Forgot log in information

[Jules269]

How can I change my plan, as I don’t remember my self serve log in information?

[CS_Agent]

Hi there!

Please, use our friendly chatbot, SIMon, by clicking here --> https://bit.ly/2HK8Bnb
He will help you with your situation for sure.

Public Mobile Team

[Weyni-2020]

I forgot everything log in information 

[popping]

@Jules269 

Just to summarize the info provided by other member.

PM self-serve account name is your email address used during actuation.

If you have more than one email address, go through your account to look for the PM welcome email after activation.  That email address is your username.

If you did not received your welcome email, there may be a typo during activation.  You may contact moderator for assistant.

If you forgot the password provided during online activation, your can use the forgot your password link on the login page.  But you need the answer to your security question.

If all failed, you can contact moderator for assistant.

Good luck.

Have a better and better days!

[Staliger]

@Jules269 If you couldn't restore your password to your username (email), contact mods as was mentioned. They are awesome and fast in reply. Can help you get the access asap.

[geopublic]

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@Jules269 wrote:

How can I change my plan, as I don’t remember my self serve log in information?

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@Jules269  Username is your email, click on the reset password link on the selfserve login page.

[Triguy]

You could try looking for your registration email.  If you can't find it then contact a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

[gpixel]

@Jules269 you can contact customer support here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

[fdrcamb519]

@Jules269 

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@Jules269 wrote:

How can I change my plan, as I don’t remember my self serve log in information?

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Look for welcome email from PM and use that one, and click forgot password to reset. All the best

[RossN · Accepted solution]

@Jules269 hi if you cant find your info ask the mods for a temp password your email/username would be the same one you signed up with click the ? bottom right corner ask Simon to speak to a human ask for temp password