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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How can I get a free month

Resolved! How can I get a free month

I don't have any money to too up my account and I forgot my credit card info what else can I do

Resolved! Sim cards from London drugs

Apparently of London drugs well not sell SIM cards without activating them for you my question is if your having a Sim card issue how do you get a replacement Sim card Quickly? I do not need one I’m just curious on what to do if I ever did need one

MMS and data

Resolved! MMS and data

Hi friends,Does sends and MMS use your data allotment or does it draw from the unlimited testing? Thanks!

Resolved! Reset email

How can I reset my email address?

Resolved! same number change service..?

i m a bell user and how to join public mobile with my old number explain how...? step by step what can i do first thanks

Over was over charge how can I get my refund??

Hello my name is Kathy and and the month of octuber of this year. I was charge twice for my cellphone and on top of that I can't used my data and I don't know why it is kind of frustrating when you can not talk to a human been

transferred from CTExel but input the wrong number

I have just transferred from CTExel, but I type wrong phone number and right account number. When the SIM card was activated, I get the wrong number. What can I do to get back the right number?Thanks a lot for your help!

Resolved! Rewards

How many questions/answers do you need to answer/ask each month to get rewards that take money off of bill?

Resolved! Forget password and I don’t use that email anymore

I forget my password and the email I don’t use anymore. What can I do to change my email and my password

Stop Telus spam emails..?

I still want to receive emails that pertain specifically to my account with Public Mobile but I hate getting the spam advertising from Telus.Is there a way to unsubscribe from the Telus spam without globally unsubscribing from all Public Mobile messa...

Resolved! Re: Can I phone public mobile and talk to a person? ....and what is the number?

I cannot make any phone calls the message given when I try to make any local call is I am sorry we cannot complete your call you don't have an active long distance add on. I am not trying to make a long distance call I cant make any local calls as I...

Resolved! Add-Ons, Are they a one-time thing or do I need to reapply it each month?

I added a 500min outgoing call last month. I'm wondering if it will automatically be charged to my account for this month or if it drops off as a one-time thing.

Resolved! Help

how do I start my account sign up with the community

Resolved! Data

Hi, For last two months, I am not getting unused data on my renewal. I lost all completely. Last month I lost all my unused data and this month I suppose to get adding up 900mpbs which did not happened. This issue happening for last two months.Please...

Resolved! Entering friend's referral code after sim card setup

I set up my sim card yesterday but I didn't have my friend's referral code with me. I can still use their code?

Data plan

Resolved! Data plan

Hello, if I get a text message that I’ve used 70% of my data, will it give me another message telling 80% or 90% so on or will it not let me know anymore

Resolved! Receiving "sorry, cannot complete your call. You dont have an active long distance add on"

phone worked well for a long time. Now, when attempting to make outgoing local call, I receive verbal message above.

Resolved! Just switch from Koodo and want to get my old number

Please contact me to get my old number back from Koodo.**********Account # *********Under the name of *************** Thanks for the help!Bob

Changed plan, but main account page still shows old plan.

Main Account page shows:Payment Due Before: Oct 31, 2020Payment for Next Cycle: $50.00Amount Owing: $50.00If I go to Change Plan page:FUTURE DATED PLAN CHANGES$25 per 30 DaysDate Of change : Oct 31, 2020This plan includes: -- Unlimited Canada-wide Ta...

Transferring numbers

Hey I transferred my old number. Everything seem to went thru and says the plan is active but I am not able to receive or calls or text. Each time someone tries to call says number not in service but the transfer said it was okay. That's the only way...

2020 Black Friday Deals - For existing customers

Hey guys, just thought would start a thread to see what kinda deals we as existing customers can expect this black friday. I know i know deals are mostly for new customers but its not unreasonable to think Pm can give thier loyal customers a little s...

US Add-On

I purchased a US Roaming Add-On. It shows on my credit card statement but is not showing on my Add-Ons. When I try to use it, I receive a message that I don't have this Add-On. Can you please help?

Data usage

I rarely use my monthly data. I went to use it this morning when I did not have yi-fi access (this also happened to me recently). I have taken reset settings and still not working. A few months ago I had to have the 'mother board' on my android ph...

Phone number categorized as long distance

Resolved! Phone number categorized as long distance

Does anyone have an issue (and solution) where their number is being recognized as long distance by automated systems like call boxes at front doors? I have a phone number selected from my local area however this is still an issue.

Porting issue. Submit ticket not working.

I’m trying to port an old number from Kodoo, so I made a new number as instructed and tried to contact a moderator, but whenever I fill out the form, the “submit” box stays greyed out and there’s no way to submit the form. Let me know what to do. Tha...

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Forum Posts

[Megathread] No Incoming / Outgoing Calls

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

How can I get a free month

Resolved! How can I get a free month

Resolved! Sim cards from London drugs

MMS and data

Resolved! MMS and data

Resolved! Reset email

Resolved! same number change service..?

Over was over charge how can I get my refund??

transferred from CTExel but input the wrong number

transferred from CTExel but input the wrong number

Resolved! Rewards

Resolved! Forget password and I don’t use that email anymore

Stop Telus spam emails..?

Resolved! Re: Can I phone public mobile and talk to a person? ....and what is the number?

Resolved! Add-Ons, Are they a one-time thing or do I need to reapply it each month?

Resolved! Help

Resolved! Data

Resolved! Entering friend's referral code after sim card setup

Data plan

Resolved! Data plan

Resolved! Receiving "sorry, cannot complete your call. You dont have an active long distance add on"

Resolved! Just switch from Koodo and want to get my old number

Changed plan, but main account page still shows old plan.

Transferring numbers

2020 Black Friday Deals - For existing customers

US Add-On

Data usage

Phone number categorized as long distance

Resolved! Phone number categorized as long distance

Porting issue. Submit ticket not working.

Text from Australia, not delivered

ZERO support...where is the supervisor?

5G speed PM. vs Koodo

Anyone get Promo code for 5GB extra per month for ...

Does 5GB show up right away