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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

portin from bell

hi i ported my number from Bell mobility, everything went well, i receive a text saying that porting done succesfully, i try to call the number and it dosnt work what to do ?

Resolved! self serve login

i have forgotten my self serve password username and passwaord

Resolved! unable to text or call an iphone user on Telus plan

My wife uses an iphone and has a plan through Telus. If I call her, it goes straight to voice mail and doesn't ring. Texts I send are not received but I get her texts and calls ok. Checked that my number is not blocked, and this is the only contact I...

Resolved! Transferring a number from Rogers prepaid number

Hi everyone. I am here to seek for help, thanks in advance. Was with rogers, prepaid account. I had 0 dollars on the account now, cant make phone calls and text. I decided to switch to public mobile, and I clicked the "Transfer number", get processed...

Resolved! $15 Plan

Question about my $15 plan. It said I would get $5 off. Is the plan originally $20 and I am getting $5 off for 8 months or is it $15 and $5 off for 8 months. Also is evening and weekends free? or do I only get 100 min a month and unlimited incoming ...

Resolved! 2016 posts showing up as new solutions?

Has anyone else noticed that posts like this one in 2016 are showing up in the area as new solutions? Is this normal? https://productioncommunity.publicmobile.ca/t5/Getting-Started/Account-Disabled/m-p/110343#M20571

Resolved! Plan expired?

I paid last month payment with Autopay. But my account status is shown as "Plan expired".What's mean? Actally, my phone didn't work for a week.

How soon for referral reward

Referral done Sunday 26th, it's now Wed 29th in the evening and I don't see any $1 referral reward in my account. How soon "should" it show up and will I get a text or ? I haven't been able to check with the other person about their $10 bonus becau...

Travelling to Mexico

I have been a big supporter of PUBLIC since I started a few years back. The best no frills in Canada! Not having roaming outside of north america is a pain but you can work around it, not perfect but it can be done. If you are travelling to Mexico wi...

Resolved! Set up Self-Serve emails when I am already set up

Hi, I am new to Public Mobile and set up self-serve and auto-pay on January 7, when I activated my card but I have received emails from Public Mobile a few times since encouraging me to set up Self-Serve. Can anyone tell me why? Did I not do it prope...

Resolved! Lunar New Year Promotion

Just signed up with Public Mobile less than a month ago and now I see the Public Mobile Lunar New Year Promotion. Any chance I could get this applied to my account seeing as I am new?

Resolved! Lunar Year Savings

Hi I have activated $15 plan and its eligible for Lunar Savings ( $5 for 8 months). If i port my existing number to PM. Does it cancels the savings . I read that if you change plan then the Savings are canceled.

Resolved! RE-ACTIVATING AUTO PAY WITH NEW CREDIT CARD

I have auto pay on my account, yet they suspended my service until I made a payment, I thought with auto payment it was automatic.

unregisterecd sim card

got new sim card activated it now unregistered sim card message sim not working in any phonei have on public mobile but other sims work on this phone

my mobile number is locked

Hello, My number is locked due to i did not know that my bill is overharged and I have not paid it yet because I do not know how to pay. I got my number from previous owner and apparently he made an account for my number so I can not login and pay. M...

Resolved! Top up

It seems 5GB isn’t adequate for my usage. Regular top up date is still a week further and my net juice is exhausted. Need to have my account topped up ASAP. Pls help

Resolved! confirm that I can port a number

Hello I would like to confirm that I can port a number to Public Mobile. Freedom Mobile was unable port the number. Teenagers have outgrown their Speakout plan so we need to change but they dont want to loose their old numbers.Thanks Al.

Selfserve username

I am unable to login my account as i am entering correct username still it is not login

Chyme while talking

Just got a new phone and when I make a phone call. I hear a chyme that occurs every few minutes in a low tone! Anybody know how to fix it?

Resolved! When does my plan renew?

I recently received a message (have had service for a month) saying that my payment is due on January 30. I have sufficient funds in my account, but I was curious when the funds would be deducted, as in if I didn't have the money in the account, by ...

Time out error while registering new account

Got a time out error message when registering new account..right after putting in credit card number...message says to contact customer service but how? Will not allow me to log back on...please help

Resolved! Didn't get the e-mail for resetting my password

Didn't get the e-mail for resetting my password.what can I do?

Please Help

I activated my first public mobile sim card a few days ago and porting the number from bell was also successful. However, when i activated my other public mobile simcard with a different account, and tried porting number from bell, it messed everythi...

anyone has issue calling long distance within canada?

When i call just now, im getting message, insufficient balance on the account, even thought i have plenty. Also the last free bonus is still too.

Resolved! Can I Print my Call Usage as a PDF?

I know to get your call history, you login to your account > Overview > My Plan > View My Usage. But it shows it as an embeded table, is there a way I can print the whole table without screen shoting every table page one at a time?

Long Distance Add on not working -

Hi - I have only used 27 min of my 200 long distance, but I am getting a message saying I have no funds available any time I try to call a long distance number. How do I get this fixed ASAP w/o adding more funds.

Will 3G be upgraded to 4G LTE in the future?

Currently, PM default/majority data plan is 3G. I am wondering if in the future when 5G will be the industry standard do you think PM will upgrade to 4G LTE as their standard since there will be more room on that network?

Resolved! Charged for data add-on I did NOT purchase

I am on the $25/mo plan with the 500mb and the extra bonus 500mb of 3G data, and upon inspection of my “payment history” tab, I found out I had been charged for the $10/mo 1GB data plan which I did not buy. Tried to submit a ticket but it wouldn’t le...

Swap SIMS

Hi! About 5 months ago i got a Public Mobile SIM. I topped it up with prepaid vouchers bought at London Drugs. I never logged on toSelf Service. Fast forward to now, i lost my phone and now have a new Public Mobile SIM. I want to swap to my old numbe...

Resolved! Signal but no signal... "Not registered in network"??

My phone says that I have 2 bars of signal, but when |I try to send a text or make a phone call it tells me that it is not registered on network... Please help!!

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