Auto payment does not stop after account was deactivated

[hannah]

Hello, 

My husband's account was deactivated since Feb 2nd when he transferred to Rogers. However, his credit card was still charged for another three-month on Feb 11. As his account was deactivated he has no way to log in and check what is going on. Can some one help to refund and stop the automatic payment? His mobile number is xxx-xxx-xxxx. Thank you so much!

[Staliger]

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@hannah wrote:

Hello, 

My husband's account was deactivated since Feb 2nd when he transferred to Rogers. However, his credit card was still charged for another three-month on Feb 11. As his account was deactivated he has no way to log in and check what is going on. Can some one help to refund and stop the automatic payment? His mobile number is xxx-xxx-xxxx. Thank you so much!

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@hannah you can contact moderators : click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ddeep91]

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@hannah wrote:

Hello, 

My husband's account was deactivated since Feb 2nd when he transferred to Rogers. However, his credit card was still charged for another three-month on Feb 11. As his account was deactivated he has no way to log in and check what is going on. Can some one help to refund and stop the automatic payment? His mobile number is xxx-xxx-xxxx. Thank you so much!

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Hey @hannah  

in this situation please get in touch with the Moderator team

please start a conversation with the Public's virtual assistant, SIMon

• Click The "?"  at the bottom right corner.
  This connects to the Autobot Simon.
• Type "Moderator" and follow the prompts to get to one.

          (CLICK on the "account-specific" question and human and submit a ticket)
           Type a message describing the problem and post.

OR

if you are not able to login to the account you can give them a direct message using this Moderator Team.

Make sure you enter a title and text in the body of the message describing the problem. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note: It can take 24-48 hours for them to get in touch with you.

Cheers

[Anonymous]

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@Dunkman wrote:

Ideally, he should have removed the credit card information before porting out. 

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While I agree that as a consumer one should remove any potential automatic payments when leaving a business...it's that all of the affairs to do with that departing customer should be terminated by the business. Ideally. 🙂

[Dunkman]

@hannah 

Your husband needs to contact moderator to get this fixed.  Ideally, he should have removed the credit card information before porting out. 

Click on the quesiton mark on the right lower corner of website.  Type: contact moderator and follow prompts to submit ticket to get moderator help.

BTW, please remove your phone number from this public forum.