Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What add ons do I need to be able to call and text from the US to Canada when I am on the basic $15 plan?
It asked for the PUK code to unlock the sim card. Where can I get the PUKcode?
pin code only 15 didgithow di i sign up when i am asked for a 19 didgit pin an the phone sim only has 15 didgit code?
I just port my number from Virgin mobile to Public mobile and unable to receive incoming call. No issues with outgoing call or data. Please help
Hi there I just activate a week ago. Can I still get the $5 off discount?
I just transferred my old number from bell to public mobile and it was successful. Now, im just wondering if i need to cancel my bell line on my own or if it occurs automatically and if so, how long it takes. Thanks!
Yes I have and I am clicking on change my number and it's only giving me 236 area codes as well as 969 numbers and they come up as long distance and not only that but it comes up as a different country altogether. Its Seattle and I'm in victoria bc...
December I earned a 10% badge which means $5 credit but on my self serve account shows only $2 credit, is it someshing wrong?
So I'm new to public mobile and the only reason I switched was because of the promotion. The $15 plan is suppose to take $5 off each month for eight months and it's not applying to my account. Public mobile doesn't have a customer service phone numb...
It's been fine for the past few months, but now my account is suspended. My credit card company has no record of any attempt from Public Mobile to charge the card recently. I also can't successfully add another credit card. This looks like it's en...
My girlfriend bought a plan and sim card at Walmart today now it's saying no sim card, network not available. Why is it doing this?
Hi everyone! I am currently registered for autopay with my account, however, two times in the past two months it has not went through even though my credit card is valid. The first time I manual put in pay due amount and it worked. This month, that h...
Hi. A week or so ago I had my sim card stolen, yeah not my phone or battery, but sim card stolen. I reported it here at PM so that the loser could not use it anymore than they did. So the other day I bought new sim card and plopped it into my phone a...
We have recently had phone unlocked but sim card message reads "no service" ! Please advise !
I was sent to a page that requires me to remember my current password in order to change it. On another screen, after entering my email address, I find I'm still locked out after more than a day. Help.
I was trying to activate a SIM card, port a number but got an error on the last step and was told to long-in again. I believe I entered the email/username wrong as I didnt get a confirmation email, can not login and cant re-activate the SIM #. Please...
I'm changing plans in next billing cycle, will I lose 2 gb bonus data on account that is unused?Holididay give away 1 gb and another 1 gb bonus.
Yesterday I sucesfully ported from Lucky Mobile to PM. I received a text from PM that the porting was completed. Calling my ported number from another cell phone or landline works (texting as well) except when calling from my voip line (that acts as...
I just activated my 25 dollar one gig auto pay plan and there is no $5 monthly reward credit for the first 8 months on my online account. According to the online promo there should be a $5 credit for the first 8 months, however there is only a $2 aut...
Hey everyone,I have a strange texting issue and I can't figure out if it's on my end or the other person's end, and it it doesn't happen with anyone else, so I'm wondering if anyone here has experienced similar. Basically, every few weeks, my texts w...
Can someone help. My phone shows no service. On Autopay.Can't log into my account. Whats my next step?
Hello, My plan is $105 for 90 days and I get the following deductions: $15 Loyalty, $6 Autopay Yet for some reason I was just charged $113.83 This is the first time there's been a mistake on my bill. Please help!
I want to change my plan and want to know if my existing add on I got it free from Public Mobile will be removed. I got the 1Gb and long distance mins free from last Christmas. Thanks.
Hi, Can I add family members to my exsiting account? I will port their numbers in from Koodo and how can I add them to my account? Can I still get the Chinese New Year promotion for adding them in my account? Thanks
I just came back to Canada the other day from USA and had the 10 day roaming plan. I can send texts but cannot receive them, anything I need to change in my phone?
Greetings,I've been searching for very simple directions and haven't been able to find them. If there are instructions posted somewhere, I'd really appreciate a link, or a direct reply here. It all seems confusing, so simple step by step directions w...
trying to activate a SIM card, but can't get through "Alternate Phone Number Regex Help",whatever 10 digets number put in is not working. Please help!
I switched over to public mobile and was suppose to get a free month. Why did I not get it? Payment supposed to come out Feb and not jan, 2020....
i wanna know expiring period for offer of $10off on $35 plan
It said when i signed up that i would recieve $5 off for 8 months, but nothing has come out of my account for that yet? And my plan is eligible so it should work... Whats wrong with this?
