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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Serial Number (SN) on Activation Form doesn't accept letters

Hi everyone, just signed up and up and running with a ported number from Freedom but I did notice that when filling the form out on the SN part, it wouldn't accept letters only numbers. Was it asking for IMEI or SN? Was a little confused so I ended...

Invalid SIM message

I was trying to get an account set up. Just before I got to the payment section I realized that I entered a phone number wrong. I went back to change it and now get an invalid Sim # message when trying to continue.Has this happen to anyone else? W...

Help!!

I forgot my password and security question for my account and I want to cancel my number, I don't know how to do that though. Please help me my next payment is in 3 days!!!!

Payment issue

Hi~ I am suspended currently because my card has been changed and forgot about updating my card information during activating periods. I tried to pay on website yesterday though, it has been rejected due to funds (autopay). Then I deleted my previous...

Can I add a family member??

Resolved! Account is locked

$10 off promo

I'm currently on a plan with 1gb data (500mb with a bonus 500) and want to take advantage of the promo for $10 off for 8 months and upgrade to the 4.5gb plan. Can I do this by upgrading my plan through self serve? Would it automatically activate the ...

Resolved! Signal Message App not showing or sending images

I am using an android phone (Acer) and the Signal messaging app.Had tried the built-in text message app on the phone and that too has the same issue. Issue is that cannot receive or send images.Was told perhaps its my cellphone service provider. Can ...

Resolved! Over payment

I just change the plan $25 to $ 40. I paid mistakenly 2 time $ 40 as a top up deposit. How to reverse my $ 40. Thank you.

ACCOUNT ACTIVE BUT CANT CALL

Hi, I made a payment on my account with credit card and it went through. Account says active but I can't call and no data. Please help! I'm travelling today and need this to work. Act number xxxxx edit by mimmo removed account #

Resolved! Reverse IMEI Blacklist

Hello. I've recently gone through some drama with my phone. It was stolen from the community center a week ago. I reported it stolen to public mobile moderators who blacklisted the IMEI. This took 48 hours to propagate through to the website i used t...

Resolved! pb70 Good Citizen / Bon Citoyen

I have been a customer since Dec 3 2018. I have not received lotalty reward for December 2019 or January 2020 and there is no indication I will get one for February.

Resolved! Lost phone, replaced SIM - no more rewards?

After using the Lost Phone function, it seems AutoPay Rewards and Refer-A-Friend Rewards no longer apply. But I still receive Loyalty Reward. Is this normal?

Resolved! Ordering or Downloading PDF Pamphlet for Public Mobile

I'm wondering if there's any way I can order Public Mobile pamphlets (the three-fold ones)I recall at London Drugs they used to have Public Mobile pamphlets but, all the ones I've been to have run out.. And I'm trying to show my parents a hard-copy p...

Resolved! Data : I am very new to public mobile, how do you know how much GB you have on your phone?

Resolved! Data

We put data on our little girls phone it shows it on her account but it says no data on her phone

Resolved! Phone taken to US without a roaming plan

If I take my phone across the border to the US without a roaming plan, what will happen? If I try to make a call what happens. What about texts? Can I order roaming from the US?

Forgot to enter referral code

Hi, I finally made the switch from Rogers but the activation page wouldn't work in Firefox, it kept saying Invalid SIM even though the SIM # was entered correctly. I think when I redid the activation process using Chrome I forgot to type in the refer...

Why I cannot call to Vietnam,

Hi everyone, I searched on the website but I cannot find a way to call to Vietnam. This country is not on the list of Public Mobile. So, how I can call to my country. Thanks.

Resolved! Weather Station, not a phone or device

Hey folks, I am trying to use a publicmobile SIM card in a weather station, so that it texts me the weather data - is this a posible device option? Not your typical phone. And only uses text messaging to send and recieve the weather data.

My auto-pay has stopped.

Suddenly, my auto-pay has stopped charging since the end of last December.I was not able to text, call and use internet data.I tried to re-activate auto-pay many times, but I can not fix it. Public Mobile's website shows that my debit card has suspen...

Resolved! Lost phone

Hey folks.My daughter lost her phone in cuba.. yeh... so shes got a new one and ive ordered a new sim card. The account is active as its olny been a week. Q: how to deactivate the old and/or activate the new phone.?

Resolved! Just actived my SIM and plan, but didnt get $5 off on my plan

Just actived my SIM and got $15 plan, but i didnt see any where with $5 off my plan in my account. I am a new customer. Am I missing anything? How can I get $5 off for 8 months as it says on the promotion?

Just joined today

I just joined today and would like to share my experience. I went to Walmart to get a sim card and was told I should join Lucky mobile instead of Public because there are no live agents and I will have too much trouble with Public. I then went to a...

Resolved! Timezone Mismatch in Usage History - Eastern, should be Atlantic

Checking my Usage History, all recorded dates for calls, texts, etc are one hour behind the actual times of my usage events. PM is recording my events in Eastern instead of Atlantic time. No big deal, but wondering I can edit this myself or if it's f...

Phone cut off

IAM a loyal customer, my phone was cut today cause I live in Newfoundland and we have had a SOE for a week. Guess what, no paychecks to pay your bill. Shame on you Public Mobile. I'm stuck with no service that's not my fault.

Resolved! New user promo not honoured in plan

Hi. I just signed up today. Everything is working great, but I'm not getting the additional 250mb of data and $5 off a month for 8 months like it stated in the $15 month plan I just signed up for. All that shows up in my plan profile is the $2 off fo...

Get my old number of Public Mobile

I switched to Chatr a day after my anniversary date so my Public mobile number could not get ported to Chatr. Now problem is I did not take my old Public Mobile SIM from the store employee and could not able to pay monthly subscription to Public Mobi...

Resolved! My Phone Was Stolen!.

My phone was stolen and I would like to cancel my subscription. How do I do this. I cannot remember the email address or password, I used to set up account.

Re activate account

Hello,I need to re-activate my account. It says i have insufficient funds, but when i try to pay using my credit card, it says i have enough funds. Please help

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