Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bought the 20$ plan yesterday by accident I’m not in USA . Any way I can get the funds back in my account
so i screw up apparently, i got a chatr number try to move here, when i was activating the sim card, it ask me sn number, i put imei number because sn got letter in it so i cant put it!!, then they ask account number from chatr, i guess i have to cal...
Tag@Moderator_team Hi I helped a friend go to public mobile but his Fido phone would not unlock. He had to instead buy a chatter plan. Since the $10 SIM and minutes are non refundable I took & paid for his number SIM & $25 plus tax Public Mobile p...
Below is the error page I get when I try to load the self serve page!It's screwed! Please fix your site or I'm outta here! I'm gonna buy a one way ticket to Bell.ca'sville! in '/' Application.Runtime ErrorDescription: An exception occurred while ...
So I just activated my phone today and everything is working well with the exception of an App on my phone. It is a GPS tracker for my dog which uses cell technology for finding the gps and notifying my cell phone of the dogs position in real time...
The default PIN number for Public Mobile SIM cards is: 1234 Card comes unlocked, so its good to add a pin once getting started.
I purchase US Text & Calling today. I looked in my add ons section and I don't see it there but the money is gone from my credit card and from the add on screen. Now I'm in NYC and my phone is not working. Please help! Bryn
Hi, I'm just to making sure if the 5GB add-on promo still works with "build my own" plan. I'd basically want to build a plan with LTE data. I purchased a sim last week so I'm eligible for this promo.
Im trying to activate my sim card, everytime im at the end where the payment method is, i enter all of my information and double check it to make sure its okay and i keep getting this error message... (see image below). I have called my credit card c...
Can someone help me to reactivate my account?
I transferred my cell number to Public Mobile yesterday. I can make outbound calls but can't receive inbound calls, saying "this number has not been asigned yet, please contact technical support". How can I fix the problem?
I set up an account a month ago with auto pay but after a month my phone was disconnected.I cannot get into my account to find out what happened? can anyone help me get reconnected? Please and Thank you.
I signed up for the bonus 5 gig data for 2 lines if I bought the sims on June 1st and activated by June 16th . However to qualify for the bonus 5 gigs it had to be activated on the same email that they were purchased on but I tried everything to put...
Hello, New public mobile customer here. Ported my number from Yellowknife (867 area code) and was charged 12% tax for my top up. Our sales tax here is GST only at 5%. How can I fix this so I’m not charged an additional 7% every month? Thank you,L
I've recently upgraded from a Province-wide plan to a Canada-wide plan. Last year, I bought a 200 minute Canada/US calling Add-on that still has alot of time left.Does anyone know if I can I "gift" those remaining Add-on minutes to a relative who onl...
I switched to Public Mobile and signed up for a new plan in March of this year - which I'm glad to say, included the $10 Off Promo for my first 6 months. The thing is: I just got a text from Public Mobile today saying that my final 10$ credit has bee...
the selfserve account area no longer shows it.
Will porting a number from Freedom Mobile be easy. The number was originally Speakout/rogers.
I was charged extra 10$
I noticed that my phone has been silent all day today. When I wanted to make a call, a machine said that my account has been temporarily supspended. My account is set on auto pay, and never had any problems until now. I suspected it might be due to t...
Hi everyone was working ok but on Tuesday while texting with my husband I stopped receiving his text, he gets mine but I don't get his. He is on the telus network and there are also a couple of others on the telus network I don't receive text from al...
Hello,I just activated my new sim card and transferred my phone number from my previous provider (virgin mobile).Everything works great.Was just wondering, is there anything else I need to do? Will virgin be charging me until I explicitly cancel with...
Hello, I believe my number was partially ported. Can only send calls/text, receive neither. Any advice would be greatly appreciated.
Changed my number to 437 area code and now no one can call or txt me. i would like a 647 area code number. how can you help me?
I've looked over the board on this topic and this seems to be a pretty common response to a large number of people attempting to set up a credit card or visa debit. I've tried using chrome incognito, I've re-entered my address in a multitude of ways,...
I am living in west side Edmonton city.recent 3 months, when I make a call, no any dialing sound, wait a while ,just dropped.Some time I make 3 or 4 times for the same number, it connected. Today I make a call several time ,no any lucky, Wait a while...
Does anyone know if the Samsung Galaxy S3 is compatible with PM. I'm getting mixed messages. Thanks.
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