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Resolved! Top up

It seems 5GB isn’t adequate for my usage. Regular top up date is still a week further and my net juice is exhausted. Need to have my account topped up ASAP. Pls help

Resolved! confirm that I can port a number

Hello  I would like to confirm that I can port a number to Public Mobile. Freedom Mobile was unable port the number. Teenagers have outgrown their Speakout plan so we need to change but they dont want to loose their old numbers.Thanks Al.

Resolved! When does my plan renew?

I recently received a message (have had service for a month) saying that my payment is due on January 30.  I have sufficient funds in my account, but I was curious when the funds would be deducted, as in if I didn't have the money in the account, by ...

Resolved! Didn't get the e-mail for resetting my password

Didn't get the e-mail for resetting my password.what can I do?

Resolved! Can I Print my Call Usage as a PDF?

I know to get your call history, you login to your account > Overview > My Plan > View My Usage. But it shows it as an embeded table, is there a way I can print the whole table without screen shoting every table page one at a time? 

Resolved! Charged for data add-on I did NOT purchase

I am on the $25/mo plan with the 500mb and the extra bonus 500mb of 3G data, and upon inspection of my “payment history” tab, I found out I had been charged for the $10/mo 1GB data plan which I did not buy. Tried to submit a ticket but it wouldn’t le...

Resolved! Signal but no signal... "Not registered in network"??

My phone says that I have 2 bars of signal, but when |I try to send a text or make a phone call it tells me that it is not registered on network... Please help!! 

Resolved! Forgot email

Hi I have forgotten what email I used when I set up and now can't access my account. Right now to write this message I am using my sons account but I can't access my own help

Resolved! the phone number they gave me it already used by someone else . she is getting all the calls !!!

Hello there, I got my new number 2 weeks ago and I realize that it a shared number with someone else. This person told me she have this number for 10 years now!!! I am not getting calls only SMSs and she is not getting SMSs only calls.I don ' t know ...

Resolved! am i able to have two active sim cards on one account?

I recently activated my sim card and now i want to activate another one for my wife. Is it possible to add that additional sim card to my account or does she need to make her own account to activate her sim card.Thanks.

Resolved! Re: Top Contributors – December 2019

I signed up on Jan 25 but did it see this promotion under my account yet. The Walmart lady ( who activated it) told me she didn't know anything about promotion and then I showed her public mobile website. She looked at it but told me she doesn't know...

Resolved! Calculating Fido Early Cancellation Fee

One of the Fido phones I'm planning to switch to PM still has four months remaining on the 24-month contract. Plus there's a balance of $56 on the device subsidy. The initial subsidy was $450. The contract says: "An Early Cancellation Fee (“ECF”) app...

Resolved! Just got offered a plan for $25 / mo that is unlimited data, canada calling and international txt.

How to I get a hold of someone to see if Public will match?

Resolved! Calls and data used before we even set up our account

Got my account set up and checked out the usage tab which shows over 200MB of data used and calls made before we had sim card into a phone...??  Has anyone had an ongoing issue with this?  Seems very odd to have data and a call for 0:58 recorded when...

Resolved! What happens when my 1 gig is used up before month end?

Hi, I;m curious to know what will happen if I exceed my 1gig limit per month. Will I get notified that I reached my limit or do they charge me per kb over usage?

Resolved! Can I pay off my monthly service charge with debit card?