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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73718 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75259 Views
  • 181 replies
  • 32 Bravos

Anyway to know signal strength at my location?

Hi,  I'm in Sarnia, Ontario (in the city, not out in a rural area) and currently have a Rogers prepaid cell plan. Unfortunately, the Rogers signal is very poor at our house. Unless I'm on the second floor or standing outside in the driveway, my phone...

streetcore by • Good Citizen / Bon Citoyen
  • 4467 Views
  • 10 replies
  • 1 Bravos

Referring friends

Hi I’m new to public mobile, when I give someone my code, when do they get their $10 off their bill? Is it the first payment or the second month?

Ravenspeck by • Great Neighbour / Super Voisin
  • 1863 Views
  • 4 replies
  • 0 Bravos

Resolved! 1 GB Promo not working?

So I have 2 GB of data and on my account under that I've had a 1 GB promo for months but once my data gets close to 2GB I get a text saying I'm at 75% or 90% of my data usage. I've never attempted to go over this because I don't want to be charged bu...

krashtray by • Good Citizen / Bon Citoyen
  • 1617 Views
  • 4 replies
  • 0 Bravos

Can't Access Data

I recently bought a Motorola Moto G8 Power Lite with Android 9.  I cannot access data although calls and texts work fine.  I noticed the APN Setting is wrong but because they are greyed out, I cannot change them.  Anyway I can fix this without having...

Edwin071966 by • Great Neighbour / Super Voisin
  • 2285 Views
  • 6 replies
  • 0 Bravos

roadblocked

I want to port in another number Blurb tells me I have to do it through simonSimon says I have to get a ticket for a moderator and offers a button to apply for this.I hit this button - it tells me I have to open my account.I try to open my account (w...

gnemeth by • Great Neighbour / Super Voisin
  • 997 Views
  • 3 replies
  • 0 Bravos

Number keeps getting dropped from network

Disclaimer upfront - I have contacted the mod team.  So this is the second time this has happened. I'm a longtime PM customer. My longstanding number all of a sudden gets detached from my SIM/network somehow. Last time it was full on and I had no acc...

bcsc1234 by • Good Citizen / Bon Citoyen
  • 2662 Views
  • 12 replies
  • 0 Bravos

Resolved! Charged multiple times upon sign up

Hi all. It looks like I was charged 4 times for my first month when I first signed up for Public. Probably an issue with my computer at the time. I submitted a ticket a week ago and still have not heard anything or seen any charges returned to my cre...

Sjoshua_11 by • Great Neighbour / Super Voisin
  • 1776 Views
  • 5 replies
  • 0 Bravos

Resolved! App

Is there an app for the phone to download so there is easy access to this website instead of going through this whole process over and over every time we want to to look at my account 

Karmazin by • Great Neighbour / Super Voisin
  • 2354 Views
  • 6 replies
  • 0 Bravos

Resolved! Dual SIM MMS

Well this got zero interest in my older thread. Maybe a new thread is what is needed.So I _finally_ got a phone that does what I want with dual SIM and NFC. I wrote about my adventures in the lounge. It's a Samsung A31.And hey when I was looking else...

Anonymous by • Not applicable
  • 13868 Views
  • 44 replies
  • 0 Bravos

Resolved! Online account

I have had public mobile for about 3 to 4 years. I also have my children's phone with them as well i am locked out of my online account. I have Ben for about 5 to 6 months. For tax purposes i have to be able to show my bill amount. I can not log in. ...

Emmalamb by • Great Neighbour / Super Voisin
  • 1943 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM cards....

My daughter would like to switch to public, however, the only SIM cards we can buy locally are lucky. The local dominion store that we would normally visit is closed due to an employee strike for the past 6 weeks. The local dollar store only offers l...

Macaleken by • Good Citizen / Bon Citoyen
  • 4786 Views
  • 19 replies
  • 0 Bravos

Resolved! Community Rewards.....

I have been in the community a little while now but I still haven't rec'd any rewards from it. Am I doing something wrong? Is there something more I should be doing? Any help greatly appreciated :-))

Macaleken by • Good Citizen / Bon Citoyen
  • 1787 Views
  • 4 replies
  • 0 Bravos

Account Information

Hi,I need to get my account number and my account working. My username is SyedaFatima11 

SyedaFatima11 by • Great Neighbour / Super Voisin
  • 1887 Views
  • 8 replies
  • 0 Bravos

Resolved! Payment retrieving

Hi there, I've mistakenly payed in advance balance 70 dollars. I don't know if I can retrieve this money. This money is not for the correct plan that I am using right now, it's for next 2 months. Please let me know if it's possible to get this money ...

SalahAttar by • Good Citizen / Bon Citoyen
  • 2369 Views
  • 9 replies
  • 0 Bravos

Resolved! Plan Change

How do I know that I changed my plan?

Naznin by • Great Neighbour / Super Voisin
  • 1385 Views
  • 3 replies
  • 1 Bravos

Resolved! TAlk not working

Can’t dial out to a local number.   Plan includes unlimited provincial talk.

JimBarr by • Great Neighbour / Super Voisin
  • 1579 Views
  • 5 replies
  • 0 Bravos

Resolved! Trouble sending and receiving MMS after upgrading to Android 11

Hello, I have a Pixel 3A.  I recently upgraded to Android 11, and since that upgrade I'm unable to send or receive any pictures or videos in the messing app. When trying to send, it just get stuck attempting to send indefinitely, and it never complet...

Notre by • Good Citizen / Bon Citoyen
  • 4996 Views
  • 8 replies
  • 1 Bravos

Resolved! How do i find out my pin

I signed up today in store and got a text to my phone sayin the write down my pin the guy at The store said I to contact pulbic by email is there a default pin? 

maggiemarie by • Good Citizen / Bon Citoyen
  • 2320 Views
  • 5 replies
  • 0 Bravos

Resolved! Not receiving the incoming calls

Hi, I am having troubles receiving the incoming calls and texts. Got the sim out and inserted it again, still not working.

zizou_pk by • Great Neighbour / Super Voisin
  • 3011 Views
  • 9 replies
  • 0 Bravos

Resolved! Missing referral bonus

Hi, On Sep 2 I received a short message stated getting a $20 bonus when refer a friend plus the regular $1/month.  I then referred 2 friends using my code xxxxxxx, but so far I received only $20+1/mo from 1 of the referrals, which should be $40+2/mo ...

aileenwang25 by • Great Neighbour / Super Voisin
  • 1539 Views
  • 6 replies
  • 0 Bravos

Resolved! open a ticket

I had an issue closed before I could reply. I can't open a ticket now in Firefox/Chrome. On the very bottom of the ticket popup there is a blank box and the submit ticket option is inactive. No popup/adblock running.I'm missing a $20 referral. Any id...

Rob_m by • Great Neighbour / Super Voisin
  • 1804 Views
  • 5 replies
  • 0 Bravos
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