banking

[punkrocker3646]

I was trying to set my husband up last night for a pre paid pla n with a sim card. the payment come out of my account but the sim is telling me it is not active please help

[geopublic]

@punkrocker3646  Where is it telling you that? Selfserve or on the device?

[Triguy]

Check the status in the self serve account ?  Was the phone ported over from another provider ?

If it is a new account not being ported try using live chat.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

[gpixel]

@punkrocker3646 your account might not have activated correctly.

you can contact customer support here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

[dabr]

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@punkrocker3646 wrote:

I was trying to set my husband up last night for a pre paid pla n with a sim card. the payment come out of my account but the sim is telling me it is not active please help

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@punkrocker3646   Can you first try rebooting your phone. 

[gblackma]

@punkrocker3646 what's the make and model of your phone?  Thanks.  Stay safe.