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Megathread: Public Mobile Data Issues

Hi Community,  We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

DR_PM by • Public Mobile
  • 6698 Views
  • 228 replies
  • 37 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 66794 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70913 Views
  • 180 replies
  • 32 Bravos

Resolved! New plan

Just signed on as a new member with a new phone number! It was an easy and smooth process!

Layla2 by • Good Citizen / Bon Citoyen
  • 1780 Views
  • 9 replies
  • 5 Bravos

Resolved! Receiving Texts

I have an iphone 7.  I have the basic package and only have the 256 mb.  In my first month I quickly reached 75% of my data usage, so I turned off my mobile data.  But now I am not receiving texts, unless the sender makes sure to "send as text messag...

TylerB by • Great Neighbour / Super Voisin
  • 1061 Views
  • 3 replies
  • 1 Bravos

Resolved! SIM card not working

I use to have public mobile. Want to come back but it’s not accepting my SIM card. Says it’s invalid. What do I do?  Also do you have any LTE plans in Ontario 

Batman1k by • Great Neighbour / Super Voisin
  • 1279 Views
  • 5 replies
  • 0 Bravos

Data Usage Texts vs. Data Usage History Not Equal

Hello, I received all three of my 75/95/100% usage texts within roughly 1 hour of each other today. I then went and checked both my wife's and my own (shared data) usage history and keyed in the dates that correspond with our billing cycle. We have t...

BCsurfer by • Good Citizen / Bon Citoyen
  • 6799 Views
  • 44 replies
  • 0 Bravos

Resolved! Data doesnt work

I just got a new phone because I broke my previous one and I am not sure why my data on my plan is not working for me (The phone is a umidigi A9).

vincent568 by • Great Neighbour / Super Voisin
  • 2194 Views
  • 9 replies
  • 0 Bravos

Resolved! Locked out of account. Need to update Experation date and CVV on CC

I need to pay my phones bill. But the bank updated my 5 year old card. I now have a new CVV and Experation. I know my pin. But I cannot physically get into my account because it says my password is incorrect. And there is noone I can get on the phone...

Gilbert36 by • Great Neighbour / Super Voisin
  • 1275 Views
  • 4 replies
  • 0 Bravos

Resolved! resetting my password - a big hassle

My password for SelfServe did not work, and the security code as well. I submitted a ticket to the Moderator team but have not heard from them since June 30th (today is July 5th). This is really disappointing as I am stuck not able to manage my accou...

bouhennache by • Great Neighbour / Super Voisin
  • 1121 Views
  • 4 replies
  • 0 Bravos

Resolved! keeping my moms home phone number

Hi folks, My mom is elderly and she wants to cancel out bell home # since it cost $70 for a home phone these days, so I was wondering if i cancelled the home phone  would I be able to get my mom on a public mobile plan and get to keep her original ho...

Jomp by • Good Citizen / Bon Citoyen
  • 7939 Views
  • 36 replies
  • 0 Bravos

Resolved! Public Mobile took too much money from my account

 This was the second month I've had my prepaid phone. I set up my account and credit card in order to top up my minutes of $40.00. It kept saying that my card provider couldn't issue the payment. I knew that was incorrect so I kept trying. Next thing...

brandal by • Great Neighbour / Super Voisin
  • 1249 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't Receive inbound calls

i just ported into PM on 30th June.outbound calls are working for me with the ported numberinbound calls are not workingtext messages are not working as well. how do i get this sorted ?

prembasak1 by • Great Neighbour / Super Voisin
  • 1327 Views
  • 2 replies
  • 0 Bravos

Resolved! 6GB Data add-on not credited

As per new activation offer on 22June 2021, additional benefit of 6GB data add-on hasn't been credited to account.Can you please advise, when will it be credited?

Sonalb by • Good Citizen / Bon Citoyen
  • 3418 Views
  • 20 replies
  • 0 Bravos

unable to send local picture message

Hi,  I hardly use community or even my phone plan. Have 2 issues, appreciate your help; 1) at the time of sign up last year, I received a 3GB data which was supposed to not expire. Never used it. I don't see it in my Plan any more.  2) I am trying to...

nnima by • Good Citizen / Bon Citoyen
  • 2831 Views
  • 15 replies
  • 0 Bravos

Resolved! Broken phone - suspend account?

My phone is broken I suspended my service with the lost/stolen phone option until I get a new one... will my credit card still be charged on autopay? Alternately If I take off autopay while my account is suspended will I get docked when I turn my ser...

Kvee88 by • Good Citizen / Bon Citoyen
  • 1121 Views
  • 4 replies
  • 0 Bravos

Resolved! charged my card 5 time how do i apply for a refund

when trying to get set up it never gave us a confirmation number that it charged are card so kept trying to get it set up it charged my card 5 time 40.25 how do i get a refund as it not crediting  me off my account it billed my card again for the mon...

Eileenbrown45 by • Great Neighbour / Super Voisin
  • 1537 Views
  • 6 replies
  • 1 Bravos

Resolved! Plan change

Hi All, My plan cycle just passed 7 days ago, now I feel the need to change the plan from $15 > $40/50. Will I be charged on pro-rated basis?

anshuldewan by • Good Citizen / Bon Citoyen
  • 3691 Views
  • 23 replies
  • 1 Bravos

Resolved! How can i reactivate my Public Mobile Phone Number and Account?

I registered an account 2 years ago, and I couldn't pay the number after the pay date for personal reasons. A couple of months ago, I tried to log into my account again, but it didn't work. After some research, I learned that it's because my account ...

Spring0404 by • Great Neighbour / Super Voisin
  • 2585 Views
  • 12 replies
  • 1 Bravos

cell reception

My wife uses Telus.  I am Public.  They both use the Telus network.  She receives better reception in rural areas then me.  Why?  Shouldn't they be the same?

BrentCassie by • Great Neighbour / Super Voisin
  • 1394 Views
  • 6 replies
  • 0 Bravos

Resolved! GPS tracker

I am looking into getting a GPS tracker watch for my son. It can take a SIM card. Will a public mobile SIM work with these?

Zyphrius by • Good Citizen / Bon Citoyen
  • 3238 Views
  • 12 replies
  • 0 Bravos

Resolved! Blackberry 9900

Will this phone work with PM

WAC by • Great Neighbour / Super Voisin
  • 1706 Views
  • 4 replies
  • 0 Bravos

Resolved! How to transfer existing number?

Moving from bell to PM.  In the sign up process when I enter my existing number it says: ‘Please enter a valid Canadian phone number’  My number is valid and a Canadian number.  What am I doing wrong?

CellarDust by • Great Neighbour / Super Voisin
  • 1158 Views
  • 3 replies
  • 0 Bravos
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