Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello;I have registred with public mobile on Oct 11th, I have received text message on Nov 7th to remind the payment, I am not registred on the automatic payment and I didn't pay the bill but on the 10 th November i have received a text message sayin...
Is there any way at all to dpeak with a real voice? I am trying to cancel father's account because he is too old to cope. But you do not recognize my email and I do not recall setting up a PIN for the AutoPay. Help please!
My wife calls the states only a few minutes a month and doesn't require an add-on. Will she be charged a per-minute rate?
Lately I’m having some issues with dropped calls, and just before people are either cutting out or their voices seem robotic or tinny. Anyone else? Ideas?
I recently become a customer and when I was in need of data, there was none. Could not sent SMS with photos as well. How can I get this resolved. I am on a 1GB data plan for $35.00 per month.Dale
My credit card number expired and autopay didn't go through. I inputted a new credit card, but then it said that I had an invalid plan. So I went to choose a plan for 90 days and it charged me $45 dollars. However, after switching to this plan I stil...
Hey I'm in the process of trying to switch over to public mobile with old phone number When i enter # for eligability it says its not eligable. I want to keep same phone number. What do i do??
My plan says that I have unlimited international text messages, but when I was overseas recently an SMS message did not come through to me until I returned to Canada. Does anyone know why this is? Thanks
hi there, my iPhone can not send SMS messages even though i have unlimited text.under iMessages, it shows "Waiting for activation..." i did try multiple times the suggestion to turn ON/OFF aeroplan mode followed by turning OFF Messages and Facetime, ...
i need to change my plan but it says im locked out of my account
I was on a call when all of a sudden it dropped. Since then, whenever I make a call I am told my plan does not include long distance and to buy one. Problem is... I have the 200 minute US/Canada add on and I barely use 30 minutes of it a month. I c...
Hey. I payed for my plan by payment voucher and got the message that it's recieved but my calls, texts and data were all not working. My profile showed i still have money in my account. I changed my plan and now it says i have no money in my account
Thank you very much!
I have a 50 minute Canada wide plan, why can’t I complete a long distance call within Canada? Every time I try to call i get a message saying I need a long distance add-on!
Hi,To be honest I enjoy the low fees but everytime I need to use this website I encounter website problems.. plans pages won't load for hours and when it does it won't load... payment not recognized..voucher not working...the list goes onAnywaysNow, ...
I tried to dial the phone number of a legitimate business in the UK. The phone number is as followed: 011 44 871 559 1852 (In case you wondered, it is Travelodge and I am not doing the commercial for that company. )I tried 3-4 times and Public Mobile...
Yesterday my friend sent $25 credit referral information for me ,he mentioned for me must be online open new account,so I went to Walmart asked customer service about $25 credit referral ,he told me open new public Mobile account in Walmart or you bo...
Hi friends. I have a Asus Zenfone 4 Max (ASUS X00ID purchased in Taiwan), running Android 8.1.0 "Oreo", ZenUI Launcher 5.0.1.44_18-7-0_1 I ran a factory reset on my phone (attempt to fix camera issues) and now my network mobile data fails to connect,...
Missing on web page: add-on that is 4th down from the left-hand side: US roaming - unlimited talk; $8; I bought it only ten days ago and it expired after the ten days. I needed a few more days so I tried to buy it again but it was missing from the Ad...
Hello, I have a new iPhone XR and I need to use a second SIM in my phone for separating business/pleasure phone use and on the occasional travel. As many of you know, iPhone uses an eSIM in place of a physical dual sim set of slots. This is a great d...
I just ported the number from Speakout. When I make calls to my phone from another phone, it does not ring, but rather calls going to voice mail with message that voicemail is not initialized. I am suspecting some settings are not correct. I have ip...
I am currently locked out of my account and don't know the password. I have tried to reset my password but it doesn't work. I enter my email to verify the password reset and I get the error message "Sorry, we’re unable to verify your email address."....
Hi, i need help to get the data working on my new Nokia 3310 3G
I am registered on AutoPay, however I recently got a new credit card because my old one expired. I forgot to update my account with Public Mobile and, as a result, my payment failed. I have now registered the new card on the self serve website, but w...
Trying to set up my account but they sent my code via text message. I only have WiFi in my area. Is there any other way they can send it to me? I am trying to pay for my phone service as it is due tomorrow but can't make any headway.
I have been a Public Mobile customer for about three weeks and at least three times in that period, I got notification of a voicemail, but the phone did not ring. I am in a good reception area and the phone was NOT in "Do not disturb" mode. It seem...
Hello my self serve email is not correct. When it was created there was a mistake.
Good day, i have a charge from PUBLIC MOBILE 855-4782542 BC on my credit card for $4.20 from November 12, 2018Yet, I can not find it anywhere in transaction records on my account today November 16, 2018.Nor did i purchased any addons in last month......
I recently ported over to public mobile and everything works (local incoming and outgoing calls).However, when getting a calls from Microsoft (1 425 635 2970) they go to voice mail directly. They have to call back to a different number. This is hap...
I have a AXON ZTE phone, just started Public Mobile last week. It took extra time to get the SIM card to actually activate. Someone called and followed up that my phone was working. (Thanks!) However, at the time I did not realize that my data was...
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