualify for a credit card but miss out on the autopay reward and the peace of mind knowing that if they don't top up their balance before renewal that autopay wil...
I just joined PM and I got charged my full plan amount. The auto pay of $2 didn't come off first bill. Does it not apply to the first bill?
My credit card was charged but no confirmation. Will the SIM card be shipped?
I didn't make any changes to my account. All of a sudden, Public Mobile will not charge my credit card for autopay. I have tried to re-enter my credit card information but it will not verify my card. I removed the card altogether and it will not veri...
Hi i cant send any picture messages and im not sure why
Hi, I am a returning member of the community, but as it has been awhile, I had to order a new SIM card. I got it in the mail today, and when I finished the Activate process and screen, I got an Error message that it was an Invalid SIM. I double check...
I previously had a phone with a public mobile sim card destroyed phone and sim card have gotten a new sim card and would like to use the number I had before but all my log in info was on my old phone wondering what I could do to recover and use my ol...
I was going to purchase add ons and didnt change the adding funds to actual payment so it sent the owing payment in 25$ and i only needed 15$. The remaining 10$ has not been used yet and just sitting my account balance. Is there anyway to get the 10$...
Hello,I just received my new SIM card today and entered the number in the setup and it is saying invalid SIM. anyone know why this may be. I am using an iPhone 7+ and is compatible as i have checked.
So i was setting up a family member on PM and after i clicked continue on the activation page it said file or directory not found. It was right after i picked a plan. What should i do ? I still have the page open and i haven't payed anything because ...
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