[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! sim card not valid
I was creating an account and when I needed to confirm the info, my postal code was not correct so I clicked previous button over and over until it brought me to the page to reenter it. i reentered the postal code, then it said the password I had pre...
Resolved! $15 plan and data add-ons clarification wanted
Hi all, I'm currently on Public Mobile's dated $135/90-day + unlimited provincial talk + 6GB LTE data plan. I'm thinking of adjusting my plan based on my needs, as in: 1. I prefer Canada-wide talk, but don't need that many minutes;2. I only need an a...
No SIM message
i just registered/activated and went to settings to set the data info and Cellular shows No SIM! Now what do I do?
Resolved! Account disabled
Hi there,I've been trying to login and my account has been disabled but I'm still using it.I've just use as a messages with my mom so it's a simple account. I cannot access the self-serve anymore because I've missed some payments.The number still wor...
I have new credit card and I Failed to change that on auto payment
I have new credit card and I failed to change that on auto payment.I know where to go on my account but the problem is that my credit card is not accepted.When I contacted my bank they told me it is denied because of address provided from Public mobi...
just activated account and got ‘error 404’
Hi this may be an issue with transferring an old number but I went through the sign-up process and after entering my information and payment it landed me on an “error 404” page. I can’t log in using the username I set up during the account set up; n...
New phone, data wont work
Alright. So I just bought a new phone from eBay and put my sim card from my old phone to the new one and everything else works(calling and texts). But once I'm out of range of Wi-Fi my mobile data will not work. I have 4gbs. It says it is disconnecte...
Resolved! Never got the credit for using a referral code
Anyone know why no 10$ credit has been applied to my account after using a referral code?
Resolved! Re: Activate SIM card and port phone number
I had my husbands phone activated at London Drugs store this morn. He has a new number. Since then our phones have no ring tone and he cannot receive texts. We have them turned up to max. Does it take a few hours to activate his phone.Help !!
Resolved! Moved sim cards to iphone 11 and it is now not working
Moved sim card from iphone 6 to iphone 11. Getting a message that says Sim not supported. I bought the phone from a used site. Is the phone locked and if so how can I unlocked. The phone was in a sealed box. Why would the phone be locked?
Resolved! when do I insert my new SIM card?
I'm new to Public - I've got a SIM card and have set up an account, and have started the process of porting my number from my old provider... at what point do I swap out my old SIM card for my new Public SIM card?
Resolved! Deducted my money unjustly
I recently opt out from public mobile and i was immediately charged $46 for auto deposit but i had already opt out of auto deposit before opting out from the network. Now, i am unable to talk to any of their customer care representative.
Resolved! Activate SIM card and port phone number
I want to activate the new SIM card and also want to port my old phone number to the new sim card. My question is during activation process it ask to choose new phone number, is it ok to choose a new phone number then later port my old phone number o...
Resolved! my phone useage is incorrect
This is weird. I got voicemail from someone threating me as my phone number was calling him. I phoned him back and left a message I wasn't calling him.In my PM account under my usage for today there is 3 calls outgoing only no incoming? How did he le...
Resolved! WalMart
Went to the local Wal Mart to purchase the SIM card.Their response was more than negative.Did more research on PM.Decided you were for me, so I ordered mine through you.Glad I did.
Resolved! payment
hi my account is on autopay so the money is on my credit card and i paid it this morning but it saying my plan expired please help
Resolved! data add on for Caribbean
How do I add data only to my plan so that I can use data only in the Caribbean?
Resolved! tracking minutes
I got a text from PM saying I have 10 min left on my plan, but when I log in to my account it says I have used only 31 of my 100 minutes, which one do I trust?
Koodo has triple addon bonus
Any chance PM gets this offer? Or are you guys just giving deals to new customers? 3x the data!!! @Catherine_T
Flash sale: Diwali promotion
I ran across this pm promotion last night and signed my email up for it. I recieved the confirmation email shortly afterwards. A pretty good deal on the $25 plan to have 2gb of data for the first six month's and if you can use the 750 long distance m...
Resolved! speed after data usage
Hi guys, I'm recently moved to Canada from the US and over there I used to use a plan which after my total data usage my internet speed was reduced to 256kps, it was enough to keep "online status" but not really useful for normal utilization. I wonde...
No service on iphone XR
The phone reads as picking up the sim card, but there is no service. I just switched the sim from an iphone SE to this new phone. The phone seems to be unlocked, as we tried 4 sim cards and 2 different carriers worked. The ones that did not work were...
Resolved! reward
how long will the data reward stay on my account
Resolved! SMS passcode not received from an oversea bank
I need to verify whether Public Mobile has actually received the SMS sent from an oversea bank as I was told they have sent the verification passcode to my phone. They provided records of the date and time for verification. However, I was able to rec...
Resolved! Password recovery email does not exist anymore
Hi,I'd like to sign in to my account online but I forgot the password. Unfortunately, the email I used for the recovery does not exist anymore. Can you contact me to reset the password or recovery email address?Thanks,Ana
