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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Two Accounts - One Email

Hi all, firstly I know that it shouldn't be possible to have created an account with an email address that was already in use, but the Public mobile setup let me do it at the time. I have been a customer for I think a year and a half. My wife switch...

Resolved! Koodo Mobile Oshawa

Anyone ever heard of a Koodo mobile store charging for VIP setup for Public Mobile? $30 discounted to $15 for porting the number over plus added $5 onto the SIM.

Resolved! ACTION NEEDED re over payment from credit card in OCTOBER 2019

Hi, I have been in conversation re this overpayment issue on my credit card since 16I was away for a while so they closed down the th November, I have had 12 messages from the moderator team and still no nearer a resolution. I cant believe. They don...

Phone stopped working

I just had a US add on after a short phone call it stopped working. Now I am back in BC nothing is working.

Resolved! Invalid SIM message

I completed the registration process. When I put my SIM in by phone it comes up with a messaage asking me for a pin number. It say network locked SIM card inserted. My phone says emergency call only, no SIM inserted.

Resolved! Not able to send or receive texts.

I cancelled my account with Virgin on 23/01/2020.I activated my new SIM and got locked out.I contacted Virgin and got them to unlock it.I can call out and receive.Messenger works.I have the default messaging app for LG G4I am receiving texts from sis...

Resolved! Unable to use the voucher i purchased.

I changed the phone number on my account and now am unable to use a voucher to top up. Does the payment not follow the phone number?

Account Suspended

I am on autopay and I have never had an issue of being suspended. As of today I can't use my service. I tried manually paying but it won't accept my credit card that I have use since day 1. I dont know what to put with this situation. Hoping som...

Resolved! Ordering SIM online issue

Hi there. Just ordered SIM online, had this issue about wrong zip code. I was charged but no order confirmation email. How can I please cancel? Thanks.Wilhelmina

Switched from Telus - couldn't be happier. Anyone else?

So I realize that Public Mobile is a subsidiary of Telus, but switching from Telus to Public Mobile was the best decision I've made in a long time. Instead of paying minimum $75/mo, I'm now paying $25/mo! Plus the whole Rewards system is genius. I ha...

Resolved! Samsung Galaxy Xcover 4s

Hello, I am wondering if the Samsung Galaxy Xcover 4s is supported on the network. I'm looking to upgrade from the A5 but still have an IP68 rating without spending 1000+ Thanks!

Resolved! One Year loyalty reward

Hi, I have been with PM since Dec 2, 2018 as an active user. I have not received the $1 credit per month; I thought I would receive it last month and then thought it might be now but stil nothing. I have a second line that was activated Dec 1, 2018 a...

Re: Community moderater

Is the second month I am having problems with my voucher, I payed $45,00 and they gave the voucher to reactivate my account but again is not working

Resolved! 15 dollar plan

Just changed to 15 dollar plan from 25 dollar unlimited plan.I noticed i cant even make one single call

Resolved! I can not access my daughter's account

I went to access my daughter's account to add a payment voucher. It said email not found. Went to create a new account and it came up phone number found please help. We even called 611 to add the payment voucher it wasn't accepted.

SIM is not working

I have activated my account yesterday, registered SIM and selected port number option from my Telus phone.PM SIM is not working, tested it in the phone that already works on PM network. Fortunately number porting did not work too and I still have my ...

Serial Number (SN) on Activation Form doesn't accept letters

Hi everyone, just signed up and up and running with a ported number from Freedom but I did notice that when filling the form out on the SN part, it wouldn't accept letters only numbers. Was it asking for IMEI or SN? Was a little confused so I ended...

Invalid SIM message

I was trying to get an account set up. Just before I got to the payment section I realized that I entered a phone number wrong. I went back to change it and now get an invalid Sim # message when trying to continue.Has this happen to anyone else? W...

Help!!

I forgot my password and security question for my account and I want to cancel my number, I don't know how to do that though. Please help me my next payment is in 3 days!!!!

Payment issue

Hi~ I am suspended currently because my card has been changed and forgot about updating my card information during activating periods. I tried to pay on website yesterday though, it has been rejected due to funds (autopay). Then I deleted my previous...

Can I add a family member??

Resolved! Account is locked

$10 off promo

I'm currently on a plan with 1gb data (500mb with a bonus 500) and want to take advantage of the promo for $10 off for 8 months and upgrade to the 4.5gb plan. Can I do this by upgrading my plan through self serve? Would it automatically activate the ...

Resolved! Signal Message App not showing or sending images

I am using an android phone (Acer) and the Signal messaging app.Had tried the built-in text message app on the phone and that too has the same issue. Issue is that cannot receive or send images.Was told perhaps its my cellphone service provider. Can ...

Resolved! Over payment

I just change the plan $25 to $ 40. I paid mistakenly 2 time $ 40 as a top up deposit. How to reverse my $ 40. Thank you.

ACCOUNT ACTIVE BUT CANT CALL

Hi, I made a payment on my account with credit card and it went through. Account says active but I can't call and no data. Please help! I'm travelling today and need this to work. Act number xxxxx edit by mimmo removed account #

Resolved! Reverse IMEI Blacklist

Hello. I've recently gone through some drama with my phone. It was stolen from the community center a week ago. I reported it stolen to public mobile moderators who blacklisted the IMEI. This took 48 hours to propagate through to the website i used t...

Resolved! pb70 Good Citizen / Bon Citoyen

I have been a customer since Dec 3 2018. I have not received lotalty reward for December 2019 or January 2020 and there is no indication I will get one for February.

Resolved! Lost phone, replaced SIM - no more rewards?

After using the Lost Phone function, it seems AutoPay Rewards and Refer-A-Friend Rewards no longer apply. But I still receive Loyalty Reward. Is this normal?

Resolved! Ordering or Downloading PDF Pamphlet for Public Mobile

I'm wondering if there's any way I can order Public Mobile pamphlets (the three-fold ones)I recall at London Drugs they used to have Public Mobile pamphlets but, all the ones I've been to have run out.. And I'm trying to show my parents a hard-copy p...

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