Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m leaving for US for a month, need to use the phone in US when I’m leaving and coming back . What is the cost per minute?
account keeps locking me out? What do i do? Thank youkim
I am heading to the US soon and want to add on a text ADD ON. I understand it is valid for 10 days, if I add it on now, will it start from today or from the first day I text in the US?
I’m leaving for US for a month, need to use the phone in US when I’m leaving and coming back
Hi,I have moved my SIM last week from Nexus 6P to my old Blackberry Z10 device; has worked well for 2-3 days (Calls, SMS, internet browsing) but now it's unusable - it display a white screen saying:............."Device PIN Blocked"IMEI: xxxxxxxxxxxxx...
Does PM international text/pictures allow user to use it anywhere in the world or solely in Canada? E.g. I can only send international text when I am in Canada not in US or anywhere? Or not?
I am an exisiting customer and would like to change my plan, my next billing date is March 27/28, 2019. If I change my plan today, will PM start my "new" plan today or Mar 27/28 after my old plan expires?
Hello, I'm getting the following issue when I try to call 1-401 and 1-845 numbers. Can someone please help? Btw My plan includes unlimited Canada wide calling...." sorry you don't have an active long distance add on"
I bought US roaming TALK - Can I call back to Canada with it? It is included as part of the Roaming, or is it only TALK within the US?
I have been unable to make calls and can't even access voicemail. It keeps saying I am dialing a long distance number when I am not. Says the same thing even dialing voicemail. I've reset my phone and entered the correct info and still cannot make ca...
HI Today I bought a a PM sim card from WOW in polo park and paid 20 dollars for it.There are 2 item on the paper.The first is for the sim card.what the second for?This is the picture.Thank you .
By using store computer you & friend get $10 reward instead of $25 each if you sign up on your own computer.This difference should be known for new customers signing up.
How does it work if you are switching phones and the SIM card you use doesn’t fit in that phone?
if you travel to US can you use your phone? And does it cost anything?
Heow many people can you have on your plan
Hi, Im new here to public mobile! I just signed up and was referred by my mom's account. Each of us only got the $2 refer a friend bonus rather than the $25. The account was created this morning. Can someone please help with this issue? Thanks!
Hi there, do you offer international add ons say texting? We are travelling to Amsterdam and I need to be able to text my wife when we are separated. I have the unlimited phone, text and 500mb plan right now. Thank you!
I purchased 1 GB for $30 on Nov 21, 2018. I used it reraly. On Mar 21, 2019. there is one usage for 760MB. Will the add on expire after 4 months?
I've been unable to load the Plan Details page or view available plans. This happens regardless of account tested or browser used. Is there a problem with the site right now? The error is: "It looks like something went wrong, but don’t panic."
I had data with Telus before moving to Public Mobile. I have purchased data in my plan but am no longer able to send picture texts or use data in general. Any suggestions what might have changed? Thanks
Hello I recently found out you have to activate your plan online not instore to recieve the $25 promo credit to your and your friend's account. I had activated my phone service at my local Walmart just 1 hour ago, I'm wondering if it's still possibl...
Hello, I'm new to Public mobile and trying to activate my account. I tired to activate a few days ago, but the server said it was down for maintenance so I wasn't able to complete the process. Now when I try to start the process over, the system says...
So I got reffered by a friend, and made sure to use his phone number when getting my new sim card setup at my Local Walmart. The account is now made, I've got a working phone with the sim card in it, setup a self-serve and community account. However ...
Hi, my monthly data pay has been deducted from account but I’m not able to use the data after renewal since yesterday . Who can help sort this out , can someone connect me to help desk..this is annoying and disturbed to not getting the data despite p...
Hello I'd like to purchase a new SIM Card for my daughter and want to make sure it arrives before March 31 (to recieve the $25 refferal credit. If I purchase it online it says it will arive between 3-7 business days, so technically it can arrive on ...
Hello the current plan I'm on is $25 a month and I've been paying this for well over 2 years, and my account is already setup for autopay however I do not recieve the $2 off reward, nor does it state autopay reward under "My Rewards". I wanted to kno...
Hello I'm currently paying $25 for a plan that I no longer want. I checked my usage history and never go over 30 minutes (and currently don't have texting service on my phone). I'd like to know if I switched to the $10 plan 50 MINUTES Canada-wide Tal...
Hi I made a payment and changed my plan and now I cant call or text please help!
If I go slightly over my subscribed data amount, what is the amount I will be charged? Thanks, new guy, RBF.
Purchased an add on for the Us but never did work, but got charged for it.
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