Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
While talking to Telus this past week about another issue, they mentioned that all Public Mobile users should be using 3G instead of LTE settings.Is there something that I may have misunderstood as to the reasoning of their statement?
My account does not seem to be getting bonus data? My Data & Add-OnsIf a feature is not listed below, it may have been fully consumed and no longer available for use. Data & Add-Ons Amount Used100 Minutes Canada-Wide Talk8 / 100 MIN I would expect to...
For 3 months in a row, while on wifi, my data will get maxed out usage. It takes a couple youtube videos them it's gone. All my data was used up by the 7th of this month and that's when I noticed. I looked around online and it seems others have had t...
hi, I have 2 account autopay, one of those wanna permanently cancel Thank you everyone, problem solved!
Just need clarification on this, I have the $15 plan so I get 100 minutes of Canada wide calling. Does this mean if I live in Toronto and go up north someone can call me and there would not be charged long distance fees for either of us ?
Hey I am not receiving calls or texts. Does anyone else have this problem right now??
my phone is not working ,,, i cant receive and call any one it is asking me for the puk code please help me
I switched to public mobile and transferred numbers about 2 weeks ago and I found out when I initially transferred, my number got deactivated. I contacted a Moderator and they told me i need to activate my number again with my previous company but it...
Hello, I am currently with a difference carrier and I want to switch to Public Mobile and also keep my number. Can a moderator or staff member contact me?
MMS quit working today.It was working previously (after help I got here).I enlose the settings from https://apn-canada.gishan.net/en/apn/public-mobile along with the Jethro flip phone settings equivalents.In summary, it was working but when I tried t...
First voucher was saying invalid.. now saying already used
It says that my number is invalid. and when I call my temporary number, it says that the number is not in service. please help. I also need to send a message regarding Port of number with correct info.
When trying to activate a SIM for the first time, there was an error. Now I can't sign in (username or password "wrong") and I can't make a new account because SIM is now invalid. Credit card was still charged. Now what?
Wondering how service is out there ? Trying to convince my friend to join but she is worried about the service. I've asked her to speak with friends who have Telus or Koodo but she only know people on Bell or Rogers. This is why she is leary to tr...
My account has been suspended because of insufficient funds but I’m on Autopay and I received a text saying my payment went through already for the month. What can be done to fix this? I have been two days without my phone working already!
I cant connect to the network to use my data when i am outside the WiFi area. I have shut off my cell and taken out the SIM CARD. Still not working. Bills are paid. Using same phone for 1 1/2 years. I have also tried the APN...all looks ok on that f...
I'm trying to reactivate my account after I lost then found my phone. Was on autopay. Trying to reactivate account but SUBMIT button is greyed out in the payment window. Tried removing credit card info and resubmitting and still not working. Tried go...
This might be helpful for new members: The PM community forum members are mostly fellow PM customers. We have no access to account information. Most active members have more knowledge and experience with Public mobile and are able to provide help/...
I'm not sure if I should start a whole new thread or not for this but what does it mean to add tags to a post? I don't understand? Could someone explain this to me? Thank you in advance.
I have just activated my Public mobile sim and would like to keep my Koodo mobile number, how do I transfer this over?
I activated my SIM card online about 12hrs+ ago. I still cannot receive calls on my cell. I transferred my number over from SpeakOut. I probably didn't enter the right SpeakOut account or PIN, so who do I follow up with? Thanks.
Years ago, I changed the email associated with my public mobile account. I still have access to the old email (thankfully). When I go to reset my password, the password reset email still goes to the old email address, even though the new email addres...
I was just discussing with another member about life and they commented, "hey make sure to clean up images in your profile, some images that have been sent through private messaging are showing up in your public images." I am posting this here to let...
