Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey everyone! Just looking for some advice when it comes to posting on the community. I’ve been browsing the community for the past few days and looking at some of the questions and responses. Every time I want to respond, it seems like I’m just rep...
Hi there, I've already sent this to the moderator team but want to post here in case I can get an answer sooner. I have tried to switch to Public Mobile since Friday (five days ago now) and at the mobile kiosk it failed to activate because of issues ...
i have been able to send text messages, however have not received any for the past 3 days. please advise on how to rectify this issue. thank you
If a new promo comes out, do I have to wait till the end of my monthly term to switch?
When I terminate my PM account, will I get a refund for the month I paid in advance?
Hello,Can anyone in the billing can help me with the overcharge in April 11, 2019?In April 11, I was charged $40, instead of usual $36 per month... When I checked the Transaction history, there was "System issue" on the April 8, caused the rewards d...
Just got public mobile. Why am I prepaying for month in advance?
Does anyone know if you can use a Huawei Mate 10 Pro with Public Mobile. This model doesn't show up in the compatibility checker. See the attached screen capture. Thanks.
I've been on a $40, 5Gig data plan for a few months with no issue. Data stopped working today and I logged into my account and it says "You currently don't have any add ons on your account" under my data. Usually in this space it shows how muched u...
I've searched the forum for answers, and all I've seen is to power cycle the phone (remove sim, restart, replace sim etc) So when I make a phone call, sometimes it says that my plan does not have a long distance add on. But 5 minutes later when I ma...
I had a call interrupted with a voice message stating that my plan doesn't support long distance, and I should purchase an add-on. Now when I attempt to dial both local and long distance numbers, the prompt comes on saying that the call cannot be co...
Hi, I activated my sim card yesterday and it shows no service. I have an Iphone 7. The phone is unlocked from previous provider. I have 50$ for available funds. I did remove sim card and put it back, switch the phone on/off, still nothing. It's searc...
I need to know the phone numbers which used my phone number as referral.
I work from home. I often do training, which requires running a conferencing program, VIP and a training database. If I was to get the most expensive program, ($50.00 for 8GB of Data at 3G speed), could I use my phone as a hotspot as a replacement fo...
I locked my sim and now my phone is extremely pointless... I’ve been waiting for days for them to answer and no one has yet. Should have a number to call.
Began my plan in May, signed up at Wal-Mart but had 2 failed attempts due to errors in their systems. I've now been charged 3 times in May for full price and 2 times in June for smaller amounts (still totaling more than my bill). Any way to find out ...
I just used the service 3 days ago and my data almost used up. but I cannot find the data usage overview on dashboard (i can find historical info). can anyone advise where I can find overview data remaining info?and one day I used 170M data but I hav...
I realize this isn't the official support forum but our options are limited in Canada it seems. Does anyone else use this phone and connect to a bluetooth speaker? How is your connection reliability, does it keep playing or drop out periodically? I w...
I'm looking to get a new phone (Samsung Galaxy A70) but I just want to make sure if this phone is compatible with my SIM. Does anyone know if this phone works on PM? I've already checked this link https://www.publicmobile.ca/en/bc/get-started but it ...
so a couple days ago I was at a koodo booth looking for new plans (I had not heard of public mobile) and the rep told me of a great new prepaid plan, (it was actually a public mobile plan but he did not tell me that). I said I liked it and he told m...
Hi. I would you like to help me.I added the Add-on "400 min Intl Long Distance (Incl Canada & US)" but it doesn't work.I am using $25 plan. It includes:・500MB + 500MB at 3G Speed・Unlimited Canada-wide Talk・Unlimited International TextAfter I added th...
Since Telus, Public Mobile and Koodo are essentially the same company are their sim cards interchangeable?
I believe this is a question to the admin, i recently payed my bill on May 4th. I have a 90 days billing period. I received a reminder text that my bill is due on June 20, which is not correct as it doesn’t line up to billing cycle. When I log in to ...
I am new to Public Mobile today. My phone works great. I tried creating an account so I can port an existing number. I got through everything and when i when I clicked done, it came up saying there was an error. So I tried again and said existing ac...
Since the 15th june i changed new plan, my mobile phone has not been able to make outgoing calls. I logged into the website to check my plan and always prompted an error. This experience is very bad. I missed some important calls. could you help me s...
If I hit my data limit, does data get cutoff until the next billing period or will it allow me to use more with overage charges?
Can I get the $2 savings with auto pay using the vouchers bought in stores?
Don't know if this is affecting everyone or just me, but I'm having issues accessing the Plan and Add-Ons page on Self-Serve for the last couple weeks, which means I can't view or make changes to my plan. After I click on the tab I get the generic "I...
Hello there,Can anyone help me to reset my password. I enter the right pasword and after one attempt my account is blocked for an hour. This happens again and again. I'm not able to reset the password myself using the provided link.Thank you very muc...
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