Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have difficulties in porting right phone # from other provider to you, ported wrong #.Porting team called and asked to report to the Moderator to get it fixed. Please rectify!!!!!
I’ve recently activated my SIM card and called to cancel my current plan (With the other provider) but they said I need to have my number transferred over to Public (which I thought was done in store). How do I get my # transferred to close my curren...
Green text messages aren't sending to some of my contacts... Why would that be? In my settings I have enabled SMS, restarted phone etc. iMessages are sending no problem.Thanks - Adam
Will the $35 plan include picture messaging?
There seems to be an open port request on my number. Who can I contact to have it cancelled? The request is from Public.
Hi.What would the process be if i wanted to cancel my account, but theres a credit on my account. I paid extra for emergencies.Kind regards
Around two months I get phone calls from numbers 1-905- ....( around ten different numbers) every day. If I answer, they are keep silence. They never leave a voice message. What we have to do? to block them?
Could someone look at my account? $2 off every $30 for autopay is not automatically applied in my account plus I haven’t used much of my cellular data for 3 months because of covid-19
HelloHow would I change the email I use to login to self serve? I am not seeing an option to do so. Thank you.
Looking to join up in near future For example with $40 plan Living in MB Can someone define the calling included ? Long distance Can I travel well out of city of Winnipeg MB and call to a local city number ?
How do I fix this?? All our phones were deactivated today because payment was not requested from my credit card. I do NOT have any issues with my credit card...I just messaged them to confirm. My payments for Public Mobile usually come out on the 18t...
I needed more talk minutes, so I added them on.When I call it says, I am calling long distance when it is a local call.
Edit: Luckily it turns out this is an isolated case as confirmed by the moderator. It's safe to use the lost/stolen feature without it affecting your rewards. I must be slacking.....i just changed the bf's plan at the last minute before autopay wa...
Hi,I have ordered a SIM Card with confirmation of payment and order June 2nd, but still I did not receive my SIM Card. does anybody knows whether Public Mobile is a Scam or not? are they taking money online and don't send SIM Card to anybody? I can s...
Can an admin help me get access to my account again please?
somin xp7 cel phone All I get is a text message with a 'Download' button to press. When I press the 'Download' button, there is a status bar and and it says 'Downloading'. But it never is able to complete the download.
Hello, I have tried to change my plan but there are no options at all. What I need to do? Thanks,Dimba.
How do I connect with a moderator? I can't get my pin to work , otherwise forgot my 4 digit pin. Help
Hello,We have a sim card that was purchased in Winnipeg; can it be used in Toronto with roaming charges?
My credit card expired for my payment.
how do i go about porting over my phone number
two days after my plan renewed I got an email saying %75 of my 1gb was used up. This is not possible as I have always tracked my data usage very carefully. I cannot get my data to work and I live in a remote area and rely on this data. Public mobil...
So i moved sim from old phone to new phone it connects fine I can make calls it shows LTE and 4g but data doesn't work. I can get to the public mobile page and it tells me I've used all my data but I check my account and it hasn't been all used. I'v...
I told my buddy to sign up for this latest promotion but he can't remember which email he signed up with how do you find that out?
i lost my phone so i ordered another sim card and would like to keep my original public mobile phone number but that option did not seem to be available. do i seriously have to get a new number
Hi there I accidentally activated my SIM card today with other email that I’m not sure I registered for $10 off 6 month could anyone help me please because I don’t see any confirm about this promo go to my email or account
I have created an account and ordered a SIM card. Now I need to log into my account to activate it, but have difficulty logging in.I tried many times, at different times and browsers, cleared cash/ history and each time received this error:"Sorry, yo...
