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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 72791 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 74868 Views
  • 180 replies
  • 32 Bravos

Samsung A21

would it be possible to add the Samsung A21 to the compatibility list.  I have joined the network but can't connect to network.Please helpThanks, Simon

Simon06 by Great Neighbour / Super Voisin
  • 3451 Views
  • 10 replies
  • 1 Bravos

No Data

Hi There,   I just recently changed plans to include Data but I am not getting Data on my phone. I'm wondering if there is something I have to do on my end, if I need another SIM card, or something else? Help/advice needed. D

David_A by Good Citizen / Bon Citoyen
  • 3098 Views
  • 10 replies
  • 0 Bravos

Resolved! Refer codes "O"

Just to make sure - are the refer codes all letters or a combination of letters and numbers?

BEER by Town Hero / Héro de la Ville
  • 1635 Views
  • 7 replies
  • 0 Bravos

Resolved! Call and message services barred

Hi Moderator,  The outgoing call and message services have been barred since yesterday. I received a message last week from 611 indicating that "you have 10 minutes left in your plan', but the call history shows less than 10 minutes in total of outgo...

Piratheepa by Great Neighbour / Super Voisin
  • 3274 Views
  • 20 replies
  • 0 Bravos

Resolved! No service, public mobile not available, unregistered sims

My wife and I have been with public for years now. My phone suddendly drop. No service, public mobile not available, unregistered sims. This happen Thursday sept 10th.  Have been on auto pay for years. My wife's phone still works, but mine does not. ...

mariobriggs by Good Citizen / Bon Citoyen
  • 3173 Views
  • 10 replies
  • 0 Bravos

iPhone 11 max and account activation

It says I cant receive  text or call on my iphone 11 says to choose another planSecondly  I cant activate my self serve acct. I cant login and  I cant reset password  keep saying cant verify my email  I tried to create a new account  and it says my n...

faithsayo1 by Good Citizen / Bon Citoyen
  • 2766 Views
  • 11 replies
  • 0 Bravos

Resolved! Re: no service

I have an iPhone 5s. Switched to Public Mobile 2 months ago. Now have no service living in middle the middle of Kelowna. Can someone help.

luckyg by Great Neighbour / Super Voisin
  • 1400 Views
  • 3 replies
  • 0 Bravos

Resolved! Friend referral more than once

If my acct is inactive can I activate a new account using the same friend's referral code as I did the first time?

martik777 by Good Citizen / Bon Citoyen
  • 1340 Views
  • 7 replies
  • 0 Bravos

Resolved! Returning back to Public Mobile

I hope to return back to Public Mobile but for some reason, when I try to login in it does not work and when I try to register for a new account, it does not work either. When I try forgot password, it give me "ForgotPassword/LoginUnsuccessfulUser_Lo...

libertyshim by Great Neighbour / Super Voisin
  • 1899 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment Amount Glitch?

Hi all, PM newbie here. I added some money to my account earlier today ($30), but it seems to have done something to the payment that I owe for the next cycle. Should it not still be $28, as I am still registered for autopay? BeforeAvailable Funds: $...

len9 by Good Citizen / Bon Citoyen
  • 3014 Views
  • 15 replies
  • 0 Bravos

$30/2GB Plan Ending Soon

While I'm uncertain if it always said this or not, Public Mobile's website now says "Sale ends soon" regarding the $30/2GB plan. The page for the $30/2.5GB Quebec plan also says this. Conicidently, Lucky Mobile has raised the price back to $35. @Cath...

Resolved! Free 5 Gbs

Wondering if I'll lose my free gigs and free talk mins if I go to a cheaper plan? $40 down to $25?

tamster-1 by Great Neighbour / Super Voisin
  • 2220 Views
  • 6 replies
  • 0 Bravos

SIM UNLOCK PIN

I purchased used unlock device. B It works perfectly with bell sim card but when I insert public mobile sim card it requires SIM UNLOCK PIN.How can I get sim unlock pin? 

Vaibhavpatel by Great Neighbour / Super Voisin
  • 1988 Views
  • 9 replies
  • 0 Bravos

Resolved! incorrect caller id

When I call home # xxxxxxxxxxxxxx from my cell xxxxxxxxxxxxcc the caller id showing for the house phone show cafe le bistro which is incorrect. It should state my name. edited by computergeek541: phone number removed

dasoyuf by Great Neighbour / Super Voisin
  • 2967 Views
  • 6 replies
  • 0 Bravos

Resolved! Contact

Contact a moderator 

Manusharma03 by Great Neighbour / Super Voisin
  • 1922 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment

How can I pay my plan bill 

Manusharma03 by Great Neighbour / Super Voisin
  • 1115 Views
  • 4 replies
  • 0 Bravos

Data usage

I have auto updates turned off and have not been out of my home wi-fi range for 2 days but data usage has gone up by 7MB. What am I missing?

martik777 by Good Citizen / Bon Citoyen
  • 760 Views
  • 4 replies
  • 0 Bravos

Resolved! How much is my bill

How can i make extra paid to paid two months ahead

Maria10 by Great Neighbour / Super Voisin
  • 849 Views
  • 2 replies
  • 0 Bravos

Resolved! Bandwidth 2 questions

1)How much do we lose Bandwidth just connecting PM for 1 day and do nothing. After I received 98% of data is used email, next day my connection is gone, not even touched a phone. While a phone is connected 4G is indicated. 2)Yet I am still able to re...

ogojosan by Good Citizen / Bon Citoyen
  • 1723 Views
  • 4 replies
  • 0 Bravos