Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Team I am new to public mobile. I am using an Iphone.3G data is not working on my phone.. Please help... I have already added the Data/APN settings.restarted my phone many times.
It seems to me that many , my self included, enjoy the game of searching for the best deal regardless of the costs associated by searching. I personally have not found a better deal than Public Mobile’s $13/ 30 day plan. In addition to the plans feat...
Curious,I am a Loyalty Member from when we switched from PM to basically being bought from Telus. I have decided to stay on but it seems like the $40 plan may be better than the $4 I will save for $41 for 1GB. How is the company going to work out t...
A family member is missing. How can I track their phone's location via gps? Can anyone from public mobile provide this information??
when do u get the 25 dollar credit
I'm thinking of switching over to PM from SpeakOut and am wondering for the US Roaming addons if I need to have an active PM plan in addition to the roam add-on. I see Point #6 at the bottom says "Talk option required." so does that mean if I wanted ...
I am unable find my account number. I don’t know what email was use. I only remember my pin and still have my cell phone number. Can someone help how to find the account number associated with my mobile number?
I just port number from Speakout and message shows changing number successful. Now I can call out and number is correct. But I cannot receive call on my new PM SIM card, all call in go to my old Speakout SIM card.
I got no data on my phone, and no data usage is showing under my account
Hello all,I've sent a PM to the Mods about my Koodo prepaid porting. Hopefully I'm not badgering them and this is the correct protocol. Right?
I'm wondering if anyone can make heads or tails of the pic attached, I see that the frequencies listed include the ones public mobile uses, but before I commit can anyone confirm that this exact one will work and how well? It's a tad confusing. Much ...
Hi There, we've got a plan that is meant to include sending and receiving picture messages but it absolutely doesn't work. We've tried all kinds of things! Please help!
I live in Canada. Planning to go to the USA Watertown for three days. Last time going to Frankenmouth we bought the add on but it did not work. This time I want it to work so I am asking what do I buy so that we have a phone when we cross the border....
I'm wondering if public mobile to public mobile calls are counting agains the minutes in the limited plans?Thanks.
I changed the 10$ plan and the status is expired. How can I solve this problem?
While grocery shopping in Superstore in north edmonton along 137 ave, thought it would be a good idea to pick up another sim card for a friend whom is interested in switching over to PM. The female employee at the mobile kiosk refused to sell me a si...
Does unused long distance add-on minutes roll over to all the future months or only for the next month?Let's say I have 100 min unused add-on mins left can I still use them 3 months later? Or only for the fellowing one month?
Hello,So I just purchased an 30 day auto renewal plan today for $45/mnth, but when I check my account it only says I have $2 with a full $45 next payment due in a month. When I try to make calls it just says "Not on registered network". Any help app...
Walmart said my activation didn't go through and didn't give me my sim acrd
I referred a friend and both of us were to receive $25.00 reward however he received notice of a $10 credit and I only received a $2.00 reward off my next bill. Any idea why we both didn’t receive $25.00 reward?
I'm not sure if it's an issue or not but I recently did a plan change for my daughter's talk and text plan to the new $25 plan that has Canada wide calling with 1 GB of data. I scheduled it to change at the next renewal, which it did without issue, b...
Hi there I have a new account. I ordered I SIM card and have received it. I have put the SIM card in my phone. I have activated my account online with public mobile. My phone says there is no SIM card in it. The phone I am using is new to me, but was...
I can’t sign into my account using my email address or by using my phone with the verification code
When we export phone service to another provider in the middle of the month, do we have the rest credits returned to bank account?
I had to purchase a new sim card because my new phone (Samsung A5) takes the nano chip and my old phone used the big original aim card. I wanna use my old sim in another phone, but idk if I'll be able to use it because I know they expire after a cert...
Hi, Can I switch to Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus without losing my pre paid money for the $25 plan?
Is WCDMA 3g? If my plan includes 3G should I be on WCDMA only or GSM only? Thanks!
Hello,I need a Billing statement for my account with my address for a verification purpose. It needs to be in a PDF format. Please let me know how I can proceed. Thanks
Thanks
I just signed for PM this weekend and have now noticed that I have no service on my phone and data. On a lte/cell package. Any guesses
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