Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi - I have only used 27 min of my 200 long distance, but I am getting a message saying I have no funds available any time I try to call a long distance number. How do I get this fixed ASAP w/o adding more funds.
Currently, PM default/majority data plan is 3G. I am wondering if in the future when 5G will be the industry standard do you think PM will upgrade to 4G LTE as their standard since there will be more room on that network?
I am on the $25/mo plan with the 500mb and the extra bonus 500mb of 3G data, and upon inspection of my “payment history” tab, I found out I had been charged for the $10/mo 1GB data plan which I did not buy. Tried to submit a ticket but it wouldn’t le...
Hi! About 5 months ago i got a Public Mobile SIM. I topped it up with prepaid vouchers bought at London Drugs. I never logged on toSelf Service. Fast forward to now, i lost my phone and now have a new Public Mobile SIM. I want to swap to my old numbe...
My phone says that I have 2 bars of signal, but when |I try to send a text or make a phone call it tells me that it is not registered on network... Please help!!
Hi I have forgotten what email I used when I set up and now can't access my account. Right now to write this message I am using my sons account but I can't access my own help
Hello there, I got my new number 2 weeks ago and I realize that it a shared number with someone else. This person told me she have this number for 10 years now!!! I am not getting calls only SMSs and she is not getting SMSs only calls.I don ' t know ...
This was my recent experience using roaming add-ons. I'm editing it from a prior post in another thread.So I was in the states from the 13th to the 25th. I bought 250mb and texting on the 18th. I did not have to restart. Though I did scan for network...
I recently activated my sim card and now i want to activate another one for my wife. Is it possible to add that additional sim card to my account or does she need to make her own account to activate her sim card.Thanks.
Hi there, I have been trying to get an answer on this one. Lately in the news there has been a few different cases where people are having their cell numbers ported to another providers fraudulently and using this to get into their bank accounts etc....
I just had to make another payment even tho it wasn't due to be paid for another two weeks I've been without a phone for 5 days and I'm in the process of burring my father this is upsetting and I'd appreciate if something can be done for this is comp...
I signed up on Jan 25 but did it see this promotion under my account yet. The Walmart lady ( who activated it) told me she didn't know anything about promotion and then I showed her public mobile website. She looked at it but told me she doesn't know...
One of the Fido phones I'm planning to switch to PM still has four months remaining on the 24-month contract. Plus there's a balance of $56 on the device subsidy. The initial subsidy was $450. The contract says: "An Early Cancellation Fee (“ECF”) app...
How to I get a hold of someone to see if Public will match?
Got my account set up and checked out the usage tab which shows over 200MB of data used and calls made before we had sim card into a phone...?? Has anyone had an ongoing issue with this? Seems very odd to have data and a call for 0:58 recorded when...
Just signed up for PM, happy with everything so far however I have one problem I need help with. All incoming calls are displayed unknown (no phone number displayed) except for incoming calls from landlines which display the number. Any suggestions? ...
PLEASE HELP. I AM TRYING TO REACTIVATE MY PHONE PLAN, AND CLICKING ON 'AMOUNT DUE' (which is $15.00) BUT, I END UP RECEIVING ERROR MESSAGE SAYING... 'Unable to Process Transaction'"Sorry, your credit card was declined by your card provider, so this p...
Hi, I;m curious to know what will happen if I exceed my 1gig limit per month. Will I get notified that I reached my limit or do they charge me per kb over usage?
thanks, now i can use my sim card call, but i cant't enter my acount, and i want to know my reference number, because i want to introduce my friend to use public,thanks
I tried to set up my phone on Sunday. It did not work the first time so I waited 1 hr and tried again. It set up my account but i received a message of Invalid SIM. I submitted a ticket to be contacted by the Moderator Team but still have not hear...
My data, texting or calling isnt working
This glitch has occurred on two of my family's accounts - we were charged for the Autopay reward instead of credited, resulting in a $12 bill overcharge on each bill.Anyone else experience this? Please help.
I tried to put a payment voucher on my phone but won't go through. Bought another phone card and same problem. I think that it's ridiculous to not have a help line to call. Very inconvenient.
I like to have a phone to just talk, not text. I find it is a poor choice for conversation. I could do it with Koodo and I had to talk to a service rep. Any chance I can do that here?
About 48 hours ago I attempted to activate a sim card along with port my number over from Freedom Mobile. I verified all the information was filled in correctly. It seemed to work when I clicked on the finish button. The site asked me not to click th...
Hi there, After move from Rogers to PM yesterday, I am not able to receive call. All incoming calls goes to voice mail.At the time when port out is requested, there was a block feature in Rogers side but after I chat with customer service, it is remo...
We can’t remember the email we used to activate my sons account and need to get on to his account. Help!
Hey everyone, So, i activated the 400min INTL Long Distance (incl CA & US) add-on. My question is, is this for calls originating in Canada, or does this work if I make a call in the US (without purchasing the US Roaming add-ons ? Speaking of, how man...
Hey there, I've made several attempts with my credit card to pay off my outstanding balance (The same card I have always used, that was already on autopay and had worked previously) but for some reason every time I try to pay I get the error "Sorry, ...
