Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am able to access the Community with my Community Username and Password. Created a new account and wish to port my number from Koodo. Have been told by system to access Chatbot and contact Moderator. During this process, I'm asked to login to th...
Hello,Can you please explain why my account currently states that my plan cost is $180 when my plan is $120 per 90 days?Please see below. Can you please correct this? Thank you. As of today your estimated payment is: $165Your next plan cycle starts: ...
For some reason it says, sending disabled. I cant find anything in the app to correct this. Can anyone provide me with the solution, please?Thanks
OK, I'm a little more than fed up. When I registered, the form page seems to have screwed up the number that I was trying to port and now, while I have cell service, it isn't the number I was trying to port but, instead, a different, wrong, number. ...
i am not sure what the issues are. just got the sim card in the mail and trying to activate it but showing invalid. need help!
hi, calls going out work. but i am no receiving any calls. i just activated yesterday. thank you,
I tried to call collect, but got an error that I do not have long distance on my account. I shouldn't need long distance, as all charges would apply to the recipient of the collect call, right?
Last week I made my first referral so it was pretty awesome today to log into my account and see a $20 Credit in my balance. Thanks public mobile. Has anyone else received their credit yet? Is there anything I should know about the credit or can I us...
With a $20 promo text, I have referred two friends and got all set up. However, I have only one time $20 was given today.The promo says a $20 for referral of a friend. Should I have got $40 in total for 2 referrals?Please verify. Thanks.
Hello, I have $15 plan. According to the plan, the incoming calls and toll-free number are free. However, from my usage history, all these calls were accumulated to 100 minutes. How to correct these errors?Thanks
My service keeps stopping working and I can only receive texts from iPhone users and cat receive any calls. I have restarted my phone but it won’t work.
So I woke up yesterday morning my phone didn’t work, and I had 8 emails from PayPal and various merchants for the purchases I had made overnight while I was sleeping. Unable to contact anyone directly at PayPal or Public Mobile, I was finally able to...
Hey all, I'm new to Public and my first autopay is approaching in a couple of days. I have a Visa debit card through RBC so I just move whatever funds I need into my account, I'm just wondering how the payment works when you get the autopay discount....
I would like a proper phone bill document. The transaction history isn't really all that detailed.
When I try to access my account I get a blank page at https://selfserve.publicmobile.ca/ Any suggestions on how to access my account info? I'd like to add another phone to the account but having doubts if self serve is often non-functional
We set the public mobile SIM card up keeping the old phone number which we had been using with provider Bell Mobility. We are now a couple days since setting up the Public Mobile and the Bell account is still not cancelled. We are getting messages an...
i paid for a plan activated my sim card but its still not working anyone know why
Trying to switch my public mobile phone number to a new phone. I put sim card in new phone. It keeps asking for sim network password. Please help
These days, the public mobile cellphone signal is not good, the connection is intermittent.the cellphone shows the signal is full, someone called to me, I hole my cellphone in my hand, but I did not hear any ring sound until it shows there is a voice...
It keeps saying it was declined by my bank but I checked with my bank and that's not true. Please advise!
So if Public Mobile is the 3rd tier of "family" companies: Telus/Koodo/PublicMobile. Why is the 2nd tier company - Koodo offering a promo that beats Public Mobile $50 plan ($48 with autopay)?Yes, it is only beating it by 500mb (if autopay is enabled,...
I see lots of messages on here about credit card payments being rejected. I'm in the same position, and it seems to have torpedoed my attempt to activate service today. I've spent all day trying to get it started, so far to no avail. I have two credi...
I am on auto pay and have to update a new credit card. I am unable to activate and account for any online assistance and need my original account number to have my phone number transferred. Does anyone know of any way I can get my account informati...
Hi Simon, My cell can't access mobile data. It worked with fido before.t Maybe my account setting issue (xxxxxxxxxxxxxxx)? Thanks, editesd by computergeek541: phone number removed
Yesterday at 2am I was scammed via SIM swap and woke up without cell service and money from my PayPal missing. I don't know how to they did it because my PM password wasn't changed so they would have had to guess it outright? What I'm mostly request...
