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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1920 Views
  • 24 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30251 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42016 Views
  • 185 replies
  • 29 Bravos

Resolved! Auto Renew Failed

Has anyone had this issue before? There was more than enough money in the account to cover the cost, but the auto renew failed and my account was suspended? Normally I get a text reminder, than a confirmation, but I didn't get either. 

Ngoik by Good Citizen / Bon Citoyen
  • 1739 Views
  • 8 replies
  • 0 Bravos

Resolved! Data Speed

I have an older plan, 90 day plan for $120 with 6gb data for the 3 months. Wondering what speed the data is? 3G or 4G? In the plan overview it doesn't specify. Not sure I should switch to the new $40 a month plan. 

Not able to pay bill online

I’m not able to pay my plan with everything that is going on. Is there another way to pay? My plan ends in 2 days and I’m beyond frustrated. There’s nothing wrong with my card I’ve checked my end.

NataleG by Great Neighbour / Super Voisin
  • 1236 Views
  • 10 replies
  • 0 Bravos

Used referral code - but no reward

Hey I just activated a new phone for my wife. I copied and pasted the referral code into where it asked. However I am not seeing the 1 dollar discount or 10 dollar credit on either end. Does it take a few days to apply the credits? Thanks!

tdc774 by Good Citizen / Bon Citoyen
  • 1903 Views
  • 9 replies
  • 1 Bravos

Resolved! Do Voicemails disappear when plan auto-renews?

I'm on $15 plan. Since I had to travel outstation, I put the PM sim in an old phone, setup 'extended absence' message and left the phone with PM sim behind. On self-serve usage dashboard, I was able to see some calls to my PM number. I returned home ...

balaca by Great Citizen / Super Citoyen
  • 985 Views
  • 4 replies
  • 0 Bravos

Resolved! Website Phone Compatibility Tool not working

The website's phone compatibility tool is not working; clicking to get the dropdown list of phone brands just drops down a blank single entry (Forefox 74.0 (64-bit)) I'm pretty sure my phone is compatible, since I'm currently using a SIM card (Koodo)...

McBob by Great Neighbour / Super Voisin
  • 1019 Views
  • 2 replies
  • 0 Bravos

Resolved! Temporary PM phone number

I recently bought a PM SIM. Had it activated with a new phone number.  Talk, Text and Data (after setting the APN) are all working OK. Already getting many random incoming calls from unknown numbers. No voice messages have been left. Not sure if they...

hyT by Model Citizen / Citoyen Modèle
  • 2612 Views
  • 6 replies
  • 0 Bravos

COVID-19 discount

Will PM/Telus giving any discount on data's so people can stay more Anti-social? Just like Shaw giving unlimited data on their customers home internet and free Wi-Fi on their "shaw go" to everyone even if there shaw customer or not.

Jit50 by Great Neighbour / Super Voisin
  • 1652 Views
  • 8 replies
  • 0 Bravos

US roaming add-ons

Not a question, more a comment.  I travel to the US every winter for 3 months ( canadian snowbird). In previous years I have swapped out my PM sd card with a Verizon card.  This year I thought I would try using PM US roaming voice, text and data as t...

Walt1473 by Great Neighbour / Super Voisin
  • 751 Views
  • 6 replies
  • 2 Bravos

Resolved! set up all messed up

I followed instructions precisely. Created account with Username (email) and password.Entered address, birthdate, secret question/answer , etc. Enter SIM number for activation.Now nothing works. I can't access my account (does not recognise info) Can...

Colau by Great Neighbour / Super Voisin
  • 976 Views
  • 4 replies
  • 0 Bravos

Resolved! How to switch a pay day on my account?

Have been connected to Public Mobile in a middle of the month and now my cycle starts on 15-17th day of the month (depends on a month), want it to be changed for the Pay day at the end of every month 28-31 for upcoming month, how is it possible to ch...

Body777 by Great Neighbour / Super Voisin
  • 1597 Views
  • 9 replies
  • 0 Bravos

Switching from Koodo, want to make sure I have all the steps right

Hello, I'm interested in switching to Public Mobile from Koodo (postpaid). I was unfortunately part of the data breach that Koodo had, and their solution to simply not use your mobile number with online accounts isn't an option for me. I've done a bi...

thecory by Great Neighbour / Super Voisin
  • 1357 Views
  • 5 replies
  • 3 Bravos

phone compatibility?

