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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My phone number stopped however I still have a quite few dollars left in that account

My phone number is 236 === ====I realized that my phone number is no longer in service. However, I still have a quite few dollars left in that account.Shall I get that amount of money back? Besides, I already bought a new number and have new account...

Resolved! Plan Price Increase

Can PM increase the price of the plan? Please give the full details.

Resolved! Plans

My plan wont let me renew before expiring date. I want to change my billing date and restart my plan for today.. no mod will answer me and it wont change over

Resolved! why do I keep getting amber alters for other cities? how do I turn it off?

Resolved! no service - auto pay active but not charged

Hi,I am on auto-pay but I was not debited this month and my phone (data, phone, text) is not working. I received a text from Public Mobile saying that the auto-pay was successful though, but I am out of service for two days now.Thank you for your hel...

Resolved! Long distance

I do not have international long distance in my plan. Am I charged long distance rates on incoming calls?

Resolved! Security PIN from Old Service Provider

I am currently with Roger and I do not have the Security PIN. I would like to join Public Mobile and when I try to set up the account/SIM, the system asks me for the Security SIM from Roger. Since I do not have this code from Roger, can I bypass th...

Can't receive calls or texts

I just signed up with PM on a $50 plan having transferred my number from Freedom. Data works fine, but I am able to make calls but NOT receive them. I can send texts but NOT receive them. I have tried to use iPhone 5s, Nokia 6.1 and Xiaomi Mi 5x, ...

Resolved! US roaming add on does not work on iPhoneX but works on Android

Got us roaming add on and I'm in US. I have iPhoneX and neither text, nor data nor voice work on it. Roaming is enabled. I inserted public mobile Sim in android phone and it works OK. Any idea how to make it work on iPhone? I restarted it few times a...

can't send or receive text and email

on my iphone 7+ for about 1o days I cannot receive or send text or email when not on wifi. I cannot find any help on community questions

numero de compte - libre service verouillé

The guy tried to 'warn' me about PM & wouldn't activate my SIM (WOW! mobile in Kingsway, Edmonton)

I walked up to the kiosk and told the guy that myself and my sister wanted two SIM cards. I had already looked through all areas of PM's website and through the community forum and done all that research. He tried to 'warn' me that PM does not have a...

Resolved! Is Public Mobile based in Vancouver BC ?

Is Public Mobile based in Vancouver BC ? I ask because my card statement shows payments to PM-Vancouver.

Resolved! Porting numbers PM to PM (switch num/acct, keeping both...)

Hello all, I have two Public Mobile accounts, and would like to switch them if possible. That is:Old account / old 514 number (loyalty points, referrals etc)Newer account 867 / Yukon number I would like to move my 867 number to my old account, and ...

LG K7 (2017) issues receiving calls

I’m using a Xiaomi phone and have no issues making or receiving calls. When I try to call a family member from my own phone their K7 doesn't always ring, it's more than 50% of the time I'd say. We are both on PM plans. Gsmarena.com tells me the K7 ...

Cannot top up

My account was suspended this morning and I have been trying for several hours to make my payment. When I try it either says I have enough funds on my account which I don't or my credit card is declined which it shouldn't be. I'm getting pretty fru...

Resolved! Can we port our current cell number to this network?

We use our phone for business, and mostly text. Can we port our current phone number to this network? Need to know asap.

Activated 2 lines with public but only get $2 reward on 1 account only

I activated 2 lines with public couple of months ago and I can only see a reward on 1 line only

unlock sim

anybody know the puk code for unlocking public mobile sim ?

Sim card paid, but not received.

I paid for my sim card (I looked at my credit card account to validate the payment). And I didn't received it yet, nor got any confirmation e-mail. Its been 8 days now. Is this normal?

Trouble porting a landline number to an existing PM phone

I tried to port my landline number to replace my existing PM number and all appeared to go okay. The phone showed my number was changed to the new number but no one can call me as a message says the number is not active. I got a message from PM on ...

Additional Charges on my account

I'm on a 90 day plan and pay 150 every 90 days - I'm on autopay, so I'll be honest, I haven't always checked. I've noticed that for the last year I've been being charged an additional $60 for "three choices with provincial talk" that aren't part of m...

Resolved! How may I early renew my plan.

I may have misunderstood earlier post that state that the only option is to change plans.You are currently registered for dynamic AutopayPayment Due Date (One-Time Payment): May 23, 2019I have the $15 plan and ran out of data and can't find a link th...

Data counter wrong after switching plan

Hi,I've changed my plan from 6GB/90days to 9GB/90days.But after 1 day after the switch is effective I already have my data counter showing 5GB used out of 9GB.I believe the counter was not properly reset after the switch.How do I get support?Thanks,M...

Seasonal hold

I understand there won't be anything like seasonal hold but I found some answers on the forum. I would like to confirm how many days exactly my phone number will be terminated if I don't pay?89, 90 or 120 days counted from the last active day? Will g...

Resolved! Anyone has tips to to get rewards quickly and reduce $$$?

In am fairly new and would liek to benefit as much as possible from rewards. I refered friends already so any other tips would be helpful Tks

Resolved! Monthly Data Usage

I am trying to find out what my average monthly data use is, iv looked around in my profile and while i can find my plan usuage history, it doesnt tell me about my data usage. anyone know where i can find this ? Thanks

last month i have 2 weeks left for billing cycle. i have 50 call and 50 txt plan. i didnt use my out

HiI have plan $10 . I didnt used my 50 outgoing call. i am using for missed call and incoing call then also i didnt call anybody and nobody call me before 10 days.they consider my missed call also outgoing call?

How is coverage in York Region Area and the GTA

I don't use my phone much or consistently. If their network is not strong or stable I would not know. It would be horrible if I cannot make a phone call out when I make a call for the first time ever, if ever. Similarly, it would not be funny, if ...

Resolved! How does one locate their user ID ?

How does one locate their user ID ?

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