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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 71768 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74487 Views
  • 180 replies
  • 32 Bravos

Resolved! i never received my promotional credit ?

hi, PROMOCAMPAIGN3EN  i never received my promotional credit ? I signed up with 2 phone numbers i should have received the credit within 60 days

Muhammad786 by • Great Neighbour / Super Voisin
  • 1505 Views
  • 6 replies
  • 0 Bravos

cannot receive incoming calls

Hi, I just got a used phone (it is unlocked) and bought a SIM card and set it all up myself. When people call me, they get a 5UV1 message stating that the account is not set up for incoming calls. I can make outgoing calls no problem though! I have d...

GarrettSali by • Great Neighbour / Super Voisin
  • 1157 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan change and rewards

If I change my plan from $40 per month to $35 per month, do I lose my friend referrals, loyalty credits?

lulu23 by • Great Neighbour / Super Voisin
  • 1422 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing my plan

I'm trying to change my plan but when I hit 'Change Plan' the screen is blank, no options.  When I hit current plan on overview, I get an error message and it makes me log in again.  Is the system not working correctly right now?

lulu23 by • Great Neighbour / Super Voisin
  • 1168 Views
  • 3 replies
  • 0 Bravos

Resolved! No Service - Searching

Hi - Started having this issue yesterday. All of a sudden my iphone wont connect to the cellular network. It just says Searching - eventually saying No Service. Account is paid up, tried rebooting - still no luck. Any ideas?

mark77ap by • Good Citizen / Bon Citoyen
  • 2176 Views
  • 8 replies
  • 0 Bravos

Add on data not working

hi i purchased add on last night for $15 =1gb plan but it never get activated and i tried everything . turn off my data to restart my phone can anyone let me know the solution.Thanks

eddy553 by • Great Neighbour / Super Voisin
  • 1329 Views
  • 4 replies
  • 0 Bravos

Account charges

I changed my plan from $15 plan to the $25 plan and when I got my statement from my credit card I was charged three times.  

Fishcrazypapa by • Great Neighbour / Super Voisin
  • 1422 Views
  • 5 replies
  • 0 Bravos

Incoming calls and texts

I am not able to receive incoming calls or text messages. I am getting outgoing calls and texts. I have not changed my plan or activated a number recently.

station1104 by • Great Citizen / Super Citoyen
  • 3045 Views
  • 16 replies
  • 1 Bravos

Resolved! Text message is not work

I'm in Europe now, but my phone (***)***-****, SMS, text message is not working. My plan say international text free, it is always work, but now not, I can't open my email, credit card account, because they sent authentication text on my phone.*Pleas...

Bosun7 by • Great Neighbour / Super Voisin
  • 2093 Views
  • 11 replies
  • 0 Bravos

Data Usage Not Accurate

My most recent months plan started on Aug 30th, and then three days later I received a text informing me that I had used 75% of my data. I hadn’t changed anything about how I used my phone (no new apps, minimal streaming, used mostly wifi, etc) and s...

ekhekh by • Great Neighbour / Super Voisin
  • 4896 Views
  • 19 replies
  • 2 Bravos

Resolved! Cant receive calls after activation

So last night I activated a new account and ported my number over from Bell since then cant receive any calls. Text works and so does outgoing calls though. What is the problem? No blocked calls not in do not disturb airplane off and tried toggleing ...

Becca07 by • Great Neighbour / Super Voisin
  • 2321 Views
  • 7 replies
  • 0 Bravos

Incoming calls not working after porting to Public Mobile

Yesterday I transferred my old phone number from Freedom and ported it to Public Mobile. I got the public mobile service and the internet is working but I cannot receive any incoming calls. It says Service not available. After switching to Public Mob...

Abid252 by • Great Neighbour / Super Voisin
  • 3104 Views
  • 8 replies
  • 0 Bravos

Resolved! Iphone 5 SE

Would  this phone be used with Public Mobile.  Can not understand chart.

RFindlay by • Great Neighbour / Super Voisin
  • 1125 Views
  • 4 replies
  • 0 Bravos

Resolved! found lost phone, but can't reactivate

Hi folks, I reported my phone as lost < 90 days ago and now found it.  I tried going to "Plans and Options" to restart the Lost phone, but it throws and error and sends me to login page.  And when I try to reactivate current plan (see below), it give...

steinman by • Great Neighbour / Super Voisin
  • 1398 Views
  • 5 replies
  • 0 Bravos

Resolved! friend referral at sign up

I just signed up for Public Mobile today and the clerk didn't ask me whether a friend had referred me. A friend did refer me.  How do I get her and my reward now?

KYF by • Great Neighbour / Super Voisin
  • 1916 Views
  • 7 replies
  • 0 Bravos

Can't call an American number

I have an unlimited Canada-wide plan but when I called a friend in Canada with an American number, audio plays saying I've used up my minutes. Texting still works btw. Why is this happening?

SJ1111 by • Great Neighbour / Super Voisin
  • 1297 Views
  • 5 replies
  • 0 Bravos

Account Suspended (And Non-Existent?)

Me and my Mom both got our phones hooked up at a Koodo stand, and the man set up the autopay there and said that if we needed to check our plans or anything, just log on here. For some reason, I can only see my moms information, and my profile does n...

tandjmarshall by • Great Neighbour / Super Voisin
  • 1001 Views
  • 4 replies
  • 1 Bravos

Is this how I post?

When posting, I scroll down on the community page and click on the section I would like to post in, correct? Just making sure I'm doing this correctly.

Eucalyptus by • Great Neighbour / Super Voisin
  • 1057 Views
  • 3 replies
  • 0 Bravos
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