Hi The phone compatibility tool isn't working for me is Nokia 2.2 compatible? Thanks! 

bellalagosi by Great Neighbour / Super Voisin
  • 1162 Views
  • 6 replies
  • 0 Bravos

Resolved! No option to change plan

I've got the $15 plan, and have burned through about 800 minutes in the past 2 days trying to get through to the telehealth line. I wanted to switch to an unlimited plan, but it doesn't give me an option right now (so I've been buying the $5 add-ons,...

Screen Shot 2020-03-18 at 3.19.38 PM.png

8-1-1 disconnecting after 2h30

Hi all, Like many of you, I'm trying to get authorization to get tested for Coronavirus, and I've had some very long holds with Info-santé (QC). 4 times in a row, I've been on hold for 2h31, 2h32, and then it disconnects. I mentioned this online, and...

Resolved! Error message when calling

Hi, I have been with PM for over a year now with no issues. Now for some reason, every time I make a call I get an error message : "2 UV 1 (something like this) all circuits are buy". I have been receiving this message more than 2 days now - what do ...

RyanLuke by Great Neighbour / Super Voisin
  • 1160 Views
  • 4 replies
  • 0 Bravos

Resolved! Recovering Community account username

I recently returned back to public mobile and do not remember my username for my community account. I am unable to have the same email as my self-serve account due to this. I only get the option to reset password. 

LessForLess by Great Neighbour / Super Voisin
  • 1070 Views
  • 4 replies
  • 0 Bravos

SIM "already activated"

I tried to activate my sim and add time via payment voucher, but when the system processes my application it says "your account has already been activated, you cannot activate again". I bought it new from Amazon, what's going on?

Kenshin1787 by Great Neighbour / Super Voisin
  • 835 Views
  • 5 replies
  • 0 Bravos

Resolved! Can I suspend a payment

Hi can I get a delayed payment for my next month? I'm trying to make ends meet due to the COVID-19

819cookie by Good Citizen / Bon Citoyen
  • 1674 Views
  • 8 replies
  • 0 Bravos

Resolved! Sim Card Payment

Hi Is it possible to pay for a new sim card with my account balance ?

kev3625 by Great Neighbour / Super Voisin
  • 572 Views
  • 2 replies
  • 1 Bravos

Resolved! Porting from PC Mobile to PM?

I understand that when wanting to port my number from PC Mobile to PM that I first have to activate my PM SIM card with a new number, then request my PCM number be ported over. How long does this take? 

gfawley by Good Citizen / Bon Citoyen
  • 1215 Views
  • 4 replies
  • 0 Bravos

Referral to a friend

 I took a new SIM from public mobile for my son. While activating the SIM, he entered the wrong referral code.How can I cancel the referral code that has been wrongly entered and put the correct referral code, which is mineAn early response is highly...

pmohapatra by Good Citizen / Bon Citoyen
  • 865 Views
  • 6 replies
  • 0 Bravos

Resolved! 2UV2 All Circuits Are Busy

I am getting a "2UV2 All Circuits Are Busy" message when calling a toll free number in Kelowna, BC. I can make local (Campbell River, BC) calls and just called a LD number and both went through fine so I know it is not my phone. Just putting it out t...

croftrandle by Good Citizen / Bon Citoyen
  • 3008 Views
  • 13 replies
  • 0 Bravos

Resolved! Rewards not working/ getting charged more

Hi, I have a 50$ plan, but my rewards should give me 7$ off, loyalty 5$ auto pay 2$, etc. It registers as that on my account but when I check my credit card charges, I still been getting charged 49.44$ each time?

Dqlle by Great Neighbour / Super Voisin
  • 918 Views
  • 5 replies
  • 0 Bravos

No network connection

Hi, We signed up with Public mobile last night and I got my phone connected in about 10 minutes. Then I did all the same things with my husbands and NO connection. We have waited almost 10 hours and still nothing. We have taken the sim card out a few...

Familiaphotog by Good Citizen / Bon Citoyen
  • 3885 Views
  • 21 replies
  • 0 Bravos
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