Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HI All, I desperately need some help. Earlier today, I noticed my phone was no longer recieving texts. I also tried making a call and was unable. I logged into my account and noticed my plan had also been changed, which I did not do. Im looking at th...
Hello! I bought a refurbished iPhone 8. I have verified it is unlocked with the help of apple. I have verified it isn't reported lost or stolen on devicechek.ca. I have spent 2 days updating , installing, erasing , and reinstalling. I've done everyth...
Hi guysim having issues sending pics over messages (not iMessages), and today I had no network outside my house in Vaughan, ON im on iPhone X, with $50/10G plan over 3the Public Mobile LTE was showing at the left top corner my apn is sp.mb.com
Hello, My pin was reportedly incorrect when switching from Chatr. I have received a voicemail telling me to contact a Mod from this forum. Thanks Jameson.
The links https://selfserve.publicmobile.ca/self-registration/, and https://selfserve.publicmobile.ca/ do not load, and have not been working for the last half hour as of 3:20 pm ADT. I have used Google Chrome and Microsoft Edge, tried incognito mod...
I changed my credit card successfully. According to President's Choice, it was processed with them. Public Mobile tells me that it was rejected? and to contact my Credit Card provider, which I have done. Credit Card company has verified that it...
My wife received a notice from Public Mobile that the usage of her data was close to the limit. When we go in her account "view my usage" she still has half her data still available? what do we do?
I manage my family's 3 accounts and my wife has used 80% of her data, which is unusual.(It would be a nice touch if PM allowed the amalgamation of accounts under one set of user credentials, but that's not the main reason for posting.)I thought I'd ...
Do you get a lot of spam/scam/telemarketer calls? If so, I've setup a brand new easy-to-remember Canadian access number for Lenny that I'm letting fellow Public Mobile community members know about to try first! Calls are recorded, and may be shared o...
Will we see Public Mobile selling new or refurbished phones? Would love to see that happen, please someone confirm.
Hi Weird situation but my bill payment date keeps backing up by one day each month. When I signed up my bill date was Dec 10. In January I got billed on the 9th. This kept happening and now in July I get billed on the 26th and in August I will be ...
I have an old cell phone that I am wanting to activate with public mobile, my question is am I able to activate this cell even though there’s no cell number or do I need to have a number from another provider? Forgot to mention the cell is an iPhone6...
Hello Community,Has anyone had success texting Australia before?It appears so...as mentioned here by @computergeek541 https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/txt-to-Australia/m-p/482463/highlight/true#M61606I have tried, but woul...
Hi, I've been using the service for about 2 years. Last month on the 28th I made a payment as usual and all was fine. This month I'm trying to add funds and I'm getting the following Error message------------------------------------------------------...
how do I obtain the residual funds from an expired account
My SIM activated, phone number working, but mobile data not working
Hi. I am using a moto-G6 on my Public Mobile account, and I am very pleased with the service Public Mobile gives me. My friend would like to purchase a Moto G8 Power Lite phone, and wants to know if it will work with a Public Mobile SIM card. Website...
I started to activate the card but didn't complete the setup. Then I got it at that screen and later tried to go back into activate that card on a different email account now when I try to put in the SIM card number it comes up as invalid. Please hel...
I need to port my number from my old provider
Hi there: I am considering switching from 7-11 speakout to PM, and wanted to see if anyone could share any of the downsides if any once they made the switch. From reading the community, here is what I have found so far: Pros:Plan loyalty/community/au...
I’m trying to get to the moderator
I've been paying for a $120 per 3 month plan for my daughter for years, using auto pay. While checking something else, I noticed an "expired" notion on the current plan and see an estimated charge of $ 225 for the next billing cycle. Did I miss som...
Is Public Mobile working on a simple app that will let customers log in to check and update information? Balances?
Hey peeps,My plan just rolled over (on the 23rd) and my account shows that I've used 700mb. When I go to my usage review, it shows that I've only used about 150mb since the 23rd (add an extra 200mb on the 22nd and it still doesn't add up). I even wai...
how can i unlock my self serve? Hi i tried resetting the password but it locked me out. It indicated I need to contact moderator for help i have access to my email account but do not the answer to the questions. Any help will be appreciated.
I MADE AN ERROR AND LOADED UP MY 30 DAY PLAN FOR $100.00 INSTEAD OF $10.00HOW DO I CHANGE THAT, OR WILL MY EXPIRY DATE CHANGE TO A ONE YEAR PLAN?
Can I use one account and have 3 phones to that one account ?
