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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1338 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3256 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31883 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43751 Views
  • 182 replies
  • 30 Bravos

Walmart and sim cards

Everything I have found said that I can purchase SIM cards at Walmart (have even purchased at a Walmart about a year ago). On Saturday in Duncan bc I was told I can’t unless I activate. And on Sunday in Langford bc was also told can not just purchase...

Rafmat by Great Neighbour / Super Voisin
  • 2254 Views
  • 10 replies
  • 0 Bravos

Trying to reset password but the email never comes

I haven't been able to access my PM account online for quite awhile as I need to reset my password, but the email to reset it never gets delivered, or else gets delivered hours later and the reset link is already expired. Is there any solution to thi...

totherooks by Great Neighbour / Super Voisin
  • 666 Views
  • 2 replies
  • 0 Bravos

auto pay

I am on auto pay but I'm not seeing that credit on my bill this month

Suthurnbell by Good Citizen / Bon Citoyen
  • 1299 Views
  • 9 replies
  • 0 Bravos

Resolved! How to add $10 to my account

New user here. I have auto pay with $15 in account and a $25 bill due in about a week from now. I would like to just add $10 to my account with the registered cc to maybe avoid the dreaded first autopay fail that seems to occassional happen to people...

oneworld by Good Citizen / Bon Citoyen
  • 955 Views
  • 3 replies
  • 0 Bravos

correct my name

I am still seeing my name spelled incorrect when I call someone in their caller ID it's mispelled yet it's correctly spelled in my profile

Suthurnbell by Good Citizen / Bon Citoyen
  • 625 Views
  • 3 replies
  • 0 Bravos

Resolved! System thinks I'm in the US and I'm not

I live in Nanaimo on Vancouver Island. When I try to place local calls, the system tells me that I do not have a plan to make the call even though my plan gives me 100 minutes of Canada-wide calling. The only thing I can think of is that the system t...

kelco by Great Neighbour / Super Voisin
  • 3821 Views
  • 12 replies
  • 1 Bravos

Resolved! 5GB add-on with diffrent e-mail from purchase

hi all, I am new to Public mobile.I activated the sim card on the 15th of June hoping to receive the free 5GB add-on in my account, but I still haven't receive it. I just noticed I made a mistake, the email I used to purchase the sim card is differen...

emilysu1010 by Great Neighbour / Super Voisin
  • 1186 Views
  • 6 replies
  • 1 Bravos

Forget password

Hi,there!I forget the password of my account. Could you please help me to fix it in case that I want to buy the add-on plans.Thank you!Alison.

lyw556656 by Great Neighbour / Super Voisin
  • 1521 Views
  • 9 replies
  • 1 Bravos

Resolved! Received Upcoming Payment, 90 day plan only halfway.

Hi everyone, So I got the 90 day / 12 GB plan and I was last charged on May 6th but I received a text today saying that payment for next cycle is due on June 12. I checked my account and it says August 4th, which is the correct date. I just want to k...

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Alexpozon by Good Citizen / Bon Citoyen
  • 1994 Views
  • 8 replies
  • 3 Bravos

AUTOPAY : 3MONTH FOR 120$ PLAN Problem

Hi, I'm currently signed up for the 3month 120$ PLAN and recently paid on April but I just got a text that my payment is due this month which only equivalent to 2 months. All the other payment I auto pay is for 3 months? Does anyone have this problem...

emjhay287 by Good Citizen / Bon Citoyen
  • 880 Views
  • 4 replies
  • 0 Bravos

HELP

My phone has stopped working my account says the plan expired and i owe $24.00 but they took the money from the credit card account what do i do!??

Kaycook4 by Great Neighbour / Super Voisin
  • 1066 Views
  • 9 replies
  • 0 Bravos

Glitch in PM payment

I paid my bill by credit card last night and my account shows an available balance of$60.00 and the account still shows suspended. Help please

Lisalove39 by Great Neighbour / Super Voisin
  • 1188 Views
  • 10 replies
  • 0 Bravos

Resolved! Can't receive text messages

My friend tested his SIM card in my phone yesterday and I received a bunch of his texts. Since I put my own SIM card back in I can't send or receive text messages. I can call out no problem and it says I have good service.Please help!

brynbamber by Good Citizen / Bon Citoyen
  • 1455 Views
  • 6 replies
  • 1 Bravos

Resolved! $2 off with AutoPay

Was gonna switch to the new 8 GB plan with the bonus 500MB and was wondering if I would still get my current reward of $2 off with AutoPay?Thanks in advance!

my data

Ok. I have asked for the 3 gigs that was somehow eaten up while I was waiting for another phone. Nothing was really done. And now I'm out of data. I am very choked about this and will be going back to chatter or to freedom mobile when my plan expires...

WarrenRhoads by Great Neighbour / Super Voisin
  • 1036 Views
  • 8 replies
  • 0 Bravos

Resolved! Porting out and in on the same account

Hi, I need to port out my PM number to a phone supplied by work, but I don't want to lose my account or the referral rewards I have accumulated. Is it possible to port out my number and keep my account where I would port in another number from Freedo...

mikego by Good Citizen / Bon Citoyen
  • 2092 Views
  • 15 replies
  • 0 Bravos

sim card error

I have changed from koodo to public mobile,and public sales guy has activated my sim and account at their sales counter. when I back and check the old sim card, I found the card in my phone and working is still the koodo's, so I put the sim of public...

ethon by Great Neighbour / Super Voisin
  • 889 Views
  • 5 replies
  • 0 Bravos

Change number

Will changing the mobile number affect the reward? 

yanghao941le by Good Citizen / Bon Citoyen
  • 718 Views
  • 2 replies
  • 0 Bravos

Resolved! I paid but service doesn't work

Hi guys!This is the thing. My plan was expired for two days. I paid today but it still showed as expired, nothing on my phone related to the service was working. I googled the issue and found that reporting the phone as lost/stolen and then resuming ...

Wafelinho by Great Neighbour / Super Voisin
  • 1300 Views
  • 7 replies
  • 0 Bravos

Invalid sim error

I tried to use my old sim that I used to have with public mobile and now I'm trying to use that same sim again however it keeps giving me the error invalid sim. I tried using different web browsers and even waiting 3 hours, still not working, do I ha...

Gulfam by Great Neighbour / Super Voisin
  • 768 Views
  • 5 replies
  • 0 Bravos

Friend Referral

I referred a friend but he did not have my cell number. How can I get the $10 referral and the $1 per month ? Thanks !

ThePostman by Good Citizen / Bon Citoyen
  • 2307 Views
  • 16 replies
  • 2 Bravos

Resolved! Coverage - White River

Does anyone know if Public Mobile works in White River? They just activated a bell tower there, so Bell and Rogers with extended coverage can connect there. It doesn't show it available yet on the Public Mobile coverage map. Just wondering how often ...

mattburns by Great Neighbour / Super Voisin
  • 1729 Views
  • 9 replies
  • 0 Bravos

I forgot what e mail I used to join

Hey don't have my e mail on file yet when i put phone in then says I have an e mail.associated with it.   So put in FORGOT PASSWORD  and they want e mail to send to. Put that in and says not regognized.I can't change a anything....ask anything....do ...

bigwowman by Great Neighbour / Super Voisin
  • 833 Views
  • 5 replies
  • 0 Bravos
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