Haven't received 1 GB for signing up

[Rob_49]

I ensured that I fulfilled the requirements listed on your webpage to receive a free 1GB data bump up. Now it appears that I am being charged $15.00 for what was offered on the webpage as a free bonus for signing up (and one of the reasons that I signed up for publicmobile). What is going on?

[Rob_49]

Lemony, thanks for this info. Clears things up for me.

[Lemony_Snicket]

@Rob_49 , credits are never assigned right away.  They take time to appear in your account.  You always pay full price for the first month.  

[gblackma]

Welcome to PM @Rob_49  contact the moderators and ask them to to look into it. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  Stay safe. 

[gblackma]

@Rob_49 which plan are you referring to.  Thanks. Stay safe,.