Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! New member here! I’m wondering when the 1gb data bonus for six months will be applied to my account? I was not given a promotion code over email
I don't have Government Alerts Section on iPhone 8 under Notification so I don't receive any government amber alerts?? Please any help?
Hi I'm having an issue with my account. I cannot send SMS/MMS to a relative who is on the Freedom Mobile network. Google / Android MMS app says Waiting to send. And eventually after it times out. "Not Sent. Tap to try again" I can send and receive to...
Hey Guys, Last year I bought the $60 plan that included US roaming and US data. I was looking into the plans now because with what's going on in the world I will not be going to the US for the foreseeable future. When I log in to my account it now te...
How can i unlock my S8+ phone, Samsung?
Hiiiii so I moved about a month ago. I've had this issue before but it was a simple fix. All I had to do was change my address to my new billing address. This time I thought it was a banking issue because it told me to call my card provider. I was on...
I recently got a Samsung SM-A530W phone. I just ported my phone over from Rogers (where I was using an old flip phone). This Samsung is my first smart phone. I charged it up put in the Public Mobile nano SIM card. It is working. When I turned it on ...
Hi everyone,So yesterday I was out for a drive so wasn't on my phone much at all except to play music and according to my records at 12:18 pm I used almost 9000 MGB. What on earth would have caused me to loose data like that when I was barely on my p...
im getting this error when trying to make a payment Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. my credit card company tells...
I am living in Haut-Shippagan, N.B. and we have a poor cell phone coverage in my area, could you help resolve this problem?
My account has always been applied to my Visa. As of yesterday, I have no service. WHY?
Hi all,1.) Picture text does not work without a data connection, $15 plan says Unlimited When I run out of Data allowance I can't send a picture text over normal cell or WiFiplease explainThank youMotorola E5 Play with Google Play StoreLP
I am filling in a ticket to port my number, it asks for the imei for Bell which i have, but it is asking for the sim card number. Is this the sim card for PM or Bell that is being asked for?
I switched from another company to your company to use. My plan is $25, but my data has been unavailable, personal hotspots have not been available. I have been using your company for 2 months, and I can’t solve my problem until now, please help quic...
My friend is returning home for a couple of months from another country and is interested in a public mobile SIM card for the duration of her stay. should I order it for her? When she activates, will it keep her out of country number? Will it risk ca...
Hi just wondering if the Telus LG K20 is compatible ... it's not on the list. Thanks for your help!
Can’t use my account to pay remaining bill
I’m trying to top up my plan
Hi, I cancelled my account in March but have been billed in May and June. I can't log in the My Account anymore, as it appears my account has been disabled. Also, when I try to submit a ticket through the bot, I am unable to sign in to my Public Mobi...
When I click the change plan button, no existing plan and new plan show up. Then, I click more plans directs to below error. please check and fix it, thanks.
Hi, I got comeback offer, but I am already have that email in use by other public mobile number.How can I get same offer for my second public mobile activation? I already ordered new sim card. I got following but when I try to use my email, it says i...
how do rewards work?
I was activating my Public mobile sim card in the payment stage, when i realized i miss entered my address so i clicked previous till i got to the place where i need to change and that happened to be where i entered the sim number in the first place,...
As per title. Thanks for reading! *updateI didn't know how to search for existing threads, but I'll wait a few more days for the credit to show up!
Can someone call me please as he lost his password, I tried resetting it and email doesn’t come through to his email. xxx-xxx-xxxx thanks Edit: phone number redacted by will13am. Please do not post personal information in the public forum.
Hi,so I'd like to change the card I'm using for autopay. In my self serve when i remove autopay it removes my existing card, but when I enroll in auto pay again, there's no option to add a new card. It simply uses previous card information. Can someo...
