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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Accidentally changed my number

Hi all, Just signed up with Public Mobile earlier this week and everything has been great so far! Early this morning I was browsing the site to see what features/ options I had as a customer on the site and I noticed there was a change number feature...

Payment issue

Resolved! Payment issue

I have enough money for my plan to renew but didnt deduct it, plan is expired now but shouldn't be

Resolved! How do we earn more points

How?

Resolved! No data

My plan includes data, it's turned on and the APN settings have been checked, but data is not working. Phone is LG4.

WHY DID I GET CHARGED TWO TIMES IN MY ACCOUNT DECEMBER 2019

AND I CHECKED ALL THE STATEMTN TOTAL CHARGED IS 13 TIMES AND SOMEONE RESPONSE TO MY ACCOUNT THANKS

Resolved! Poor Reception SOLVED!

Hi.I just signed up for PM on Friday. I have had a lot of problems, but I did manage to solve very poor reception. I only had on bar lighting up, or sometimes none. But when I went into the settings on my phone, I changed the network mode to work fo...

Resolved! Deactivated account

My account was deactivated since I forgot to pay the bill over 90 days. When I found that, it is already deactivated. I am wondering if I still have a chance to reactive my original phone number.

Resolved! Can't Text out on phone!

I just installed the sim card on my Motorola Moto G7 PLAY phone.I activated the SIM card on Dec. 10, 2019 but only installed it in the phone today.I can phone out but I can't text to any other cell phone...Does anyone know what I need to do to text o...

Resolved! sim card replacement from micro to nano

hi guys, can i replace my existing sim card for free? i need NANO sim card and the one I have cannot become smaller by pushing it out of MICRO one. it is old one. since 2011. or do i have to pay 10$ + postage fees? thank you

People tell me they can't hear me or my voice comes and go?

What's wrong? I just had 2 phone calls while at home. Usually I call fine from home. I'm using my cell coverage to call not WI-FI. Even using 3rd party apps such as whatsapp, sometimes it starts cutting off. I"m on the $35 plan.I live mid city, not i...

No data

Hello...longtime PM user with multiple accounts. All of a sudden my wife's data seems to have stopped working, here network settings all appear correct when comparing to my other phones. Wifi is good, but no data on PM. Advice please and thank you

Resolved! Does $25 plan includes SMS messages?

Does $25 plan includes SMS messages?

Resolved! i recieved my sim card today in the mail and was supposed to get a $25 reward as per the promo

I received my sim card in the mail today as per the current promo, but I dont see it applied in my first month. What must be the reason for this?

Spotty mobile data

Hello, I have a Moto G7 Power, and I am in Calgary. I recently dropped it in water and it went to the repair shop for a few days. I used a spare phone with the sim in the meantime. Now I put the sim back in my Moto G7 and the mobile data does not wor...

all i want to do is register my phone to find my account status keep getting rejected

Resolved! SIM card stopped working suddenly

I have 2 Public Mobile lines.1 stopped working suddenly.The other one is working fine in both phones.The broken SIM, I guess, is not working in any of them. Please help asap.

Resolved! Just moved to BC from Ontario, trying to call numbers and being told I don't have long distance

Hello. I've just moved to BC from Ontario and my phone has stopped working. I can make recieve calls and send txt; but when I try to call my wife who is using the same Ontario number as before, I am told I don't have long distance data set up. Will m...

Resolved! Call Display Name not Number

Hi, I'm new to PM and I'm sure this question has been asked and answered although I could not find a quick response. When I call someone, only my cell tel. no. displays on their phone. Can I change it so my name displays instead? If so, how? Do I ...

Resolved! New Account From Bell

Just created a new account (transferred number from Bell). Now I cannot log in to the public mobile self serve area, saying login attempt failed. When trying to reset password it says "Sorry, we’re unable to verify your email address." I believe I ma...

Resolved! Where do I get my sim unlock pin?

Just activated a new account and put in the SIM card and powered up my phone and it asks for a SIM NETWORK UNLOCK PIN... how do I get that?

Resolved! activation

I lost my sim card and bought a new one but I can't activate

My new simcard is not working...

I lost my simcard so I bought a new one but it is not working... I went through the "change simcard" process but my phone is not working. Any clues??

Resolved! How can I get refund, can't get service since boxing days now we have $50 in our account

No Sim error since December 26 now $50 account balance. But same error. My mother is 76 yrs old don't need this kind of stress. Suppose to be 2 hours process to activate iPhone 5. Tested Sim in 4 unlocked phones:iPhone 5+6, one plus one, pixel 2 all...

How can I request for a refund?

Good morning, My friend referred me to PM and I switched from VM to PM with a 40$ plan on Jan 2. Right after that I realized that the signal was weak in my downtown office building (when I received and made phone calls, people at the other end couldn...

Renewing has not been done for #xxxxxxxxxx

Hi,I am a customer of Public mobile and my # is xxxxxxxxxx.I paid manually on Jan 2, 2020, for a 10$ plan.Although the payment was successful and its transaction was posted in my bank account, there is no fund available for my account.This condition ...

Leaving country for 9 months

I just moved to Public Mobile as I was paying way too much to Bell.I'll be travelling around the globe and I'll be away for 9 months. I'd like to, however, keep my number and keep getting texts.What can I do? I read something about "pausing" the acco...

Resolved! will this phone work on PM

Am looking at purchasing a Samsung Galaxy A20e factory unlocked cell phone and cant find it listed on PM site. Will it work on PM? Scorp

Phone compatability

Good Morning all My mom is thinking about switching to Public Mobile and when she checked the compatability of her phone is was on the list but it said "4G LTE Device does not support 4G LTE bands". She is not interested in data, only talk. Will th...

Resolved! Locked out of account.

Hi there, I'm no longer able to access my account as I've been locked out. Would I be able to get some help @CS_Agent

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