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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Texts not being sent

Switched to the $15 plan and now I can’t send texts. I can receive texts and use talk. Any fix?

Paid Twice, Service Still Isn't Working

For some reason my plan did not renew yesterday even though my credit card was auto billed. I manually paid again (now have two 90 day charges pending), my service was working for 20 or so hours and now the service is not working again. The followin...

Resolved! Activate and port number later?

Hello PM Community! I am looking to switch to PM but due to the issues some members are having, I was wondering if I can activate a new account, get a new number and if I decide that everything seems to be work correctly I'll port over my number in ...

Unable to Process Transaction MasterCard

Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information. Bonjour,Je suis dan...

I don't see us roaming unlimited talk option in my self serve account

Phone service not working

Hello, yesterday due to some reason my account was deactivated. I reactivate it yesterday evening but still phone is not working. My account is on auto pay and have sufficient funds. Please help. Thanks

Last post....community has changed

Bravo to all the ones that deserve it..you know who you are!!.This has turned into a fight for a few bucks..getting into the ranks to save a dollar..generic answers...over and over..pathetic.....

Problems with Texting on Public Mobile? Read my insights and share yours

I do not text much but this past week I came to realize how bad things are with texting on Public Mobile. Please note that the following only addresses texting prolems on the network, not making calls. My family and I now have 9 PM plans, where at le...

US Data not working

Hello, I bought a 10-day US talk/text and $250 data plan for $20. I purchased the funds first, then used them to actually buy the plan. This was about a day before my trip. I am now in the US but it doesn't seem to be working. I THINK the roaming is ...

Sim card not recevied

i ordered a sim online couple of weeks back still haven't recevied it. i emailed customer service there is no response. sent a message to Mod as well no response. is there any way i can get information and is it possible to get sim faster?

Blown away by Public's refusal to compensate customers for dropped calls lasting over one month!

I am blown away and extremely disappointed by Public's refusal to issue compensation in the form of service credits for those affected by the dropped calls over the past month. I believe a one month service credit is an appropriate and fair request....

Internet

Hi there! I added a $40 voucher to my account yesterday but I still don't have the internet on my phone. I think my plan id renewed just on the 13th, so do I have to wait until there to have the voucher working? Thank you

Texts not going through

I am not receiving anyone’s texts and no one is receiving my texts. I have taken out my SIM card, I have restarted my phone multiple times. What do I do?

Resolved! account no

How can I get the account no and pin

Resolved! New account with wrong email

I set up an account for my daughter today but gave the guy that set it up the wrong email adress. How can I change the email? I won't be able to login to the account to top it up now so I'm pretty much screwed. need some help as the wireless tech at ...

Calling isnt working

I have the plan for 50.00 with 8gb and unlimited calling and texting.. but my calling isnt working

Locked SIM card

I just activated my account and the SIM card is now frozen I wrote to the @CS_Agent 3 times now , How do I get my card un frozen , It says contact provider , Thats very hard through this system not sure I like this , price was good but I guess we sa...

Disable sim swap?

I recently heard about the sim swap scam and was wondering if there was a way to disable this for my account. If not is there any way to set up an account pin to try to help prevent fraud from happening?

Trying to set up an account

For the past 3 days I have been trying to set up an account and register my SIM card - no luck. Sometimes I get all the way through the form - waiti while it is "processing" - and end up with a Generic Failure message - that gives me no instruction o...

Can I Keep My Plan if I Port Out My Old Number and Then Port In Another One?

Hi, I was wondering if I could port out my old (current) number then port in a new one while keeping the same plan? Asking because I am on the grandfathered $90/12GB plan and would like to give my plan to my mom as I will be going to the states soon....

Resolved! My plan screwed up, 1 phone and I am paying for 2 plans??

Hello I am a senior and need an immediate help as I can't read all community post and write a big store as to what kind of issue I have. In short in last few days I tried to change my plan around my cycle date and now there are 2 plans active in my p...

Phone won't work!!

I added a voucher to my phone a few hours ago.. it says that my plan is active and working but for some reason I can't receive or send texts or calls. I'm getting very frustrated as I need to use to my phone. I have tried everything and nothing will ...

Resolved! $25 / 1 GB plan and $40 / 5GB plan back on again as of today

so i just seen online that the $25 / 1 GB unlimited talk canada wide and international text , and the $40 / 5GB unlimited talk canada wide and international text is back on as of this morning ...can Mods confirm

Cant send Texts but can receive Texts..

I have been all afternoon trying to figure this out to no avail.I have the data working fine and can receive texts and make and receive calls but for the life of me i cant send out texts at all...I got the APN right, everything is good but i just can...

Autopay doesn't work

I have a $25 plan currently. I had $2 in my rewards, and for some reason, it only topped up to $15 from my credit card. I had to manually add another $10 for the payment to go through. Now that I check my account overview, it says the plan cost is $2...

Call forwarding - to USA number

I will be in USA for a couple of weeks and I would like to forward my public mobile phone calls to a USA number. It does not seem to be working. I am on a $50 plan and have an unlimited calling to USA. In addition to this, I have an add-on for long d...

Using available account funds

I have more than enough money (from rewards) in my account to pay for a month of service. How do I use this money with auto-pay? How can I use rewards dollars to discount my monthly fee? Thank you for any help, I wasn't able to find an answer on Goog...

Resolved! Will this phone work in Public mobile network？

Hello everyone.I am plan buy a New phone. I want you guys take look the phone network specs. I am not 100% sure If it will work in this network. Here are the specs. GSM 2 /3 /5 /8WCDMA 1 /2 /4 /5 /6 /8 /194G: TDD-LTE 38 /40 /414G: FDD-LTE 1 /2 /3 ...

need to update porting request

I got my sim today and requested a ported number from speakout. The request did not go through, speakout says i needed to append my 4-digit passcode to the number. how do I update the request?

Resolved! Locked out of account

Hi. I'm trying to reset my password and I've been locked out of my self serve account. Please let me know how I can get my account unlocked. Thank you.

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