[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How to convince a friend ?
Hello, I would like to have some advice, tips on how convincing a friend to be with Public mobile. Something like you top 3 reasons why it is the best cellphone company Thanks !
Resolved! what would be the best plan for a friend of mine who wants data only
Hi ! I read on an earlier post that Public mobile does not offer a data plan only. One of my friend is looking for a 2go data only. What do you think would be the best compromise I can offer him with Public mobile. ( I think he found something inter...
Resolved! I've been SIM-Swapped! Now what?
Hello all-- Turns out overnight I was SIM-Swapped. I can't contact PM because they have no clear method to contact them and get them to de-activate the SIM. I can't get to Wal-Mart to get a new SIM until they open in an hour and a half. The hacker...
Resolved! Family plan?
Is there a Family plan that can share data between devices? I have an Android phone and would like to use my data on my Ipad that takes a sim card. Is this possible without switching sim cards all the time? Than you
Re: Can't create a self serve account
Hii can assess my self serve my phone number is being rejected this is my number xxxxxxxxxxxxxxxx each I try to sign in it rejects it I need help. edited by computergeek541: phone number removed
Resolved! Sim card
I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do
Need Account number
My phone sim is not working properly, I need to change the sim, but I really want to keep this number. I forgot the password for my account and I don't know how I am supposed to get it. I don't even remember the security question because it has been ...
Resolved! My phone is not connecting
Hi,since I ran out of data my phone has not been connecting even though I have top up. This I have been experiencing since last week. I only use the phone with wifi can someone help me please.
Resolved! Unable to create Self serve account to activate account online
I get : SIM card number incorrect (it’s not)Username already used. I used my email address (which is very perculiar). Tried unsuccesfully to submit account creation form. Kept getting « Problem submitting form ».so can’t create account.Ttried 30-40 t...
Mobile data not working
Hi, I activated a new PM account with a $15 plan recently and also activated auto-pay a couple days ago. Unfortunately, mobile data is not working on my Asus Zenfone Live L1. I've been doing some research here and tried to create a new APN, but I'm g...
Resolved! Reset password
i am trying to reset my password and have been locked out. I know the security question and it keeps saying it will send me an email with directions but never does. Yes I have checked my spam folder.
Resolved! Self Serve account
Hi there everyone, I'm having the same problem for the last 2-3hrs. I want to re-set my password because I forgot it. But the emails never came to none of my email folders. Is there a problem over there? Can someone please help? Thank you for your ti...
Resolved! No Incoming Calls/Entered Incorrect Account Number
Could someone please help me regarding my transferring of number issue? I have entered the wrong account number (Virgin Mobile) when doing the transfer resulting to not receiving any calls from others. Any help will be appreciated, thanks.
Phone Unusable - What to Do?
HelloTonight, while using my near brand new phone Samsung Galaxy A71 (purchased May 22/20), the whole thing froze and then the screen turned off. I tried turning it back on, nothing, I tried turning it off by holding the power button, nothing, then I...
Resolved! Activation Issue - Public Mobile SIM card not being read
Samsung S8 - Previous Provider: Telus So i activated my PM SIM card & popped it in (i noticed it said "No SIM card - Emereg calls only") & tried to setup my APN but there is no option for me to select it. so i popped in my old Telus SIM card and from...
Resolved! Can't create a self serve account
I just activated a new sim card keeping my number from koodo. Everything works but i cant create an account and i didnt receive any emails. It always says my number is invalid or that i have an existing account (which i dont). What do i do?
Number
I just changed my number by I’m not getting any incoming messages.Do i need to get another SIM card from public for my new number?
Resolved! Data usage
Where do I find the total amount of data I have used so far, I see where it is posted daily bit I want to know how much total I have used not add it up in my head
upgraded from iPhone SE to iPhone 7 - no service?
I updated my iPhone from SE to 7, and figured all i had to do was swap out the sim card. No matter what I try it just keeps saying 'no service'.I've tried rebooting; taking it out and back in again... etc etc.... nothing!
Resolved! Paid...up to date..zero due..$balance no service!!!!
paid...up to date..zero due..says $90 available...But I have no service !!!! This is my work phone and this is killinme !
Network outage?
Is there still a network problem in Peterborough Ontario?
Text and data
My phone plan is unlimited text and pic message , why when my data is full I cannot text
Resolved! Buying add-ons
I want to purchase an add-on, but only for this month. Will I be able to cancel the add-on for next month after my purchase?
Resolved! URGENT PLEASE HELP. I CANT LOG INTO MY PUBLIC MOBILE ACCOUNT AND I THINK I HAVE BEEN SIM SWAPPED
Hi,I have had this before where my account has been hacked and my sim was swapped and a lot of charges went on my account. After recovering my account and changing the password somehow it has happened again and I cannot even buy a new sim and change ...
Resolved! Cannot create a new online Public account
Hi,I signed up with Public Mobile a few days ago.The phone works, data works, the number I had has been ported properly.However, when I try to create an online account to set up a automatic payment,the website gives me an error message:>> The phone n...
Resolved! Is my phone being cloned/spoofed/hacked? Please help!!
Hello PM community, I’m growing concerned by the following activity I’ve noticed over the past few weeks:Numerous calls from unknown numbers, beginning with the same 6 digits (area code + 3 digits) as my own number; possibly to convince me they are l...
