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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I add to my account with my visa debit

Resolved! Upgrading plan

How do I upgrade my plan?

Resolved! Credit cards denied

Hi all, I have autopay enabled and my payment due date is on July 14, 2019. I got the following message when logging in today: Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 ...

Is there a way to have an extra number that just forwards to my main number?

A couple months ago I ported my old VoIP number over to public mobile. Because it's still a VoIP number WhatsApp won't accept it for signup. Is it possible to just get an extra number that forwards to my main number to use for services that block my ...

My iPhone keeps saying it’s in searching or comes up no service ?

Resolved! Auto Pay

I have autopay, a credit card on file, and 7 dollars in (from credits). last month, I made sure to have enought dollars on on my account for the changes, as I changed plans, and the community said for seamless services, that was best. This month, I ...

RCS Support?

Google Messages just released a stable beta update for their messages app to allow for RCS. It tells me my carrier doesn't support the option. Is this something that can be enabled by Public Mobile fairly cheaply and easily? or is this simply not goi...

Resolved! Oracles

What can you do do earn Oracle's?

Resolved! Where's the bonus data?

I signed up for the 35$ plan which is supposed to have a bonus 500 Mb. I am signed up for the auto pay option which gets me an extra 2$ off. I cannot find where this bonus data is under my account. I've looked under usage..plans and add one.. Is it s...

Resolved! I canot cancel add on of uS minutes and there is no email response

Resolved! I have $15 plan what I need to to add be able to call to Slovakia?

Resolved! Forgot Password not receiving confirmation email

Hello,I was trying to log into the Self Serve but I forgot my password. I followed the "forgot password" link, supplied my email and answered the security question, and then get a page telling me that I will receive an email outlining how I can chang...

Resolved! Huawei P30

Hi,My phone mode is HUAWEI P30,I am not sure whether or not available for public mobile SIM card.Thank you!Cheers,Adele

Enter sim network unlock code

I have tried 1234, which is standard. I need to get in contact with a moderator to get a PUK I think Can someone help me with this?

SIM Card All of a Sudden says Unregistered

Hi. My SIM card all of a sudden says unregistered when it was working perfectly seconds before. I've been with PM for about 2 years without any issues. My phone is fairly new (it's an S9) and I can't understand how it would be an issue with my phone....

Referral reward

I just got my plan set up, but I think the person at the store put in his number, and I'd wanted my friend to get the referral. Is there a way to check who the referral is logged to, and if it is indeed the guy from the Public Mobile shop, can I chan...

data in build your own plan

Does the data "Bonus" for the 6, 12 and 18 GB options in the Build your own Plan section depend on having "Autopay" like in regular plans or is it just a current bonus to promote that amount of data purchase with no autopay requirements ?

Resolved! Phone Cut Off

Hey everyone! My phone was cut off despite being on autopay. I don’t have an account set up so I can’t access anything online. How would I go about contacting the moderators for help?

Account access

Wont recognize me

Payment PIN not accepted for activation

I am setting up a new account, and am at the payment page. i enter the PIN from the voucher and set the payment to be don't use credit card, and it keeps telling me Payment PIN required when i hit activate. How can i fix this and finally do my activa...

Resolved! Changed plan but System Not Responding

Opened an account with PM about 2 weeks ago, after some kinks in the start the service was started. Then my next step was to port my old number from another provider, enrol in Auto-pay and then Change my Plan from the $ 10 to the $ 25.The system acc...

No Outbound SMS

New customer. No number port. Data and inbound SMS function. Calling functions. APN settings have automatically changed on inserting Sim card. Messaged moderator team but thought I'd post. Going on 48hrs now since activation. Help!

Resolved! SIM Network Locked

Resolved! Samsung galaxy S3

Everytime I try to download a text picture message it wont do it. After 2 trys this comes on the screen "currently unable to download try again later. How can I make it work have been on P.M. approx one month and hasnt worked once.

Resolved! My US Roaming Add - On only worked a day and half.

I purchased a 10 day US Roaming Phone call and Text add - on on July 7, 2019 before vacationing in the US. It only worked for 1.5 days before I suddenly lost the service. I have not been able to make / receive calls, niether am I able to send / recei...

plan change

Hi. I just upgraded my plan to $50/8g and set it to "change at my next pay date." Well it changed to the new plan, but didn't start me off fresh for the new month at zero gigs...instead it's taking off what I used last month (5+g's) and leaving me ...

Resolved! Autopay Data Bonus not Being Applied

Hello! I have been with Public Mobile for a few years now- when I signed up, there had not been any data bonus for using the autopay feature. I only recently realised that Public Mobile offers this additional 500 MB bonus to people who use autopay, a...

Cannot port number or get new number for my husband's phone

Ok getting frustrated. Been trying to port and then say to heck with it and register for a new number for my husband's phone for the last two hours. I already have an account and had no issues and now we cannot even register as neither option is wo...

Resolved! 1GB Add-on DATA US

I just bought and add-on and when I go to my account I don't see any detail about it, only that I have a $20.00 available funds. Is that OK or I need to wait ?Thank you.

sim not working

Ok. Not a good start so far. You mailed me a SIM that doesn't work. No, I'm not coming from any other phone company. The phone I have is compatable. I tried the Help pages but the phrase 'sim doesn't work', after clicking search gets me a blank page....