Community

Resolved! Updating my plan before expire date?

HI there I"m trying to update my plan before expire date but its not working.I ran out of data and my plan is expiring in a week.Thanks

Resolved! xxx-xxx-xxxx

I want to enter my new CC so I can renew my plan have forgotten what I entered for email or password can I enter new one?

Resolved! Catherine/David - Please Fix!

Hi @Catherine_T  @David_J  French side Whatever issues or updates were done the other day has messed up the buttons. Using Chrome on a Cell Phone. Notice in screenshot below you can hardly click the bravo button. It was never like this until whatever...

Resolved! Failed sent messages

Resolved! Porting Number to Fido

I have recently just got a new phone from Fido and I would like to port my number from Public Mobile over to Fido. What steps do I take in order to do that? Thanks for the help in advance!

Resolved! Can't send/recieve MMS on galaxy S6

I'm trying to help the bf get MMS working on his "new" phone and there are limited options for the APN  type. None of them seem to work. Is there a work around for getting the APN on his phone? This is what i see...... Edit: I just wanted to add in r...

Resolved! Cannot receive calls from some local landlines

I opened a new account to use my Koodo Coolpad phone.  I can receive calls from almost everyone but when I call my mobile phone from my home landline then it goes straight to my mobile's voicemail and shows up as a missed call.  There is no way to ac...

Resolved! Credit Card being Charged After I switched companies

I am no longer with Public Mobile but they keep charging my credit card. How can I get this fixed, my account does not work since I have not been a user? So I can not remove autopay.

Resolved! Data Plan Usage and Free Additional Data Add-ons

My wife and I both have the same plan: 100 minutes of talk and 250MB of 3g Data.  My account shows my usage of the current month's data plan first, and when I go over 250MB it automatically starts using one of my 3 or 4 free add-ons.  My wife's on-li...

Resolved! NEED PUK CODE TO UNLOCK MY SIM CARD....FAST PLEASE, THX TEAM

its all i have to say, Moderator PM me please

Resolved! Change AutoPay date

Hello, So I have autopay for my phone but for some reason, it is the exact date that the payment itself is due. When public mobile tries to charge for the month I end up have no funds in my account and my account freezing because autopay did no go th...

Resolved! I didn't receive the month free reward

I registered my email address in advance on the public mobile website and then registered my SIM but have not received the free month rebate.  The terms and condition say one would receive the reward within 30 days....it's been 30 days.... Is there s...

Resolved! Porting a number from a Pre-paid PC Mobile account?

Can you port a number yourself from a Pre-Paid PC Mobile account when setting up a new account? I'm going to be helping an elderly friend set up a Public Mobile account and I am finding some info on the Community page that states that it has to be do...

Resolved! what would be the best plan for a friend of mine who wants data only

Hi !  I read on an earlier post that Public mobile does not offer a data plan only. One of my friend is looking for a 2go data only. What do you think would be the best compromise I can offer him with Public mobile. ( I think he found something inter...

Resolved! I've been SIM-Swapped! Now what?

Hello all-- Turns out overnight I was SIM-Swapped.  I can't contact PM because they have no clear method to contact them and get them to de-activate the SIM.  I can't get to Wal-Mart to get a new SIM until they open in an hour and a half.  The hacker...

Resolved! Family plan?

Is there a Family plan that can share data between devices? I have an Android phone and would like to use my data on my Ipad that takes a sim card. Is this possible without switching sim cards all the time? Than you

Resolved! Sim card

I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do

Resolved! My phone is not connecting

Hi,since I ran out of data my phone has not been connecting even though I have top up. This I have been experiencing since last week. I only use the phone with wifi can someone help me please. 

Resolved! Unable to create Self serve account to activate account online

I get : SIM card number incorrect (it’s not)Username already used. I used my email address (which is very perculiar). Tried unsuccesfully to submit account creation form. Kept getting « Problem submitting form ».so can’t create account.Ttried 30-40 t...